UPDATE 1/10/2013: PUC Complaint Scorecard Still Needs Some Work

A couple months back I spoke with the PUC, on a story linked here, regarding the PUC’s handling of their self-trumpeted ratings system for REPs. When I started asking questions, they quickly turned around an update the following date and the improvements in their process were clear. Since then, they’ve not done anything else. In the link here, you’ll notice that they have not updated their Texas electricity ratings to include November or December numbers. I struggle to think of any legitimate explanation for someone not doing their job over there and leaving November results off the radar for customers for going on 6 weeks now. Beyond that, consider the reality that if customers are using their ratings system, as the commissioners are fond of representing in their comments and meetings, then they’re basically encouraging customers to make decisions on their provider options using what is now almost one quarter-old data. By any common standard other than a governmental bureaucracy’s, that is unacceptable.