American Light & Power Customer Reviews

We've been collecting customer reviews for American Light & Power so you can get the inside scoop on what it's like to be a customer.

Ratings by Star

cheapest American Light & Power Electricity rates and plans in Texas

Alternatives to American Light & Power's Texas Electricity Plans

Texas Electricity Ratings can help you find the best American Light & Power electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.

Houston Plans

Compare more Houston Plans

Plan Term Rate
Maxx Saver Select 24 24/months 10.6¢/kWh
Maxx Saver Select 12 12/months 10.6¢/kWh
Gexa Eco Saver Edge Plus 12 12/months 10.7¢/kWh
Rates as of Dec 24, 2024 at 12:15 PM

Dallas Plans

Compare more Dallas Plans

Plan Term Rate
Maxx Saver Select 24 24/months 10.3¢/kWh
Maxx Saver Select 12 12/months 10.3¢/kWh
Gexa Eco Saver Edge Plus 12 12/months 10.4¢/kWh
Rates as of Dec 24, 2024 at 12:15 PM

American Light & Power Rating and Review Summary

There are 14 total reviews for American Light & Power, with an average rating of 4.0/5.

Company Stars Rating Reviews
American Light & Power
4.0/5 14
Category Stars
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Recent 5 Star Reviews

All good
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

No problems at all.

JR from Houston, TX on October 19th, 2019
Excellent Electricity Provider
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

American Light & Power have been great for supplying our power needs. was easy to change over to them, great charges, easy payments with Auto payments so you never get a late fee.

AL&P Service from Mercedes, TX on October 5th, 2019
Best damn light company in Texas
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Its easy their rates are fair and the people are real if I have an issue who ever is on the phone they handle it right then and their. I'm not transferred our given the run around. They are the most reliable electric company I have ever used thank you ALP

Milton Penick from Corpus Christi, TX on April 16th, 2019
Great experience
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Never had any issues.

V from Edinburg, TX on April 14th, 2019
American Light & Power
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

The thing I like about American Light & Power is the steady rate of 10.6 cents per KWH regardless if you use
500, 1000, or 2000 KWH.

The thing I like about TexasElectricityRatings.com is their charts that help highlight different usage pricing.

Happy Customer from Rosenberg, TX on March 4th, 2019
That was easy!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I recommend AL&P in every way, thank you.

Andrus from Houston, TX on November 2nd, 2018

Recent 4 Star Reviews

American Light & Power
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

No real headaches.....there were a couple email exchanges during the initial setup as I went through a 3rd party vendor to sign up, but other than that everything has been great and cheap.

Donald from Houston, TX on May 8th, 2019
Good company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Smooth experience in making the electricity contract form my apartment. Everything worked fine. Very reasonable fees too.

Victor from Dallas, TX on February 3rd, 2019
Improve website
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Great service so far, I had to call to organize auto pay and bills send via email. can you update website so we can do these things ourselves online, that's my only recommendation.

Themidds from Mercedes, TX on January 5th, 2019

Recent 3 Star Reviews

Experienced no issues
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Switched to American Light & Power due to their good price for low usage account. Everything turned out OK since no much services were needed except for billing and payment on-line.

WZ from Pearland, TX on February 5th, 2019

Recent 2 Star Reviews

Incompetent billing system
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I do not pay my bills through the AL&P website as I choose to do all of my bill paying through my bank's bill pay system. I have been with the company for 2 months and both months I have received disconnect notices because they are incapable of posting a live check! The check arrives a week before the due date but the customer service rep. (and I use that term loosely) continues to state that the reason they are not being credited is because I'm not paying through their website. It was a circular conversation that lead absolutely nowhere . I regret signing a contract with them, and will cancel as soon as possible.

Sandy D. from Houston, TX on March 29th, 2019
Billing issue
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I switched to American light & power, few days later I got a call asking if I cancelled and requested a new account. I told the representative "no", I just switched few days ago. The Rep told me she will correct whatever issue it. The next thing I got a bill asking me to pay disconnection fee and base charge. I called the company after I received the bill, the Rep I spoke with again assured me the bill will be corrected. At the time of writing, I am been change late fee for base charge, the disconnection fee was waived. My issue is, why am I been changed base fee twice the same month when you are only suppose be change base fee once a month. The company need to get their stuff right. I can't pay for services I did not get. If the issue is not resolved, will have to seek help from ABC13 news. I know they will listen once I get them involve.

Anderson O from Richmond, TX on January 10th, 2019

Recent 1 Star Reviews

Not what I was expecting
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Info that was given from this electric to help me save was wrong. I'm having to spend twice as much as I did with my last. I don't recommend, unless you want something close to the expensive prices like TXU and reliant. Not recommended for low income families.

Kara from Blanket, TX on March 14th, 2019
No customer service, the phone number asks for a password and then hangs up when you dont have one?
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Now I know why bad reviews! Cant contact them. Started the process to change to them, then went to call them and the number they list answers requesting a password? Whats that? Never gave me one on my application page? They want 200 deposit, will they provide interest on that. Credit score of 840 ! They may have an answer but I will never know it because I cant call or email them? BAD start, is this a sample of frustrations to come? RUN !!! Plenty of competition out there !

No Customer Service Number That Works from Laredo, TX on November 28th, 2018

All Reviews By Date

All good
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

No problems at all.

JR from Houston, TX on October 19th, 2019
Excellent Electricity Provider
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

American Light & Power have been great for supplying our power needs. was easy to change over to them, great charges, easy payments with Auto payments so you never get a late fee.

AL&P Service from Mercedes, TX on October 5th, 2019
American Light & Power
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

No real headaches.....there were a couple email exchanges during the initial setup as I went through a 3rd party vendor to sign up, but other than that everything has been great and cheap.

Donald from Houston, TX on May 8th, 2019
Best damn light company in Texas
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Its easy their rates are fair and the people are real if I have an issue who ever is on the phone they handle it right then and their. I'm not transferred our given the run around. They are the most reliable electric company I have ever used thank you ALP

Milton Penick from Corpus Christi, TX on April 16th, 2019
Great experience
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Never had any issues.

V from Edinburg, TX on April 14th, 2019
Incompetent billing system
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I do not pay my bills through the AL&P website as I choose to do all of my bill paying through my bank's bill pay system. I have been with the company for 2 months and both months I have received disconnect notices because they are incapable of posting a live check! The check arrives a week before the due date but the customer service rep. (and I use that term loosely) continues to state that the reason they are not being credited is because I'm not paying through their website. It was a circular conversation that lead absolutely nowhere . I regret signing a contract with them, and will cancel as soon as possible.

Sandy D. from Houston, TX on March 29th, 2019
Not what I was expecting
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Info that was given from this electric to help me save was wrong. I'm having to spend twice as much as I did with my last. I don't recommend, unless you want something close to the expensive prices like TXU and reliant. Not recommended for low income families.

Kara from Blanket, TX on March 14th, 2019
American Light & Power
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

The thing I like about American Light & Power is the steady rate of 10.6 cents per KWH regardless if you use
500, 1000, or 2000 KWH.

The thing I like about TexasElectricityRatings.com is their charts that help highlight different usage pricing.

Happy Customer from Rosenberg, TX on March 4th, 2019
Experienced no issues
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Switched to American Light & Power due to their good price for low usage account. Everything turned out OK since no much services were needed except for billing and payment on-line.

WZ from Pearland, TX on February 5th, 2019
Good company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Smooth experience in making the electricity contract form my apartment. Everything worked fine. Very reasonable fees too.

Victor from Dallas, TX on February 3rd, 2019
Billing issue
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I switched to American light & power, few days later I got a call asking if I cancelled and requested a new account. I told the representative "no", I just switched few days ago. The Rep told me she will correct whatever issue it. The next thing I got a bill asking me to pay disconnection fee and base charge. I called the company after I received the bill, the Rep I spoke with again assured me the bill will be corrected. At the time of writing, I am been change late fee for base charge, the disconnection fee was waived. My issue is, why am I been changed base fee twice the same month when you are only suppose be change base fee once a month. The company need to get their stuff right. I can't pay for services I did not get. If the issue is not resolved, will have to seek help from ABC13 news. I know they will listen once I get them involve.

Anderson O from Richmond, TX on January 10th, 2019
Improve website
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Great service so far, I had to call to organize auto pay and bills send via email. can you update website so we can do these things ourselves online, that's my only recommendation.

Themidds from Mercedes, TX on January 5th, 2019
No customer service, the phone number asks for a password and then hangs up when you dont have one?
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Now I know why bad reviews! Cant contact them. Started the process to change to them, then went to call them and the number they list answers requesting a password? Whats that? Never gave me one on my application page? They want 200 deposit, will they provide interest on that. Credit score of 840 ! They may have an answer but I will never know it because I cant call or email them? BAD start, is this a sample of frustrations to come? RUN !!! Plenty of competition out there !

No Customer Service Number That Works from Laredo, TX on November 28th, 2018
That was easy!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I recommend AL&P in every way, thank you.

Andrus from Houston, TX on November 2nd, 2018