Stream Energy Customer Reviews
We've been collecting customer reviews for Stream Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Stream Energy
Significantly lowered my rate
I had a personal account rep who took care of everything. Very knowledgeable. I was able to signup seamlessly and literally cut my bill in half.. Previous provider was Just energy. Was great till they jacked my rate up to .22 cents/kwh.Now I have a great plan and with a fixed rate. No service issues to speak of.
Alternatives to Stream Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Stream Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| GridEdge 36 | 36/months | 10.2¢/kWh |
| GridEdge 24 | 24/months | 10.3¢/kWh |
| Gexa Eco Saver Edge Plus 12 | 12/months | 10.3¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| GridEdge 36 | 36/months | 9.9¢/kWh |
| Gexa Eco Saver Edge Plus 12 | 12/months | 9.9¢/kWh |
| GridEdge 24 | 24/months | 10.0¢/kWh |
Stream Energy Rating and Review Summary
There are 335 total reviews for Stream Energy, with an average rating of 2.1/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Stream Energy | 2.1/5 | 335 |
| Star Rating | Ratings and Link |
|---|---|
| 50 5 star reviews | |
| 44 4 star reviews | |
| 19 3 star reviews | |
| 32 2 star reviews | |
| 190 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
|
| Order Experience |
|
| Customer Service |
|
| Account Management |
|
| Likely to Recommend |
|
Recent 5 Star Reviews
Significantly lowered my rate
I had a personal account rep who took care of everything. Very knowledgeable. I was able to signup seamlessly and literally cut my bill in half.. Previous provider was Just energy. Was great till they jacked my rate up to .22 cents/kwh.Now I have a great plan and with a fixed rate. No service issues to speak of.
Switched & Saved - for years
Since my husband switched to Stream in 2005, we have been overwhelmingly pleased with the service and rates that we have. There are no hidden fees and the bills are really low in cost compared to the previous company! Thank you, Stream!
Carolynn J.
I have been w/Stream for a few years and happy! Low rates, good customer service, etc.!
Stream Energy #1 in my books
I have been with stream energy for over 10 years stream energy still have good low plans , good prices and good customer service .etc.,,
Review on stream energy
We have been with Stream Energy for 3 years now we love the price that we get they have great customer service they have been a pleasure to be with and we will continue to be with Stream Energy thank you for all y'all do
Stream saved my business tons of money
I switched to using their electricity, plus we switched all of our employees' phone services and have saved thousands of dollars over the last 2 years.
Great Company & Service
Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied Stream Customer!Thank you Stream!
Love Stream
Been a customer for over ten years and can't commend this company enough. Keep up the great work Stream! Texas based and Texas proud!
Awesome service
I even get free energy just as the associate said.
Stream is my company i love them
I've been with stream for over 8 years a great company always fair never over charges me and if anything happens finacially they always give me a extension which i try not to need. I didnt even need a deposit. Thank god for this company Ameen
Satisfied
Signed up a year ago, and have only seen my bill drop each month. Easy access to pay online, and when needing to speak with customer service received only the up most professionalism. Maybe, it was my lucky day after reading all the other complaints. IMO, great company for my family.
Excellent company
I've been with stream for 2 years and it has been a very positive experience. I have only had to call once (to change my credit card on record) and I had great customer service...and I've saved over $30 a month on my bill!
Great company!
My friend signed me up about a year ago and I've had no problems! And I've saved almost $30 a month on average!
Great Service
Have been a customer for about 4 years and have had no service problems, billing problems or communication problems. Some patience required when calling customer service as with most companies.Popular companies often get overloaded on the phones. Price of plans are competitive the times I renewed my plans. Easy to understand the paper invoices I get. Customer Service has always been polite and had a helpful attitude. That helps both ways.
Great Company
I was with TXU in the past and then switched to Stream. Saved about 40% from my bill. I told others about Stream's low prices and now my energy charge is discounted even farther, sometimes even free!
GOOD COMPANY
We have been with Stream since 2007 and have it at three different residential properties,,,we are very happy with our bills....Surprised to hear about those who've had a bad experience, they are very good about that as well as the service.
Best electricity company ever
I have been with Stream Energy since September 2010 and never once have I had a problem with them. My bill has been the lowest ever, if I need an extension to pay my bill I get it without any problems, etc. Every time another company tries to make me leave, I tell them no. And once I was with them for I want to say 2 years, one day I get my bill and I have this big ol credit. they applied my deposit to my bill. So I didn't have a bill for some months. So I just wanted to say BEST ELECTRICITY COMPANY EVER....
Excellent Serice
I have been with Stream Electric for many years. My AC bills were high also til I replaced my AC unit, installed new windows and had more insulation installed in my attic, which was only 5 inches and that was all that was required at the time my house was built. I had never had all this inspected. When did, I learned that I needed 10 more inches of insulation. Having done all of this, my electric bill immediately dropped over $100.00 per month.per month. I corrected all of my complaints myself as they were my problems, not Stream Electric. If you have not done this, I highly recommend this. I have never had a billing problem that wasn't corrected immediately and that problem was mine also. Everyone has always been very nice and helpful. I am sorry to read about all the complaints that some of you have had. That's why I am with Stream Electric now. I had very poor service from a former company.
VERY AFFORDABLE!!
My home is almost 5000 sq ft & we are not very conservative people, 2 adults & 3 teenagers.I work outside all day with ZERO A/C so when I come home, I crank down the A/C.I have never received a bill for more then $380.00.I've been with Stream since I purchased my home in 2008.No problems to this date. just know that they don't play as far as wanting the payment on time.If your 1 day late, you will immediately receive a discount notice giving only 3- weeks to PAY BILL..All is fair is the business world- I can respect this..
Please do your part
I've used Stream since 2007 and have never once had a problem with them. This is because I pay my bill on time each month. All you gripers out there should do your part in the "customer experience" equation, and pay when you should. Why do you think you can NOT pay your bill and still avoid the consequences of NOT paying your bill. Grow Up.Also, they do not really have anyone in the field, so they are at the mercy of AEP or some other service provider like that who doesn't care about you, if you did NOT pay your bill.
Happy customer
I am satisfied customer. Never had a problem with stream energy. Choose my own contract. Always recieve a notice bill due/ or renew contract on my email.com. Thank you.
Great
I switched when they first started. Our first bill was cut in half. Last year during the heat wave our highest bill was $150. Very pleased with Stream. You just have to make sure you lock in your rates when the time comes.
Best Yet bar all others for consideration!!!!
M
y 19 month experience has been profoundly flawless
Stream Energy Did Me Right! High Bills? Check your a/c unit or appliances for defects...
My bills dropped $35 a month in the mild weather months, even though I lived in a small duplex when with Stream and it was only me living there. Had I been able to live there through the whole summer (and my new family moved in with me instead of vice-versa) my savings would have been huge! That's extra money I never would have had, so it was well worth the switch! Paying my bill was easy. I was always on time, and there was never a mix up with the bank or online payments. I held up my end of the agreement and Stream held up on theirs. When I had to move and it was determined that my new place is on a co-op, Stream let me out of my contract with no penalty and no additional fees. I did not even have to ask for it. I could not have been happier with a utility company, as everything was smooth from start to finish. To those who say their bills jumped up really high, after being low to start check into this. If there has not been a rate change, check into your a/c unit, furnace and other appliances. Defects in a unit can cause very high usage of electricity. This transpired with me years ago, when I was with a local utility that I had no issues with, but I was shocked to see the bill. Sure enough it was my a/c unit pulling unusually high kw's for several weeks. A capacitor or something was going bad. The unit ran fine and cooled fine, but there was a hidden issue jacking up my electric bill. This is a very common problem I have learned, but people often want someone to blame. The easiest one to blame is the electric company. My bill was out of this world and I did not have the money on hand that month to pay it. However, it was not my utility companies fault. It wasn't mine either, but these things are just part of life. I had to pay it, so I did. I think the main problem with so many utility complaints (and all the companies have them) is people do not read their contracts and/or some people expect special favors and exclusions from the rules after they have a mishap like "forgetting" to pay their bill, or their defaulted appliances raising their bill, or not knowing what their obligations are as a customer, and then they want to blame their energy company. Be proactive people. Know what your contract says, no matter who you choose. If you go with Stream, make certain you can call the person who enrolled you in the service should you have any issues down the road.The bottom line is there are many people these days with an entitlement mentality, and too many people feel like the world should revolve around them and make their life easier. All those I know who used Stream honored their contract with Stream, and Stream honored it too. But, don't get me started on phone companies; in that arena, I have noticed that most companies fall short in many areas and I have not been so happy with my phone providers no matter who I use. "Can you hear me now?" Lol!Switch to Stream and enjoy the freedom, but use someone you trust who knows how utilities work and be educated; read your contract, so you know what your responsibilities are and honor your agreement.
Good Experience for sure
There were no issues switching to Stream and there have been no issues since then.
Happy consumer
I am told Stream is #4 of some 70 energy companies in Texas. I am a happy customer, thanks.
Love Stream
I have been a customer since March, 2005, their 1st year in business. Absolutely love them. Have never had a problem and have saved thousands of bucks versus TXU.
Great Company
Ever since I switched my provider to Stream Energy, I have saved myself about $100.00 a month on my electric bill. I haven't had any issues. My local utility company handles all of my issues. No Issues with them.
Great rates
Better rates and service than RGE and they are nice to talk to. Vey pleased
Totally Awesome!
My husband and I were referred to Stream Energy and we had no complaints never had any type of problems with them. We moved a little over a year ago and just a few months ago, we received a check from them for a very big chunk of money because we left off on good terms with them! It was such a blessing and a huge surprize! :) Thanks, Sir's & Madam's of Stream Energy XD
A good Company
I have been a customer of Stream Energy for about 2 years. During that time I have had no problems with them at all. Only once, my power was turned off because I was late with a payment... didn't realize it. But, although they told me up to 48 hours to be reconnected, it was done the same day, in only a few hours. They have to say 48 hours because the man in the field may be in an entirely different area than yours and can't just drop what they are doing to serve you at that moment.
Great Company!
Have been a Stream Energy Customer for 5 years. They always have great rates and excellent service.
Stream
Great company never had a problem one of the first to get it in 2005 and still
have to this day.
Stream Energy
I have been with Stream for almost 6 years and have never had a problem. Very competitive rates and really easy to deal with them.
Great Rates - Great Service
My experience with Stream Energy has been nothing but great so I was
confused by all the bad reviews. Then I looked at the reviews of other
electricity companies and they are mostly all bad also. So it's apparent that this
website is a place for people that don't pay their bills on time to come and
complain. The problem isn't Stream Energy, the problem is people that want to
make excuses. Otherwise you have to believe that service is bad at every
electricity company.
Satisfied Customer-
We have tried several electricity providers and found Stream to be the Best in customer service and support. Matthew P.
Four Year Loyal Customer
Stream Energy has integrity and cares for its customers.
Excellant
Love this co. Have had excellant service
Stream energy rating
I have had nothing but a good experience with this company from the rates to the signing up online. I would recommend them to anyone that needs a good provider.
Recent 4 Star Reviews
They are professional
I have approximately 10 years with Stream Energy and in all these years everything has gone very well it has never really gone extremely high and now I have to renew my contract in a couple of months and I will do it again
Service
Been with stream for a year now never had any problems with my bill or customer servixe
Jude avant`
Stream energy has always given us the best rates for electrical consuption.the only fault that i find with them is difficulty in paying bills , communication in general
Would recommend
Been with Stream for nine years and have not had a single issue. I have called Customer Service a couple of times with questions, and the only real trouble I've had with CS is a brief wait time to reach a live person. (This is no different from my previous provider.) I receive notices with my bill at least two months before my contract expires, plenty of time to choose a new plan.
Much lower rates with Stream
My monthly electricity bills are consistently about 1/3 lower with Stream over my previous supplier. That's a huge amount of money that now stays in my pocket.
Great Rates Great Company
Stream has excellent rates and allows you to lock the rates in. Energy rates like every other commodity fluctuate in price. If you are not on a contract you will be subject to prices that fluctuate based on market conditions. If you are paying your bill on time there should not be a need to call customer service. Most issues can be handled online which helps reduce cost got the company and the customer. If you have a low rate locked in and your bill is high it's because of usage or usage that was reported. That has nothing to do with the Eletricity company no matter who you have. Educate yourself on how your bill is comprised and what entities are responsible for each area of your billing.
Awesome!
Switched to Stream in 2005. Previously with 2 different companies. Have had excellent service, rates and experience. When I compare my bills with friends and neighbors who are not with Stream, mine are the best. Thank you Stream for continuing to provide great rates and customer service!! Regarding other's negative remarks.... I haven't seen or heard of a perfect company out there. That said, I do believe and have seen Stream care and go above and beyond in customer service.
Better price for electricity
I love this power company! I was forced to use a Co-op when I lived in the rural area, and when I move to the city I discovered how cheap electricity can be...comparatively speaking. I have a personal representative who lets me know when my contract is going to expire so I can re-up at the best going rate. Stream and my Ignite rep are the best way I have found to get my retail electricity service.
Excellent service, excellent prices!
I switched because a friend explained that Stream doesn't advertise, and passes the savings along in their rates. I checked the rates, did some research, and was disgusted to learn I'd been paying way more with Reliant than I would be with Stream.Switched to Stream, set up my online billing, and started getting lower electric bills right off the bat. I have not needed customer service, so can't rate that accurately. I do recommend Stream.
I Love this Company.
Ever Since I switched energy companies I have saved so much money on my light bill.
With TXU I would pay 400.00 to 600.00 a month, for the very cold and very hot months..The same thing when I switched to Reliant.. I switch to Stream Energy two years ago.. I now pay 120.00 to 225.00 during those same months..
Excellent customer service
Stream is excellent! Always helpful! Always talk to a person.
Great energy
This is a great energy server. They have good prices and are willing to work with you. I would recmend them to all my friends!
Would prefer that they didn't charge a fee to pay online!
Moved to Stream from TXU 2+ years ago. Savings were great compared to TXU and the 100% green plan rates have been very reasonable. Customer service has been good and the reps have been courteous. Two complaints - First - They do charge a fee ($3.95 at last check) to pay by credit card online. Really don't like this, but it is not a deal breaker. We've paid it the old fashion way - mail a check every month (usually more than a week ahead of the due date) to a local PO Box in Dallas. Second - On two occassions it has taken them more than a week to post the payments. The mail may be slow...but its not that slow! On both occassions the customer service resolved the issue to my satisfaction. As of 7-20-11 at the end of my current plan, several competitors are offering much better rates, so we are making a change. If Streams rates are back inline next time my plan is up,I would consider moving back.
Good Service
Prompt, effeceint, Offer varity in plans
Extremely Pleased
I have been with Stream over a year. Never a billing problem and I am very happy with my rate and my contract renewal experience. I recommend Stream to all my friends.
Owner of household
Great experience with Stream terrible experience with ONCOR owned by TXU
Wow
I am happy with the company.
Realtor
Very good experience. Automated systems with good prices and customer
support
All is Really Good
I know you probably rarely hear from people who have had a good experience but here goes. I have had this service for 6 months now and just renewed again. So far I am very impressed. I haven't had a reason to call customer service since I pay my bills on time every month. But everything is well run. My bills come, they are lower and my electricity is the same. I was a little skeptical when someone asked me to be their customer but I couldn't be happier with the savings. The rates just went down again. So I am very happy.
Excellent marketing program
I think that this company has a great marketing program that allows big rewards in getting others to sign up for low energy rates.
My new company
Stream is cheaper the TXU and Reliaent engery and with out some of the fees they charge.
Stream Energy saved me a ton of $$$
Quick and easy billing, no fine-print. Best of all, no $6 surcharge for customer service calls.
Practical Online pymnts options
I am a 2 year Stream Happy customer, it just keep getting better. My online payment company just added Stream, VERY practical... the well structured statement is something that i didnt get with my last provider... I DONT WORK for them and I am not getting paid for this comment, I wish all the comments were genuine and not by employees by the same company...
I'm Happy. Beats what I had.
I have not had any problems. Billing is easy to read, unlike some other companies. I have had a very good experience with them. NO COMPLAINTS!!!!
Awesome
I have been extremely happy with Stream. I have saved a lot of money also. Very Very Very Happy!!!
EXCELLANT
Love this Company. Have always received EXCELLANT service.
GBM
I have had a good experience and a pretty low price.
GOOD COMPANY
Stream has been good to me. Good rates, kept with there contracted rate, even when rates went sky high after the hurricans.
Awesome Rates
The rates are great, and they have no service fees every month. I am so happy to b a customer.
Stream electric has been great!
I have had a great experience so far with Stream. A friend asked me to be his customer. I have to admit that I was a little leary and had really low expectations. Shame on me because this is a good friend of mine who is a good guy from a good family. I have referred him several friends to be his customer and all have had good experiences. Once I understood the differences (good rates with no service fees, junk fees, etc.) I really became a fan. All I know is I pay a lot less than I did before and the service is better. Plus I am helping out my friend.
Stream Delivers
Stream has been my electric company for the last 4 years. They have been a good provider locking me in at a fixed rate for 3 years after my 1st year of service. Additionally, I have been a good customer always paying in a timely manner and unfortunately for them some local Houston companies have significantly better 1 year fixed rates. If Stream could even keep me at the same rate as I am currently paying I would have stayed with them. To all of you folks that work for energy companies- you need to get on the ball when it comes to taking care of current customers. So now I will switch to SW Power and Light or Mega in the next 30 days on a 1 year fixed.
Service
The change and service provided for the change and checking on expiration of current pland was very good.
Most likely
They were right we have not seen any difference except Stream contacted us to let us know our contract was coming up and we saved even more.
Stream Energy
Great customer service, always willing to help if there is a problem.
Stream Rocks!
Great customer service with the best prices. No hidden fees. They Rock!
WoW! My electric bill dropped in half.
Let me tell you about my Stream Energy experience in my opinion. When I was approached by a friend I thought to myself this is crazy, how much is 1 or two pennies going to save me a month, and is it worth the bother? Well, now I know, my bill dropped by $80.00 and it was prety simple to switch. The kilowatt usage was equal to the month before. Apples to apples. Thanks for the power to choose and deregulated energy.
Great Company
Their price does not bounce up and down. They are consistently lower than Reliant. Other companies have lower prices that later go higher. Been a customer now for over 4 yrs. Highly recommend!
Zero Deposit...Yipeeee 4 me
As a recent college graduate, I was shocked to find out that I would not have to put up a deposit. I recommended it to 3 of my friends who have experienced the same.....Try it 1st...the other company's had a mandatory deposit when they found out I had never had service before!
I have been with stream for 4 years and are very pleased with their service
Recent 3 Star Reviews
Poor customer service representatives
We have been customers for years and always seem to get a representative that does not know Stream policies or procedures. I have worked in call centers before and I know how things operate. So promising things to customers should be taken seriously. And customers should not be hung up on when asking for a supervisor or being transfered to a supervisor. I was holding for 55 minutes and then hung up on. I called back and was able to get to a supervisor right away and my problem was solved. We love your company but training should be more precise and your representatives should be held accountable. Seriously we were thinking of switching companies but everyone has bad days and some bad trainers whatever it may be but probably the worst customer service I've ever had with your company and we have always spoken so highly of how great everything and everyone has been all these years.
Current customer
Ive had Stream Energy since 2016 and I dont have any complaints with the price or having outages itself. Its mainly the customer service that drives me insane. The wait times are long no matter what time you call, and when you finally do get a rep 9 times out of 10 theyre rude and dont know what theyre talking about. Every time I call I usually get transferred 2-3 times because lack of knowledge unless Im only strictly calling about my bill.
My payment was posted to the wrong account
Never had a problem until now...I understand my bill was past due but I made my payment on 12/8 and it was due to be disconnected 12/11 if no payment was received...On 12/14 my lights were turned off because they claimed they didn't get my payment...I sent proof of bank statement and still it wasn't located...I called 12/20 about 3pm to check the status and the CSR said that there weren't any notes on my account about my non payment situation...So i went to my bank and had all bank statements printed up until May of this year to show proof of previous payments and emailed that to them...Then I called back about 5pm on 12/20 to make sure they received the email the rep told me that at 2pm my payment was found on the wrong account and transfered to my account...Even though I was grateful that my payment was found the rep couldn't explain how it is that I called through the payment system and still my payment went to the wrong account...My lights were turned off while I had a sick son at home but it was their fault of were my payment went and all I get is I'm sorry Ma'am...
Best rate in Abilene TX
Best rate you can find in Abilene TX , as long as you pay your bill on time each month
Ok while under contract then POW!
Was billed through my regular electric company so no changes there. Under contract for 2 yrs., when that was over my bills for the next 3 months, until I switched back were outrageous. I paid almost $400 month, was told that my bills would have been more than $100 less with previous company. When I called to switch back & complained, I was told that it was because my contract was up, and they could offer me another contract. No thank-you!
No problems in two years of service
I have had Stream for two years. Contract is up in April. They have contacted me via e-mail, phone and snail mail notifying me contract was due to end. The rate I have now is lower than what the renewal rate is and I can't find another company that is lower. I have auto payment through my credit card. I'll sign up with Stream again. Setting up initial service is quite cumbersome, but renewing is easy.
Killeen
They are by far the cheapest company here in killeen. Haven't seem to run into any issues other than their very rude customer service. Have never been late or missed a payment except for one time when I was in the field I called a day late and they were completely rude Like it was her money. I felt as if I forgot to pay her directly. The customer serivce needs to change
Gunnerbb
I had no problems with Stream for the two years I was with them, but, when I tried to sign up again they did not want to talk to me.
Evolving Company
I have been with Stream for a few years now. They have now incorporated better services and payment options that makes me hesitant to join a competing company. They have always given notices and reminders when I forget to pay, and never quickly to jump on cutting the power. They have even removed some fee's for me a few times. The prices aren't the absolute lowest, but peace of mind is worth more than $2-$3 a month.
Going Elsewhere for a better rate.
Going Elsewhere for a better rate.
Pleased!!
I am another customer who is actually writing to say something good. I switched from Txu charging me 13 cent a kwh, and I locked in with stream at 8cent numbers don't lie. So I have been very pleased with the price difference. I pay by bill on time so have no reason to deal with customer service or have my electric cut off. But like everything else everyones experiences are different.
Better than TXU so far.
It is so funny to read the reviews. Notice how only people who have a problem write reviews. Just think McDonalds has served billions and has millions of complaints tens of thousands of law suits and haters world wide. The moral of the story is... you cant make everyone happy and some people will never be happy. I am happy with Stream. Just thought you should hear both sides of the story. Yes my rep did speak English, I was not on hold for 2 hours and if you pay your bill they dont shut it off. what a concept that someone would cut you off for not paying a bill... what a crock huh. (heavy sarcasm)Try not paying your car payment... see if they dont come take it back. Thats the way the world works people!
Good, But Raised Prices - Time to Move On
We had Stream Energy "Clean 'n Green" for the past
18 months. We signed up originally because of the
price. Everything went very well! No complaints
about any aspect. Once, we renewed our contract,
as the price at that renewal was still
competitive.
Now, they don't have competitive prices any more.
We're going to a lower-cost provider.
EXCELLENT OPPORTUNITY
I was fortunate enough to sign up to Stream 3 years ago when they were advertising 11.6 cents and I haven't had a complaint at all. Based upon their new pricing structure, I will sign up again.
Brotha al
THE COMPANY SEEMS TO BE PRETTY GOOD, I HAVE NOT HAD ANY COMPLAINTS AS OF NOW. I THINK MY ORIGINAL CONTRACT IS EXPIRING AND I DO NOT WHAT IS OR WILL HAPPEN FROM THAT POINT
Satisfied customer
5 to 7 days to process a bill is to long.
Just like any other electric company so far
To me Stream seems like any other electric company. They all scare me ha ha. I've been with Stream for almost 2 years now. I haven't had any bad experiences yet except that they had to estimate my bill for the month that we had a hurricane which was pretty high...But, it worked out because then i didn't have to pay them for 2 months. Also, if you pay them late they charge you a fee...like any other But TXU would call threatening to cut the lights after 3 days! I've never had that with Stream. I'm a single mom so that's important.(and no, I don't do that very often, maybe once a year.) I see a lot of people are having issues when calling but I haven't had to call thank goodness. Most elect companies don't care about their customers once you are locked in so probably true. I rated Stream in the middle because i think they are average...not bad...just average. If anyone finds someone great please let me know :) So far I haven't had any reasons to switch.
Reliable service overall
Overall, stream energy provides reliable service. They were great through out Hurrican Ike. We have signed up and locked our rate it was the best. Our 3 year contract is up and we are looking for the best rate, but even more importantly clean energy.
Stream is OK
The power side is alright..easy to work with, even after disconnect, which was our oversight.
Recent 2 Star Reviews
Moving on
Been with the company for 12+ years and my bill is increasing and I don't know why . This month my bill is 257, and I haven't used my ac unit, I live alone , and my routine is the same
What's wrong with stream
Been a customer for yrs and because of their policy I'll be switching companies
No loyalty
I am in the same boat as everyone else. 14 years with this company, rates always went up. I was lazy and didn't shop them , but this was the last straw. my rate was more than double than the market . I switched with 2 months left on the contract. they charged me the full cancellation fee, I called and asked for consideration or even competitive rates and got nothing There are better company
Billing totally screwed up
The internet site has not worked for months in taking my payment. It says the balance due is zero which of course is not true. I have to pay by phone and that takes substantially more time. I have asked them to fix the internet site repeatedly.
Horrible Horrible Customer Service
I absolutely hate this company, but it seems to be the most affordable in Houston. I will be looking around again this week. This company charges you for every little damn thing. They consistently give you a different due date only so they can charge you late fees and disconnect fees. This company has no loyalty to its long term customers. They give you a payment plan, only to change your due date and say you're late paying. And their uneducated customer resps can only say, "oh I'm sorry but there's nothing I can do about it." Your light bill is $80 but by the time their finish with fees and taxes your bill is almost $200. I'm moving out of this chit hole country where I will have solar power. America, Stream Energy and its staff can kiss my a**!
Collection department.
After I cancel my service I call them twice to make sure my balance is paid off. The gentleman that answer my phone call said my balance is $0.00 Now I get a collection letter with balance of $51.00, I call them and all what I get is
" I sorry there is nothing I can do" even when was theirs fault.
Now they hurt my credit for life thanks to theirs " profesional " workers.
Inconsistent with bogus charges
My bill is due different days every month. Not a big deal but sucks trying to remember to pay your bill when it could be due either at the beginning, middle, or end of each month. Have had to pay late bills simply because I was confused when it was due. I don't get anything in the mail and have to check my email constantly if I want to avoid late payments. And at first, I was paying around $62 a month. That was in the winter with the heaters running all the time and me being home consistently. Now, without even being at my house for 2 and a half weeks out of the month with the AC off and almost nothing plugged in (absolutely nothing powered on), I'm paying $117. Sometimes the delivery charge is $14 and sometimes its up to $28. With that and the mandatory $10 "minimum usage fee" (which doesn't make sense or seem necessary unless you didn't meet the minimum energy requirements) a quarter of your bill isn't even from your actual energy usage. I see why they force you into year long contracts now and why more people are living off-grid.
Billing and account
Their system sucks! I can not even pay my bill online.
It is a disaster since they decided to issue new account numbers without properly updated the system.
I am ready to go back with Reliant or any other co.better than this.
Customer Service is Nonexistent
I just want to warn everybody I know to stay away from Stream Energy! My parents have been loyal customers for years now. But since my Dad (88 yrs) got cancer and had to move in with my sister, they have been trying to charge them a $250 early termination fee. Each time we have contacted them to get the fee dropped, they have given us a different hoop to jump through saying the previous one wasn't good enough. Nobody we talked to in Customer Support speaks English as their first language and some of them you can't understand half of what they're saying and they can't understand you. I have spent several days worth of time working on this and that doesn't count the time my mother spent before me. We were both left on hold multiple times for over an hour and finally hung up. I regret recommending Stream to her. As soon as my contract expires, I WILL be switching to another provider.
Be careful! Make sure to pick a plan that fits for you not for them!
I signed up with stream because I trusted my leasing agent(which happens to be friends with the stream sales agent). They both told me that I would stay under 500 kWh in a 1 bedroom apartment. I signed up with 5 days left in the month. They put me in a $55 monthly plan. SO guess what? I paid $55 for my first month for only 100kwh usage. By then i already knew i would not be staying under 500 kWh! and i brought this to her attention. So she calls "stream customer service" and the stream cust service gets me a $15 credit on my first bill. Second month comes around and guess what? Im over 500 kWh by almost 200 kWh. So im paying .11 a kWh and i bring this to her attention again. She basically tells me that its still a better rate than most places anyway, but she would send me a gift card to my favorite place. Its been two months. No gift card. no credit. I've complained to her every single month and every single month I use more and more energy. Ive asked her if there is any way she can move me to a different plan. This plan does not work for me! i'm at 970+ kWh every month. Have yet to pay a $55 bill. I should have done my research. These people are trained to sell you without educating you. They just want you to shut up and pay your bill and continue being ignorant. I wish I would have taken more time to do my research because so many other companies offer better promotions.
Final bill issues
Cancelled service a few months ago but never received final bill. Today I noticed I had been sent to collections and reported on my credit report ....but never received a final bill. I was told the bill should have arrived in December. Wouldn't u think they would have tried to contact me again before sending to collections. No email or final notice. And the manager never apologized and says he doesn't feel they did anything wrong. Thank u Justin C.
Don't leave them you will pay
I left Stream Energy after my bill kept going up. Now after the 2nd month they send me to a collection agency about a so called March Bill I didn't pay. After I showed proof it was all paid they said ohhh no that's a fee for leaving before my contract was up.....after I showed proof I didn't all of a sudden ohhhhh its a fee for not letting them know I was leaving a month before I left......Its like they are trying to get more money out of me.....Better Business Bureau will here from me.
Rip Off!!!
Stream Energy had the wrong apartment number on my account. I didn't receive a bill thinking I had automatic bank draft. Once I called and got everything corrected, I called them to dispute the disconnect, reconnect, and late payment fee. Manager John said he couldn't give me a credit even though he could see my bill was going to the wrong address. Had to file a complaint. Let's see how THAT works out.
Used to be good,, horrible now
I have had stream since 2008 and have been very satisfied but within the last 3-4 years the customer service has become so frustratingly awfully. I feel dirty when I get off the phone with them. like they're going to do what they want and there's nothing u can do about it. I am going to leave this company. I have never had an issue paying my bill. Sometimes their system would be glich-y when they were new, I was patient. Now if their system goofs and they call me and ask me to submit payment again, a non refundable non payment fee is added to the next bill and no one wants to look into it.!!! they are saying I have a better rate than last year so even with the extra fee my bill is still reasonable so I have no reason to complain????!!!!
Billing
I have been with Stream Energy for 6 years, never having any problems with my bills being payed by computer banking. Well, a hell broke loose when I payed a bill for a months service and was as usual billed for the next months service. I never anticipated any issues with the next bill until I noticed that the previous months charges were put onto the new months bill. When I called customer service, I first was confronted with individuals that lack proper communication skills. It was very difficult to understand the representatives but after repeating my story to the person, all I could get was that I did not pay the previous months bill and it was added onto the next months billing cycle. I tried repeatedly to explain, without success that I payed the bill twice but I could not get through to this person because he relied on what was in front of him on their computer. My attempts to settle this issue started on July 24, 2015 and continued on till this day, Sept.29, 2015. I made 6 attempts to settle this problem but each time it was having to explain to each and everyone the entire story of what happened about the bill. Each time it was difficult communicating with their representatives. I finally turned this issue over the our Public Service Commission only to have one of the representative from their corporate office call and pretty much put the entire problem onto me. While attempting to explain the issue, I was accused of being hostile, uncooperative and all of this incident was going to be reported back to the Public Service Commission. I was so angered by the disrespect exhibit towards me that I had to report the incident to the PSC. Along with their representatives lacking proper communication skills, their corporate personal lack customer service skills. I would warn people that in the event there is an issue with anything about your service, be prepared to get frustrated having to repeat yourself to people on the other end of the phone who don't understand you. Being disabled and on a fixed income, the small amount in question is important to me. The monies could go to my medications. I know thats not a concern with these people but after faxing my proof of my payment, one can see why I am so angry and frustrated with these people. With proof in their hands, they are not doing a thing to resolve this issue. I am so disappointed by the way I have been treated. Six years of service but now I see its time to seek other services. Take heed, pay your bills with a check so one has a paper trail. Stream Energy will not accept proof of payment from your computer.
Dont switch to stream energy . its not worth it
I was convinced by a friend to switch , " it will help me out and you will save Money !"So I switched .... First bill came at $ 35 . i paid it 5 days early and it took them untill after the due date to prcess it ! then they had the you know whats to charge me 2.95 to pay it over the phone. i made a 1 year contract mistake . I hope you dont make the same ! P.S. In 25 years Ive never been late with TXU now the first payment is late with these idiots ...and they would'nt even note the account for me , please dont switch to them
You get ripped if you quit
DO NOT USE STREAM ENERGY.I changed providers because Stream was billing over 14 cents per KWH. We had sent in our previous bill but it had not shown up at Stream yet. We quit in between billing cycles but Stream immediately mailed out the final bill, which looked like it included the previous bill which had not arrived. We go another bill in the mail which was evidently not including the previous bill and was way over what we would normally pay. Our normal payment from them was about $200 a month. The final billing was about $350 for just 15 days of service. These people suck when it comes to keeping up with billing. They said it would go to a collection agency if we didn't pay this remainder even though we did make a payment during that last cycle. This company sucks.
Horrible Customer Service
Cheap service but horrible customer service. They don't have any direct lines so you speak to someone different every time. They do not send confirmation emails to ensure your problem is getting fixed which makes you have to call and follow up with several different people. They explain that they will notate your account so other representatives will understand your issue and they do not. I had my electricity out for two days because they processed my transfer of services way too early. For about a week I was told the situation would be handled, I had to call them four times. Changing to a different provider.
DO NOT USE THEM EVER!!!!
STREAM SCREWS the CONSUMER! With BOGUS billings that prey on the fact that people don't keep detailed records after a few years. Then they claim PAID COLLECTIONS never GOT PAID. I got you this time mofo's! No money orders this time - I have bank statements!!!!!!
Nice of them to take my money and not provide service!!!
I pay all my bills at the same time. I had thought I paid the electric bill. I didn't get a second notice or anything but I got my power turned off. I have a smart meter so it's done quickly. I electronically sent payment. I was on the phone with them to keep asking when they could give the okay to the energy provider to turn service back on. Kept saying it would take a couple hours. Next day, I still did not have power. I got a proof of payment from my bank to see when they received the funds. They received my money the same day it was disconnected. I called customer service and then they said it would take 5 to 7 days to proccess the payment. I couldn't understand since it was in their hands electronically. Since they had my payment, why could they not turn my power on in this modern age of information technology?Well they said they understood 5 to 7 days is a long time to go without power and said next time pay by phone instead of electronically. I said there will not be a next time and I jumped ship. I called TXU and got power less than two hours. Month later and just now they are hitting me up with an early cancellation charge of 250. I talked to a manager and he said I broke the contract for not paying for consumed service. I told him I was paid up in full and had proof and they broke the contract by not providing service. I'm going to see if I can fight them on the charge once I get the contract reviewed by the lawer.
Company won't survive with this customer service
I currently have 3 stream electric accounts and
have done
business with for years. I am in the
investment business of
buying and selling homes, constantly needing
service turned on and
off. Getting new service with these guys is
the most painful
call I make. It always starts with a rep who
can't speak or communicate the English language
or read number back to you? After 30 minutes
of torture they tell me I have to pay a $250.00
deposit. I then ask to talk to a supervisor
and he says it's a new policy everyone pays a
$250 deposit for new service. What a shame....
Unwilling to help
They have been an overall good place, but when it comes down to needing help they will help but only 4 times a year. then after that u must pay in full, they do not take into consideration, if u even pay 95 % of the bill (not pasted due)they will still cut u off. Great price but not so helpful when comes down the helping u keep your lights on! :/
Bad Customer and Billing Experience
This company has the worst customer service i have ever delt with. The agents are rude and there are no supervisors to help someone out. The only answer from the staff, that does not speak english very well is "am sorry I could not make you happy today." Very frustrating. Good luck if you use them , all they care about is the extra charges.
Dissapointment
I've been with stream energy for almost 4 years and I have not been happy. The only reason I haven't changed company s is because I am so busy that I haven't had the chance to change. There are many other company s that are far better than stream energy. Their customer service is horrible.
MIXED FEELINGS
Getting electricity on was simple, and it was even on ahead of schedule, but after I had the power turned off and moved out I received a bill for a month I was not even living there.
Rates and Online OK, small call center
I've been with Stream Electric for about a year. Both the rates that I got in an apartment and at a home are competitive, and at the lower end of the spectrum.
The online experience is good, and payments get posted to my account in a timely manner. The online site for them has comprehensive information about past history.
The worst issue that I had with them was when I moved. This required me to call, and I had over 30 minute wait time more than once. (I could not hold that long several times.) I did get through once, and they errored in moving my account, and did not get it done. I finally had to write them, which finally generated a phone call, just about the time that I was moving. (I was uncertain if I was going to get service!)
They need to beef up the call center, but the online experience is good.
Good Online Interface, Average Pricing
I've been with Stream almost a year, and will change the end of this month when my contract is up. Took a six month contract when my previous provider - National Pwr - dumped us all and moved out of state. They proactively let me renew - at a lower rate - after only 4 months of the contract. The online account information contains archived bills which I believe go back to the first bill. I would love to stay with them but for two things: 1) I can get my electricity cheaper from at least a dozen other REPs, and 2) They won't let you pay by credit card (so I can't put the perks on the MasterCard).
Professional, courteous, and efficient!
Helped my elderly neighbor upon request and was pleasantly suprised by the
thorough manner in which the customer support team proceeded. I later spoke
to her about her bill and she was elated with her $150-$200 monthly savings.
This was her third company to try.
She was so excited that she convinced her church to switch and reported to me
that they saved $1000.00 their first month alone! Thank you Stream Energy for
offering a refreshing choice! I have been burned repeatedly in the past by
what used to be the State's leading electrical provider. I am currently residing in
a regulated area but have suggested Stream Energy's outstandind services to
several of my friends! Needless to say, they are happy as well!
You should consider this as a viable option.
Bad Online Services
Service is ok but trying to get on line to make a payment is a joke. I don't want to belong to another company, I just wanted to make a payment as their statment says.
Bad Customer Service
Just got off phone with your customer service. have new contract which starts july 7, 2009 and new rate 4cents cheaper, however because old contract ended the 7th new one starts 8th i do not get new rate until next billing and there is nothing anyone can do [even the esclation dept]
so here i am expecting the new rate oh no no mrs. harrington you missed it by one day and no one on this planet can do any adjusting it is against policy. so i will probably pay, and cancel in 6 months when contract expires and i cannot wait this will be a belated CHRISTMAS
gift for me, i wish i could say i feel better i do not so i will end this with a rating stream energy a 3
Stream
This company isnt the best in theo world but it has a good plan. I was unfortunatly pushed into the plan from my new landord. Its ok but I would rather have kept my old company.
I have been getting the run around from stream for 6months! They bill whatever they want and they refuse to take it off even when you prove they are wrong!!!RUN!!!!!
Recent 1 Star Reviews
DO NOT USE!
I bought this service and never moved into my apartment. After one day I was charged $295.00 and they said I only qualified for $138.65 back after 10 days. After the 10 days and not receiving a refund I called and Lydia the supervisor told me I was not getting ANYTHING BACK! She is supposed to send me a CD of the conversation between myself and the customer service who helped me to prove to me Im not getting a refund within 5-7 days for what reason I dont know. She would not tell me the reason nor did she want to help me figure out the situation. Im telling you if theres any other electricity company you can use, GO WITH THEM! NO CUSTOMER SERVICE HERE! They kept a total of $295.00 without me moving in 1 day!
Good price and electric service, but BEWARE!
When we moved and canceled our service, they removed our online access. I called for a final bill and provided our new address. They never called, emailed, or mailed a bill and it was on our credit report over a year later. When I called, they refused to email an itemized bill and I had to pay $118 blindly. Then they refused to email or mail a final statement that the bill was paid and our balance was $0.
Complaining
I called yesterday because my bill was 45.00 more because of a delivery charge of 45.00 the first guy couldnt explain it then waited 25 min for a supervisor who was rude and kept telling me I was lying that I didnt call in January. I called in January about my renew( and Ive been with yall 14 1/2 years which is unheard of but Im elderly and told him when I called to renew my service the guy told me I was rewarded for being with them so long so I can go month to month with the same great price but now Im getting charged more. I used less energy this month but my bill was 45.00 higher than feb. the supervisor got me so upset on the phone and I couldnt believe it. If not resolved I will be canceling. When I asked to speak to another supervisor he said I can hang up a recall. Wow. Julie 7134594186 just horrible being treated like a number
Unreliable, unhelpful
As a new customer dealing with this company was the worst ever. No one communicates no clear directions. Spent approx 1 wk waiting for a switch flick to get electricity. Hate that I have to pay for such terrible service.
Sneaky Customer Service Reps
One of the worst experiences in customer service, >30 minutes trying to understand what my rep Karla was saying. Goal was to find a new plan after my previous plan expired, and was shopping around for prices. During our conversation I had gotten a work-related call, and said that I would call them back. Next thing I knew, I had signed up for a plan. Sneaky, sneaky. My friend also had a similar communication issue with customer service. I get it, call center is in Mexico because it's less expensive. If I had to do a job that was not in my native language, it would be challenging to articulate like a native speaker. If Stream miscommunicates to their customers, what else will they do? I certainly don't blame Karla, her English was alot better than my Spanish. But if Stream management cares about customer satisfaction, they need to increase training or they will loose more of us.
Terrible customer service, price gouging . Im being charged for disconnection and reconnection when my service was not disconnected or reconnected.
The worst electric company , your price goes up even with the same usage.
Not worth it
I noticed my bill increased even though I was supposed to be on a fixed rate plan. I called and tried to move my service and was on hold two hours before I decided to hang up and try again later. NO ONE should have to wait 2 hours and still not able to receive help. I'm truly disappointed.
Poor customer service
Called and tried to have the service transferred to my new address but was told that service was not available. I then requested to have power disconnected at the old location. unknowingly this was only a sales consultant . I was never told otherwise and considered it taken care of. Until i get a shock on my credit report for 146.00 dollars. after several attempts to get a certified customer rep I was told I never called to disconnect. I then told the rep that if I had not called how would I know they didn't offer service at my current location The only answer as I'm sorry Please be aware this company makes it hard to get the power turned off Its almost like the dish network equipment scam . were they disconnect and 3 months later bill you 500 dollars for equipment.
NOT WORTH IT!!
You can buy all the games you want but what they dont tell you is that you need a certain server to play some games!! THERE ARE NO REFUNDS!! and you wont find out what severs you need TILL AFTER you make a purchase!!
Shady Business
I previously had service with Stream that ended in 2017, it is now May of 2021. A random bill from Stream shows up on my credit report. 4 YEARS LATER!! I call to investigate. They say that I didn't cancel my service. Oh, really? Just so happens that I have the cancellation email. Does that matter?? No, they say my account was closed for lack of payment. BS! And it's for almost double my average bill during that time. Big Businesses are nothing more than crooks. So, my email is the same as it was then, but you don't email me to say that I have an outstanding bill, instead you go to the trouble to hire the worst rated collection agency I could find online, split what you say I owe with them, instead of contacting me directly?? Then their comeback is.. we sent you a final bill to the address of service. Geniuses aren't they?? The address where "I" cancelled service. After working very hard to improve my credit score, they managed to drop my score 60 points!! 4 years later!!
BAD COMPANY
How are they charging me for a week of no power during the winter storm that we had in February. I have gone back and forth with them to no help. Then he tells me that they this smart meter and if I wanted to I could go read it to see for myself. HOWWWWW! My meter box has a lock on it due to neighbors had before and so I never removed it. Ugh, I am so done with this company. I am changing them and please if anyone is reading this please choose someone else.
Pathetic
Like others, all of a sudden our bill doubled. They said it was accurate. We have never had a bill almost 500.00 in the middle of summer. They said it was because we average bill. We have done that with every company in the 30 years we have lived here. NEVER had a bill this high. Be careful, they dont warn you when its time to renew and you get whatever rate hike they see fit.
New Service Order
I was informed that because I am a disabled Senior Citizen on SSDI I could qualify for a waived deposit. I provided the information they requested, and it has been almost a month, and they are saying my account is not active because the information I provided is not what they need even though I sent what they requested of me. Stream is trying to impose a 1/2 deposit fee on me in Texas during the Texas Storm Power Outage clean-up. I do not feel Stream is operating in integrity. I was disconnected from the call, and not able to fill out my survey at the end of my call.
WORST COMPANY EVER!!! AVOID AT ALL COST!!!
I just got off the phone with this HORRIBLE company and its the BIGGEST SCAM EVER!!! I just moved back from OK after being gone from the state for 7 yrs and never had bills as high as I have them now. My bill for Jan was $272.00...HOWWWW???!!!! No one lives in my home except me and I work 60 HOURS/ WEEK. I signed up for weekly stats of my electricity and noticed that my daily price NEVER CHANGED....EVEN WHEN I WASNT HOME!!! I turn everything off when I leave and go to work. My tv stays off. I dont have a washer/dryer, and I turn the heating system OFF WHEN I LEAVE!!! The only thing running is what I cant turn off which is the fridge and the stove. After my bill from last month, I decided to take pictures and realized that my meter is SOMEHOW still being able to calculate 30/40 kwh for the day even when NOTHING IS ON!!! HOW IS THAT!!! The new bill came out today and it was $250.00. Now if Im turning everything off when I leave, how is it that the bill only went down $20.00? When I called in today, I was told that Im being charged a competitive rate for my area. Why is that when Im on FLAT RATE BILLING?!!!! Everytime, I asked the representative for their names and ID numbers, I got the run around. One dude transferred me because Im asked him that. Why would transfer someone and your job is to provide your name ANYWAY??!!! RED FLAGS ALL THROUGHOUT THE CONVERSATION. The lady told me that in order to get an extension for service, I had to pay $80.00 today to get an extension until Tuesday when I got paid after 5 pm. When I asked to be transferred to a supervisor, he said $8.52 to get an extension until Tuesday. RED FLAG!!!! When they turn your service off, its an automatic $50.00 to your bill. They are also turning my lights off in the cold weather. Its going to be in the negative here in Texas Monday night...I will be in the dark by noon on Tuesday if I cant pay my bill and I dont get paid until after 5pm. This is the worst company ever. You know people scamming when you cant get simple information such as their names and IDs to verify their information. If I want my meter read, its my RESPONSIBILTY to call ONCOR MYSELF, yet STREAM EBNERGY SAID THAT IT WOULD BE A $60 TO $100 CHARGE IF THEY COME OUT!!! How in the hell you gone charge me for something that I HAVE TO DO MYSELF???!!! I hope that this company goes out of business, but hey wont. All these electric companies and energy sources are in it together. This is ridiculous and for a single person like me thats having to pay a competitve rate when I dont have a FULL FAMILY IN MY HOME LIKE OTHERS is baffling to me. Why did I sign up for a flat rate then. I hope that Ill be able to sue for turnign my lights off in inclement weather...Screw this Company!!! I hope my review STOPS PEOPLE FROM GETTING THEM!!! Single people with no children DONT GET ANY BREAKS. Im paying for other peoples household with that competitive rate bs...NOT COOL AT ALL...I signed up for a FLAT RATE!!!
HORRIBLE ELECTRCITY COMPANY
I'm new to Texas and cut the electricity on in 22 September and I did the option to where I pay the $200 deposit in 3 payments along with the bill ( the provided that option due to being in the military). A week later I received an email stating I asked for my service to be cut off, and they sent me a bill of $200 and over. I called and spoke to several manager and they assured me it will be corrected. I asked how much would my bill be and they could never tell me. They never called me and updated me on anything and I had a $400 bill to pay in December. Now in 22 January my bill is $230 with late fees and everything, in which I paid the other balance in full already. The company is a rip off and I will be disconnecting my service with them.
Collections??
We cancelled our service and paid our final bill on the phone with customer service. Several months later, our account went to collections claiming we owe them money. Our account has said we owe $0 since we cancelled. Where did this charge come from? NEVER USE STREAM. THEY'LL DESTROY YOUR CREDIT WITHOUT ANY WARNING.
California to Texas mover
I had no idea how to choose an energy company this one was reccomended. Paying like 15 cents plus additional TPU charges. My bill has been 2X higher. They offer me a renewal at 10.2 cents but still higher than what the current low is for what I'm using which is like 8.8 with no hidden fees. Not the lowest out there. Using the advertised energy finders are all money makers. Finally I clicked on a link from my local city that sent me called power to choose. Free at last.
PLEASE, PLEASE, PLEASE DONT
Omg..Where do I begin..I'm a previous customer of Stream Energy and I must say, what a terrifying experience Its been with these fools...first off when I first signed up they tied me into a 3YEAR contract ( that should have been a red flag) and was told that the cancellation fee was gonna be $300 (another red flag)...I live in a 800 square feet...1 bedroom apt..my Bill's were consistently over $200/month..I called and called trying to find out why my bill was so high. But everytime I called, the customer service rep would beat around the bush trying to offer me $10 off etc...I finally switched to another provider cuz I was being suffocated to death with the BRUTALITY of the bills...I recently got a nasty notice from these damn fools threatening me that they are gonna send me to collections and ruin my credit..I switched services barely a month ago and the final bill just came in the mail today..not only could i not believe the final bill ($669), but the letter was so nasty and threatening my credit..I'm getting ready to bring them to the attention of the media so everyone will know how nasty they are...Please DO NOT GO WITH Stream Energy...They will RUIN YOU..also spread the word to everyone one you know..I want these devils to get HIT where it hurts..IN THE POCKETS.
Scam if I ever knew one!
This has been the worst experience ever with any electrical company. They lock you into a contract and then the prices begin to fluctuate. We also dont get the regular bill but always get the disconnect notice that adds on an extra $20 to the bill every month. I wish we wouldve never signed up for this company now were stuck paying $300 to get out of a contract which will honestly just save us mor money in the long run because thats how much service is costing us every two months. Do your research and choose another company!
Cheaters
After 7/8 years of being without this company, they decide to call me and say I have a outstanding balance and that they would go to court if I didnt pay it. This is absolutely ridiculous because i paid all of the bills.
Requesting new service
On hold at time of this writing for over 3 hours, still holding, spoke with DeAnthony, Jose, Sewena, Carlos, Amanda, John, Kevin. Still no service, holding to get account established. I don't know what has happened to this company.
Worst company ever
I called and was insulted with very devious language by a person that was clearly not in the U.S as he stated it laughing while i asked him to say the least when the terrible service was over he told me to go suck a dick bu the way their customer service reps are in Mexico not in Dallas
Ex Stream Decline
There is a pyramid scheme suit pending and it makes sense. There is a new number. Calling this number makes the caller navigate many menus just to find the state your account is in, Texas is 8. To actually talk to the service provider, Encore, you have to call them for service issues. For billing issues due to Covid, they have longer than normal wait times?? Why am I dealing with Stream when the energy provider is Encore?
Worst Website of All Utilities
Unable to pay bill after 10 attempts to pay online. Shows $ -0- balance due which is so wrong. Keeps tryiong to throw me to facebook.
Switching providers as soon as plan ends.
Stream Customer Service Suxs!!
Haven't recieved a paper bill in the mail since June 2020. And they don't want to do anything about it. Been with Stream Energy for 12 years. But their customer service has really when to hell in a hand basket the last 5 years. So I'm dumping them & finding me a new energy provider!!
They cancelled my previous service without my permission
I enrolled online and it didnt give an option start date. I called and was told would get a reply in 2 days. Then the order was worked the same day. They cancelled my old provider who is going to charge $295 cancelation fee. I didnt ask for order to be worked same day I put in order. It didnt give me a chance to enter a due date
Too expensive
At first it was ok but now it's getting ridiculous.. From 110.00 to 150.00 to 175.00 and now 222.00 and my next is 272.. I am switching
Do NOT use Stream! -NEVER-
I was a loyal customer for Stream for several years. My bills kept getting bigger and bigger, when I would call and ask about it basically saying it's getting out of hand. I was switched over to "someone that could help me". I then explained the situation to them and asked if they were able to help, her reply was I can take your payment. ((Keep in mind I've been with them for years)) so I assumed they would hold their word. NOPE! After explaining the situation with them, they had the nerve to switch me over to "someone that could help" . Needless to say no one was able to help me understand why my bills were so expensive. THEY DONT HOLD THEIR WORDS. THEY SWITCH YOU OVER TO MULTIPLE PEOPLE. THEIR PRICE IS OUTRAGEOUSLY HIGH. IT'S AN AWFUL COMPANY TO WORK WITH. I RECOMMEND ENERGY OGRE
Liars
I spoke with customer service about a payment that was made on my account and i was giving the round around about returning the extra payment that was posted to my account, and also the money that was left over from the the bill i was informed that it would take 7-14 days to be returned by mail and it was already sent out already and it has been over a month and i haven't receive nothing yet then when i checked my account to pay my bill i noticed that it was posted to my account as if i had made a payment
Lots of hidden cost
They sale you saying they have lower rate, but they quote you on higher usage and than they say oh we thought that was your usage. It happen to me, and i endup paying more now for 1 year. everything verbal on phone you will just received bill
Stay away !
I had 2 accounts with stream energy in the past, first of all their unit price is just too much for a 1 bedroom apt I was paying 200+ a month every month I finally got tired and tried to switch my services, they charged me current month bill in addition 30 days for idk meter cut charges and early termination fees which was 900+ for 1 bedroom I tried calling them like millions of times for help nobody even cared and hurted my credit pretty bad, i dont think anybody deserves this kind of treatment
Company does not value or care about there customers.
I have been with this company for almost nine years and this is the third time and the last time that they stick me with a bill over three hundred dollars. I didnt receive a bill in January but February comes and I receive a bill for two hundred and then a week later one for three hundred. I had to call to aske why and what was going on.They tell me they will give me time to pay it and it would be due in April. Its an pandemic and we have been in Shutdown. They didnt ask if I could afford or if I had lost my job. Yes I know I have to pay for electricity but it my company fails to provide the bill hows it my fault??
Unprofessional
I've been with stream since 2009. I'm not sure if someone new came in, but the customer service department is beyond awful. I moved in December and I contacted stream to advise of my new address change and a transfer services. The Rep that I spoke to made the mistake of not listening me and he placed me on a much higher rate plan. I went from a 2000 square-foot house to a 700 square-foot villa. My bill for Jan and Feb were $170 and $152. My bill was never that high at my prior address. Take note I was living is a 3 bedroom home.When I called to let them know this was a mistake. I spoke to a Supervisor by the nameor Mareno. He told me he could not do anything about the charges. I told him I wanted to cancel my service and he immediately told me "Okay." He could care less. I wonder how many other customers they are going to run off. I called TXU and I was given a very low rate that would not change for a year. I then received a call from a Kerri at the retention department. I explained to her all of the above. She tried to convince me to come back to stream. I told her I was not going back to be treated so poorly. She told me she would waive the $250 fee for my cancellation and she would go ahead and send the high bill to the "investigation department."I just received a call from a Manny from the investigation department. He was very rude and told me the rate was correct. I tried to explain to him that I was not a new customer and his response was comical. He told me he could not do anything about the charges. Why is this guy working there?I had to tell him how to treat customers. When you call someone and leave a voicemail. Speak at an average speed and make sure to repeat your number twice. When I called him his voicemail he did not state his name. Extremely unprofessional . I'm pretty disgusted with this company. Please take note that a contract must be signed for a set rate and they will change it at any moment, It was a great company when they began. I was treated well and respected. I'm guessing they grew and we are only a number to them. They have become greedy and I foresee customers cancelling their services sooner than later. Meanwhile I cannot get a hold of Kerri. When you hear STREAM run as fast as you can.
Bad Rep
The rep took my deposit for buisness account. Then get a call saying tax id isnt sufficient. Rep took two days and still told me i needed to wait. He threatened me and said let's meet in personal he wanted to fight. I called and handle it myself with streams buisness department. Then when I wanted to file a complaint it gets disconnected.
CUSTOMER SERVICE
I WAS PLACED ON HOLD FOR OVER AN HOUR , NO ONE GOT BACK WITH ME. I FINALLY HUNG UP. I CALLED TXU, GOT AN ANSWER IMMEDIATELY & GOT SERVICE SET UP TODAY.
Worst company
I have been with Stream more 4 years, but finally realized they're deceiving by all means. They decided not to send bills in order to charge late fees. I called them many times but nothing is done. They even decided by end not to send energy weekly report... They're more than worst
They're liars
Told me they except solar. Had solar installed. For 6 months I had the solar active, but not using it. Started using the service, thinking I had built up a lot of energy. Received a bill. Called and was told they don't except solar. Lost all the energy.
Worst Company ever
Customer service is worst. They hang up on you. Had my electric on auto pay and got electric turned OFF! Their system is worst. They lie. Told me it would be up to 48 hours to get on. I have smart meter. They said AEP turns it on. AEP said that is not true. Stream can send signal. It's a run around. They are incompetent.
Worst service!!
I do not recommend getting new services with them. I have had them for almost a year & the customer service is horrible. I have never been late on a payment and they decide to take charge my account twice for a $234 bill!! Not once was there and consideration that I had other bills due. I was told 24-48 hours for a refund. The. After 48 hours I was told 7-10 days. Im waiting for my contract to end so I can cancel them all the way out. They are very in professional!
Very Disappointed, Stay Away!
This company was fine at first, decent rate. First of all, they wanted to go up on my rate at renewal time. Secondly, I couldn't pay the monthly bill unless I did it through their app (which was horrible btw) or there was always a convenience fee between $3-$5 so I played along with the app. So then i finally decide to go with another company for my electrical needs and when service with them ended, they stopped/ended/canceled my login account/app and are now forcing me to pay one of their wonderful fees for my last payment. Wrong, wrong, wrong. And if one is inclined to call them about any of these issues, have fun being being put on hold forever and never get any help. Stay away!
All Reviews By Date
DO NOT USE!
I bought this service and never moved into my apartment. After one day I was charged $295.00 and they said I only qualified for $138.65 back after 10 days. After the 10 days and not receiving a refund I called and Lydia the supervisor told me I was not getting ANYTHING BACK! She is supposed to send me a CD of the conversation between myself and the customer service who helped me to prove to me Im not getting a refund within 5-7 days for what reason I dont know. She would not tell me the reason nor did she want to help me figure out the situation. Im telling you if theres any other electricity company you can use, GO WITH THEM! NO CUSTOMER SERVICE HERE! They kept a total of $295.00 without me moving in 1 day!
Finding a cheap electricity plan for apartments isn't hard. You should focus on the 500kWh rate and look for a plan with low monthly fixed charges. Bill credits are probably not a good idea with low usage.
— Matt Oberle on January 24th, 2024
Moving on
Been with the company for 12+ years and my bill is increasing and I don't know why . This month my bill is 257, and I haven't used my ac unit, I live alone , and my routine is the same
Poor customer service representatives
We have been customers for years and always seem to get a representative that does not know Stream policies or procedures. I have worked in call centers before and I know how things operate. So promising things to customers should be taken seriously. And customers should not be hung up on when asking for a supervisor or being transfered to a supervisor. I was holding for 55 minutes and then hung up on. I called back and was able to get to a supervisor right away and my problem was solved. We love your company but training should be more precise and your representatives should be held accountable. Seriously we were thinking of switching companies but everyone has bad days and some bad trainers whatever it may be but probably the worst customer service I've ever had with your company and we have always spoken so highly of how great everything and everyone has been all these years.
Good price and electric service, but BEWARE!
When we moved and canceled our service, they removed our online access. I called for a final bill and provided our new address. They never called, emailed, or mailed a bill and it was on our credit report over a year later. When I called, they refused to email an itemized bill and I had to pay $118 blindly. Then they refused to email or mail a final statement that the bill was paid and our balance was $0.
Complaining
I called yesterday because my bill was 45.00 more because of a delivery charge of 45.00 the first guy couldnt explain it then waited 25 min for a supervisor who was rude and kept telling me I was lying that I didnt call in January. I called in January about my renew( and Ive been with yall 14 1/2 years which is unheard of but Im elderly and told him when I called to renew my service the guy told me I was rewarded for being with them so long so I can go month to month with the same great price but now Im getting charged more. I used less energy this month but my bill was 45.00 higher than feb. the supervisor got me so upset on the phone and I couldnt believe it. If not resolved I will be canceling. When I asked to speak to another supervisor he said I can hang up a recall. Wow. Julie 7134594186 just horrible being treated like a number
Unreliable, unhelpful
As a new customer dealing with this company was the worst ever. No one communicates no clear directions. Spent approx 1 wk waiting for a switch flick to get electricity. Hate that I have to pay for such terrible service.
Sneaky Customer Service Reps
One of the worst experiences in customer service, >30 minutes trying to understand what my rep Karla was saying. Goal was to find a new plan after my previous plan expired, and was shopping around for prices. During our conversation I had gotten a work-related call, and said that I would call them back. Next thing I knew, I had signed up for a plan. Sneaky, sneaky. My friend also had a similar communication issue with customer service. I get it, call center is in Mexico because it's less expensive. If I had to do a job that was not in my native language, it would be challenging to articulate like a native speaker. If Stream miscommunicates to their customers, what else will they do? I certainly don't blame Karla, her English was alot better than my Spanish. But if Stream management cares about customer satisfaction, they need to increase training or they will loose more of us.
What's wrong with stream
Been a customer for yrs and because of their policy I'll be switching companies
Terrible customer service, price gouging . Im being charged for disconnection and reconnection when my service was not disconnected or reconnected.
The worst electric company , your price goes up even with the same usage.
Not worth it
I noticed my bill increased even though I was supposed to be on a fixed rate plan. I called and tried to move my service and was on hold two hours before I decided to hang up and try again later. NO ONE should have to wait 2 hours and still not able to receive help. I'm truly disappointed.
Poor customer service
Called and tried to have the service transferred to my new address but was told that service was not available. I then requested to have power disconnected at the old location. unknowingly this was only a sales consultant . I was never told otherwise and considered it taken care of. Until i get a shock on my credit report for 146.00 dollars. after several attempts to get a certified customer rep I was told I never called to disconnect. I then told the rep that if I had not called how would I know they didn't offer service at my current location The only answer as I'm sorry Please be aware this company makes it hard to get the power turned off Its almost like the dish network equipment scam . were they disconnect and 3 months later bill you 500 dollars for equipment.
NOT WORTH IT!!
You can buy all the games you want but what they dont tell you is that you need a certain server to play some games!! THERE ARE NO REFUNDS!! and you wont find out what severs you need TILL AFTER you make a purchase!!
No loyalty
I am in the same boat as everyone else. 14 years with this company, rates always went up. I was lazy and didn't shop them , but this was the last straw. my rate was more than double than the market . I switched with 2 months left on the contract. they charged me the full cancellation fee, I called and asked for consideration or even competitive rates and got nothing There are better company
Shady Business
I previously had service with Stream that ended in 2017, it is now May of 2021. A random bill from Stream shows up on my credit report. 4 YEARS LATER!! I call to investigate. They say that I didn't cancel my service. Oh, really? Just so happens that I have the cancellation email. Does that matter?? No, they say my account was closed for lack of payment. BS! And it's for almost double my average bill during that time. Big Businesses are nothing more than crooks. So, my email is the same as it was then, but you don't email me to say that I have an outstanding bill, instead you go to the trouble to hire the worst rated collection agency I could find online, split what you say I owe with them, instead of contacting me directly?? Then their comeback is.. we sent you a final bill to the address of service. Geniuses aren't they?? The address where "I" cancelled service. After working very hard to improve my credit score, they managed to drop my score 60 points!! 4 years later!!
Billing totally screwed up
The internet site has not worked for months in taking my payment. It says the balance due is zero which of course is not true. I have to pay by phone and that takes substantially more time. I have asked them to fix the internet site repeatedly.
BAD COMPANY
How are they charging me for a week of no power during the winter storm that we had in February. I have gone back and forth with them to no help. Then he tells me that they this smart meter and if I wanted to I could go read it to see for myself. HOWWWWW! My meter box has a lock on it due to neighbors had before and so I never removed it. Ugh, I am so done with this company. I am changing them and please if anyone is reading this please choose someone else.
Pathetic
Like others, all of a sudden our bill doubled. They said it was accurate. We have never had a bill almost 500.00 in the middle of summer. They said it was because we average bill. We have done that with every company in the 30 years we have lived here. NEVER had a bill this high. Be careful, they dont warn you when its time to renew and you get whatever rate hike they see fit.
New Service Order
I was informed that because I am a disabled Senior Citizen on SSDI I could qualify for a waived deposit. I provided the information they requested, and it has been almost a month, and they are saying my account is not active because the information I provided is not what they need even though I sent what they requested of me. Stream is trying to impose a 1/2 deposit fee on me in Texas during the Texas Storm Power Outage clean-up. I do not feel Stream is operating in integrity. I was disconnected from the call, and not able to fill out my survey at the end of my call.
WORST COMPANY EVER!!! AVOID AT ALL COST!!!
I just got off the phone with this HORRIBLE company and its the BIGGEST SCAM EVER!!! I just moved back from OK after being gone from the state for 7 yrs and never had bills as high as I have them now. My bill for Jan was $272.00...HOWWWW???!!!! No one lives in my home except me and I work 60 HOURS/ WEEK. I signed up for weekly stats of my electricity and noticed that my daily price NEVER CHANGED....EVEN WHEN I WASNT HOME!!! I turn everything off when I leave and go to work. My tv stays off. I dont have a washer/dryer, and I turn the heating system OFF WHEN I LEAVE!!! The only thing running is what I cant turn off which is the fridge and the stove. After my bill from last month, I decided to take pictures and realized that my meter is SOMEHOW still being able to calculate 30/40 kwh for the day even when NOTHING IS ON!!! HOW IS THAT!!! The new bill came out today and it was $250.00. Now if Im turning everything off when I leave, how is it that the bill only went down $20.00? When I called in today, I was told that Im being charged a competitive rate for my area. Why is that when Im on FLAT RATE BILLING?!!!! Everytime, I asked the representative for their names and ID numbers, I got the run around. One dude transferred me because Im asked him that. Why would transfer someone and your job is to provide your name ANYWAY??!!! RED FLAGS ALL THROUGHOUT THE CONVERSATION. The lady told me that in order to get an extension for service, I had to pay $80.00 today to get an extension until Tuesday when I got paid after 5 pm. When I asked to be transferred to a supervisor, he said $8.52 to get an extension until Tuesday. RED FLAG!!!! When they turn your service off, its an automatic $50.00 to your bill. They are also turning my lights off in the cold weather. Its going to be in the negative here in Texas Monday night...I will be in the dark by noon on Tuesday if I cant pay my bill and I dont get paid until after 5pm. This is the worst company ever. You know people scamming when you cant get simple information such as their names and IDs to verify their information. If I want my meter read, its my RESPONSIBILTY to call ONCOR MYSELF, yet STREAM EBNERGY SAID THAT IT WOULD BE A $60 TO $100 CHARGE IF THEY COME OUT!!! How in the hell you gone charge me for something that I HAVE TO DO MYSELF???!!! I hope that this company goes out of business, but hey wont. All these electric companies and energy sources are in it together. This is ridiculous and for a single person like me thats having to pay a competitve rate when I dont have a FULL FAMILY IN MY HOME LIKE OTHERS is baffling to me. Why did I sign up for a flat rate then. I hope that Ill be able to sue for turnign my lights off in inclement weather...Screw this Company!!! I hope my review STOPS PEOPLE FROM GETTING THEM!!! Single people with no children DONT GET ANY BREAKS. Im paying for other peoples household with that competitive rate bs...NOT COOL AT ALL...I signed up for a FLAT RATE!!!
HORRIBLE ELECTRCITY COMPANY
I'm new to Texas and cut the electricity on in 22 September and I did the option to where I pay the $200 deposit in 3 payments along with the bill ( the provided that option due to being in the military). A week later I received an email stating I asked for my service to be cut off, and they sent me a bill of $200 and over. I called and spoke to several manager and they assured me it will be corrected. I asked how much would my bill be and they could never tell me. They never called me and updated me on anything and I had a $400 bill to pay in December. Now in 22 January my bill is $230 with late fees and everything, in which I paid the other balance in full already. The company is a rip off and I will be disconnecting my service with them.
Collections??
We cancelled our service and paid our final bill on the phone with customer service. Several months later, our account went to collections claiming we owe them money. Our account has said we owe $0 since we cancelled. Where did this charge come from? NEVER USE STREAM. THEY'LL DESTROY YOUR CREDIT WITHOUT ANY WARNING.
California to Texas mover
I had no idea how to choose an energy company this one was reccomended. Paying like 15 cents plus additional TPU charges. My bill has been 2X higher. They offer me a renewal at 10.2 cents but still higher than what the current low is for what I'm using which is like 8.8 with no hidden fees. Not the lowest out there. Using the advertised energy finders are all money makers. Finally I clicked on a link from my local city that sent me called power to choose. Free at last.
Horrible Horrible Customer Service
I absolutely hate this company, but it seems to be the most affordable in Houston. I will be looking around again this week. This company charges you for every little damn thing. They consistently give you a different due date only so they can charge you late fees and disconnect fees. This company has no loyalty to its long term customers. They give you a payment plan, only to change your due date and say you're late paying. And their uneducated customer resps can only say, "oh I'm sorry but there's nothing I can do about it." Your light bill is $80 but by the time their finish with fees and taxes your bill is almost $200. I'm moving out of this chit hole country where I will have solar power. America, Stream Energy and its staff can kiss my a**!
PLEASE, PLEASE, PLEASE DONT
Omg..Where do I begin..I'm a previous customer of Stream Energy and I must say, what a terrifying experience Its been with these fools...first off when I first signed up they tied me into a 3YEAR contract ( that should have been a red flag) and was told that the cancellation fee was gonna be $300 (another red flag)...I live in a 800 square feet...1 bedroom apt..my Bill's were consistently over $200/month..I called and called trying to find out why my bill was so high. But everytime I called, the customer service rep would beat around the bush trying to offer me $10 off etc...I finally switched to another provider cuz I was being suffocated to death with the BRUTALITY of the bills...I recently got a nasty notice from these damn fools threatening me that they are gonna send me to collections and ruin my credit..I switched services barely a month ago and the final bill just came in the mail today..not only could i not believe the final bill ($669), but the letter was so nasty and threatening my credit..I'm getting ready to bring them to the attention of the media so everyone will know how nasty they are...Please DO NOT GO WITH Stream Energy...They will RUIN YOU..also spread the word to everyone one you know..I want these devils to get HIT where it hurts..IN THE POCKETS.
Scam if I ever knew one!
This has been the worst experience ever with any electrical company. They lock you into a contract and then the prices begin to fluctuate. We also dont get the regular bill but always get the disconnect notice that adds on an extra $20 to the bill every month. I wish we wouldve never signed up for this company now were stuck paying $300 to get out of a contract which will honestly just save us mor money in the long run because thats how much service is costing us every two months. Do your research and choose another company!
Cheaters
After 7/8 years of being without this company, they decide to call me and say I have a outstanding balance and that they would go to court if I didnt pay it. This is absolutely ridiculous because i paid all of the bills.
Requesting new service
On hold at time of this writing for over 3 hours, still holding, spoke with DeAnthony, Jose, Sewena, Carlos, Amanda, John, Kevin. Still no service, holding to get account established. I don't know what has happened to this company.
Worst company ever
I called and was insulted with very devious language by a person that was clearly not in the U.S as he stated it laughing while i asked him to say the least when the terrible service was over he told me to go suck a dick bu the way their customer service reps are in Mexico not in Dallas
Ex Stream Decline
There is a pyramid scheme suit pending and it makes sense. There is a new number. Calling this number makes the caller navigate many menus just to find the state your account is in, Texas is 8. To actually talk to the service provider, Encore, you have to call them for service issues. For billing issues due to Covid, they have longer than normal wait times?? Why am I dealing with Stream when the energy provider is Encore?
Worst Website of All Utilities
Unable to pay bill after 10 attempts to pay online. Shows $ -0- balance due which is so wrong. Keeps tryiong to throw me to facebook.
Switching providers as soon as plan ends.
Stream Customer Service Suxs!!
Haven't recieved a paper bill in the mail since June 2020. And they don't want to do anything about it. Been with Stream Energy for 12 years. But their customer service has really when to hell in a hand basket the last 5 years. So I'm dumping them & finding me a new energy provider!!
Collection department.
After I cancel my service I call them twice to make sure my balance is paid off. The gentleman that answer my phone call said my balance is $0.00 Now I get a collection letter with balance of $51.00, I call them and all what I get is
" I sorry there is nothing I can do" even when was theirs fault.
Now they hurt my credit for life thanks to theirs " profesional " workers.
Inconsistent with bogus charges
My bill is due different days every month. Not a big deal but sucks trying to remember to pay your bill when it could be due either at the beginning, middle, or end of each month. Have had to pay late bills simply because I was confused when it was due. I don't get anything in the mail and have to check my email constantly if I want to avoid late payments. And at first, I was paying around $62 a month. That was in the winter with the heaters running all the time and me being home consistently. Now, without even being at my house for 2 and a half weeks out of the month with the AC off and almost nothing plugged in (absolutely nothing powered on), I'm paying $117. Sometimes the delivery charge is $14 and sometimes its up to $28. With that and the mandatory $10 "minimum usage fee" (which doesn't make sense or seem necessary unless you didn't meet the minimum energy requirements) a quarter of your bill isn't even from your actual energy usage. I see why they force you into year long contracts now and why more people are living off-grid.
They cancelled my previous service without my permission
I enrolled online and it didnt give an option start date. I called and was told would get a reply in 2 days. Then the order was worked the same day. They cancelled my old provider who is going to charge $295 cancelation fee. I didnt ask for order to be worked same day I put in order. It didnt give me a chance to enter a due date
Too expensive
At first it was ok but now it's getting ridiculous.. From 110.00 to 150.00 to 175.00 and now 222.00 and my next is 272.. I am switching
Do NOT use Stream! -NEVER-
I was a loyal customer for Stream for several years. My bills kept getting bigger and bigger, when I would call and ask about it basically saying it's getting out of hand. I was switched over to "someone that could help me". I then explained the situation to them and asked if they were able to help, her reply was I can take your payment. ((Keep in mind I've been with them for years)) so I assumed they would hold their word. NOPE! After explaining the situation with them, they had the nerve to switch me over to "someone that could help" . Needless to say no one was able to help me understand why my bills were so expensive. THEY DONT HOLD THEIR WORDS. THEY SWITCH YOU OVER TO MULTIPLE PEOPLE. THEIR PRICE IS OUTRAGEOUSLY HIGH. IT'S AN AWFUL COMPANY TO WORK WITH. I RECOMMEND ENERGY OGRE
Liars
I spoke with customer service about a payment that was made on my account and i was giving the round around about returning the extra payment that was posted to my account, and also the money that was left over from the the bill i was informed that it would take 7-14 days to be returned by mail and it was already sent out already and it has been over a month and i haven't receive nothing yet then when i checked my account to pay my bill i noticed that it was posted to my account as if i had made a payment
Billing and account
Their system sucks! I can not even pay my bill online.
It is a disaster since they decided to issue new account numbers without properly updated the system.
I am ready to go back with Reliant or any other co.better than this.
Lots of hidden cost
They sale you saying they have lower rate, but they quote you on higher usage and than they say oh we thought that was your usage. It happen to me, and i endup paying more now for 1 year. everything verbal on phone you will just received bill
Stay away !
I had 2 accounts with stream energy in the past, first of all their unit price is just too much for a 1 bedroom apt I was paying 200+ a month every month I finally got tired and tried to switch my services, they charged me current month bill in addition 30 days for idk meter cut charges and early termination fees which was 900+ for 1 bedroom I tried calling them like millions of times for help nobody even cared and hurted my credit pretty bad, i dont think anybody deserves this kind of treatment
Company does not value or care about there customers.
I have been with this company for almost nine years and this is the third time and the last time that they stick me with a bill over three hundred dollars. I didnt receive a bill in January but February comes and I receive a bill for two hundred and then a week later one for three hundred. I had to call to aske why and what was going on.They tell me they will give me time to pay it and it would be due in April. Its an pandemic and we have been in Shutdown. They didnt ask if I could afford or if I had lost my job. Yes I know I have to pay for electricity but it my company fails to provide the bill hows it my fault??
Unprofessional
I've been with stream since 2009. I'm not sure if someone new came in, but the customer service department is beyond awful. I moved in December and I contacted stream to advise of my new address change and a transfer services. The Rep that I spoke to made the mistake of not listening me and he placed me on a much higher rate plan. I went from a 2000 square-foot house to a 700 square-foot villa. My bill for Jan and Feb were $170 and $152. My bill was never that high at my prior address. Take note I was living is a 3 bedroom home.When I called to let them know this was a mistake. I spoke to a Supervisor by the nameor Mareno. He told me he could not do anything about the charges. I told him I wanted to cancel my service and he immediately told me "Okay." He could care less. I wonder how many other customers they are going to run off. I called TXU and I was given a very low rate that would not change for a year. I then received a call from a Kerri at the retention department. I explained to her all of the above. She tried to convince me to come back to stream. I told her I was not going back to be treated so poorly. She told me she would waive the $250 fee for my cancellation and she would go ahead and send the high bill to the "investigation department."I just received a call from a Manny from the investigation department. He was very rude and told me the rate was correct. I tried to explain to him that I was not a new customer and his response was comical. He told me he could not do anything about the charges. Why is this guy working there?I had to tell him how to treat customers. When you call someone and leave a voicemail. Speak at an average speed and make sure to repeat your number twice. When I called him his voicemail he did not state his name. Extremely unprofessional . I'm pretty disgusted with this company. Please take note that a contract must be signed for a set rate and they will change it at any moment, It was a great company when they began. I was treated well and respected. I'm guessing they grew and we are only a number to them. They have become greedy and I foresee customers cancelling their services sooner than later. Meanwhile I cannot get a hold of Kerri. When you hear STREAM run as fast as you can.
Bad Rep
The rep took my deposit for buisness account. Then get a call saying tax id isnt sufficient. Rep took two days and still told me i needed to wait. He threatened me and said let's meet in personal he wanted to fight. I called and handle it myself with streams buisness department. Then when I wanted to file a complaint it gets disconnected.
CUSTOMER SERVICE
I WAS PLACED ON HOLD FOR OVER AN HOUR , NO ONE GOT BACK WITH ME. I FINALLY HUNG UP. I CALLED TXU, GOT AN ANSWER IMMEDIATELY & GOT SERVICE SET UP TODAY.
Worst company
I have been with Stream more 4 years, but finally realized they're deceiving by all means. They decided not to send bills in order to charge late fees. I called them many times but nothing is done. They even decided by end not to send energy weekly report... They're more than worst
Significantly lowered my rate
I had a personal account rep who took care of everything. Very knowledgeable. I was able to signup seamlessly and literally cut my bill in half.. Previous provider was Just energy. Was great till they jacked my rate up to .22 cents/kwh.Now I have a great plan and with a fixed rate. No service issues to speak of.
Switched & Saved - for years
Since my husband switched to Stream in 2005, we have been overwhelmingly pleased with the service and rates that we have. There are no hidden fees and the bills are really low in cost compared to the previous company! Thank you, Stream!
They're liars
Told me they except solar. Had solar installed. For 6 months I had the solar active, but not using it. Started using the service, thinking I had built up a lot of energy. Received a bill. Called and was told they don't except solar. Lost all the energy.
They are professional
I have approximately 10 years with Stream Energy and in all these years everything has gone very well it has never really gone extremely high and now I have to renew my contract in a couple of months and I will do it again
Worst Company ever
Customer service is worst. They hang up on you. Had my electric on auto pay and got electric turned OFF! Their system is worst. They lie. Told me it would be up to 48 hours to get on. I have smart meter. They said AEP turns it on. AEP said that is not true. Stream can send signal. It's a run around. They are incompetent.
Carolynn J.
I have been w/Stream for a few years and happy! Low rates, good customer service, etc.!
Worst service!!
I do not recommend getting new services with them. I have had them for almost a year & the customer service is horrible. I have never been late on a payment and they decide to take charge my account twice for a $234 bill!! Not once was there and consideration that I had other bills due. I was told 24-48 hours for a refund. The. After 48 hours I was told 7-10 days. Im waiting for my contract to end so I can cancel them all the way out. They are very in professional!
Customer Service is Nonexistent
I just want to warn everybody I know to stay away from Stream Energy! My parents have been loyal customers for years now. But since my Dad (88 yrs) got cancer and had to move in with my sister, they have been trying to charge them a $250 early termination fee. Each time we have contacted them to get the fee dropped, they have given us a different hoop to jump through saying the previous one wasn't good enough. Nobody we talked to in Customer Support speaks English as their first language and some of them you can't understand half of what they're saying and they can't understand you. I have spent several days worth of time working on this and that doesn't count the time my mother spent before me. We were both left on hold multiple times for over an hour and finally hung up. I regret recommending Stream to her. As soon as my contract expires, I WILL be switching to another provider.
Very Disappointed, Stay Away!
This company was fine at first, decent rate. First of all, they wanted to go up on my rate at renewal time. Secondly, I couldn't pay the monthly bill unless I did it through their app (which was horrible btw) or there was always a convenience fee between $3-$5 so I played along with the app. So then i finally decide to go with another company for my electrical needs and when service with them ended, they stopped/ended/canceled my login account/app and are now forcing me to pay one of their wonderful fees for my last payment. Wrong, wrong, wrong. And if one is inclined to call them about any of these issues, have fun being being put on hold forever and never get any help. Stay away!
Do not get Stream... SCAMMERS
Scam. If it would let me rate 0 stars I would. This company does not deserve 1 star.The way Stream bills is ridiculous and when reading your bill it doesn't seem logical in their wording. Past 3 months I paid $90+ in fees each month. If you you are 1 day late in paying your you are looking at $90 in late fees. No lie. They are mostly foreign so they cannot understand American culture. The customer service is horrible and the supervisors are undertrained. The manager is the worst one. He goes by the name of Henry H. He is mean and doesn't care only about making money. He is prob the reason his representatives are rude. The supervisor promised me a $50 credit and Henry H took it away. This is a promise broken by an employee. I do not tecomend this company at all. Tske your money somewhere else. This company is cut throat and doesn't care about its Texas citizens. They shouldne even ve allowed in this state with such scams.
Review of Stream Energy Service
I used Stream Energy for approximately 1 year and six months in a 720 sq ft apartment. As a field engineer I travel frequently which results in monthly usages of less the 500 kWh a month. The plan I originally registered for was perfect. After a year, I consulted with a Stream customer service representative regarding a renewal package and was advised to register for the 24 secure choice plan. Before receiving my first bill, I tracked the estimated payment which showed a drastic increase. My monthly bill nearly doubled previous months. I called customer service to identify the possible discrepancy. I was told that the plan I registered for charges a fee for not using more than 500 kWh a month. I spoke to management to see if I could make changes being that I was no more than a few weeks into the contract and was told no. I voiced that I was advised this plan, despite the fact of me notifying the stream representative that my previous monthly usage had never surpassed 500 kWh. Management advised I pay $200.00 cancellation fee and choose a new stream plan. I was not made aware of the minimum usage fee beforehand and did not get a copy of my contract until my third call. I strongly encourage you to shopp around before dealing with Stream Energy.
Wayy too high
The price is good when you first sign up but once that contract expires run run run. They offer no incentives for loyal customers. I guess they feel like you don't have options and they can charge you what they want instead of what you ask for. Never again. I should have known better. My friend recommended me to stream cause she worked for them and I signed up as a favor to her. The worst service ever. I will never get stream again.
Stay away
I have been with STREAM energy for my residential account for 10 years. I left for an extended vacation so I missed one payment (less than $40) when I received my next statement I sent it along with the previous months charge and late fees before the due date. As my payment was in transit my power was cut off without ANY warning. I now have over $70 in connection fees.
Collections 7.5 years after disconnect
I used Stream in an apartment and disconnected services in 2012. I found a new collections account on my credit report, called stream and was told "it is from 3-20-2012, 7.5 years ago, I do see where you called to disconnect and ask for final bill. We didn't update your forwarding address and the bill was mailed to your apartment that was disconnected from services." One single bill was mailed, to an invalid address, and no other communication until today, 8-7-2019.
Expensive
Very expensive and they basically screw you. I was away for a whole month from my home. Turned off all the circuit breakers (except for the kitchen) and disconnected all my outlets and somehow my bill was 131!!!!! PLEASE DO NOT GET STREAM ENERGY THERE ARE OTHER COMPANIES THAT WONT SCREW YOU LIKE THIS COMPANY.
Current customer
Ive had Stream Energy since 2016 and I dont have any complaints with the price or having outages itself. Its mainly the customer service that drives me insane. The wait times are long no matter what time you call, and when you finally do get a rep 9 times out of 10 theyre rude and dont know what theyre talking about. Every time I call I usually get transferred 2-3 times because lack of knowledge unless Im only strictly calling about my bill.
Worst Customer Service Ever!!
Every month when I go to pay my bill there is always an issue. It becomes a 30-40 minute ordeal with lots of frustrations. Either their website isn't working properly, it gets hung up on loading after the confirmation page or I can't log in. After their recent "changes" to the customer support line, I have yet to find a way to speak to an agent. You get stuck in a loop of the automated system. Do not use this company. I am waiting for my contract to end, then I am moving on.
HORRIBLE CUSTOMER SERVICE CHANGES
I have been loyal stream customer since 2012, but recent changes to stream customer service & phone changes caused me to leave. Stream recently moved call center overseas and cannot communicate with service center reps, phone program is even worse. Cannot push zero to reach operator, on hold for full hour & reps still could not assist me or resolve issues. Unacceptable!!!!
OUTRAGIOUS RATES!!
I have been with Stream Energy for two years. When I moved, I renewed by service with them (not realizing my various options). When my first bill cam in and I had sticker shock - I began to question the plan I was sold. Upon further investigation, I was appalled at the rate with Stream Energy. When I called to try to renegotiate I was told there was nothing they could do - I was LOCKED in! I am the most upset because they had a record of my annual usage and sold me on a package that was far more than I ever used or needed. Yes this is my responsibility - but my recommendation is to RUN RUN RUN FROM STREAM ENERGY!!!!! There are a lot cheaper, more affordable options out there.
BUYER BEWARE
DO NOT use Stream Energy. They will not fulfill their agreement. They just want customers to sign up & the customer service is HORRIBLE!!! You'll be on hold for almost an hour each time you contact them but your questions/issues never get answered or resolved. They will promise you the moon to sign you up but in the end they'll not follow through with what they promised. As for their rates...Get prepared, it will cost you more than the others.
Overcharging elderly people
I have been a stream customer for several years. We own a business as well as use stream at our residence. I recommendedstream to my elderly mother. I have been late on making a payment in the past and was never charged a reconnection or a disconnection fee. This is what Stream has charged my elderly mother even though she was in the hospital and that caused her to pay late. She has been a stream customer for 4 years and has never missed a payment before. Let me stress that she was late on a 42.80 statement but got it paid up before the next Month was due. We will be canceling our account with Stream as soon as possible. Stream will lose 2 residential accounts as well as our business Steel & Alloy Specialties. One customer service rep said he could credit 50.00 then when i asked to speak to a supervisor he said that offer would be taken off the table.
Stream Energy #1 in my books
I have been with stream energy for over 10 years stream energy still have good low plans , good prices and good customer service .etc.,,
Elusive live agent
I can't get a live agent or pay my bill. They changed their voice options format. Push a number no longer exists. Push 1 for billing and then everything is voice. I lose my voice twice a month due to my disability. I'm not computer literate and Done trust internet payments. I now need to find another energy provider because of this discrimination against the disabled. That's a good LEGAL reason why to break contract without fees.
Review on stream energy
We have been with Stream Energy for 3 years now we love the price that we get they have great customer service they have been a pleasure to be with and we will continue to be with Stream Energy thank you for all y'all do
STREAM IS THE WORST
I've been with stream for almost 4 years now. At first the prices were great around $100-120. Since 2018 my bill has been getting higher. Sometimes the bill can reach up to almost $400!!!!! I called and asked them why my Bills are so high and they just tell me I must be using something that causes it to go up. That is bullcrap!!! I always turn everything off before I go to bed and there is no damn reason my bill should be up that high. They have disconnected my electricity now without notice. I paid some of it as it's so high and I dont have enough money to pay the whole thing every time payment is due. I called customer service and they said they disconnected it because we havent paid since November of last year. How does that even make any sense? And at the last second she said oh never mind it just came up on the screen. Your power should be on within 24 hours to 2 days!!!!! What? It's hot and I have animals I am not gonna be with them much longer because they are terrible and disgusting. The customer service is a joke. I am not pleased and I dont care if I have to pay a disconnection fee I want out of this! Sick and tired of their crap!!!!!!!!!!
WORST CUSTOMER SERVICE EVER!!!!!
Spent an hour on hold for a resolution they were to give me in 48 hours. They need 3 more days. Really... to listen to my phone call with rep when he put in move out date wrong. They are charging me for another apartments usage due to their error. Not only am I paying for other apartment. I have to pay usage for the apartment they turned off to the apt management at a higher rate due to this error. I have been a loyal customer for 5 years. It is time for my renewal. Time to leave. As for resolving my case they cannot do it in the specified time they gave me. They provided no update to this not ready to be resolved, to keep me from being on hold for no news!
Do not use them!!
If I could give them 0 stars I absolutely would!!! These people are scammers! Do not use them!!!!!!! They made a miskey with my apartment number and when the bill never got paid they rolled it over to my actual bill for my for the balance for an apartment that I did not live in!!! When I called to find out why my bill for an APARTMENT was $367 (I work 40 hours a week and its one person in this apartment) they informed me of this!I was signed up for the power budget plan, which in itself is a scam, on my previous plans with other providers I never used over 700 kWh and with them (on the 1000 kWh plan) I was consistently over with absolutely NO change in my daily habits! Its a scam to get more money from you in the end!! Moving forward, They refused to take off the bill for the other apartment without me having to file fraud when it was clearly a miskey on their part. DO NOT, I REPEAT, DO NOT USE THIS COMPANY! Customer service wasnt at all helpful and had no interest in helping rectify this situation. Guys save yourself some money and frustration and just NO!
Unfair practices
We made the mistake of renting one of our rental properties to a relative. At first she paid her rent faithfully. But, as time passed she quit paying her rent. We had to evict her from the house. We had to get a 'Writ of Possession' and have the Constable move the tenant out.Needless to say we have lost a great deal of money on this.I called to have the electric turned on on the house so we could make repairs. (The house is so bad we have to gut it). Stream energy told me there is a switch hold on the property. I told them I would send them my court papers showing us as landlord evicting her as tenant. Which I did. And I gave them my account number with them, showing I have good payment history. I further told them to pull my credit report which shows I pay my bills. My credit score is 8.3.They said unless I pay the $300.+ bill they will not turn it on. I have spent a week working on this and getting nowhere. So today they told me that in the past I had paid two of her bills so that made me legally responsible for her bills. I did not ever really pay her bill. She did give me cash and asked me to pay her bill over the phone once or twice so it would not be turned off. How does this make me legally responsible for her bill? I really need to get the electric turned on at this rental property. But I feel like it is a slap in the face to expect me to pay her bill after she has cost us thousands of dollars. I also do not see how I could be held legally responsible for another persons bill.
Terrible customer service
I paid my bill then 5 days later (the due date) they took my payment again. They said I signed up for auto pay....which I didnt. Im confused how you take payment in a zero balance. I spoke with 3 people in customer service and they stumble over their words trying to cover up everyones lies. They wanted nothing to do with helping me. I still dont have the money refunded. They didnt process my refund until 6 days after I called and then I was told it will take another 3-5 days to show in my account. They dont care about their customers. I should have never left my last electric company.
Poor customer service
Their customer service is terrible. They do not care about the customers and they would not waive any fees or try to fix the issue even if its the first time happening and specially if its something that went wrong with their billing portal. If something goes wrong when paying your bill, they wont fix it, so think twice before getting their services. That is why will be cancelling my account with them.
Worst company ever!
I turned stream on in my 1300 bedroom house. I decided to do the free nights. First months bill 372.00 Minus free nights. The next month was 582.00 and 3850 kw used. This is not possible seeing As I leave everything off during the day and my daughter and I are at work and school. Oh the 582.00 was minus the free nights and wknds. So I called telling them there has to be something wrong. I dont know why customer service cant help you in any way but here is no point in calling them either. They dont know what is going on. Worst company!
My payment was posted to the wrong account
Never had a problem until now...I understand my bill was past due but I made my payment on 12/8 and it was due to be disconnected 12/11 if no payment was received...On 12/14 my lights were turned off because they claimed they didn't get my payment...I sent proof of bank statement and still it wasn't located...I called 12/20 about 3pm to check the status and the CSR said that there weren't any notes on my account about my non payment situation...So i went to my bank and had all bank statements printed up until May of this year to show proof of previous payments and emailed that to them...Then I called back about 5pm on 12/20 to make sure they received the email the rep told me that at 2pm my payment was found on the wrong account and transfered to my account...Even though I was grateful that my payment was found the rep couldn't explain how it is that I called through the payment system and still my payment went to the wrong account...My lights were turned off while I had a sick son at home but it was their fault of were my payment went and all I get is I'm sorry Ma'am...
Stream saved my business tons of money
I switched to using their electricity, plus we switched all of our employees' phone services and have saved thousands of dollars over the last 2 years.
Do not trust this company!
Very unreliable! They are good for the 1st year but after that, they offer me the $78 flat rate plan based on my average electric usage from the past year. Guess what? I recieved a bill worth more than $200! They never explained to me that the $78 flat rate is only for the first 500kwh, anything over that will be outrageous. This is the first time Ive paid over $200 for the past 18yrs. They did not mail me the contract details but they claim that they emailed it to me. I told them that I did not received it. It turns out that they have a wrong email address in thier system The plan was not clearly explained to me. I even told them to play the telephone recording when they offered me the plan. With lack of explanation. I switched back to my original energy company the next day since lve used them for the past 9 yrs. They offered me a lot of incentives just to switched back including reimbursement of the $250 early termination fee by Stream energy. I regret using this company. Never again!
Prices are ridiculous
I signed up with a plan that are free nights, when I got my first bill it was almost $300 like WTF!!!! Is my 3rd month with them and my bills are $300 and something ridiculous. With my previous company wich now I regret switching to this scam company my bills before was less the 180. On this last month I paid my light bill 300.67 before the due date cause I didn't want to forget to pay for it and get billed for late fees few days after I see my bank account I was charged 2 times that's 600 I called them and they stated I was in auto pay like wtf when did I sign up for autopsy. I cancelled my svc with them and now I have to wait 2-5 business days to get my 300 back. DO NOT SIGN UP FOR STREAM ENERGY!!!!!
Watch out for $10 charges x 2 every month!
I have had Stream for over ten years and always renewed with them because I was satisfied with their rates. I started noticing my bills getting bigger and bigger this year. So I looked at all my bills and there were $10 "late payment penalty" if not paid BEFORE due date and $10 "disconnect letter service fee"!! So add $20 to your monthly bill and you aren't saving a dime. I AM DONE WITH STREAM! BAD NEWS IS THEY HAVE A $250 CONTRACT CANCELLATION EVEN IF YOU ONLY HAVE 4 MONTHS LEFT IN THE CONTRACT OF TWO YEARS. And don't expect them to do anything about it when you call. They just listen and don't offer any explanation except "there's nothing they can do."
Watch out for $10 charges x 2 every month!
I have had Stream for over ten years and always renewed with them because I was satisfied with their rates. I started noticing my bills getting bigger and bigger this year. So I looked at all my bills and there were $10 "late payment penalty" if not paid BEFORE due date and $10 "disconnect letter service fee"!! So add $20 to your monthly bill and you aren't saving a dime. I AM DONE WITH STREAM! BAD NEWS IS THEY HAVE A $250 CONTRACT CANCELLATION EVEN IF YOU ONLY HAVE 4 MONTHS LEFT IN THE CONTRACT OF TWO YEARS. And don't expect them to do anything about it when you call. They just listen and don't offer any explanation except "there's nothing they can do."
Terrible
They disconnected our electricity with out notice and were rude to us when we asked them why. Dont use them!
Be careful! Make sure to pick a plan that fits for you not for them!
I signed up with stream because I trusted my leasing agent(which happens to be friends with the stream sales agent). They both told me that I would stay under 500 kWh in a 1 bedroom apartment. I signed up with 5 days left in the month. They put me in a $55 monthly plan. SO guess what? I paid $55 for my first month for only 100kwh usage. By then i already knew i would not be staying under 500 kWh! and i brought this to her attention. So she calls "stream customer service" and the stream cust service gets me a $15 credit on my first bill. Second month comes around and guess what? Im over 500 kWh by almost 200 kWh. So im paying .11 a kWh and i bring this to her attention again. She basically tells me that its still a better rate than most places anyway, but she would send me a gift card to my favorite place. Its been two months. No gift card. no credit. I've complained to her every single month and every single month I use more and more energy. Ive asked her if there is any way she can move me to a different plan. This plan does not work for me! i'm at 970+ kWh every month. Have yet to pay a $55 bill. I should have done my research. These people are trained to sell you without educating you. They just want you to shut up and pay your bill and continue being ignorant. I wish I would have taken more time to do my research because so many other companies offer better promotions.
Great Company & Service
Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied Stream Customer!Thank you Stream!
Service
Been with stream for a year now never had any problems with my bill or customer servixe
They lost a customer
Due to the miscommunication this past April 2018. Stream did not inform customers about the delay/situation with the system that happened in April 2018. Instead they doubled my May bill, giving my 2 separate May invoice and not saying anything about it. I had to call customer service to find this out. The least stream could do is accommodate the customers that are receiving 2 bills for May 2018 because that situation was not the customers fault!
WORST COMPANY EVER!
WORST COMPANY EVER!!!! DOESN'T EVEN DESERVE A 1!!!!! WE MOVED OVER 2 WEEKS AGO AND CANCELLED SERVICE AHEAD OF TIME. THEY NOT ONLY DIDN'T CANCEL SERVICE AND ARE CHARGING ME THE CUSTOMER SERVICE AND THE SUPERVISOR I SPOKE WITH WERE LIARS!!! SAID I NEVER CALLED BUT VERIFIED MY FORWARDING ADDRESS!! ARE YOU KIDDING ME?????!!!! I AM LIVID!!!! I WOULD SAY STAY FAR FAR AWAY FROM THIS COMPANY! THEIVES AND LIARS!! WE HAD ISSUES THE ENTIRE TIME WE HAD THEM AND THIS IS JUST THE ICING ON THE CAKE!
BEWARE!!!!
Been a customer for several years, was pleased in the beginning. However recently moved to a new location and called to transfer my services and was told my request was completed on the 4th day of the month instead of the 2nd like requested. I had power when I moved into my new home so I assumed the transfer had completed and everything was okay. On the 6th day of the month I come home and I have no power! I contact oncor to see if it is an outage in my neighborhood and I am informed that there's no outage but they received a move out notice for my address that's why services were disconnected and they do not have a move in notice. So I contact stream only to be told that they are having system issues and orders are being delayed. I have been without power for 16 hours and oncor still haven't received a move in request so they can restore my power! Even after speaking to several supervisors at stream being assured that the request was sent as a priority (I have a child with a severe breathing condition) I still have no lights and no timeframe as to when I will have lights!
Final bill issues
Cancelled service a few months ago but never received final bill. Today I noticed I had been sent to collections and reported on my credit report ....but never received a final bill. I was told the bill should have arrived in December. Wouldn't u think they would have tried to contact me again before sending to collections. No email or final notice. And the manager never apologized and says he doesn't feel they did anything wrong. Thank u Justin C.
Lies
I started with stream years ago everything was fine for about 5 years... Id recommend them to everyone. But I moved & about 11 months later received 2 bills due 5 days apart... Im thinking this is most definitely a mistake. The csr told me it was a glitch in they system 11 months ago & that my bill juz generated.... So I tell them theyre out there freaking mind thats not my problem but I paid the bill. Now together its about $248 but I paid it.... next few bills was ok. But then here cums a $284 bill & I paid it cuz of the cold I knew I might have used more electricity than normal. I was also skeptical cuz out of my many years of being with them Ive never had a bill higher than $108-$122 n thats a summer bill. My bill is usually less than $80. I complain to my self for the $284 bill but paid it. So I took extra work working 7days a week 2 jobs morning & night & here comes my latest bill @ $420 there aint no way in thats possible. Im going to cancel my contract & since my credit is good Ill pay them &600+ which is the bill & cancellation Stream gots to go!!!! Ive seen reviews n thought these ppl have to be lying stream is soooo good for me I have signed 3 contracts with them but noooow I see what these ppl mean... stream is ridiculous
Stream Energy is horrible
I had the worst experience with Stream Energy. I just recently moved into a new home and got their services November 14th. My first months bill was $90. I didnt completely move into the home until November 20th so I barely used electricity. I work a lot so Im barely home, the next month my bill was $400. I was shocked. I called them as soon as I could and explained to customer service and tried to explain to them that something had to be wrong with my meter and asked if someone could come check it out. The lady had the worst attitude and just told me to pay the bill. When I kept trying to explain to her that he bill didnt seem right seeing as though I didnt use that much electricity and that we had two black outs in my neighborhood within the time Ive stayed there she just transferred me over to someone else who told me to just pay and that they werent coming to check my meter. Ive recently read a lot of comments & I see that theyve been over charged as well. I believe that we should get together and form some type of petition about how horrible they are to their customers.
HORRIBLE
Customer Service Reps have no idea what they are doing or talking about. My Rep gave me the WRONG information. I paid my past due bill, asked if my service would be disconnected he stated NO you are good. Dont believe them.... I was disconnected away 30 minutes after the conversation. Charged a reconnection fee also, No one had answers of why i should still have to pay that fee. rep also told me my services were on at the time of the call, they were NOT. Took 5 calls back to them, supervisor transfer and still nothing. Their fees are cheap to get the service, however they are extremely difficult with everything else. FIND ANOTHER SERVICE COMPANY.
Love Stream
Been a customer for over ten years and can't commend this company enough. Keep up the great work Stream! Texas based and Texas proud!
Facts
My bill is printed around the 16th. I receive the bill around the 25th. The bill is due the 4th. My bill runs anywhere from $200-$600 so I don't always have the full amount in 10 days. If I do not pay my bill by the 4th I'm charged $40 late fees and disconnects after the 17th. I have even received calls from the electricity provider saying stream has set to disconnect you can you please just pay your bill if you haven't already so we don't have to come out there. Here are the facts that they are a joke of a business.
Didnt even start
I was checking rates and called customer service because I couldn't see their rates on internet. The guy was so rude and told me he had people waiting on hold to sign up and I could just go online to Texas rates and see for myself. That made up my mind not to even think about using this company. Terrible customer service.
Stear clear!!
DO NOT use this company!!! They have figured out a way to get my bill up to an amount that almost nobody could afford and I can't switch companies until it's completely paid off! They trap you and take full advantage of you!!
Cheat!!
I was told the price was 5.2 but never mentioned they add oncor charges so your actual rate is 0.086. Don't be trapped
Worst company ever!
I've had stream for two months!I get the bill two days before it's due when I asked for a log in to pay it online I get at 8:48 pm. Then they cut my power off the next day.Please don't get hooked by this company if you think the one you have is bad this one is 10 times worst!
Don't leave them you will pay
I left Stream Energy after my bill kept going up. Now after the 2nd month they send me to a collection agency about a so called March Bill I didn't pay. After I showed proof it was all paid they said ohhh no that's a fee for leaving before my contract was up.....after I showed proof I didn't all of a sudden ohhhhh its a fee for not letting them know I was leaving a month before I left......Its like they are trying to get more money out of me.....Better Business Bureau will here from me.
Rip Off!!!
Stream Energy had the wrong apartment number on my account. I didn't receive a bill thinking I had automatic bank draft. Once I called and got everything corrected, I called them to dispute the disconnect, reconnect, and late payment fee. Manager John said he couldn't give me a credit even though he could see my bill was going to the wrong address. Had to file a complaint. Let's see how THAT works out.
WORST ENERGY COMPANY EVER!
I have had this company for about a year now, they will disconnect your services before your payment is due. When you call for customer service help, none of the representative speak/understand clear English, they have very poor attitudes, your request to speak with management or supervision you are placed on hold for hour+ hold times. They have my social security number entered incorrectly so I am unable to get any help on my account anytime that I call. I have submitted all documentations numerous times and still have yet to be update in the system. The rates are ridiculous, so when trying to update your contract or cancel they say that can't help because they can't access the account with the wrong info.
Rene
My mother in law, who is 90 years old, was with Stream Energy for a couple of years. Bad! She had her account on ach and on several occasions, the item was returned for no obvious reason. Her account had more than enough funds to cover the monthly bill and we proved it to them by sending copies of her bank statements.They charged her $50. penalty and they now refuse to reimburse her. $50. can you believe. She's 90 years old and they still refuse.. If you're considering Stream Energy, .Beware!!!!
Awesome service
I even get free energy just as the associate said.
They allowed an unathorized person to make changes on the account
We entered into the Secure Choice Plan - 12 Month Plan with Stream Energy. But when the expiration date came and went; we were surprised by another bill being sent to us. Our contract was supposed to end on May 10, 2017. We contacted the Stream Energy customer service to resolve the issue. They were of absolutely no help. They claimed that we had called in March 2017 to renew for another 24 months! We were put on hold multiple times, informed that customer service was too busy to assist us, and the representative called us liars after we said we never called to renew. At this point we were beyond frustrated; we told the representative to check the call/voice records to prove that we had not renewed. He told us he was busy and he didn't have time to do that. YOUR JOB IS CUSTOMER SERVICE; THIS IS LITERALLY WHAT THEY PAY YOU FOR. We told him we would wait on hold while he went to go check on the voice records. After 10 mins of holding, he came back and told us that a "Lori Ann Furr" had called to renew the plan for a further 24 months. So I thought it was a done deal, obviously they mixed up the account number. It's an easy fix, just go back to renew the right account and cancel our service the day it was supposed to expire. WRONG. The representative then said that doesn't resolve anything. We told them it was obviously their mistake; they allowed a person, who is neither the account holder nor an authorized user, to make decisions/changes to the account. How is it right that Stream Energy is telling us that they aren't going to resolve the issue they created? We were then told to call the general service line back at a later time. We told them that we want to be able to contact a specific line in order to get this issue resolved; we didn't want to waste another hour explaining this entire situation again and possibly be told that "Stream Energy is unable to resolve the issue right now, you'll need to call back at another time". How is that customer service?!Besides complete failure at addressing the issue, the representative just kept repeating the same script over and over again. It seems like the only requirement for a Stream Energy customer service representative is a reading comprehension level of a 3rd grader. As of 5/24/17 the issue has not been resolved
Stream is my company i love them
I've been with stream for over 8 years a great company always fair never over charges me and if anything happens finacially they always give me a extension which i try not to need. I didnt even need a deposit. Thank god for this company Ameen
Satisfied
Signed up a year ago, and have only seen my bill drop each month. Easy access to pay online, and when needing to speak with customer service received only the up most professionalism. Maybe, it was my lucky day after reading all the other complaints. IMO, great company for my family.
Worst customer service and cheaters
I am trapped in this electricity. The guy wanted to earn bonus and lied me about cancellation fee from other company. Once i cancelled they never gave me any gift card. This company is damn fraud . Worst customer service. Dont even think about joining it
The worst customer service ever
After being with them for 4 years I missed one bills and they disconnect me and called them for two days to find someone to talk and after all they said 85$ for reconnection fee and 35$ for something else . Not any other companies disconnect you for missing one bill after 4 years without sending any reminder or notice .All the numbers they have is telling you if you want to renew or you want to pay your bill there is no other option.
Incompetent and Impersonal
I've been a customer for close to 5 years. This company is consistently having website issues. One time resulting in a double payment taken out of my account. I was told a refund would take 120 days to process. Horrifying. Then my lights were turned off because their website did not process my payment prior to midnight the day before it was due. The reps are poorly trained. They don't give correct information. No help from the managers or sups when that incorrect information causes your electricity to be turned off. "There's nothing I can do" is all I got. I might as well have been talking to children. Nobody has the power to fix their mistake. You will have to resort to filing a complaint with the PUC and the BBB to get anything resolved. You get what you pay for.
BEWARE
I am so upset about how much i have over paid this company! BEWARE is all I can say. I have cut my bill to less than half with a new company. Every month that passes by I can't believe how much i have saved. Stream energy charged me so much for 5 years. They should be ashamed for what they have done.
Excessive fees that were wrongfully assessed but they insist they can't be removed and apologized!
I am sick of Stream popping in extra fees on my bill then later charging me for them and apologizing because now there is no way to remove them, they refuse to allow me to speak to retention. Eric, a Customer Service Agent Supv. said he was sorry 3X about the charge and stated he can't credit my acct for the $25 NCF fee although there was no NSF payment made. He also said he could not transfer me to retention, wow!
Disconnection procedures
I was disconnected for a $70 non payment on a Friday. No courtesy call or text or 2nd notice warning. Disconnections on a Friday should be prohibited, period. This is a ****** practice, I was a loyal customer since 2011. Never again, thank goodness we have other provider choices.
Excellent company
I've been with stream for 2 years and it has been a very positive experience. I have only had to call once (to change my credit card on record) and I had great customer service...and I've saved over $30 a month on my bill!
Great company!
My friend signed me up about a year ago and I've had no problems! And I've saved almost $30 a month on average!
Worst Customer Service I've Experienced!
First as someone said: They are a typical Energy Co. UNTIL you have a problem: I've been using Stream Energy since 2008 without issues because I've never had a problem. On 11/22/16 I requested to move my service from one address to another. I called back in on the same day to correct the address and was assured by the representative Jose that he would update and "not to worry". Well it turned out I had plenty to worry about! On 12/23 I got a bill for my new apartment and an apartment that I never lived in and that bill was twice the amount of the apartment I actually live in. Once discovered I called into Stream Energy and encountered the Rudest, Non Listening, Most Aggressive , representatives supervisors and managers Diego, Evelyn, Meagan, that no paying customer should encounter. Not only did they tell me that I've lived and have been paying for a unit that I've never lived at for one year, they refused to take an incident report and have it investigated to remove the charges as it was in my opinion "a company error," I have since then contacted the PUC, BBB and Attorney General for TX and will write review after review about how HORRIBLE their behavior, willingness or ability to provide quality customer service to the public has been. What I have learned is NOT to expect much from these type of companies and you won't be disappointed! They are POOR Listeners and Problem Solvers and seek only to throw the blame on the consumer to avoid doing their job. IF I COULD GIVE YOU A ZERO, KNOW I WOULD HAVE
MLM specializing in loading fees
This is a pyramid scheme. We did a favor for my sister-in-law and they started whacking us with all kinds of fees for websites, identity protection, etc. We just discovered what they are doing and tried to get a refund for the bogus services we never had use for. They told us to pound sand. We were supposed to save money on our electric bill. We haven't even done that and we got whacked for $54.90 per month in hidden charges. BEWARE!!!!!!
Customer service
I moved to a new location a year ago and Stream assigned a new account number to me. I pay all my bills online and have been unable after several tries to delete the old account from my list of payees. In Sept. of this year I received two bills from Stream, both of which I inadvertently paid using the old account. When I realized what I had done I called Stream and explained the problem. The customer service rep said it would take a few days but would get it straight. Early October I received a disconnect notice. I called Stream twice after that, asking to speak to a supervisor. I was assured the matter would be resolved. It was. My power was disconnected yesterday. I had to pay them the total amount again to get my power reconnected plus they charged me a fee for online banking. On top of that they are adding a disconnect fee and a reconnect fee, $25.00 each. I was told it could take 102 days to get my refund and get the situation straightened out... they have had a month already to straighten it out. I doubt I will ever see a refund. I have a contract with this company till next year but I certainly will not renew.. even though they say it will take up to 3 months to get my refund... if ever, it took them less than 30 minutes to get the money from my bank account... go figure...
Worst experience I've ever had with an electric company
I didn't want to leave any stars. We have had nothing but the WORST experience with Stream. Their customer service is absolutely terrible!!!! NO ONE seemed to have any idea what they were doing! They input some ID numbers incorrectly and never notified our apartments original electric company that we had switched. SO 500$ later and 2 double bills from 2 electric companies they say they aren't responsible, and they wouldn't even credit my account anything. Last time I checked ESID #s are not the customers responsibility. Just when I thought it could not get any worse I found out we were actually paying the electricity bill for the apartment above us the whole time. After they said (on the 5th phone call) they had got the new numbers right, I STILL RECIEVED ANOTHER BILL FOR THE APARTMENT UPSTAIRS. I said I was not going to pay it, and they said they would just disconnect my service if I didn't!! Unfortunately I am stuck with this ridiculous joke of a company until I move. I WOULDN'T RECOMMEND THEM TO ANYONE. I will most definitely not be using them once I leave my current apartment. Yes, it's cheap, but you're paying for the sh$*!* service you get in return.
Used to be good,, horrible now
I have had stream since 2008 and have been very satisfied but within the last 3-4 years the customer service has become so frustratingly awfully. I feel dirty when I get off the phone with them. like they're going to do what they want and there's nothing u can do about it. I am going to leave this company. I have never had an issue paying my bill. Sometimes their system would be glich-y when they were new, I was patient. Now if their system goofs and they call me and ask me to submit payment again, a non refundable non payment fee is added to the next bill and no one wants to look into it.!!! they are saying I have a better rate than last year so even with the extra fee my bill is still reasonable so I have no reason to complain????!!!!
Stream of Chaos
After paying my final payment with Stream Energy in 2012, I recently ordered my credit report to find an additional charge from Stream. This charge didn't appear on the final invoice that I paid November 2012. I called the company, the customer service directed me to the supervisor, Bryan, he seemed bothered by my call. I explained my request for a final invoice that explained what I actually owed the company. He dryly repeated the computer system is unable to generate this type of document. Long story short, the final invoice I paid was not the balance owed and Stream Energy wants me to take their word for the outstanding balance. The account was paid and closed in 2012, so I thought; they filed on my credit in September 2015 an amount owed that can not be documented. Stream Energy has poor customer relations, unclear account documentation and the lack of customer communication.
Horrible service rep
I have a tenant who mistakenly signed on with them even though I had an existing contract with another company. She called to cancel on morning of the 4th day (instead of 3 days in the contract) to cancel since the service was not yet turned on.She got hit with a 250$ early termination fee! I called to find out options, even offering to go to stream the next year on the same account once my current contract ran out. The result was a repetition of 2 options: pay up or show us the tenant has vacated; for over an hour. I can train robots better!
Terrible Service!
I called to cancel after my father passed away and they told me I cannot cancel it, only he could do it. How can he do it after he passed away? I asked to speak to a supervisor and and they hung up on me. Ruthless people at this company. I would avoid at all costs.
Horrible!
Had nothing but issues with them! Fraudulent charges, poor customer service getting them resolved, had to get outside sources involved. Worst electric company i ever had.
Great service
Great service not issues
Jude avant`
Stream energy has always given us the best rates for electrical consuption.the only fault that i find with them is difficulty in paying bills , communication in general
Billing
I have been with Stream Energy for 6 years, never having any problems with my bills being payed by computer banking. Well, a hell broke loose when I payed a bill for a months service and was as usual billed for the next months service. I never anticipated any issues with the next bill until I noticed that the previous months charges were put onto the new months bill. When I called customer service, I first was confronted with individuals that lack proper communication skills. It was very difficult to understand the representatives but after repeating my story to the person, all I could get was that I did not pay the previous months bill and it was added onto the next months billing cycle. I tried repeatedly to explain, without success that I payed the bill twice but I could not get through to this person because he relied on what was in front of him on their computer. My attempts to settle this issue started on July 24, 2015 and continued on till this day, Sept.29, 2015. I made 6 attempts to settle this problem but each time it was having to explain to each and everyone the entire story of what happened about the bill. Each time it was difficult communicating with their representatives. I finally turned this issue over the our Public Service Commission only to have one of the representative from their corporate office call and pretty much put the entire problem onto me. While attempting to explain the issue, I was accused of being hostile, uncooperative and all of this incident was going to be reported back to the Public Service Commission. I was so angered by the disrespect exhibit towards me that I had to report the incident to the PSC. Along with their representatives lacking proper communication skills, their corporate personal lack customer service skills. I would warn people that in the event there is an issue with anything about your service, be prepared to get frustrated having to repeat yourself to people on the other end of the phone who don't understand you. Being disabled and on a fixed income, the small amount in question is important to me. The monies could go to my medications. I know thats not a concern with these people but after faxing my proof of my payment, one can see why I am so angry and frustrated with these people. With proof in their hands, they are not doing a thing to resolve this issue. I am so disappointed by the way I have been treated. Six years of service but now I see its time to seek other services. Take heed, pay your bills with a check so one has a paper trail. Stream Energy will not accept proof of payment from your computer.
Disappointed
Our services have been cut off twice because they did not process credit card properly. Took hours to restore. Customer service rep. The rudeness is incredible. No other utility company had ever had a problem with payments. Will be switching soon
$250 "SWITCH FEE" - you won't believe this....
I was a long to custom of Stream Energy. Put our house for sale. Left ALL utlities on. Moved in to our new location. On the day we closed on property - I notified Stream Energy and all of the other utilities companies to cancel service at old address and provide all of them with our new address. The new owners called the same day to get new service on the property. Because the new owners call before me - Stream Energy assessed a $250 "SWITCH FEE". They said I had to send in closing documents to verify that old property had sold and they would ONLY except a fax CAN YOU BELIEVE THIS....???? I paid the final bill without sending in the $250 rip off fee. They have now turned this matter over to a collection agency - hard to believe. The other utility companies send final bill - paid - done deal. These bandits best not hold their breath. Next stop - reporting them to Utility Commision in Austin, BBB, City of Dallas and anyone else who will listen. BEWARE OF BANDITS.....
Great Service
Have been a customer for about 4 years and have had no service problems, billing problems or communication problems. Some patience required when calling customer service as with most companies.Popular companies often get overloaded on the phones. Price of plans are competitive the times I renewed my plans. Easy to understand the paper invoices I get. Customer Service has always been polite and had a helpful attitude. That helps both ways.
Great Company
I was with TXU in the past and then switched to Stream. Saved about 40% from my bill. I told others about Stream's low prices and now my energy charge is discounted even farther, sometimes even free!
Pissed customer
I have been with this company for years and I am disconnecting service today. Their customer service has gone down the drain. Whenever I call about my bill being incorrect and the rep don't know how to handle it they hang up the line. I am so sick of this company I will be filling a complaint with the better business bureau and with the public utility commission. Whoever wants to go to this company I suggest you don't because you will never get the answers you need on your bills or get knowledge of it from the complete idiots that work there! The managers are just as worse and think they know more than you about your own account especially when you are trying to explain the problem. again, if they don't know they put you on hold or better yet like I was done.. hang up in your face! This company needs to be shut down!
Highway Robbery!!!!
We disconnected our service at apt # 1 on May 5th,2015 and transferred electric to apt #2... Stream (aka thieves) stated we did not call to disconnect at apt #1 and therefore, billed us for 2 additional months!! Bottom line, Streame refuses to resolve this issue.
GOOD COMPANY
We have been with Stream since 2007 and have it at three different residential properties,,,we are very happy with our bills....Surprised to hear about those who've had a bad experience, they are very good about that as well as the service.
Piss poor customer service
Customer service reps have bad attitudes and are very unprofessional.(Maria)The website is poorly done and there are fee for online cc payments and automated payment, but no fee if you store your bank account information. This is a big deal to me. I am leaving.
8 years with stream energy
Many years ago I said goodbye to TXU and switched to stream energy. I never had any bill issues and have enjoyed reliable service. I always stay in touch with the person who introduced me to stream so problems can be prevented with proper planning for contract renewal.
Very bad, No good, Awful, Company
This company can not separate your resident from your rental properties. They cut off my resident instead of the rental property. The credit the wrong account with payments...Management can't solve anything...
Don't do business with this company.
Convenience Fee Added WITHOUT WARNING
I have been with Stream Energy for roughly two years. Yesterday, (02/03/15), I logged into my online account to make a payment and was directed to re-create my password for better security purposes. This included adding an uppercase, lowercase, number, and special character such as !, @, #, etc. This highly annoyed me, as I do not appreciate being told how to create MY password. Upon entering my account, I went to pay my bill as I always do and realized that with their whole website change- they, without notifying me, added a convenience fee of $2.95 whether I pay by bank, or debit/credit card. I have been paying my bill online with no convenience fee and all of a sudden, without warning, they implement it. Absolutely unacceptable and for this reason I will be finding another provider. I called their customer service and was told the only way to dodge the fee is by enrolling in their automatic bank draft option. Well that's great, except for the fact that it takes 1-2 billing cycles to actually take effect. Maybe they should have considered their customers by sending a respectful email- allowing enough time to enroll in the bank draft to avoid the future convenience fees.
HUSTLERS
I have been with stream energy for about 8 years and I have had some fluctuation in my bills but over the last two years they have gone nuts. I live in a 3200 sq ft house and my bills average about $400 a month but in the last two years oddly my bill has almost tripled to $1,100.00 in December and January. After the same thing happened last year when the bill went up to $688.00 in November this my family took action. We lowered our thermostats to 65 and turned them off during the day. I work at home so I would close myself and the dog off in my office and use a small space heater so not to heat the rest of the house. When I looked at my bill in January it was $1,168.00 and when I spoke with stream their response was " the smart meter are 100% accurate". When I challenged them they hung up the phone twice. This is a hustle and the worst energy company I have ever had to deal with. I have over 600 Facebook friends and I am starting a boycott against stream and the smart meters.
Confusing and unfair
I am 70 years old; on a fixed income and was confused when I signed up for Stream Energy electric service. I was informed (signed up by phone) that I would be paying 10.4 cents per KWH. My former billing with another company was 12 cents per KWH and my bills were less than they are now. In the phone conversation I believe I was told that if I used more than 1000 KWH's in a month, that I would be billed an additional $9.95 because I exceeded 1000 KWHs. I assured the representative on the phone that I would never have that problem because I live in an RV trailer and never use that much electricity. When I recieved my bill; I saw the additional $9.95 added to my bill with less than 1000 kwh's used; and the bill was also confusing because I the bill did not reflect a charge of 10.4 cents per Kwh anywhere on the bill. I called the number on the bill and was told that I agreed to a 24 month service contract and I would have to abide by the agreement. This is wrong and takes advantage of older people on fixed incomes. It is sad that a company has to treat poor people on fixed incomes this way to make a living. If I could get off this agreement I would; but, I don't have the energy or expertise to fight.
Best electricity company ever
I have been with Stream Energy since September 2010 and never once have I had a problem with them. My bill has been the lowest ever, if I need an extension to pay my bill I get it without any problems, etc. Every time another company tries to make me leave, I tell them no. And once I was with them for I want to say 2 years, one day I get my bill and I have this big ol credit. they applied my deposit to my bill. So I didn't have a bill for some months. So I just wanted to say BEST ELECTRICITY COMPANY EVER....
Would recommend
Been with Stream for nine years and have not had a single issue. I have called Customer Service a couple of times with questions, and the only real trouble I've had with CS is a brief wait time to reach a live person. (This is no different from my previous provider.) I receive notices with my bill at least two months before my contract expires, plenty of time to choose a new plan.
Much lower rates with Stream
My monthly electricity bills are consistently about 1/3 lower with Stream over my previous supplier. That's a huge amount of money that now stays in my pocket.
Cost/ service
I am supposed to be charged at lowr rate on a contract,however they do not have any record of it, I am being charged on a mothly basis. I tried to call on the phone liked never to find thier number. I was cut off twice. When I finally got to talk to a live person( frist recording is bad) I could not understand her. It was a very baad conection or what ever.I could not expain what the the problem was.I was not even listed as a customer. BUt they did send a bill!!.I am really dispointed with Stream Energy..I called last year about this probl;em and I asured that I would be on a rate .05+ less rate than I am paying now. When I frist started with Stream I did reccomend it.I thought it was great. But now, it a different story.when I finally got to talk to a love person(that recording was bad)
Excellent Serice
I have been with Stream Electric for many years. My AC bills were high also til I replaced my AC unit, installed new windows and had more insulation installed in my attic, which was only 5 inches and that was all that was required at the time my house was built. I had never had all this inspected. When did, I learned that I needed 10 more inches of insulation. Having done all of this, my electric bill immediately dropped over $100.00 per month.per month. I corrected all of my complaints myself as they were my problems, not Stream Electric. If you have not done this, I highly recommend this. I have never had a billing problem that wasn't corrected immediately and that problem was mine also. Everyone has always been very nice and helpful. I am sorry to read about all the complaints that some of you have had. That's why I am with Stream Electric now. I had very poor service from a former company.
Hidden Fee
They charge you $2.95 if you pay online with a credit card or debit card. The same is true if you pay by phone. They want your direct banking account numbers. I only found out about this after signing up...which of course has a $250 cancellation fee. Stay away! They are very shady!
TERRIBLE!
First of all the payments were always very high, I felt like they were charging me more then they should have been. Secondly when we would move they would continue to charge us for the old place we lived in and I had to contact them several time and tell them I did not live there anymore and I wouldn't pay for someone else's electric bill. And lastly, when we decided to switch over to a different electric company, I talked to two different representatives, two seperate times and they both told me I would be getting my down deposit of 150$ back. So when the time came and went for me to be getting it back in the mail I emailed them and asked them why I hadn't gotten it and they told me I wouldn't be getting it back because it had been applied to a bill several months ago. Which was a lie. We were never late on a payment or anything so for them to make up that they had basically given us free energy one month is a complete load of crap. Never use Stream Energy because they will just screw you over the entire time and no matter how good of a customer you are, you won't be getting your deposit back.
Best rate in Abilene TX
Best rate you can find in Abilene TX , as long as you pay your bill on time each month
Terrible Communication!!!!
We have been dealing with Stream Energy and their lack of cohesion in communication. Every date we receive from them is different. From the My Stream Energy Account, to the recorded voice, to an actual employee... the dates the bills are due are always different! Although we ALWAYS pay our bills, our service has been shut off twice & threatened to be shut off a third time due to their lack of clarity and communication! As a resufox 5 newslt, Stream Energy had to issue Emergency Shut-On's!!! They kept saying our service was shut off due to non payment, when in fact, we overpaid!!! We were told to fax in a copy of our bank statement showing proof of payment. We did that, spoke with an employee and was told they received the fax and that it would take 3 days to post...well, that was over 3 weeks ago! I'm fed up & we're switching gas services! Oh.... Let me say... Despite the problems, most of the customer service agents have been very nice.
Blames everything on other company
My average electric bill was around $200 then we got socked with a $600 bill. The only answer my wife could get to resolve this matter was pay up. well she worked it out to pay $400 of it now and the rest later. She paid $400 but when I found out about it I had to call Stream and find out why it was so high. I asked them to come check the meter. (Another elec co does that) they don't. I asked them to re-read the meter (they don't. Another co does that) I asked them to explain the bill because the useage graph clearly shows a problem. They could not explain even part of the bill. I asked to speak to a supervisor and he could not explain it. The supervisor said would get back to us (he agreed that something is wrong) they never got back to us. Then we got a bill for $1200. (they did not receive our $400 payment yet. I called them again and they said they will have the other Elec. co come out and check our meter for $75 as soon as we pay the $1200. We called the other electric company and we switched over to them. The meter was bad. Now I still get calls harassing me from stream energy 2 years later. I have told them to stop calling me but they still call. So I document each call and conversation for future use.
VERY AFFORDABLE!!
My home is almost 5000 sq ft & we are not very conservative people, 2 adults & 3 teenagers.I work outside all day with ZERO A/C so when I come home, I crank down the A/C.I have never received a bill for more then $380.00.I've been with Stream since I purchased my home in 2008.No problems to this date. just know that they don't play as far as wanting the payment on time.If your 1 day late, you will immediately receive a discount notice giving only 3- weeks to PAY BILL..All is fair is the business world- I can respect this..
Thieves!
Stream Energy are thieves! Stay away from them. I've spent hundreds ($400-$500) of dollars more last winter than I would have with PECO. I thought I signed up for a 12 months fixed rate but they put me on a month to month after 6 months and of course there was "nothing they could do". For just the idea of maybe saving a couple of dollars it's definitely not worth switching. I'm better of with PECO! Much better customer service.
Please do your part
I've used Stream since 2007 and have never once had a problem with them. This is because I pay my bill on time each month. All you gripers out there should do your part in the "customer experience" equation, and pay when you should. Why do you think you can NOT pay your bill and still avoid the consequences of NOT paying your bill. Grow Up.Also, they do not really have anyone in the field, so they are at the mercy of AEP or some other service provider like that who doesn't care about you, if you did NOT pay your bill.
IF YOU WANT TO DOUBLE YOUR BILL GO WITH STREAM ENERGY
NOT LIKELY AT ALL!!!We originally signed up over a year ago with a month to month contract. Stream claims to have sent out letters stating they now require a 2 year contract. Neither my husband or I remember seeing anything. Because we didn't "sign up" our bill more then DOUBLED (got a bill for over $700 for one month!) because they used what is called a "variable rate" - what the heck is that??? I called and requested a refund and was told there was nothing that could be done! Soooo ticked off!!!
Dont switch to stream energy . its not worth it
I was convinced by a friend to switch , " it will help me out and you will save Money !"So I switched .... First bill came at $ 35 . i paid it 5 days early and it took them untill after the due date to prcess it ! then they had the you know whats to charge me 2.95 to pay it over the phone. i made a 1 year contract mistake . I hope you dont make the same ! P.S. In 25 years Ive never been late with TXU now the first payment is late with these idiots ...and they would'nt even note the account for me , please dont switch to them
Great Rates Great Company
Stream has excellent rates and allows you to lock the rates in. Energy rates like every other commodity fluctuate in price. If you are not on a contract you will be subject to prices that fluctuate based on market conditions. If you are paying your bill on time there should not be a need to call customer service. Most issues can be handled online which helps reduce cost got the company and the customer. If you have a low rate locked in and your bill is high it's because of usage or usage that was reported. That has nothing to do with the Eletricity company no matter who you have. Educate yourself on how your bill is comprised and what entities are responsible for each area of your billing.
Collections for an account I never had...
I got my credit report today and saw a collection line for $840 for Stream Energy. I have NEVER evern heard of Stream Energy, let alone had an account with them. Call to customer service end up with replies like "well, we have your information, so obviously you had an account with us", or my personal favorite, "You are obviously mistaken. You did have an account with us in <whatever year they named>". I have had GEXA for the last 7 years, Reliant for 2 years before that, TXU for 2 years even before that, and a local cities power company for 4 years prior to that. Stream Energy started in 2005, so how I could have had an account with them is beyond me. .
Rip Off
First of all I have had stream for the 9 past months. On my bills it says my contract ends on April 1 So I switched to new company on March 31 and now there charging me a 150 termination charge because they say my contract doesn't expire until April 31
The absolute WORSE customer service and billing management EVER!
I have several issues and had to escalate my complaints to be reimbursed for reconnect fees.
On 2/25/13, I called Stream to have my service transferred from my house to an apartment I was moving to. The date was scheduled for that next Monday, 3/4/13. On 2/26/13, I found out the complex could not accept my pet, so on the morning of 2/27/13, I called Stream to have the transfer cancelled. In the discussion the agent asked me if the service was to continue at my house (current address) and I stated yes. On 3/4/13, the service was disconnected. When I called Stream about their error, the supervisor tells me that he sees where I called to cancel the connection at the apartment, but nothing that showed the service was to continue at the house. So, he had the service scheduled to be turned on and informed me that there was a $3.02 service fee. Of course, I explained I should not have to pay that because it was their error and he waived it.
During the week of 3/18/13, I called Stream to have my service transferred from my home to another apartment I was moving to on 4/1/13. After gathering all of the information, the agent never asked me when the transfer was to occur...I had to tell him I needed the service turned off at my home on 4/1 and turned on at the apartment on 4/1. On 3/25, the service was disconnected at my home. I had to wait over an hour for customer service to open and when I FINALLY reached someone to inform them of their error, imagine my surprise to hear it was disconnected due to non-payment. I had paid my bills, so I was confused. The agent went to review the account and told me there was a $64.00 + amount that had not been paid. I explained that I'd never received a bill in that amount. As I looked at an invoice online, I see the address it had been sent to was the apartment I never moved to. So, I asked to speak to a supervisor.
Not only did the supervisor basically suggest I was lying by stating that the online bills show past due bills (and clearly it did not when I'd paid my bill...not where you simply pay what's invoiced). When I paid it online, it showed I had a $0.00 balance after payment, so there was nothing that indicated I owed anything. He stated I would be responsible for the fees because of non-payment and it was because I didn't change the mailing address.
When I canceled the transfer, it was because I wasn't moving. The agent never explained I needed to state I was changing the mailing address and I never thought to ask because it seemed obvious to me. We had discussed the service would remain connected at my home because I was not moving. Because I felt this supervisor was not getting it, I asked to speak with someone else and he refused to transfer me, but told me I could call back and hope to get someone else. Did I state he REFUSED?????
ABSOLUTELY APPALLING CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(and this is not the first issue I had with them, but was certainly the last...)
Ok while under contract then POW!
Was billed through my regular electric company so no changes there. Under contract for 2 yrs., when that was over my bills for the next 3 months, until I switched back were outrageous. I paid almost $400 month, was told that my bills would have been more than $100 less with previous company. When I called to switch back & complained, I was told that it was because my contract was up, and they could offer me another contract. No thank-you!
Awesome!
Switched to Stream in 2005. Previously with 2 different companies. Have had excellent service, rates and experience. When I compare my bills with friends and neighbors who are not with Stream, mine are the best. Thank you Stream for continuing to provide great rates and customer service!! Regarding other's negative remarks.... I haven't seen or heard of a perfect company out there. That said, I do believe and have seen Stream care and go above and beyond in customer service.
No problems in two years of service
I have had Stream for two years. Contract is up in April. They have contacted me via e-mail, phone and snail mail notifying me contract was due to end. The rate I have now is lower than what the renewal rate is and I can't find another company that is lower. I have auto payment through my credit card. I'll sign up with Stream again. Setting up initial service is quite cumbersome, but renewing is easy.
SCAM - debt collectors for a bill that is 8 yrs old?
Stream Energy has been sold and since then, the new administration is collecting on debt that does not exist. I always pay my bills and after having Stream for a short period in 2005, I went back to the company that Stream was reselling. I just received a letter that I owe them $30 for service in 2005? What???? I have never received any unpaid bill or collection from Stream, but now that they have been sold somehow I owe them money after 8 years!!! Unbelievable....being that this debt - if it really existed - would be past the statute of limitations. How is it possible for this company to create a debt from 8 yrs ago when all my bills were paid. I would not have been able to connect back my utilities with the original company if I owed Stream, but how do you explain that to a debt collector? Much less prove that you paid your bills after 8 yrs. Must be a great accounting system they are using that creates new debt after 8 years. ***I would not give them a 1 for a rating, but I have to fill in at least 1 to submit.
SCAM - debt collectors for a bill that is 8 yrs old?
Stream Energy has been sold and since then, the new administration is collecting on debt that does not exist. I always pay my bills and after having Stream for a short period in 2005, I went back to the company that Stream was reselling. I just received a letter that I owe them $30 for service in 2005? What???? I have never received any unpaid bill or collection from Stream, but now that they have been sold somehow I owe them money after 8 years!!! Unbelievable....being that this debt - if it really existed - would be past the statute of limitations. How is it possible for this company to create a debt from 8 yrs ago when all my bills were paid. I would not have been able to connect back my utilities with the original company if I owed Stream, but how do you explain that to a debt collector? Much less prove that you paid your bills after 8 yrs. Must be a great accounting system they are using that creates new debt after 8 years.
Happy customer
I am satisfied customer. Never had a problem with stream energy. Choose my own contract. Always recieve a notice bill due/ or renew contract on my email.com. Thank you.
Great
I switched when they first started. Our first bill was cut in half. Last year during the heat wave our highest bill was $150. Very pleased with Stream. You just have to make sure you lock in your rates when the time comes.
Best Yet bar all others for consideration!!!!
M
y 19 month experience has been profoundly flawless
Stream Energy Did Me Right! High Bills? Check your a/c unit or appliances for defects...
My bills dropped $35 a month in the mild weather months, even though I lived in a small duplex when with Stream and it was only me living there. Had I been able to live there through the whole summer (and my new family moved in with me instead of vice-versa) my savings would have been huge! That's extra money I never would have had, so it was well worth the switch! Paying my bill was easy. I was always on time, and there was never a mix up with the bank or online payments. I held up my end of the agreement and Stream held up on theirs. When I had to move and it was determined that my new place is on a co-op, Stream let me out of my contract with no penalty and no additional fees. I did not even have to ask for it. I could not have been happier with a utility company, as everything was smooth from start to finish. To those who say their bills jumped up really high, after being low to start check into this. If there has not been a rate change, check into your a/c unit, furnace and other appliances. Defects in a unit can cause very high usage of electricity. This transpired with me years ago, when I was with a local utility that I had no issues with, but I was shocked to see the bill. Sure enough it was my a/c unit pulling unusually high kw's for several weeks. A capacitor or something was going bad. The unit ran fine and cooled fine, but there was a hidden issue jacking up my electric bill. This is a very common problem I have learned, but people often want someone to blame. The easiest one to blame is the electric company. My bill was out of this world and I did not have the money on hand that month to pay it. However, it was not my utility companies fault. It wasn't mine either, but these things are just part of life. I had to pay it, so I did. I think the main problem with so many utility complaints (and all the companies have them) is people do not read their contracts and/or some people expect special favors and exclusions from the rules after they have a mishap like "forgetting" to pay their bill, or their defaulted appliances raising their bill, or not knowing what their obligations are as a customer, and then they want to blame their energy company. Be proactive people. Know what your contract says, no matter who you choose. If you go with Stream, make certain you can call the person who enrolled you in the service should you have any issues down the road.The bottom line is there are many people these days with an entitlement mentality, and too many people feel like the world should revolve around them and make their life easier. All those I know who used Stream honored their contract with Stream, and Stream honored it too. But, don't get me started on phone companies; in that arena, I have noticed that most companies fall short in many areas and I have not been so happy with my phone providers no matter who I use. "Can you hear me now?" Lol!Switch to Stream and enjoy the freedom, but use someone you trust who knows how utilities work and be educated; read your contract, so you know what your responsibilities are and honor your agreement.
Good Experience for sure
There were no issues switching to Stream and there have been no issues since then.
UGHHH, Ripoffs!!
I know you should pay attention to your contract but it's just wrong if it expires for a month they automatically over double your rates, just wrong! They did that to me and I switched to bounce energy and got major savings and they have amazing ways to get rewards and bill credits. Switch to bounce energy and use this code: 1527669 and get a bill credit. It's awesome!
Better price for electricity
I love this power company! I was forced to use a Co-op when I lived in the rural area, and when I move to the city I discovered how cheap electricity can be...comparatively speaking. I have a personal representative who lets me know when my contract is going to expire so I can re-up at the best going rate. Stream and my Ignite rep are the best way I have found to get my retail electricity service.
You get ripped if you quit
DO NOT USE STREAM ENERGY.I changed providers because Stream was billing over 14 cents per KWH. We had sent in our previous bill but it had not shown up at Stream yet. We quit in between billing cycles but Stream immediately mailed out the final bill, which looked like it included the previous bill which had not arrived. We go another bill in the mail which was evidently not including the previous bill and was way over what we would normally pay. Our normal payment from them was about $200 a month. The final billing was about $350 for just 15 days of service. These people suck when it comes to keeping up with billing. They said it would go to a collection agency if we didn't pay this remainder even though we did make a payment during that last cycle. This company sucks.
Happy consumer
I am told Stream is #4 of some 70 energy companies in Texas. I am a happy customer, thanks.
Horrible Customer Service
I initially had issues with Stream Energy when I first signed up because I wasn't receiving paper or electronic copies of my bill. It took a while to fit it because their Customer Service was hard to reach. Then, when my six month rate expired while I was deployed, I called several times to try to get the rate reduced as long as I maintained Service with Stream. I called three times and each time I was told I would have to wait 3-5 days to get it resolved. It was never resolved so I switched companies.
Dont do it! They robbed me good!
They will go up on your rates way above the standard rate if you let your contract expire. They said they called and emailed ...but I never got go anything.
They went up 40% and WHAM. They robbed me good.
Excellent service, excellent prices!
I switched because a friend explained that Stream doesn't advertise, and passes the savings along in their rates. I checked the rates, did some research, and was disgusted to learn I'd been paying way more with Reliant than I would be with Stream.Switched to Stream, set up my online billing, and started getting lower electric bills right off the bat. I have not needed customer service, so can't rate that accurately. I do recommend Stream.
THIEVES AND ROBBERS!!!!!!!
They charge you a fee to pay your bill online or over the phone. Poor customer service! Turned our electricity off even though bill had been paid, and then had to wait TWO FULL DAYS for it to be turned on again!!!!
Love Stream
I have been a customer since March, 2005, their 1st year in business. Absolutely love them. Have never had a problem and have saved thousands of bucks versus TXU.
Rip Offs (Thiefs)
They start you nice and easy then they let you have it.
Stay away from them or else you will regret it later.
WORST COMPANY EVER!!
Only reason I signed up for this crap service company was because of a family member begging me to for a multi level marketing deal which I hate as well. What happens is they don't notify you your contract will expire then they charge you a very very high rate. I called them on 7/19/13 and I renewed my contract and figured well my bad for that month. Well guess what they sent another really really high bill the next month. I called 8/16/13 and they stated my contracted rate won't start until next month. I asked them to please backdate the contract 2 days and they refused. I told them then I don't want to continue with them and they said if I now leave I will owe a $150.00 termination fee. Guess what they have done this another time and so this time I switched. It's worth paying the termination fee to get away from this company which does NOT care about their customers. I so hope they go out of business as I wouldn't wish this experience on my worst enemy. Not even Stream Energy...
I have had better.
This company is a model of inefficiency. The hold times are ridiculous. When you finally do get yo speak to a human, they are slow and hard to understand unless spanish is your first language. They always stick you with a fee if you want to pay your bill any other way but snail mail. These people are not worth dealing with. You can do better!
Great Company
Ever since I switched my provider to Stream Energy, I have saved myself about $100.00 a month on my electric bill. I haven't had any issues. My local utility company handles all of my issues. No Issues with them.
Scam Cancellation fees
We called Stream Energy and told them we were discontinuing service because we sold our house and we were leaving the country. We paid our final bill and never heard from Stream Energy. However, a year later a collection agency contacted us via email with a charge of $250 for early cancellation. My husband paid the bill and now I am getting the run-around from incompetent Stream Energy customer reps (well, maybe they are competent in giving me the run-around!). For months they tell me that they are sending a check for $250, today they say that I have to get the money from the collection agency. This is a really bad company. Be very careful if you terminate service. Create a huge paper trail because if you do not, they will screw you big time.
Fraud...plain and simple
After using stream for over 7 years, I started doing some checking up on rates. Long story short what I found out was that I was being charged disconnect and reconnect charges even though I paid on the required day. I either pay over the phone or over the internet and at no time was I told of a specific time to pay by. When I questioned why I was being charged I was told that I had to pay before 3 pm. No where on the bill or in conversation did they ever say this. I then discovered that this has happened 5 times in the last year. When I asked for a refund based on proof of when I paid, it was denied. I have reported them to the PUC and am switching. Check your bills and check up on them because they will cheat you!
Dont do it
My normal bill for a 1200 square foot home is $200 or more with these guys. I heat my house with a wood stove so i dont use the furnice. All of my bulbs are relpaced with the new energy efficient bulbs. Than a bill comes in for $400 dollars. I simply dont use much energy to have bills this high!!! Im switching to Bounce. Enough is enough!!! All those Egnite people care about is there residual income or get rich quick sceam.
Great rates
Better rates and service than RGE and they are nice to talk to. Vey pleased
Horrible Customer Service
Cheap service but horrible customer service. They don't have any direct lines so you speak to someone different every time. They do not send confirmation emails to ensure your problem is getting fixed which makes you have to call and follow up with several different people. They explain that they will notate your account so other representatives will understand your issue and they do not. I had my electricity out for two days because they processed my transfer of services way too early. For about a week I was told the situation would be handled, I had to call them four times. Changing to a different provider.
Lies and Worse Communication Skills
I have been with Stream for many years and just recently I have been having problems with them. I got a bill with a $50 service call that I NEVER MADE and when I called them about it they told me to take it up with Centerpoint cause it was their charge. I called Centerpoint and they told me they would investigate the charge and to have Stream call them. I called Stream and they won't call Centerpoint, Centerpoint has to call them. This was an ongoing fight for over a MONTH! I told Stream I was NOT paying that fee and they threatened to shut off my power. Centerpoint finished their investigation and I did not owe the $50, but Stream was still telling me I owed it. I contacted Centerpoint in a nervous breakdown and told them what was going on, my husband was on the phone with Stream and the lady at Centerpoint ask me to put Stream on speaker so they could talk. Stream was even uncooperative with Centerpoint! The place THEY do business with. Centerpoint told them that it was THEIR responsibility to their customers to contact them with these matters and Stream said "no it isn't." So, they were going to shut my power off before even contacting Centerpoint to see if I owed the money. And I didn't! I have a contract still with them, but after this experience, I am leaving! I am sure this matter isn't over and now I am going to have to deal with them charging me a late fee on money I didn't even owe. Centerpoint even told me to turn them into TCU, and they are also investigating this matter with Stream. If you are looking for a company that has good communication skills, look elsewhere. I have a feeling this place won't be in business long. Especially with all the evidence I have against them on how they treated me. Oh, and the lie I forgot to mention. They tried to say the $50 I owed was part of the electric bill. I was smart to keep the bill, because that was the proof! Centerpoint was on the phone and was witness to the lie. After I told Stream I was looking at the old bill that said $50 service call and that was what I deducted from my bill they knew they were busted. Alot of crappy stuff I have been through these last couple of months. And like I said, I am sure it isn't over.
Awful company
Do I need to relate my terrible experiences? There are not worth more than this 1minute... Anyone who likes stream has been fortunate enough to win the lottery and not had any issues because, if you ever do have a problem, Stream is not there for you. Unprofessional company that only serves to make money and could care less about any customer while doing it. Shameful practices abound.
Beware of shameful billing practices from this company.
BEWARE and AVOID this company and their 3rd party contractors! I was a Stream Energy Texas customer for 7 years (2005 - 2012) with a perfect payment record. At the end of November 2012, I moved out of their service area and called Stream to notify them of my move and gave them my new address and asked them to cancel my service immediately. Their response was, because of the upcoming weekend, they couldnt cancel until December 3rd, 2012. I agreed and confirmed with them again before ending the phone call, my new address for final billing and my phone numbers. This cancellation request was on or about November 29, 2012 (I confirmed the electric power was turned off on Dec. 3rd as requested).
Note that my official US Post Office forwarding address was documented on Nov. 26th.
This is where the disturbing part begins. I never received a final bill from Stream, and the next notice I received from Stream at my new address was a Final Attempt Before Collection Agency notice on yellow paper dated December 27, 2012, with a payment due date of Jan 3rd stating that to avoid having my account placed with a debt collection agency, payment must be received on or before Jan. 3. My account with Stream was not, and has never been, delinquent. I received no billing statement showing the service period or the kilowatt hours used for this period. Because of the short notice and ensuing holidays, I sent Stream an online payment on December 28 for the full amount due (PLUS an added Stream EZ-pay Convenience Fee of $2.95! (I had no contract with them so there was no cancellation fee).
I then logged into my Stream account on Dec. 28th, and informed Customer Service of my issue with them and how I felt about Streams unfair practices. In their email response on January 02 Stream comments that my account being closed does not mean that the account can be left with an unpaid balance. How ridiculous! Look at the timeline! The only delinquent party here is Stream Energy for not sending me a final bill in a timely manner. My intentions are to publicize Stream Energys unfair and sloppy billing practices, especially if you are closing out with them. BEWARE! This has been filed with the Better Business Bureau and were currently waiting for a response from Stream (hopefully from someone who speaks, reads and writes English!).
Refund check
I was supposed to receive my refund check for 250.75$ and never have receive. Was sent out on October 3rd and takes 4-6 weeks to get here and now January have still never received. These people suck
Stream does not take responsibility for their actions
I payed my bill online. Stream charged my card twice. I called back for a refund and at first they tried to make me take a credit on my account. After arguing with the rep they filed for a refund. I was told it would take 3 days for the refund. After the 5th day waiting I called back and was told to call back the following day. I did, they then told me 5-7 days and I was told it was my fault because I payed online. They are rude and unprofessional. I can not wait until my contract is up. These people are idiots... I am STILL waiting for my refund.
DO NOT USE THEM EVER!!!!
STREAM SCREWS the CONSUMER! With BOGUS billings that prey on the fact that people don't keep detailed records after a few years. Then they claim PAID COLLECTIONS never GOT PAID. I got you this time mofo's! No money orders this time - I have bank statements!!!!!!
Good service
I have read some of the reviews and I have not had any problems with Stream Energy. I have found that when calling companies with questions, to ask for the correct department. For billing ask for billing, or ask for a supervisor. No electric company will speak with you about your bill unless you are the one being billed, for example if you are a roommate and you actually pay the bill, it doesn't matter...have the person whose name is on the bill to call. I have been with Stream for 2 years and not one problem. How many times do we say job well done......
Poor customer service and problem solving skills (foreign)
My experience with stream had been terrible to say the least!! their customer service is a shame the excell at being ignorant and failing to solve the customers problem. the always fail to bill me and when they do it's a disconnection notice. just don't sign up save yourself a headache!!!!!!!! I rate this company a -100.
Outrageous billing, customer service!
A major energy provider that says it contracts out for customers to pay bills online????? That is BS. Customers are charged 2.95 to pay bills online. Stream says that's the fee from another company. If Stream can't handled online payments, then it can't handle energy delivery. I really regret signing with this company for multiple reasons. Customer service is impossible and horrible! I'm in my first 5 months of dealing with Stream and will not sign up again. Stay away from this provider or you'll regret it.
N O Service!
Should have read reviews before we changed. Would never have. Had no idea of all the hidden fees (checking draft). One would think if they were dipping into your account, they would not have the audacity to charge you for that privilege. They get their money quick. Apparently only dissatisfied customers read the reviews, after it is too late. The only reason any others even go here is to 'boost' for their own commission. What I just read is appalling. That they are as 'big' as they are is incredible. These 'fly-by-nighters' do promote customer anxiety and exhibit complete ineptness in their facade called 'customer service'. Then, they have the audacity to censor your opinion - atrocious.
Nice of them to take my money and not provide service!!!
I pay all my bills at the same time. I had thought I paid the electric bill. I didn't get a second notice or anything but I got my power turned off. I have a smart meter so it's done quickly. I electronically sent payment. I was on the phone with them to keep asking when they could give the okay to the energy provider to turn service back on. Kept saying it would take a couple hours. Next day, I still did not have power. I got a proof of payment from my bank to see when they received the funds. They received my money the same day it was disconnected. I called customer service and then they said it would take 5 to 7 days to proccess the payment. I couldn't understand since it was in their hands electronically. Since they had my payment, why could they not turn my power on in this modern age of information technology?Well they said they understood 5 to 7 days is a long time to go without power and said next time pay by phone instead of electronically. I said there will not be a next time and I jumped ship. I called TXU and got power less than two hours. Month later and just now they are hitting me up with an early cancellation charge of 250. I talked to a manager and he said I broke the contract for not paying for consumed service. I told him I was paid up in full and had proof and they broke the contract by not providing service. I'm going to see if I can fight them on the charge once I get the contract reviewed by the lawer.
Indifferent employees, slow response, random disconnects, bad billing.
This the worst customer experience of any service, bar none, I have ever experienced. From navigating their website, to speaking with people directly. The indifference oozes from these people. Their employees have all the passion for helping people of an IRS employee.For months I attempted to get my bill's due date moved two days later, so I can pay it on the day I get paid. It was a simple "help me give you money,' kind of thing. Not rocket science.This a pretty common, simple request any utility provider will accommodate. But not for these people, this is like asking for China, or to move a continent. It took five months to accomplish this, meanwhile I'm getting late charges every month that I have to contend every month. Each time the excuse is "it's an automated system... it does that when you don't pay the whole bill every month." Yeah people, get my bill right and I'll pay the full amount.One time I asked them to reverse an automatic debit because it was grossly off and I couldn't afford to pay them twice that month. They said they couldn't do that, and to call my bank. OK fine, so I did it through my bank. A month later I called them up to inquire about what was the 2nd or 3rd "accidental" disconnects (which they charged me for, mind you) and they asked me if I'd like to pay my $330 electric bill for my 1100 sq ft apartment. Apparently, when rejecting a payment through your bank, their system blacklists your payment method. Now each payment gets rejected every month. It's either this, or pay their $2.95 payment over the phone fee every month, on top of their ridiculous charges. I'm not destitute, but it's the principle.So I cancelled the service August 30th, and knew I still had a last invoice. So I found out it was two; one for my regular bill, the other for a reconnection I got charged for they were supposed to wave. So once I learned that my last payment was rejected (Sept 18th) I send them a check. I look online to see if it was received, and it was credited to my account.So I call to make payment arrangements, and the kid on the phone tells me they received my last payment on Oct 1st, and sent me to collections on October 15th, and kept pushing me to call the debt collector. I asked his supervisor what would happen if I walked across the hallway (their in my business complex) and made a payment, and he said it would still be in collections with a zero balance with the other company until I pay it through them.So after 14 years of paying my bills on time, I now have a mark on my otherwise perfect credit, all because I was dumb enough to give this company my business. This company has absolutely NO desire to work with, accommodate, or even provide reasonable service to their customers.Biggest mistake I've made in a long time. This is the worst company to do business with, hands down.
Terrible company
Beware Beware Beware I do not use the internet to pay bills. I mail them the day I get my bill. I have gotten a late charge on every one of my bills. Horrible company. Running as fast as I can away from them.
They will "forget" to send you a bill and charge you late fees!!!!
My stream energy bill is under my roommates' name. They did not send us a bill for last month (happens often) and when I call to get by bill they tell me that they can't speak to me about it because it's not under my name, even though my name and address is on all of the checks we've sent for the past 6 months. THEY WILL DO ANYTHING TO MAKE YOU PAY EXTRA FEES!!!!!
Sent to collection for 38.89 from 2005
I received a bill from a collection agency today asking for $38.89 from 2005. I have never received a bill from this company in the past and have always left a forwarding from the US post office when I moved. This seems very suspicious that I would just now be getting a request for a past due amount when I have never received a bill or a request for any final bill when I moved over 7 1/2 years ago.
Single mother forced to break contract due to poor customer service. Stream unwilling to reverse early termination fee.
I had been a Stream customer for over 5 years. My electricity was disconnected because I had accidentally paid the amount of the previous months bill which left a balance of $45.00. After paying the balance I was put on hold for 2 hours and kept getting disconnected and had to call back over and over. I could not go to work and leave my sons (ages 15, 13, and 10) home without electricity in the middle of August in Texas... I also could not risk losing my job due to being held on the phone for hours. I had no other choice but to call another company. I notified Stream of the reason I had to break my contract and they said they were sorry but they refuse to reverse the early termination fee. I would not recommend Stream to anyone.
Stay away from stream Energy
Service was great before we moved to Galveston. 3 weeks before moving to Galveston I called for service to be connected at my new house so we can get everything working before we moved into our new home. 1 week before moving I called to double check everything was good to go, and the customer service rep told me everything was ready to go, and there would be a $50 connection fee, which I agreed too. Since we were moving in from out of town we arrived at our new home on a Friday morning at 8am. There was no power, and I look at the breaker box outside to find out there wasn't even a meter installed.
I then call Stream Energy to ask what's going on, and they tell me to call Center Point Energy because Center Point was supposed to install the meter, and it is out of there control. I then call Center Point and they tell me they had sent out a technician 2 1/2 weeks ago, and he flagged the installation because the electrical permit had expired, and that they had sent out a fax and an email to Stream Energy, for Stream Energy to notify us about the situation since electrical permits only take 1-3 days to get. I then asked if I can get a copy of the fax and email and they gladly sent it to me.
I call Stream Energy back to complain and tell them about the situation, and the Customer Service rep told me that Center Point is lying about the whole thing, and they never received anything. I then explained to the Rep that I had the email and the fax number with confirmation that the fax was sent, and even gave him there fax number which matched the fax number on the invoice Center Point sent to me. He then got upset and told me there is nothing they can do, and they can not submit another workorder until Monday morning.
I then explained to the rep that we were moving from out of town and had no where to go, so to please make something happen. He then transferred to a manager which took about 30 minutes to get a hold of. I pleaded my case with the manager, and told him my living situation for the moment, he then told me they can't do anything about it because it is to late in the afternoon, and they are not opened on the weekends, and that he would have to file another work order to get the electricity turned on which would take 1-3 days beggining Monday.
We then got into a shouting discussion, and I told him I had an infant in the house, and my nearest relative was over 300 miles away (which is true). I also pleaded with him to please help me get something done, and he then told to me to light candles inside the house for light since we still had water, or to take my family to a homeless shelter until this matter gets resolved since there is nothing he can do until Monday. Being that it's sumemr time, and it the temperature was pushing the high 90's, I then got really irate with him, and told him I was going to report him and his company since I had everything in documentation, and was recording the phone call. He then told me to call Center Point and see if there is anything they can do about it.
I then call Center Point to see if there is anything they can do, and explained the situation. They told me if I can get an electrical permit from the City of Galveston that they will do what is known as a "work-around order", and have me set up Friday night latest Saturday morning since I have an infant, but that Strean Energy must submit the "work-around" order. I get to the City of Galveston before they close and explain the situation, and they make an exception to get me the permit and hand it to me right then and there.
I called Center Point back and they were to go install the meter, but all they needed was the "work-around order" from Stream Energy. I then call Stream Energy back and tell them to please send it, and the Customer Service rep tells me they can not do the order because it is to late in the day. I explained to them that Center Point would make the exception if they sent the order right now, and the rep kept giving me the run around. He then transferred to a manager, and the manager told me he would do the order for to finally stop me from calling. I kept calling Center Point to make they got it and they never received it.
Being that it was getting late in the day, the rep at Center Point apologized for the inconvenience and told me since they hadn't received the order there was nothing that could be done that night. I called Stream Energy once again to ask them if they really sent it, and the manager told me it was sent but Center Point would not get it until the morning, and then gave me a order confirmation number. I then had to get an hotel room for the night, and being that it was the weekend in Galveston the cheapest I could find was $179 a night.
I called Center Point the next day and gave them the confirmation number to the order, and they told me they still hadn't gotten it. I then called Stream Energy again, and they told me it was sent but Center Point would not receive until Monday because they don't work on weekends. I was so frustrated at this point that I just went with it, and had to pay for 2 more nights at the hotel.
Monday rolled around and I called back, and finally got my order processed. Being that it was processed Monday morning Stream Energy then told me it would be Tuesday or Wednesday before anything would get done since orderes 48-72 hours to process. I once again told them my living situation, and they once again told me there is nothing they can do about it. Once Wednesday came around I still had no power or a meter at the house. Once again I called to be givin the run around. Stream Energy told me the work order cancelled since it was a "work-around" order, and they would have to submit a regular invoice to get my services started up. I was finally in my house that next Monday, 10 days after I was scheduled to move in, and over $900 in hotel stays!!! They could not refund me any of it, even after proving to them that it was their fault I was in this predicament to begin with.
My bill came in 1 month later, and it was a whopping $632. $107 for the meter box, $200 for 5 work orders I requested and that they never completed, $100 for 2 connection fees, and the rest was kilo-watt usage. I called Stream Energy and the manager told they would refund the fees on the next bill but to pay them right now and they will get credited. I did not agree to it, and told me the manager to please take them off right now and he agreed to it. I told him I was only paying the meter charge and the kilo-watt usage, and he told that was fine.
This month I received my new bill, and the charges were not taken off. I was given a notice stating if I didn't pay my past due I was being disconnected. I then called back and they once again told me they couldn't anything for me (surprise surprise), and that the fees were going to stick. I canceled my contract with 7 months left. I would rather pay my cancellation of $300 then stay with this type of company. I advise anyone out there to never get Stream Energy. Learn from this experience.
Incompetence and awful communicators
I've been a Stream customer for only a month and a half and already I'm ready to switch. I called to setup my account the week before we moved into our new house and, although I could hardly understand the rep I spoke with on the phone and had to have him repeat everything, everything appeared to be setup correct for our move. The day we moved in, the power was off. I had to escalate to a supervisor to get it turned back on in the next 12 hours. Secondly, they botched my name, both first and last, even though I clearly spelled it for them on the phone and udpated it on their website. English is a challenge to each of the 5+ reps I've spoken with in the past month. My first bill had a $250 penalty for early termination - AND I HAD ONLY BEEN A CUSTOMER FOR 1 MONTH! Another phone call and that was credited but what a waste of my time. Today, I received an urgent email saying they've been trying to get a hold of me because my contract expired and I need to go lock in a new rate... Really? And I had committed to a 1 year contract with fixed rate. Oh, well, if that's expired after just 1 month, so be it. If they can't keep track of my contract and can't understand me when I call them on the phone, I'm switching to another company who is just a bit more competent.
BUYER BEWARE
My advice is stay away, far far away. I switched over to Stream because they were offering a better rate than the company I was with currently. I had no complaints with this company until my contract expired and switched to another company with a better rate. Approximately a month after switching I received a bill for $3200.00. I have been in my house for over eight years and my bill with Stream during my contract was always in line with my average electric usage; however, they claimed that Reliant was guesstimating my electric usage for the last 7 months and the bill for $3200.00 was a true up from the guesstimate. In all my time in this house, my highest electric bill was $480.00. According to what I already had paid on my electric bill, plus the "true up", my average electric bill would have been over $700 plus dollars. Of course, they would not allow me to talk to any supervisor and would not listen to any reasoning. They ultimately threatened to send me to collections and ruin my credit if I did not pay.
Totally Awesome!
My husband and I were referred to Stream Energy and we had no complaints never had any type of problems with them. We moved a little over a year ago and just a few months ago, we received a check from them for a very big chunk of money because we left off on good terms with them! It was such a blessing and a huge surprize! :) Thanks, Sir's & Madam's of Stream Energy XD
A good Company
I have been a customer of Stream Energy for about 2 years. During that time I have had no problems with them at all. Only once, my power was turned off because I was late with a payment... didn't realize it. But, although they told me up to 48 hours to be reconnected, it was done the same day, in only a few hours. They have to say 48 hours because the man in the field may be in an entirely different area than yours and can't just drop what they are doing to serve you at that moment.
Worst Service Ever!!!
My husband and I have had their service for a few years with no problems until our last move. I had called a week ahead and scheduled our connection date at our new house and was given a confirmation number. Apparently, they can just come up with a random number because as soon as our landlord disconnected his electricity, what do you know, we were in the dark. Had it been just me and my husband we probably wouldn't be as irate as we were but having 2 children in the house, one only 3 months old, we were super pissed!They apparently do not have the technology to send out an emergency order to Oncor either. So after 2 hours of yelling at them demanding my power be connected I got an "I'm sorry for the inconvenience but there is nothing we can do." The best part is after being told we will have $50 credited to us on our first invoice and then calling back once already to have the credit applied, I got a disconnect for non-payment notice.The cherry on top was when I called back today to have the credit applied (again because it wasn't applied the first time I called in about it) I was told by a complete moron that I would have only been credited the $50 had I been originally been charged a priority connection fee. Which the credit was given for the inconvenience of not having service and nothing to do with a priority connection fee. Well it took at least 5 minutes of me demanding to speak to a supervisor before she actually transferred my call, which the entire time she claimed that it was impossible to transfer my call. I'm pretty sure she wasn't the only person in the call center that day!Once I was on the phone with the supervisor, who apparently can read the notes on my account correctly, he applied the credit and was as nice as can be. He told me that anytime a supervisor has to take a call like mine that they review it with the first rep that answered the phone and assess how they could have handled the situation better. I don't know if literacy is required for their reps but maybe they should brush up on their reading skills.
STREAM SERVICE CUSTOMER SERVICE SUCKS
WE HAVE HAD STREAM ENERGY SINCE NOV 2011 AND NEVER MISSED A PAYMENT. IN MAY WE MISSED AND RECEIVED A DISC NOTICE FOR MAY 10TH, HUBBY READ IT WRONG AND SAID IT WAS MAY 15TH (MY PAYDAY) SO I DIDNT WORRY ABOUT IT. OUR LIGHTS WERE CUT OFF ON THE 14TH (MON) SO I PRAYED ALL THE WAY TO WORK NOT KNOWING HOW I WAS GOING TO PAY AND FINALLY AFTER BEING ON HOLD AND GOING THROUGH THE AUTOMATED SERVICE A FEW TIMES i GOT A LIVE PERSON WHO TOOK MY BANK INFO OVER THE PHONE, GAVE CONFIRMATION# AND WHEN I ASKED WHEN THE LIGHTS WOULD BE BACK ON HE SAYS OH YOUR LIGHTS ARE OFF, HELLLOOO YES I SAID THAT IN THE BEGINNING OF THE CALL. HE SAYS I NEED TO TRANSFER YOU TO A CUSTOMER CARE SPECIALIST, I AM PUT ON HOLD AGAIN AND THE LADY TELLS ME IT COULD BE UP TO 48 HRS......I SAID U MEAN TO TELL ME IT COULD TAKE 2 DAYS, I HAVE A 3 MO OLD BABY IN MY HOUSE. SHE SAYS IT COULD BE SAME DAY BUT WE CAN'T GUARANTEE, MIND U I MADE THE PAYMENT BEFORE 8 IN THE MORNING. CUSTOMER SERVICE AND STREAM ENERGY SUCKS, I WILL CONSIDER CHANGING COMPANIES ONCE MY 6 MO CONTRACT IS UP...........I JUST RENEWED SO ITS GOING TO BE A LONG 4 MORE MONTHS. DO NOT SIGN UP WITH THIS COMPANY, IF YOU DO BE SURE TO PAY YOUR BILL BEFORE THE LIGHTS ARE CUT OFF BECAUSE THEY ARE NOT WILLING TO WORK WITH YOU AT ALL.
Killeen
They are by far the cheapest company here in killeen. Haven't seem to run into any issues other than their very rude customer service. Have never been late or missed a payment except for one time when I was in the field I called a day late and they were completely rude Like it was her money. I felt as if I forgot to pay her directly. The customer serivce needs to change
Huge frustration
I've had Stream Energy for many years and never had a problem. I liked the option to get a green energy plan. Then I moved and put in an order to transfer my service. The previous tenants also had Stream Energy, so when their disconnect went through, we were left in the dark. With some pressing, the customer service rep admitted our order didn't go through correctly. We were then told it would take several hours to get reconnected. Today I get a huge bill for "early termination" for them shutting the electricity off after 2 days. I get shuffled from one department to another and hung up on. I certainly won't be renewing, using them for my business, or recommending them to anyone.
I Love this Company.
Ever Since I switched energy companies I have saved so much money on my light bill.
Company won't survive with this customer service
I currently have 3 stream electric accounts and
have done
business with for years. I am in the
investment business of
buying and selling homes, constantly needing
service turned on and
off. Getting new service with these guys is
the most painful
call I make. It always starts with a rep who
can't speak or communicate the English language
or read number back to you? After 30 minutes
of torture they tell me I have to pay a $250.00
deposit. I then ask to talk to a supervisor
and he says it's a new policy everyone pays a
$250 deposit for new service. What a shame....
With TXU I would pay 400.00 to 600.00 a month, for the very cold and very hot months..The same thing when I switched to Reliant.. I switch to Stream Energy two years ago.. I now pay 120.00 to 225.00 during those same months..
THEY SUCK
I have been with Stream about 6 months, and i
was suppose to have been charged at 9.5, come
to fine out i was being billed at 11.9. I
called to see if they could change it and
correct my billing, they told me no. So i asked
for a manager or a supervisor and they said
there was no one on the floor for me to speak
with. My bill started off like 152.00 per
month, and then i go the shock of my life
375.00 per month and the sad thing is nothing
have changed. Everything have been the same and
when i got that large bills i started cutting
down on what i was using and the bill keeps
getting higher. This company is a rip off,
somebody needs to do something about them.
Great Company!
Have been a Stream Energy Customer for 5 years. They always have great rates and excellent service.
Disactisfied customer
recently moved to the killeen area and was told that I had to use stream energy. I was locked into a rediculous one year contract at the highest kw rate ever 9.1 kw,within a month I found out about other energy companies with much lower rates and contracts from 3-6 mos. I tried to get out of my contract with stream. I had yet to received my first bill. I contacted stream and was told it would cost $250. to get out my contract. I request flex.rate they refused....DO NOT SIGN UP WITH STREAM EVER GO TO RIGHT TO CHOOSE.ORG FOR BETTER RATES
Horrible Customer Service
I had moved out of the Stream Energy service area and was told by a representative that all I need to do is fax in my new lease to get the early termination fee waived. A week after I faxed them the new lease, I received a bill including the early termination fee. After getting hung up on multiple times while on hold, I finally spoke to someone who said that they never received it and to check back in a week. I'm not sure why it should take two weeks for a fax to go through...ANYWAY! After finally speaking to someone who spoke English, I got the info that the fax number on the website is wrong and I need to resend. Also, it took six different people over the course of a week to tell me that they do not service where I currently live. They kept having me call different companies to get to ESI ID yet nobody could tell me that they do not service that area. To sum it up, they ridiculously lack customer service and I would not recommend them to anyone.
Stream
Great company never had a problem one of the first to get it in 2005 and still
have to this day.
Appalling lack of customer service
The company botched my address change/transfer of service; I was without power at my new house and they basically told me tough luck. They did agree to refund the $4.76 they charged me for the day I didn't have service but never did. On the phone with the associate, I asked to speak with a manager since she couldn't handle the waiving of $4.76, and I was told that she was the escalations department and there was nobody else to speak to. I was calm and polite, so I was quite taken aback when she became aggressive with me. I've never experience that with a customer service professional before. Would recommend NEVER using this company if you anticipate ever having to call customer service for anything.
Homemaker
They do not work with you at all. I lost my job and called trying to get help and they told me i could only have five days to pay it.
Terrible Customer Service
-Decently competitive rates -Good on boarding customer service -Terrible existing customer service -Horrible website -Limited and expensive pay options -Difficult to get them to fix mistakes I was a member with this company for two years without much issue. Then I locked in a flat rate just before I moved apartment buildings (not complexes, just one building over). I had locked in at a low rate given my usage history. When I moved they reset my rate much higher because they were basing it on the previous renter's usage. I explained I had just moved buildings, had the same floor plan, and would be using the same electricity. Pointed out the date I locked in the rate and how they jacked it up a week later. Long story short it took me 2 weeks dealing with them to get it fixed. When you sign up they very friendly customer service in the US. Once you are a customer they ship off your service needs south of the border somewhere and the language barrier creates a nightmare. STAY AWAY
What customer service
Worst electric provider ever. I have been with them for five years, never a late payment. I make a mistake and ending up sending their payment to the gas company due to an online banking mistake I made. I called when I received the disconnect notice. Customer service assured me it was no problem and that service would not be disconnected for 6 days. Two days later, the day the bill cleared my bank correctly, I get a disconnect notice stating they were shutting me off at midnight. Three customer service reps, call me a liar saying they did not call. Gets worse the late notice does not include late fee which I now find out I will owe next month. They draft my account tell me to fax them a copy and they will look into it, by then will probably be in the dark. I have paid it and for their sake I hope they figure it out in time. I will NEVER renew with this company EVER again. Dis-respectful, rude, they obviously do not need my business. Think they forgot it is a two way street. Your FIRED.
Tried to charge early termination fee...
I waited to cancel service until I received the letter that said we could terminate without the fee. Reliant (30% cheaper!) switched us over and Stream still tried to charge us the fee! I wonder how many have actually paid this fee and shouldn't have???!!!
By the way...they did remove the fee but only after I spent much time with them on the phone.
They do not do there job.
I got service from them 3 months ago never got a bill from them until 3 weeks from now, my bill was very low, (under 20 dollars) I called it in to see if it was correct and they said it was, so I paid the amount. That following week I just so happened to be off and my lights were off, I called was back and forth with them and centerpoint to get my lights back on and they told me they would be on four days from now because some how I called and canceled from them on the same day I called for their service. Which was not true if I paid them two weeks ago, it was a big mess and someone wasn't doing their job and they where trying to place the blame on me like I was the one who did all of this, I told them I don't have any family close by and I have kids, is there anyway they could get them on as soon as possible and all they could say was, "Well we put your order in today so it should be on Monday", mind you I called them Friday morning...who wants a light company that would that to anyone
Service
I called 3 or 4 times it's take over 30 mins the customer service I receive today
was great but the problem is the time someone from this company need to call
and you will see the problem right a way
Unwilling to help
They have been an overall good place, but when it comes down to needing help they will help but only 4 times a year. then after that u must pay in full, they do not take into consideration, if u even pay 95 % of the bill (not pasted due)they will still cut u off. Great price but not so helpful when comes down the helping u keep your lights on! :/
Stream Energy - Just say NO
I received an invoice for July in the amount of $33.40. I paid it in full 10 days before the due date. In August I received an invoice stating that I owed an additional $38.72 and was in arrears. I have bank statements showing when my check was paid. I have the originals of both invoices. When I called a very rude and surly person told me I was sent two invoices in that month and that no explanation was necessary.
Excellent customer service
Stream is excellent! Always helpful! Always talk to a person.
Great energy
This is a great energy server. They have good prices and are willing to work with you. I would recmend them to all my friends!
Would prefer that they didn't charge a fee to pay online!
Moved to Stream from TXU 2+ years ago. Savings were great compared to TXU and the 100% green plan rates have been very reasonable. Customer service has been good and the reps have been courteous. Two complaints - First - They do charge a fee ($3.95 at last check) to pay by credit card online. Really don't like this, but it is not a deal breaker. We've paid it the old fashion way - mail a check every month (usually more than a week ahead of the due date) to a local PO Box in Dallas. Second - On two occassions it has taken them more than a week to post the payments. The mail may be slow...but its not that slow! On both occassions the customer service resolved the issue to my satisfaction. As of 7-20-11 at the end of my current plan, several competitors are offering much better rates, so we are making a change. If Streams rates are back inline next time my plan is up,I would consider moving back.
Worst customer service experience
Stream is great when you are signing up. The
sales reps are very nice and easy to work with.
That is where it ends. Once you are a customer
your customer service needs are shipped off to
a call center that provides customer service
for 10 other companies. They don't know what
is going on and tell you to call the service
provider directly who tells you to call stream.
I moved from one apartment building to another
in the same complex and my "fixed" rate some
how doubled because I didn't have a "history"
of use. It took me 2 months of constantly
calling them and having my issue "escalated"
before it was resolved. My contract just
expired and I am moving providers. In addition
to that nightmare their website is very poorly
built and difficult to use. I only gave them a
half a bulb because I couldn't give them a
zero.
Stream Energy Ongoing Problems
I have had ongoing billing and payment posting problems with Stream Energy. Calls to Customer Service seldom resolve the issues. I recommend to stay away from Stream Energy.
Horrible customer service
This company has HORRIBLE customer servuce!! When transfering my service to new apartment Stream energy never told me my apt required a permit from the city, I paid for a priority connection and the worker who determined the electric couldnt be turned on never even contacted me to let me know so when I called customer service they just told me to wait and be patient for it to be turned on (which it never was). The worst part about it is they also told me that if I wanted my current apt's electric to be turned off on the 1st I would need to request for it to be turned off on the 28th because it would take 3-5 days from the request date.... welll I woke up on the 28th to no electricity at either apartment!!! Also..they charged me for the priority fee when the guy never turned the new electric on, and they charged another fee to get my current electric back on. No one would even help me or admit they were wrong, everyone had an attitude. Switched to 1st choice power... very polite people!
Gunnerbb
I had no problems with Stream for the two years I was with them, but, when I tried to sign up again they did not want to talk to me.
Not Happy
We have been with this company over 2 years. We
are changing providers today. We have had a few
issues with customer service, they have raised
their rates a lot over the time as well. I would
not recommend this company if you are looking for
a forever type of company. We are now going to
Brilliant Energy on a year contract.
Stream is a joke!
We signed up with Stream because they had a great rate (at the time). But EVERY time we had to deal with their Customer Service Dept., it was a disaster-- from long hold times on the phone to reps. who apparently were taking ESL classes at the local community college. Apparently, they can offer great rates because they hire less qualified individuals and pay them less. It really showed from the time we signed up until the time we cancelled (which was another nightmare story). Please BEWARE of Stream Energy.
Horrific Customer Service
If I could rate zero for Stream Energy on this review form I would. Stream Energy customer service is non existent. They totally screwed my new location start-up and refused to make it right without getting outrageous penalties. I would advise everyone to avoid Stream Energy completely. They apparantly have no way of circumventing misplaced corporate policy to properly address customer needs, even when they are wrong.
No complaints...until...
I've been with Stream since 2006. I haven't
had any problems (other than a pretty high bill
in the summer time) with them. UNTIL I tried
to request my good payment history from them so
I could get pre-approved for my 1st home. I
started requesting this information on April
18, 2011. Its May 4th. After
MANY calls, providing two different fax numbers
(just in case) and speaking to "supervisors"
that
promised me a fax within 24 hrs, I still have
received nothing. They refuse to expedite my
situation or
transfer me to the department that actually
sends the fax requests to get my
information. All they do is "confirm" from the
notes in their system that it has been faxed.
To both numbers. There's no way BOTH numbers
didn't receive a fax from them!! One would
think that a good
customer with a good history who has NEVER been
late would at least fulfill such a request. I
am very disappointed.
BEWARE! Early Termination Charges?
Signed up with Stream Energy for a rental condo in Feburary on a fixed annual rate with the understanding there will be no early termination charge if the condo was sold and leased before contract expiration. Now, they are telling me I need to pay for $250.00 for early termination charge.
Power cut off
I have been with stream for over 6-7 years and never missed a payment. Some how in Feb I did and the bill was for $72.84 and I was only 18 days late when my power was shut off. No notice nothing not even a courtesy call.
Evolving Company
I have been with Stream for a few years now. They have now incorporated better services and payment options that makes me hesitant to join a competing company. They have always given notices and reminders when I forget to pay, and never quickly to jump on cutting the power. They have even removed some fee's for me a few times. The prices aren't the absolute lowest, but peace of mind is worth more than $2-$3 a month.
Stay away from Stream
I called customer service and was on hold for 4 hours before someone who can hardly speak any English to answer. I email them afterward to address the problem and get a standard reply. Unless you never have to contact their customer service, stay away from Stream. They don't care about their existing customers.
Stream Energy
I have been with Stream for almost 6 years and have never had a problem. Very competitive rates and really easy to deal with them.
Rate is deceptive
When I needed information about renewal I could never get anyone to call me back. Their rates are deceptive in that they charge a much higher rate when your usage is under 700 kwh even thought they quote you based on 1000 kwh. The 1000 kwh rate is competitive but 7 months of the year I do not use that much and the rates turned out to be much higher.
Going Elsewhere for a better rate.
Going Elsewhere for a better rate.
Terrible business operation - liars
Upon cancelling utility service with Stream Energy I received a bill marked FINAL INVOICE (yes, in caps). This billing included a notation previously invoiced amount, cancellation charges, total current charges due on a due date, and the due date, totaling $264.64. I paid the TOTAL PAYMENT DUE on the FINAL INVOICE, well in advance of the PAYMENT DUE DATE, only to receive, three weeks later, a dunning notice (on bright yellow paper yet) for an amount listed on the previous FINAL INVOICE as 'previously billed'. As that amount was itemized on the FINAL INVOICE was one not to assume it had been included in the TOTAL PAYMENT DUE? When I asked the customer service person to speak with a supervisor I was told they could not connect me, and that they do not have the ability to call back on issues like this... in other words, go away.
There is not a path to supervision or dispute mediation, only a threat of collection an the ruin of your credit rating. VOTE NO for STREAM.
Good Service
Prompt, effeceint, Offer varity in plans
Stream energy
When I signed up I was told I would be on a 9 cent rate if I sign for 6 months but my bill shows I am paying an 11 cent rate. Poor customer Service.
Rate
Customer service is the worst I have ever had to
deal with, I have just given up on calling them because I know I have a better chance talking to a
wall.
Extremely Pleased
I have been with Stream over a year. Never a billing problem and I am very happy with my rate and my contract renewal experience. I recommend Stream to all my friends.
Billing Department need new help!
For the second time, STREAM has lost my payment; then they send me a disconect notice. They need some new help in the billing department!
Everytime this happens, it takes hours of my time to correct.
Horrible service
Horrible customer service. I moved and had my service transfered and called to settle up my bill (transfer fee, last months bill etc.) was told one amount. I asked if that was for everything, if my bill was paid up. Customer service rep said yes. After I paid, he then tells me I still owe 60 dolllars on my bill for some other ridiculous charge. When i asked the rep why he didnt tell me that amount when i asked him how much i owed, he couldnt explain himself and got an attitude and was extremely rude. I asked to talk to someone higher up than he was and he informed me it would be noted on my account and i would have to wait another 30 days and call back because of their billing cycle. If someone were to investigate the extra charges, i would have to pay them and then i would be re-imbursed at a later date. Needless to say, you cant talk to who you need to talk to, and just talking to the customer service reps is hard enough.
BAD CUSTOMER SERVICE!!!!!!
OMG I HAD TO PLACE A ORDER 2 TIMES TO GET MY LIGHT JUST TRASNSFERD! SOMETIMES I CANT EVEN UNDERSTAND THERE LANGUAGE!! VERY VERY UPSET!!!!!!
Stream is horrible
Looking for another company. Almost 3 yrs of the worst service and rates I have ever had!
Tired of no service from the office.
Cannot find help on the website--
t seheirt up is not user friendly. when you finally get someone on the phone they say someone will call you back in two days, doesn't happen.
Do not trust
I found out that this company had been selling energy to a person who simply gave my First and Last names and SSN. They do not have any other info about me. So said their collection agency.
That kind of attitude promotes fraud. So, they may be good for frauds, but I do not know how well they'd treat the customers, if they are only interested in quickly qualifying anyone with just name and SSN and nothing else or history of the customer.
Too much to handle
I have been with this company over 4yrs and must now call it quits...I recently moved from one apt to another transferrng the service only to find out that I LOST the aver billing that I had 4 months prior to the move...Not only did I lose aver bill but I have to pay the difference which is outrageous...very high $$$...Also the customer svc reps only know how to read, no understanding of our culture as U.S consumers...For the first time in my life I will contact the Tx Public Utilities Commisson for help...For those that are new to the company - good luck...By the way, I am one who has always paid bills on time every month..
Owner of household
Great experience with Stream terrible experience with ONCOR owned by TXU
Wow
I am happy with the company.
Pleased!!
I am another customer who is actually writing to say something good. I switched from Txu charging me 13 cent a kwh, and I locked in with stream at 8cent numbers don't lie. So I have been very pleased with the price difference. I pay by bill on time so have no reason to deal with customer service or have my electric cut off. But like everything else everyones experiences are different.
Great Rates - Great Service
My experience with Stream Energy has been nothing but great so I was
confused by all the bad reviews. Then I looked at the reviews of other
electricity companies and they are mostly all bad also. So it's apparent that this
website is a place for people that don't pay their bills on time to come and
complain. The problem isn't Stream Energy, the problem is people that want to
make excuses. Otherwise you have to believe that service is bad at every
electricity company.
Realtor
Very good experience. Automated systems with good prices and customer
support
Bad Customer and Billing Experience
This company has the worst customer service i have ever delt with. The agents are rude and there are no supervisors to help someone out. The only answer from the staff, that does not speak english very well is "am sorry I could not make you happy today." Very frustrating. Good luck if you use them , all they care about is the extra charges.
Angry
Bad experience on my service being disconnect on a computer error on stream energy and still I am getting charge for the disconnections fees.
Worst Customer Service Ever!
While their rates started out competitive, they
are now more expensive than the competition and
we are locked in to a higher rate. The worst
part of it is their customer service and bill
payment service. While they advertise free
online bill paying, they still have not
activated our account to where we can make
online payments. Their customer service reps
say they have a problem with their system but
we have to pay $2.95 to do an online payment.
When we asked them to wave the fee, they hung
up on us. I definitely recommend you stay away
from Stream! They do not not act like a
professional company and are certainly not on
your side. I would jump in a heartbeat if they
did not have me committed to a contract through
April.
Customer Service Sucks
Stream Energy has very long phone wait time if you are an existing customer.
Customer Service Reps are VERY bad, can not answer ANY question without reading from a card.
I transferred from TXU.
Stream Energy rrices are HIGH and in the end I went back to TXU.
I would not recommend Stream to my enemies.
All is Really Good
I know you probably rarely hear from people who have had a good experience but here goes. I have had this service for 6 months now and just renewed again. So far I am very impressed. I haven't had a reason to call customer service since I pay my bills on time every month. But everything is well run. My bills come, they are lower and my electricity is the same. I was a little skeptical when someone asked me to be their customer but I couldn't be happier with the savings. The rates just went down again. So I am very happy.
Stream Energy has PATHETIC Billing and Account Management
The billing and account management department at Stream Energy is pathetic. We have received a disconnection notice even though our account is paid in full, and what's worse is that the fax number(s) that they've provided for us to send proof of the posted checks are off line. This company is turning out to be some sort of scam and they have been reported to the PUC and to local news media watchdogs. Be careful with these scam artists!
Inept Customer Service
Stream customer for over two years and then moved to new address. You do not transfer service w/Stream. You get a NEW account when you move. Did not get final bill from old address. 15 months later get letter from collection agency for the $62 final bill. Called Stream and spoke with no less than 4 people. First guy did not understand my frustration and refused to let me speak to supervisor. Hung up on me while "transferring me" to customer mediation specialist. 2nd guy was not much better and 3rd guy (the mediation specialist) at least got me to a supervisor. The last one who claimed to be a supervisor (but I don't think really was) none of them seemed to understand that I was STILL an active Stream customer. No final bill was sent to me and my information was the same. If the collection agency could find me for the 'final bill' how come Stream couldn't? I was 'hiding' in plain sight.
Poor Service with Customer
Right now I'm sitting in front of the fireplace trying to stay warm. My electricity was disconnected. I was told there was a fee for DISCONNECTION, RECONNECTION AND PRIORITY RECONNECT which I paid all of the above. I then called to see how long it would take them to reconnect. They told me both reconnects would take from 24 to 48 hours. What's the use in paying the extra when they are going to take their time in reconnecting you anyway. Also, it took them a whole day to receive my order to be reconnected which I was charged another fee for the next day. I believe it's a ripoff when they charge you all these fees when it only takes them an hour to disconnect your service. I will advise all my friends to never use Stream Energy. I actually spoke with 8 representatives and after all of that, I still have no electricity. My reconnect order was cancelled by one of the incompetent representatives. What's the use???
Lack of help
I am the Service Officer for VFW Post 3892. A veteran came to us for help with his bill. We were able to secure the funds required. After being on the phone for four hours and having to reconnect four times our Quartermaster was able to get the instructions for the pledge department. After following the instructions and faxing all required documents he put the check in the envelope and mailed it to Stream. When the veteran's wife called Stream to find out when the power would be reconnected, she was told it takes 4-5 days to process a fax. This seems like a long time as transmittal is instantaneous. And she was told that the QM would have to speak to the pledge department, so she called me. I called the QM and he said when he called that number he was put into an automated system where there is no opportunity to speak with a person. This family will be without power unfairly from today, 10/29/2010, until it is turned on.
Again, instructions were followed, pledge made. ?
I am not satisfied with stream energy performance. My Lights got cut off after i pay the bill. I was told that my lights will be cut off,but i call in and talk to one of your customer service and all they could say was your electrict will be off. I made the efford and call it in when i got the notice of the cut off date,and promest to pay the bills on these dates 10/15 and 10/22 which i did so i don't see why you would take some body money and still cut off there lights and tell them it will be back on 24 to 48 hrs that not good customer service at all.I was recommend by a friend ,they said how cheap the rate was and how good your company was,i had your all over one year now i am not satisfied with your service.
Scam
Don't go near them. Had no contract with them and heard they jump rates to amazingly high levels. Tried to call them to tell them I was switching and never got a response. Bad news company.
Big mistake
My bill went from 250 to 400 after switching with them. after paying off my account 4 years later they said i still owe them money . please stay away from this fraud company.
I like stream
Since switching to Stream my energy bill has been the lowest it's ever been. I did have problems with the initial set up but when I got to the right person to fix the problem I haven't had any "major"; problems. As far as customer service goes, if you've never worked in the customer service industry you probably feel like I used to feel "I'm the customer and I want what I want, how I want it and when I want it" News Flash........The customer ISN'T always right. I have 2 property's w/stream accounts for over a year and very happy with not having to pay huge bills in the winter and summer.
Homeowner
We had our power cut off twice in the last couple of months due to accounting errors on Stream's part. Their customer service was non-existent! Talking with the technicians, I learned some horrible stories of how Stream is relentless in helping out its customers when a payment is delayed/lost/not made. I'm currently shopping for new service as we speak.
Rather unhappy
I've called multiple times asking question about my bill, and can never get a straight answer. Nor can I get someone on the phone who is easy to understand. I've asked on a couple of occasions "I'm sorry, I'm having a difficult time understanding you through your accent. May I please speak with another representative?" and I ALWAYS get hung up on.
When I went to pay my very first bill from them, I asked if there was somewhere I could take my payment so it wouldn't get lost or stolen in the mail, and was told "Can't you just look it up online? I don't feel like giving that info out at the moment." REALLY??? THAT'S YOUR JOB!
Not the best way to keep a client - unfortunately, our land lord set us up with them, so we are going to stick with them through the duration of our lease. If we resign the lease when it runs out, I'm going to request an energy company change.
This company needs an attitude over haul. Big time.
Worst Company I have encountered.
This is the worst company my family has come across.3 out of the 6 months I have been with them, and they have messed up our accounts. Customer care was extremely rude and didn't have any sympathy. They business systems seem to have some kind of delay on them when you make payments.
Better than TXU so far.
It is so funny to read the reviews. Notice how only people who have a problem write reviews. Just think McDonalds has served billions and has millions of complaints tens of thousands of law suits and haters world wide. The moral of the story is... you cant make everyone happy and some people will never be happy. I am happy with Stream. Just thought you should hear both sides of the story. Yes my rep did speak English, I was not on hold for 2 hours and if you pay your bill they dont shut it off. what a concept that someone would cut you off for not paying a bill... what a crock huh. (heavy sarcasm)Try not paying your car payment... see if they dont come take it back. Thats the way the world works people!
Bad experience still going on
I signed up for a 6 month contract with Stream Energy. About 5 1/2 months later I received the warning email advising me that my contract would be expiring soon and that I would automatically be on a month to month variable rate plan until I signed up again. Because of some minor problems I had experienced with customer service, I decided to switch to another provider after 8 months. I then received a notice that they hd me listed as signed up for a 9 month contract, not 6 and so I would have to pay a $250.00 early disconnect fee. I had signed up with my daughter at the same time and hers was 6 months as well. I tried to re-activate the Stream account to wait out the last month of their "9 month" contract but couldn't do it on the phone or online. I still refuse to pay the disconnect fee as it is not fair. They have harrassed me with bill collectors ever since. But I won't pay it. Their changes to the original contract and refusal to reinstate the contract for the month was unethical.
Be prepared if you go with this company
I have been with Stream Energy for a little
over a year now and would not recommend them.
I can't switch until my 2 year contract is up
in January 2011 without being charged $250.00.
Customer service is TERRIBLE. You call, hold,
enter the same information over and over again,
can hardly understand the people your talking
to. They almost refuse to let you talk to a
manager. When you do, same thing all over
again. Charges are questionable but it's
almost impossible to resolve because of holding
for literally hours at times. But they are
really quick to disconnect when they want to.
I will be changing as soon as possible. I
would NOT recommend using them unless you like
being extremely irritated when dealing with
your electric service.
Getting Service
Cannot get service transferred from previous owner to new owner without interruption in service. Been working on this 6 mo. Finally in the process of disconnecting service for previous and attempting to start new service. It has bee exasperating. Old owner still getting bills and has to mail them to me which I then have to pay a late fee because of the lack of your being able to transfer service smoothly. What a pity.
Not happy customer
Lousy customer service and too long of wait for them to come on phone. And when they finally come on they make mistakes on your account.
Poor Customer Service
Due to oversight, my account was one month overdue and they cut off my service. I called to try to have the power turn back on and was on hold for over TWO HOURS!!!
Aweful!
This company is not good. They charge you ridiculous rates in the summer, charge you to have someone come read your meter, and give you a late fee while you wait for the reading!!! Just ridiculous. Also, when you call in no one speaks English!!!! Good luck if you go with this company.
Customer Service
I am not happy at all with the customer service of the organization for the following reasons: 1. It takes too long time to get and agent to talk to on the phone. 2. I helped to secure a new customer new to the country. When he started work and I called stream energy to change my name from the account to the new customer's name, it became a big problem to effect. Surprisingly, I was called by by a collection agency to pay for a bill I didn't incur because the new client failed to pay for a month or so. I have never been contacted by Stream Energy and I have never seen the said outstanding bill. Now, the collection agency is threatening me that it will be reported in my credit report for not paying on a bill I am not even aware of until today. To make mattters worse, your agent on the phone cut me off when I was explaining to him.
A really good service until you need help -- thats lacking a bit. i have been on this computer for 1 and 1/2 hours, and I have not gotten my business taken care of yet. however this is truly a very good and truthful company. i would highly recommend this electric company to all. They just need to work on their help for renewing service.
They charge you to pay bill online
My biggest complaint is that they charge me to pay my bill online. And there customer service is very much lacking.
Customer service as bad as it gets
Electricity is electricity. Under Texas deregulation you are basically deciding what you want to pay & who is going to bill you. My experience with Stream started with difficulty getting them to switch my service. Then came random billing dates, a failure to apply my payment which they did receive on time, an associated late charge with difficult removal of same, a double billing, & 3 lost faxes of my auto bank draft application. When they finally got an online ability to accept auto draft information they failed to send the draft to my bank & charged another late fee. These billing problems pale compared to their phone or email customer service. Email may or may not get a reply. My conservative estimate is that over the last year I have spent 5 hours of my life either on hold or attempting to communicate with several different people at each call who could barely speak english. Several times my call would simply get dropped and I would have to start the lengthy process over.
RUN FROM STREAM ENERGY!!!
I was a customer for 10 years. I paid my bill online on 7/9/10 & was double charged $146.35. I faxed my bank statement to Stream showing it cleared twice. I called every day regarding this. Now, I am told that I never called in requesting a refund, and since my bank refunded me, that they no longer have any responsibility. On my bill, I am being charged $171.15 for last month, and it shows that I was double charged. Yet, they refuse to take any responsibility whatsoever in refunding my bank or I the $146.35.
I am paying the last bill that I recieved and switching to Just Energy today after 10 loyal years!
If you want to be ripped off and blamed for it, sign up with Stream Energy. I guarantee they will not let you down.
Well, it's better than batteries . . .
In 2008, the only surprise was additional "fees" for access, taxes, and "payment processing" [up to $3 if you pay online or at a local merchant in order to avoid the "late charge" problem when paying by check--the check clears the bank before due date, but they don't post it to the account on time]. Since then, problems with 1)renewing contract [which enabled the company to charge a higher rate] 2) accessing account when they changed web page providers [the new page wouldn't let me log on and locked me out] 3)reaching anyone live on customer support [on one occasion, a recording announced the toll-free phone number was temporarily disconnected] 4)receiving a disconnect notice when bill was paid on time, but not processed by their company in a timely manner. Today, once "fees" are added to actual usage charges, the savings over Reliant Energy is not worth the aggravation. The CEO @ Stream needs to spend less time posting to Facebook and more time running his company.
I used to sell for them. Just switched.
I used to be an "independent representative" for this company. As such, I've dealt with my own headaches with them as well as customers - friends, relatives, etc. Problems I've personally seen occur include incorrect bills, service cut off without adequate notice, very short time from bill sent to bill considered late, hard to reach anyone on the phone... All in all, made me ashamed that I talked anyone into using this company. I certainly won't do it again, and switched my provider today, when my contract ran out.
Unclear rate plan
I locked in my rate for 2 years. In the small print, I missed the fact that they could charge me 16 cents a kilowat hour if I used more than 2000 kilowat hours! I feel that I was misled and duped!
Displeased customer
We started using this company when we lived in Bonham, Texas. At first, it seemed like a good deal. When we moved to Honey Grove, Texas our service was supposed to be transferred over. First off it was turned on at the wrong residence, and took approximately 2 days for service to be rectified to our address. We were sent on a wild goose chase trying to get it turned on, the customer service staff were rude and percentage rate was higher than it was quoted. We have had nothing but rudeness, un-helpful Stream staff from this company and
and we have had other people who have stream experience the same problems. I have been in customer service and know the importance of courtesy to customers in order to maintain and keep them. Would I recommend this company? No I would not, because I would feel guilty should they be treated with discourtesy and lack of care and concern. The lack of disregard to customer service is a shame. Once the contract is signed, we are no longer a priority.Verytrue
What happened to customer service?
I was a loyal customer for over 6 years and referred many people to Stream without any compensation as they advertise and when I terminated my service 39 days before the 30 day grace period the charge was $250. They would not discount it in anyway. When I decided to try the new company it was with the knowledge that I would be able to come back to Stream but that will not happen. In the shape everyone is in today this is not the way to do business. Please check before you sign, the company I signed with is lower and I have it in writing that I will get compensation for referrals.
Don't go with this company
This company is total fraud, i had a bill of 200 dollar for one month for one bedroom apartment out of one month i was not at home for 20 days atleast. I dont know how they count. Rip you off. Customer service is also no good at all.-- pathetic.. run away from this company
OMG Stream energy is GREAT....LMAO
I have had the worst experience ever with an electricity company. My Landlord offered us a $50.00 off for month if we use STREAM...I wish I would have gone with Green Mountain Energy. Stream's customer service is horrible and rude and condescending. They send out disconnection notices if you are late by ONE DAY!!! Their pricing looks low on the internet...but their bills are astronomical. So if you are not a millionaire who loves to deal with rude unprofessional people who laugh at you for having an issue with their company...I suggest you go with a different company...if not....keep a good sense of humor.
Dont do it.
Stream is not good. Over a 8 month period 6 months we were charged a late payment fee. Our check was cashed days before the bill was even due. Stream sends letters they have no ideal they sent then when you ask about them they have no record of them. Suprised they can stay in business.
Excellent marketing program
I think that this company has a great marketing program that allows big rewards in getting others to sign up for low energy rates.
Stream Energy does not care about customer account issues
I was misinformed of my options when I was planning a move. I was under the impression that when we moved to the new house, we would be under contract. When I received the electricity bills and saw that we were being charged a high rate, I called customer service. The customer service representative told me that I was not under contract. I was upset but went ahead and agreed to sign up with them for one year even though the rate was higher. Again, the bills came and I noticed that we still weren't on a contract. Numerous times, I called to have them correct the situation so that I would be get the contract rate I originally signed up with since the rates were currently higher. Each time, the customer representative told me that they didn't have the authority and my account needed to be reviewed and someone would call me back. I never received any callbacks.
Very Unhappy with Stream
One of my bills "trippled". We were not told anything about a $10.00 service charge being attached to our bill. Cannot get in touch with person who signed us up. Does not return our calls. Changed five bills and all are costing us more than ever with WTU.
My new company
Stream is cheaper the TXU and Reliaent engery and with out some of the fees they charge.
Stream Energy saved me a ton of $$$
Quick and easy billing, no fine-print. Best of all, no $6 surcharge for customer service calls.
Must have automatic withdrawl.
At first, I liked the prices. But...It was difficult to get hooked up, because I needed my ESI# and Stream did not want to find it for me. They gave me a number to call for them (Hope you have patience and a lot of time on your hands). Stream has a tendancy not to send you a bill and then they call for you to sign up for automatic withdrawl the day before they shut your power off. This is not being late a few weeks, this happens if you late 2-3 days. You have about 3-4 days to pay before they shut your power off. If your bill gets lost in the mail, good luck!
Am now in need of anti-anxiety medication
Have 2 accounts with this company and have never been late on a bill. Customer service is frequently difficult to understand and can be rather rude at times. Service lacks any degree of personalization and you will have difficulty reaching anyone that would be in a supervisory position. A resolution specialist is of no help as they,to, provide the wrong information, thus, further delaying a resolution to the problem and creating a late charge for me. They are very inflexible and refuse to explain the reasoning behind decisions. This has and is causing me loss of sleep and so far the only way to rectify this is to pay them $500, because they refuse to issue a simple form requested by another company (won't explain why) These people have,literally, had me in tears.I will be "fussing" about all of this on facebook, etc... All of this originated with a customer service rep. giving me the wrong information.
Un-helpful
I have been a customer of Stream for several years and have always paid my bills. Last month I went on vacation and swore I paid my bill, but somehow over looked it. I got back and realized the mistake, but power was shut off! Less than 1 month from the last due date. So on top of being shut off, there are late fees, reconnection fees (regular or if you pay me $40 more for what they call a priority reconnection fee but it actually has the same time frame as the regular reconnection fee!) The whole time expressing my concerns, I am being up-sold on a contracted plan!!! This place is ridiculous. I will be switching!!
ExSTREAMly unhappy customer
I decided to read the Stream Energy reviews
from oldest to newest, and am discovering that
Stream Energy has had the SAME COMPLAINTS and
lots of them since their first review. I am SO
HAPPY to find out that I am NOT their only
unhappy customer. To reiterate what others have
already said, their customer service is a
joke...they read from scripts and no one in
that dept. has the authority to do ANYTHING to
make the customer happy or to right any wrongs.
Their cust. svc. dept. is THE ONLY dept. that
you can call, and they cannot transfer you to
any other dept. or to a supervisor or manager.
They have dragged out my request for a letter
of credit for over a month, just so they can
continue to charge me exhorbitant rates. I'm
happy to say that I have made a switch from
13.2/KWH to 8.6/KWH with another company and
will NEVER have to deal with stream energy
again. BTW, I was their customer for SIX YEARS
and loyalty got me NOWHERE! Hallelujah I'm free
from Stream Energy!!!
Dissatisfied customer
I have been a customer of Stream Energy for 6
years and the first 4 years were okay. But the
last two years I experienced very poor customer
service and was paying the highest rate they
had (13.2/KWH). This last month before I could
switch to a much lower rate, I was on their
"variable" rate and was charged $0.12/KWH -
their 'Green & Clean' plan, when they also have
a variable rate of 9.6/KWH. Why would they
charge me, a 6 YEAR CUSTOMER, the higher rate?
Possibly because they knew I was changing
companies? This is just ONE of the many
complaints I have with Stream Energy. Mostly
they have the worst customer service
representatives who just read their lines from
cue cards. Glad to be finally free from Stream
and going to a fixed rate of 8.6 cents per KWH.
:)
Good, But Raised Prices - Time to Move On
We had Stream Energy "Clean 'n Green" for the past
18 months. We signed up originally because of the
price. Everything went very well! No complaints
about any aspect. Once, we renewed our contract,
as the price at that renewal was still
competitive.
Now, they don't have competitive prices any more.
We're going to a lower-cost provider.
Dissapointment
I've been with stream energy for almost 4 years and I have not been happy. The only reason I haven't changed company s is because I am so busy that I haven't had the chance to change. There are many other company s that are far better than stream energy. Their customer service is horrible.
Poor Customer Service
I was selling my Dad's house in East TX. Someone stole the meter off the house, since no one lived there. I called Oncor, who replaced it. I called Stream to have my estimated bill credited to my account. After Stream verified from Oncor that no electricity had been provided to the house since there was no meter, they still refused to credit the payment for services Stream never rendered. I will NEVER use Stream again & have been telling everyone I know what they did & to check out other providers, since Stream has become more expensive & isn't that great of a deal, anymore.
Practical Online pymnts options
I am a 2 year Stream Happy customer, it just keep getting better. My online payment company just added Stream, VERY practical... the well structured statement is something that i didnt get with my last provider... I DONT WORK for them and I am not getting paid for this comment, I wish all the comments were genuine and not by employees by the same company...
Billing Errors
For two years I have paid my Stream Energy bill electronically on the due date. Stream sends an electronic bill to my bank which sets up an automatic payment on the due date. In early April I received a Disconnect Notice from Stream saying that my payment was 2 days late. I checked with my bank and the bill was paid on time and they provided a confirmation number from Stream. Stream customer service would only say that it was a "mistake" and to ignore the disconnect notice. I have chosen to switch providers. I don't want to take a chance on them turning off the electricity "by mistake"/
Satisfied Customer-
We have tried several electricity providers and found Stream to be the Best in customer service and support. Matthew P.
I'm Happy. Beats what I had.
I have not had any problems. Billing is easy to read, unlike some other companies. I have had a very good experience with them. NO COMPLAINTS!!!!
Stream Sucks
I hate stream ever since I got them years ago.. I am looking for a new provider. They just told me that the past 5 invoices they billed me were incorrect and sent me a bill for all of it which was more then double my usual bill...
EXCELLENT OPPORTUNITY
I was fortunate enough to sign up to Stream 3 years ago when they were advertising 11.6 cents and I haven't had a complaint at all. Based upon their new pricing structure, I will sign up again.
Not very Happy
I am with Stream Energy currently and its my first month. I was told by a Rep that I was unable to lock in a fixed rate over the phone and he would have to mail me my information and for me to sign and return. Well the first thing that went through my mind was thats going to take a while and I have to wait to start saving money. I am a single mom and its hard enough trying to make it. I live in a ONE Bedroom, when I received my Bill....Oh My Gosh!!!! It was almost $300!!!! I called and spoke with Stream than I was given the option that a Rep could call me over the phone to lock in a rate. I was so upset because this option WAS NOT discussed with me the first time. Or I would have had that done the first month. Anyway,nothing they could do about it now, they got me!! Not sure if I'm going to stay with Stream I felt lied to.
Very disappointed customer! :(
Happy Days
I have been with Stream Energy for over 1 month and am happy to say that I wish I had used their service 4 years ago. Their rates are affordable and their customer service is excellent. I have been in Texas for 4 years and just got fed up with Reliant Energy taking my money. Stream is the way to go.
Awesome
I have been extremely happy with Stream. I have saved a lot of money also. Very Very Very Happy!!!
Brotha al
THE COMPANY SEEMS TO BE PRETTY GOOD, I HAVE NOT HAD ANY COMPLAINTS AS OF NOW. I THINK MY ORIGINAL CONTRACT IS EXPIRING AND I DO NOT WHAT IS OR WILL HAPPEN FROM THAT POINT
Stream Energy is a nightmare!
Stream Energy's customer service is a nightmare to deal with. Information provided is inconsistent varying from one representative to the next. I have contacted them over a dozen times trying to get a billing problem resolved. Contact on their behalf has been almost non existent at best. They just push the responsibility to the new electric service provider by saying that the other company "dropped the ball". Stream said as the customer "I probably have a better idea of how electric companies really work". Ultimately the customer pays the price! I would NEVER recommend this company and had been a loyal customer for over 2yrs!
EXCELLANT
Love this Company. Have always received EXCELLANT service.
Stream Energy
Stream Energy are crooks. They take advantage of people, do not let customers know when their contract expires, poor customer service, etc. I would not recommend them to anyone
RUN....RUN.....RUN
My contract will be expiring with Stream Energy in September. I am counting the days!!!. There is no way, I will be renewing my contract with them. These people will "lure" you in promising lower rates and in the end, you will end up paying more than you think. RUN....RUN....RUN..... Everyone needs to stay with Reliant, TXU, Green Mountain. These companies may be a little higher; but, at least you know what you are getting.
MIXED FEELINGS
Getting electricity on was simple, and it was even on ahead of schedule, but after I had the power turned off and moved out I received a bill for a month I was not even living there.
Stream is not a company that works with any of its customers. We were late less that twenty days and owed less that $200, and they turned our power off in 40 degree temperatures with a one year old baby in the house. When we called to reconnect they did not help at all and acted as though our business was not worth the effort.
Knowledge is power
I'm a former Ignite Associate and have worked for another electric company as well. Stream's customer service is very poor! Their rates are never the lowest. Educate yourself about de-regulation - Stream only bills you, someone else is actually providing the electricity! They are called the "poles and wires" provider and that is who you call when the power goes off. In my area, it is Oncor. Check terms of service to see if there is a monthly customer charge. Sometimes, even with that charge, they still might be the lowest. Since customer service and correct billing is the only thing they do - Stream does not merit your business!!
GBM
I have had a good experience and a pretty low price.
Stream is not at all responsive
Stream or Ignite has no customer service. They do not respond to any effort to contact them.
GOOD COMPANY
Stream has been good to me. Good rates, kept with there contracted rate, even when rates went sky high after the hurricans.
Awesome Rates
The rates are great, and they have no service fees every month. I am so happy to b a customer.
Consumer-antagonistic
I'll echo what others have said here---based on their behavior, Stream
seems much more interested in you giving them money than in them
giving you service. I've gotten termination notices even when I've paid
bills on time---I think they actually mail them just before the bill's due
date. Of course, there's the "disregard if you've already paid"
disclaimer, but it's clear that they want you on an extremely short leash
(or auto-pay).
Also, their averaged billing is...confusing and a bit suspicious. (which
makes auto-pay terrifying!) According to their site, my kwh usage
varies about 3% per month, through the year (which sounds averaged
to me, and I thought the *billing* was averaged, not the usage,
but...whatever). And, I'm on a fixed rate plan...and, somehow, my bills
have gone up about 20% in the latter half of `09 over my bills in the
summer of `09.
I'll be moving to someone else when my contract's up.
Stream electric has been great!
I have had a great experience so far with Stream. A friend asked me to be his customer. I have to admit that I was a little leary and had really low expectations. Shame on me because this is a good friend of mine who is a good guy from a good family. I have referred him several friends to be his customer and all have had good experiences. Once I understood the differences (good rates with no service fees, junk fees, etc.) I really became a fan. All I know is I pay a lot less than I did before and the service is better. Plus I am helping out my friend.
Satisfied customer
5 to 7 days to process a bill is to long.
Suck you in
Friends (loosly) get you in and you never get out- high price locked in ripoff scam...I was stupid to go with them. I will pay the scam 25 disconnect just to be rid of them
Stream Delivers
Stream has been my electric company for the last 4 years. They have been a good provider locking me in at a fixed rate for 3 years after my 1st year of service. Additionally, I have been a good customer always paying in a timely manner and unfortunately for them some local Houston companies have significantly better 1 year fixed rates. If Stream could even keep me at the same rate as I am currently paying I would have stayed with them. To all of you folks that work for energy companies- you need to get on the ball when it comes to taking care of current customers. So now I will switch to SW Power and Light or Mega in the next 30 days on a 1 year fixed.
No Customer Care!
I have never had such a poor experience with a company as with Stream. Twice, in August and December of 2009, I submitted paperwork, per their solicitation, to fix my rate. Twice, my paperwork was not processed. When I realized my rate was not fixed, I inquired as to why only to learn that I failed to "check a box" on the form. Did Stream Energy "Customer Care" inform me of this so that I could correct and get processed? No! When I tried to make the correction, the rate was no longer available. Only a higher rate could be attained. What has happened to taking care of customers?
John
Service
The change and service provided for the change and checking on expiration of current pland was very good.
Most likely
They were right we have not seen any difference except Stream contacted us to let us know our contract was coming up and we saved even more.
Four Year Loyal Customer
Stream Energy has integrity and cares for its customers.
Excellant
Love this co. Have had excellant service
Moore's Review
I left Stream Energy because they socked me with a incredibly high bill because someone in their office or outside their office did not properly bill me for prior months. Not even once did the customer service rep. I spoke to acknowledged Stream's error, but rather treated me as though it was my fault, and furthermore, no apologies were offered. When I paid my bill, I thought I was being a good payor. My budget cannot withstand these kind of errors. Stream Energy assumed I could pay a large bill in one lump payment. The only resolution offered was a pay arrangment. I feel I should not have to pay for their mistakes!
Decent
Prices are reasonable. If you mail your bill 2-3 days prior to the due date, they still charge you a late fee if payment not posted on the exact due date. Not easy to reach or deal with over the phone.
Stream Energy
Great customer service, always willing to help if there is a problem.
Just another - not really cheaper, but watch those fees!
I have been a customer for long time, switched today finally my contract was over. The main reason is because the day I get my bill I only have 5 days to pay (according to due date) or they charge a late fee (AND THEY DO EVEN IF ONE DAY LATE- EVERY TIME!). And they get rude about it when I call them and ask why they do not allow say 14-20 days (like most) before charging. They do this because they want to force autodrafting, and I refuse. Thus I refuse to stay with them any longer. Plus they are not cheaper by much if at all even without the late fees every month.
Worst service ever
Found out we had to move so we called to transfer service to our new location. Called on a Monday and was told it would be turned on at the new house on Wednesday. So we start to move our stuff over to the new place. Wednesday comes and goes and no electricity. So we call and are told they have untl midnight to turn it on. Check after midnight and nothing. Thursday is Thanksgiving so they are closed. Call on Friday and we are told that they never said it would be turned on Wednesday. After 30 minutes of being on hold and dealing with rude customer service reps, we ask for a supervisor. After 20 more minutes of being on hold someone claiming to be a supervisor finally comes on. Long story short, I ended up cancelling and going with TXU who would only take 2 days to turn on my electrcity compared to stream energy who needed 5 days for some reason. They have bad customer service and don't care about their current customers. I reccomend everyone to take their business elsewhere.
Stream Rocks!
Great customer service with the best prices. No hidden fees. They Rock!
Just like any other electric company so far
To me Stream seems like any other electric company. They all scare me ha ha. I've been with Stream for almost 2 years now. I haven't had any bad experiences yet except that they had to estimate my bill for the month that we had a hurricane which was pretty high...But, it worked out because then i didn't have to pay them for 2 months. Also, if you pay them late they charge you a fee...like any other But TXU would call threatening to cut the lights after 3 days! I've never had that with Stream. I'm a single mom so that's important.(and no, I don't do that very often, maybe once a year.) I see a lot of people are having issues when calling but I haven't had to call thank goodness. Most elect companies don't care about their customers once you are locked in so probably true. I rated Stream in the middle because i think they are average...not bad...just average. If anyone finds someone great please let me know :) So far I haven't had any reasons to switch.
WoW! My electric bill dropped in half.
Let me tell you about my Stream Energy experience in my opinion. When I was approached by a friend I thought to myself this is crazy, how much is 1 or two pennies going to save me a month, and is it worth the bother? Well, now I know, my bill dropped by $80.00 and it was prety simple to switch. The kilowatt usage was equal to the month before. Apples to apples. Thanks for the power to choose and deregulated energy.
Switching
Been with them 1 yr next month.No problems.My
electric bill has only been paid late twice in
29 yrs.The first time I was a single parent and
strapped financially all the time.The second was this month when my wife misplaced the bill.
(she had a stroke 10 yrs ago & tends to forget)
Anyway the bill was due the 6th.The 9th I get a
disconnection notice saying I have 2 weeks to pay or I'll be disconnected.What kind of s--t
service is this?ALL my bills have been paid on time since I moved down here 29 yrs. ago, ex-
cept twice. I guess past records don't count for squat.After reading the other reviews,I am
definitely switching.When my wife called them about the notice & never being late,they said
it doesn't matter.I told her to tell them that
I WILL be looking for a new provider.After reading the guy trying to switch 5 times to no
avail,that sealed the deal.WHAT BULLS--T!!!
Worst service provider I've ever had
I used this service for three years and at first it was top notch but it has went down hill steadily. Bad customer service and worse customer retention. Wouldn't recommend to anyone I know and I was a rep.
Run, far, far away from this company!
I thought this was a pretty ok company to be with. No problems to think of during my contract service period, that is until I moved and had to switch to a new company! First, I was told "we are having computer issue, please call again" more than 4x in 2 days. Then when I did finally speak to someone, it apparently was not "logged" in so today when I called, I was apparently lying! Then "they" sent me 2 separate invoices with 2 different amounts stating I owe both, even though I clearly closed my account before those dates AND paid the "final invoice"!!! Horrible customer service, were not willing to help explain, or take any fault!!!
Stream energy rating
I have had nothing but a good experience with this company from the rates to the signing up online. I would recommend them to anyone that needs a good provider.
Rates and Online OK, small call center
I've been with Stream Electric for about a year. Both the rates that I got in an apartment and at a home are competitive, and at the lower end of the spectrum.
The online experience is good, and payments get posted to my account in a timely manner. The online site for them has comprehensive information about past history.
The worst issue that I had with them was when I moved. This required me to call, and I had over 30 minute wait time more than once. (I could not hold that long several times.) I did get through once, and they errored in moving my account, and did not get it done. I finally had to write them, which finally generated a phone call, just about the time that I was moving. (I was uncertain if I was going to get service!)
They need to beef up the call center, but the online experience is good.
Mind Numbing Waste of Time, Bad Service
Everything started fine for the first two 6 month periods, then it went to hell. First, they "double contracted me" and gave me some line of BS about how both 6 month periods were being served consecutively like time served in jail, which was appropriate. Since then, I've signed up for the 10.3 cent rate, down from the 11.4 cent rate, and 13.4 cent rate, 5 times. Finally, it kicked in after several more high summer bills (intentional, I am sure). I am currently on hold now for 42 minutes and keep getting teenagers who can't even read the statement. I ask for a supervisor, and get another teenager The new rate hasn't kicked in, and it is 10.30.09. Should have started 5/4/09. Then 6/4, 7/4, 8/4. I've got a page of confirmation numbers. My next email will be to the Texas Puke (PUC). I think my arm is going numb from holding the phone.
Not customer friendly
Be carefully when dealing with this company. Not looking out for customers. Point and case, when I signed up with this company, rates were 14.4 cent per kwh, they are now 11.9 cents per kwh. Do you think they are willing to lower my rate as an existing customer? After a hour of time and three representives, Angel, Abbey and Mike the resolution agent, nope not a chance. So they arent looking out for the existing customers, they are to stuck on you are cancelling the contract. No I am not cancelling, which is $250, I am trying to extend and take advantage of your new rates which would save my household $40-65 a month. I can not wait until Nov 13, 2010, that is when I am able to switch providers. Dont be fooled into they got low rates over lacking in good customer service in which there is none. There resolution is you are stuck with and you will like it or pay us the $250 resolution.
Rate plan
I would not recommend stream energy because they introduced us with a reasonable and now we are paying more than 12%. the bills are outrageous. i pay it every two weeks because that's the only way we can pay it in full and they always send us a disconnection notice after i pay half of the bill the first week. Even though i tell them that is the only way i can pay and they are getting their money every month.
Billing and Account Management
Stream Energy gets a minus 200,000 from me. I would not advise doing business with a company that can not afford to have their own account collection company to accept payments for their product via phone unless you pay an extra $2.95 per month fee. I try to pay my bill via telephone because if I use the post office and mail my payment in and the post office does not deliver the check to them by the due date, they will charge you a late fee and rip you off that way. I am just a poor retired senior citizen on a limited income and can not afford to do business that insists on ripping us off at every turn if they can. The government does a good enough job on that, I do not need a rich rip off company doing it also.
WORST CUSTOMER SERVICE EVER
I would rather pay more money and get a company that is honorable and has a high standard for their customer service. I moved addresses and no problem then 2 months later I get my new address disconnected because they applied my payment to that address. Simple remedied right? Wrong 2 days of calling and I can't get answered why when I asked for that service to be disconnnected at time of move out. Then to get a customer rep that not only is not helpful is flat out arguementive and refuses to transfer to a supervisor. Bad day right? So I call back and get a supervisor, She is even worse.l.. I will be switching companies... It's not worth the discounted bill if the service is not only unreliable but a NIGHTMARE> I usually do positive letters, maybe a save another consumer the same aggrivation.
Great Company
Their price does not bounce up and down. They are consistently lower than Reliant. Other companies have lower prices that later go higher. Been a customer now for over 4 yrs. Highly recommend!
Atrocious billing & customer service
My bill with stream energy went from $48.70 to $473.91 in 30 days.and i'm on a fixed rate .My bill has never ever been that large. when i called stream energy billing & customer service dept all they could tell me is that my meter was not accually checked but it was a drive by estimate by centerpoint energy and that i would have to pay the $473.91 bill(which i do not have) in order to keep my service from being interrupted and it would take centerpoint 4-6wks to re read the meter and it could cost me 30-60 dollars more for their mistake. now i've been in CS on the corporate side of the fence, & i have never ever heard of a company bullying it's customers (who pays their salaries) like that. In addition to that, why should i have to pay for their mistate. now i'm facing interruption of my service and just brought a new born baby home from the hospital.I assure u that if anything happens to my child b cause of stream energy or centerpoints mistake b cause of incompetent meter readers,there will b legal action taken. If a company treats it's customers with no more consideration than that,they need to have their license take by the PUC and be driven out the business b cause all they do is rip customers off & all their employees know how to say is" i'm sorry there's nothing we can do that's the policy. " There so called problem resolution specialist need to resolve customers problems & treat people with dignity & respect and not say" there's nothing i can do & no u can't speak to my supervisor." that behavior is unexceptable in this economy.
Great provider
I have been a customer since early 2005 and have had the best pricing, support and service in my adult life.I would and do recommend Stream Energy to any and everyone that I know.
Atrocious customer service
my bill with stream energy went from $48.70 to $473.91 in 30 days.and i'm on a fixed rate . now when i called the customer service dept all they could tell me is that my meter was not accually checked but it was a drive by estimate and that i would have to pay the bill in order to keep it from being disconnected it would take centerpoint 4-6wks to re read the meter and it could cost meeee 30-60 dollars more for their mistake.now i'm facing a disconnection and just had a new born baby brought into the home.if a company treats it's customers with no more consideration or regard than that,they need to be driven out the business.because all their employees know how to say is " i'm sorry there's nothing we can do that's the policy".and i know that there is always something that can be done especially when it's the companies fault.Get resolution thinking employees,not robots.
Good Online Interface, Average Pricing
I've been with Stream almost a year, and will change the end of this month when my contract is up. Took a six month contract when my previous provider - National Pwr - dumped us all and moved out of state. They proactively let me renew - at a lower rate - after only 4 months of the contract. The online account information contains archived bills which I believe go back to the first bill. I would love to stay with them but for two things: 1) I can get my electricity cheaper from at least a dozen other REPs, and 2) They won't let you pay by credit card (so I can't put the perks on the MasterCard).
Reliable service overall
Overall, stream energy provides reliable service. They were great through out Hurrican Ike. We have signed up and locked our rate it was the best. Our 3 year contract is up and we are looking for the best rate, but even more importantly clean energy.
Professional, courteous, and efficient!
Helped my elderly neighbor upon request and was pleasantly suprised by the
thorough manner in which the customer support team proceeded. I later spoke
to her about her bill and she was elated with her $150-$200 monthly savings.
This was her third company to try.
She was so excited that she convinced her church to switch and reported to me
that they saved $1000.00 their first month alone! Thank you Stream Energy for
offering a refreshing choice! I have been burned repeatedly in the past by
what used to be the State's leading electrical provider. I am currently residing in
a regulated area but have suggested Stream Energy's outstandind services to
several of my friends! Needless to say, they are happy as well!
You should consider this as a viable option.
Money goes down the stream
They're payment play sucks. They will add you previous account from years ago to your new account and only apply your payments to the old account which will make your new account past due. They wanted me to pay $400.00 a month which I couldn't. They only gave me 4 months to pay off $600.00 along with my $200.00 current bill.
Stream not a good choice
Their plan is deceptive. This is a pyramid type marketing plan and should be avoided. It is not as cheap as they claim.
Worst Electrical Company
This is the worst electrical company I have every had. Stream charges extra cost, turns your lights off due to their mistakes, and has the rudest customer service ever. It is like no one knows what is going on there. I would not recommend this company to anyone. I had to turn them in to the PCU company. It took me 1 year to get my problem straighted out. I signed up for 2 years, and I have 1 year left with this company. Never again.
Not happy
Prices started out alright, but went up steadily, with no warning, and difficult to get ahold of anyone in customer service. They promote themselves through private individuals.(MLM).
Stream is a rip off
I was on a 12month contract with stream, about 3 months before it was up. my phone was called about 4 times a week and i had about 3-4 emails aweek from stream to renew my contract, finaly their rate went down and i renewed for 6 months. on my 13th bill which should have been the first of my cheaper bills i was billed at the higher rate, the reason? they made a point to read the meter 2 days earlier than normal before my old contract expired so they could charge me augusts rates at 15.5 instead of the new rate at 11.3 difference about $85. i have called them 3 times the first time they said "tough pay it" 2nd time we will review it 3 time "we reviewed but took no action" imagine how much money they made it they did this to a few thousand people each month, that don't know better, to complain to the bbb and the puc. i wonder if i had been going from a low rate to a higher rate, if they would have done the same thing? i doubt it.
Great
I switched over to stream about 3 or 4 years ago. Pricing was awesome and never once encountered a problem.
Zero Deposit...Yipeeee 4 me
As a recent college graduate, I was shocked to find out that I would not have to put up a deposit. I recommended it to 3 of my friends who have experienced the same.....Try it 1st...the other company's had a mandatory deposit when they found out I had never had service before!
Disappointed in Stream Energy
We have experienced very poor customer service in the Billing Dept. We asked to be put on Average/Balanced Billing back in June. Here it is September, and still has not happened. I have made 5 calls, each time being promised it would show up on our next bill. Now I've been told we have been on another plan (Oh really?), and now we should be on the "Averaged Average" Billing, but our monthly average is $50 higher than when I requested it 3 months ago.
Worst service ever!
We asked them to transfer our service and they charged us and sent us to collections for the services provided to the next tenant. Yeah, collections even though we weren't living there!
Problems problems
1. I locked into Stream Energy thru Ignite at one rate and then was charged another. It took months to get someone to fix the problem...at my cost.
2. I called in for better rates and was told I would get them without further cost even though I was under contract already. They admitted they had given bad information but refused to work with me to correct.
2 problems contacted about. Required multiple calls. No satisfaction.
Done my homework
An excellent company to work with.
SORRY CUSTOMER SERVICE
I called to review and change my service to a better rate. All they can do for you is send you to the internet. NO one wants to work anymore they would rather lose business than help you on the phone!!! I will now be switching electric companys to one that is more helpful. I will never recommend this company!!!
I have been with stream for 4 years and are very pleased with their service
Stream Energy Service
I have been completely pleased in every way as a Stream Energy customer. They are very competitive with their rates and the ease of signing up as a customer was a breeze! Since becoming a Stream Energy customer, the only thing that has gone in a downward direction has been the amount of my monthly bills!
Great web site and service
I have been with Steam for several months now. The new customer web site is great and they are very flexible in their rate lock changes. They also do not have the same hidden fees that most others have.
Rip off!
After completing a year contract, i renewed for another 6 months to take advantage of a much lower rate, on my 13th bill they billed me at the old much higher rate, when i called it was because they read the meter two days before the old contract expired and they refused to adjust the bill, until i called several times. once my contract expires i will never do business with them again, what a rip off!!
Ease
I was approached by a friend that is an independent associate. First, I had questions and wondered what if my electric went out. She explained there were no risk, the service wouldn't change. I've been very happy and my rates went down after my contract was up, now that's a change. I would reccomend Stream to anyone.
Bad Online Services
Service is ok but trying to get on line to make a payment is a joke. I don't want to belong to another company, I just wanted to make a payment as their statment says.
Stream can't get it right
My experience with Stream has to be the worst encounter I have had with any company. We recently moved into a house and they messed up transferring service. I spent hours on the phone with them dealing with something as basic as transferring service from the previous owner to me. This took several weeks and multiple calls. When all was said and done they billed me for charges related to their mistakes. They also billed me the wrong kwh rate. This resulted in another 4 phone calls to correct and to validate. I have not seen my next bill so I am not convinced the problem has been resolved. I think I have probably talked to just about everyone at their service desk. If I have to make another phone call to them it will be to drop their service. If you have a choice in electric providers look elsewhere!!!!!
Just Don't Change
We have had Stream Energy from the 1st day they were in our area. The service was fine, there were a few billing problems, but they did fix them. Now we are trying to switch to another provider and it has been horible trying to get a letter of credit from them. It took them two weeks to send the 1st one and it was wrong. Now it seems impossible to get it fixed although they agree it is wrong. They keep sending me the same one without revising it! Of course if they corrected it, I would no longer be a Stream customer. HMMMM, sounds a little fishy to me.
Bad Customer Service
Just got off phone with your customer service. have new contract which starts july 7, 2009 and new rate 4cents cheaper, however because old contract ended the 7th new one starts 8th i do not get new rate until next billing and there is nothing anyone can do [even the esclation dept]
so here i am expecting the new rate oh no no mrs. harrington you missed it by one day and no one on this planet can do any adjusting it is against policy. so i will probably pay, and cancel in 6 months when contract expires and i cannot wait this will be a belated CHRISTMAS
gift for me, i wish i could say i feel better i do not so i will end this with a rating stream energy a 3
Stream
This company isnt the best in theo world but it has a good plan. I was unfortunatly pushed into the plan from my new landord. Its ok but I would rather have kept my old company.
Hot and Unhappy
This company is awful to do business with. Their accounting is terrible. They are the most expensive company we have ever had and offer the least flexibility and worst customer service. Be careful what you buy!
Unique personal service
Our experience has been incredible! A friend provides our personal service. Now we don't even have to call the company. We just talk with our personal electric consultant!
Thiefs!
Representative told me one rate, which I repeated back to her to confirm. Got bill and rate was .026 more ($102.44). Went round and round with managers who listened to phone call and said I was right, but still would not honor what the sales representative told me! If they want to do business this way, I will NEVER recommend or use their service again!
Thiefs!
Bad costumer service
I switched to this company because of a friend on mine and later realized
it was a big mistake. They're prices are higher and they're customer
service reps are rude. I do not recommend this company. I regret
switching from TX energy.. They were much nicer and always willing to
make payment arrangements if the bill was higher than expected. Do not
expect that from Stream Energy. I've been with them over a year and now
I'm stuck in contract.
Reliable Service, Great Price!
For the last 2 years with locked-in rate of 0.1190 per kWh, our bills have been much better than before. The service from Stream Energy has been impeccable as well. Highly recommended!
The best one yet
I've been with Stream for almost a year and they are FAR better than Reliant, TXU, Gexa, and Amigo. They are very good about informing you ahead of time when your fixed-rate plan is about to expire so you can re-enroll or choose a new plan. Gexa never let us know and our price per kwh more than doubled and we were billed over $800. Stream Energy is definitely worth checking into!
Great
This is a great company to be with. Every time you call you get someone who actualy speaks english.
Frustrating customer service
I switched to this company to help out a friend who was a Rep in their pyramid scheme, but I am sorry that I did. They totally botched my contract and move to my house and are capable of doing nothing to fix it. When I ask to speak to a supervisor, they tell me that they can't do anything about it either. I do NOT recommend this company at all.
I have been getting the run around from stream for 6months! They bill whatever they want and they refuse to take it off even when you prove they are wrong!!!RUN!!!!!
Stream is OK
The power side is alright..easy to work with, even after disconnect, which was our oversight.
Over Charge
I was over charged and on two occasions by this company. Trying to settle any problems with this company is impossible. I spent hours trying to resolve this problem. Finally I just signed up with another company and let stream put the charges on my credit. I refuse to pay their erroneous charges.
Awesome provider
I have had Stream Energy for a while now. I love their customer service and easy to read bills. They really are a great company.
Very Poor Service Provider
Stream Energy needs to improve on many levels. I recently changed my service from Stream after several years with them. Their wait times for customer service are excessive. A customer cannot speak to any department other than customer service so getting a bill corrected takes an inordinate amount of time. The customer is expected to call back to make sure a correction has been made and when it hasn't, the process starts all over again. Should a customer go on month to month rates, the company just virtually won't make corrections until the customer has re-signed a new contract. They overbilled me the last two months in a row and it took an "act of congress" to get it corrected. Had I had a job working during the day full time, it would have been impossible for me to get it straightened out. Beware consumers. Watch your billing closely.
Poor Customer Service
We had to switch to a new company because of extremely long wait times to speak live or otherwise resolve normal customer service issues.
Stream Energy
Ease of switch and keep me informed when new promotions come up so I
know I always have the best plan available.
Check your bills carefully
I got .10/kwh the 1st promo year. When that was about to run out I switched to average billing so my bills would be consistent. After about a year of that my bills started to fluctuate. I called about it and was told Id been placed on month-to-month billing with variable rates after they discovered a serious billing error on all accts that switched to avg billing after the 1st promo year. They hadnt changed the rate to current rates, but had kept it at .10/kwh. They realized it was their fault and opted to eat their losses and not charge the customer for back rate differences, which, I was told, legally they could have. I asked them to go over my bill with me and found their computer had different numbers than was on the bill they'd sent me. I asked to speak to a manager and was put on hold. I would have cancelled my account that day if I hadn't been LEFT ON HOLD while they closed for the day and went home. I cancelled next morning and got on with Startex which has been great so far.
Cheap electricity
I switched to Stream from TXU and my bills have been cut almost in half !!
Strong Company, yet cheap prices
Have taken VERY good care of me and rates are great for such a strong, stable company.
Finding a cheap electricity plan for apartments isn't hard. You should focus on the 500kWh rate and look for a plan with low monthly fixed charges. Bill credits are probably not a good idea with low usage.
— Matt Oberle on January 24th, 2024