How Do Ratings Work?

We aggregate data from multiple sources, including our customer reviews, kilowatt-per-hour rates, Public Utility Commission of Texas complaint statistics, JD Power & Associates ratings, company standings with the Better Business Bureau, telephone and online surveys. We also take into account individual plan types, standard features offered by each electricity provider, account management features, customer rewards and incentive programs. Additionally, we test customer service wait times, order cycles, and dozens more data points to provide a comprehensive view of Texas electricity providers.

Texas Electricity Ratings recognizes that customers may use our site to justifiably complain about poor service and bad experiences with individual electricity providers. However, our goal is not to be a complaint forum, but rather a community that takes many different aspects of a company into account in order to provide a balanced and fair overview to help benefit consumers.

Texas Electricity Ratings provides shoppers the opportunity to take an active hand in their deregulated electricity market. When customers rate, everyone wins.