Smart Prepaid Electric Customer Reviews
We've been collecting customer reviews for Smart Prepaid Electric so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Smart Prepaid Electric
Alternatives to Smart Prepaid Electric's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Smart Prepaid Electric electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| GridEdge 36 | 36/months | 10.2¢/kWh |
| GridEdge 24 | 24/months | 10.3¢/kWh |
| Gexa Eco Saver Edge Plus 12 | 12/months | 10.3¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| GridEdge 36 | 36/months | 9.9¢/kWh |
| Gexa Eco Saver Edge Plus 12 | 12/months | 9.9¢/kWh |
| GridEdge 24 | 24/months | 10.0¢/kWh |
Smart Prepaid Electric Rating and Review Summary
There are 6 total reviews for Smart Prepaid Electric, with an average rating of 1.6/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Smart Prepaid Electric | 1.6/5 | 6 |
| Star Rating | Ratings and Link |
|---|---|
| 0 5 star reviews | |
| 1 4 star reviews | |
| 0 3 star reviews | |
| 0 2 star reviews | |
| 5 1 star reviews |
| Category | Stars |
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| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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Recent 5 Star Reviews
Recent 4 Star Reviews
Perfect for low usage accounts
Easy to deal with, no fees equals cheap electic for low usage accounts.
Recent 3 Star Reviews
Recent 2 Star Reviews
Recent 1 Star Reviews
THE SPE RIPOFF
Smart Prepaid Electric has the worst customer service, the worst automated phone system, the longest time taken to make a payment, and a Web site that doesn't work and may be hacked, according to Google. THEY'RE THE WORST! THEY SUCK!
Horrible service/ Also a Scam?
This is the worst energy company I have ever had to deal with. The customer service is horrible! HORRIBLE. I have to get transferred to a supervisor or manager every time I call because no one is able to help or answer questions knowledgeably. I also feel like they are scam and charge you more when they feel like maybe you are not keep an eye on how they are charging you. I brought up why they are charging me once a week when before it use to be maybe every 2-3 weeks and they could not answer me and then I went back to paying what I normally did... suspicious.
Electricity Gangsters
Took me two years to get my $40.00 balance back. Stay away Stay away Stay away
Dilatory
I used this service over a year. I always sent them payments in $500.00 increments. 1st came the lie . I was told when I moved it would just transfer over. It did not. The money mongers wanted more money. I told them there policy was stupid and went to another provider I sent them $500.00. Smart plays stupid and say that it takes 4-6 weeks. My ex was a Swede. She got money off a debit card at an ATM in Texas. I have given them one week and then I will file with the utilities commission and Texas Attorney General on Fraud. I understand book keeping and that it may take a while but this is stupid and it is my money,MY MONEY. They won't even tell you they are a sub of TARA Electric and I will bet that has no Texas pronunciation. I want my money and I want it NOW, My money not theirs. MY MONEY,I didn't wait 4-6 weeks to send them money. They delay and lie and I would get a mouse on a wheel before I would use them.
HORRIBLE COMPANY. RUN FROM THEM QUICK AS YOU CAN
Biggest rip off on thre market. They will suck you dry and leave you in the dark!
All Reviews By Date
THE SPE RIPOFF
Smart Prepaid Electric has the worst customer service, the worst automated phone system, the longest time taken to make a payment, and a Web site that doesn't work and may be hacked, according to Google. THEY'RE THE WORST! THEY SUCK!
Horrible service/ Also a Scam?
This is the worst energy company I have ever had to deal with. The customer service is horrible! HORRIBLE. I have to get transferred to a supervisor or manager every time I call because no one is able to help or answer questions knowledgeably. I also feel like they are scam and charge you more when they feel like maybe you are not keep an eye on how they are charging you. I brought up why they are charging me once a week when before it use to be maybe every 2-3 weeks and they could not answer me and then I went back to paying what I normally did... suspicious.
Perfect for low usage accounts
Easy to deal with, no fees equals cheap electic for low usage accounts.
Electricity Gangsters
Took me two years to get my $40.00 balance back. Stay away Stay away Stay away
Dilatory
I used this service over a year. I always sent them payments in $500.00 increments. 1st came the lie . I was told when I moved it would just transfer over. It did not. The money mongers wanted more money. I told them there policy was stupid and went to another provider I sent them $500.00. Smart plays stupid and say that it takes 4-6 weeks. My ex was a Swede. She got money off a debit card at an ATM in Texas. I have given them one week and then I will file with the utilities commission and Texas Attorney General on Fraud. I understand book keeping and that it may take a while but this is stupid and it is my money,MY MONEY. They won't even tell you they are a sub of TARA Electric and I will bet that has no Texas pronunciation. I want my money and I want it NOW, My money not theirs. MY MONEY,I didn't wait 4-6 weeks to send them money. They delay and lie and I would get a mouse on a wheel before I would use them.
HORRIBLE COMPANY. RUN FROM THEM QUICK AS YOU CAN
Biggest rip off on thre market. They will suck you dry and leave you in the dark!