Viridian Energy Customer Reviews
We've been collecting customer reviews for Viridian Energy so you can get the inside scoop on what it's like to be a customer.
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Featured Review for Viridian Energy
Alternatives to Viridian Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Viridian Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| GridEdge 36 | 36/months | 9.9¢/kWh |
| SimpleSaver 12 | 12/months | 10.0¢/kWh |
| SimpleSaver 14 | 14/months | 10.1¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| SimpleSaver 12 | 12/months | 10.1¢/kWh |
| SimpleSaver 14 | 14/months | 10.2¢/kWh |
| SimpleSaver 18 | 18/months | 10.3¢/kWh |
Viridian Energy Rating and Review Summary
There are 1 total reviews for Viridian Energy, with an average rating of 1.2/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Viridian Energy | 1.2/5 | 1 |
| Star Rating | Ratings and Link |
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| 0 5 star reviews | |
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| 0 2 star reviews | |
| 1 1 star reviews |
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Recent 5 Star Reviews
Recent 4 Star Reviews
Recent 3 Star Reviews
Recent 2 Star Reviews
Recent 1 Star Reviews
Worst Customer Service
Viridian Energy constantly has trouble with billing options. The phone number on the bill is for TriEagle and I have to spend 30 minutes to an hour trying to get a customer service person who can help me in Texas. This is a monthly occurance. Last month I paid for my February bill and they took out the same amount at the end of the month. They did not have authorization to do so as I did not sign up for auto draft. The customer service agent basically argued with me that I paid that second installment which went toward my current balance. I paid the balance and set up auto draft and neither was processed nor did they have a record of it or a record of the agent I spoke to as well as no notes were made about my call. They are a nightmare to deal with I have never had issues with any other electricity provider. I have asked to speak with a supervisor on several occasions and never receive a call back. My suggestion... run, do not walk away from this company. They will only cause stress and headaches for you!
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Worst Customer Service
Viridian Energy constantly has trouble with billing options. The phone number on the bill is for TriEagle and I have to spend 30 minutes to an hour trying to get a customer service person who can help me in Texas. This is a monthly occurance. Last month I paid for my February bill and they took out the same amount at the end of the month. They did not have authorization to do so as I did not sign up for auto draft. The customer service agent basically argued with me that I paid that second installment which went toward my current balance. I paid the balance and set up auto draft and neither was processed nor did they have a record of it or a record of the agent I spoke to as well as no notes were made about my call. They are a nightmare to deal with I have never had issues with any other electricity provider. I have asked to speak with a supervisor on several occasions and never receive a call back. My suggestion... run, do not walk away from this company. They will only cause stress and headaches for you!