Brilliant Energy Customer Reviews

Zero Complaints - Happy with service

I was with Reliant Energy for many years. Each year, I check powertochoose.org and saw the very low rates Brilliant Energy was offering. I signed up for the "Electric Plan G" back in January. Low rates were incredible. Very easy process to sign up on the web. I had a few questions, so I emailed their customer support. I received a response in less than 30 min from Nadia. Great!!Bill payment very easy thru their website.Overall, i have zero complaints. Happy with service so far

Great Customer Service!

I've had several occasions to call Brilliant Energy. Every time I call, I get courteous treatment and knowledgeable information. I'm in my second year with Brilliant, and my bills are quite reasonable compared to other rates in today's economy.

Great experience!

I continue to have a fantastic experience with brilliant energy! Great customer service!!

Best rates and service

The best electric company. 3rd renewal goes in today !

LOVE This Company!!

I love this company!!! The customer service is amazing! Super friendly, and when I had a question about my account they even respond to my email promptly! Awesome! Best Rate in Texas! I would highly recommend this company to anyone!!

Going on 3 years now

Ive been using Brilliant Energy for 3 years and havent had any problems. I always receive a quick response to emails; havent had any issues paying through their website; no sneaky charges. They give me plenty of advance notice when my contract is about to expire, unlike other providers Ive used. Their prices are consistently lower than many of the others. Unless theres a significant difference in what they charge Ill stick with them.

Highly recommended

Brilliant Energy provided a great 2 year price lock energy plan. No problem billing and service.

No Problems, good rates

I switched to using them and have been with them almost 2 years. I have been happy with them, rates are up front and I have had no issues with extra hidden fees. This is the 3rd electric company I have used in the past 6 years, and they all have been fine, it comes down to the money and terms. From the time I sent many inquiries about signing up with them before doing so, throughout my time with them, customer service has always been helpful and friendly. My renewal is up next month, so as before I shop around at each renewal period for best rates. If the price is right I would stay with them.

1 Year - No Issues

Switched from Gexa to Brilliant in 7/2012 due to Gexa pricing going through the roof. Had no issues for the year. Everything set up for auto-bill. No surprises. Not staying with them for the 2nd year simply because of pricing. Rated billing & acct mngt 4 stars instead of 5 simply because they did not get a web portal for the account until 12/2012. With everything on auto-pay, though, never really missed it. Not rating Customer Service because I never had to use it.

2 Years and no issues

I have never had an issue with Brilliant, and would recommend them to anyone. I havent not been over charged and my rate has never been not changes during the contract period. When I moved from one apartment to another there was no issue either.

I have been a very satisfied customer

So far so good

Great rates. I've been with them since 2010 and always take a 12-month contract, fixed rate only. The minimum usage went up from $5/500 kw to $9/1000 kw, which was disappointing, but even with that, it's still one of the lowest rates out there. I've only dealt with customer service twice, once before I ordered because I had questions and another time to change my email address for them to send bills. They didn't sound too friendly or enthusiastic or eager to help, but they did what I needed them to do. No billing issues except for one time I got a bill twice, but I just emailed back saying that I had already paid it, and they emailed back promptly to say that they were aware of a glitch in their system and to disregard the extra unnecessary bill. There are no extra charges or fees on the bill like I've seen with some other companies. I can't say I'll never switch, but right now I'm happy with Brilliant.

Trouble Free with Brilliant

I have been with Brilliant for the past two years and recently left this October after my 2 year contract expired. During that two year contract Brilliant serviced my account flawlessly. I paid my Brilliant Electric bill via online banking bill pay with my bank. A couple of times my check arrived late and I called for customer service. Both times I was treated with respect and the customer service representative took care of me. I would still be with Brilliant, but after my two year contract expired I found another provider that was a few cents cheaper per Kwh, so I moved. Brilliant Electric is a great company to do business with. No regrets!

WOW!

After moving from Alabama where you have no choice in electric company (Alabama Power or no power), and paying $300 a month (and that was with budget billing), to Texas, I was overwhelmed with the choices you have for power companies. I went with TXU and was very displeased with $400 a month power bills. I switched to Brilliant Energy (now my 2nd year with them) and my power bill was $120 for the months of July and August 2011 when it was 110 degrees every day. This fall and winter, the highest I paid was $87. As long as you renew with them (and they will send you several notices) you can get rates as low as $.08 kw. I wish I knew about them before the TXU ripoff.

SATISFIED CUSTOMER

NO COMPLAINTS WITH MY COMPANY.

Good rates - minimal communication

I've been with Brilliant Energy since October 2011. When my contract ended, I wasn't notified in a separate email that I was going on their month-to-month rate. This was my mistake - the notice was included with my billing email - which I missed. Other than that increase of 0.04/kWh, I have been very happy with their service. I renewed my service with them and my rate is lower than my original contract. I'll be staying with Brilliant.

Reliable and Straightforward

We switched from direct energy last year. Our electricity bill from them had gotten OUTRAGEOUSLY high--we didn't respond to renew after our first year of a fixed rate with them, so we were put on a wildly variable rate. When I called to see if we could be put on a fixed rate, they offered something like 11 cents. So we shopped around. Switching to Brilliant Energy was easy--I called to cancel with Direct Energy, and Brilliant had already done it for me. I get my bill at least 3 weeks before the due date via e-mail, and it's easy to pay online or mail in a check. I was just sent a renewal notice, and was able to do THAT easily online as well---for the SAME price it was last year... 8.8 for 12 months. I appreciate that they will give returning customers the same deals they give new customers. We have never had a problem with them, and LOVE that our bills went from $140-$160 (with Direct Energy) to $60-$80 a month.

The place to get power from is Brilliant Energy

It has been an awesome energy company.
It's a low cost provider
With out the head ache.
I would refer people to Brilliant Energy.

Cheap and Okay

They are super cheap. I love it. My bill is half of what I used to pay. I averaged a billing cycle where i paid .06552 per kilowatt. Hell to the yeah on that. But, I refered my mother. THey dont have a referal program.So that stinks.

So Far So Good

I signed up based on their low rates, generally positive reviews, and no complaints with the BBB. There's no monthly fee if you use over 500 kw per month. Ordering was quick and easy. No problems with the service. I get my bill via email and it's simple and easy to read. You can pay your bill on their website, but they just recently started charging $2.99 for that, so I just write a check now :) Hope that helps.

Simply Brilliant!

Brilliant energy has the best rates. The employees are personable and ready to help you when needed.

Cut off my Power

Recently moved into a new house. Signed up for Brilliant Energy's 3 month plan. I signed up on May 27, 2020 with a start date of June 5, 2020. Upon signing up i got two emails, one confirming my plan and another asking me to set up an online account which i did. Done, everything was set up and easy. We move in to the house on June 6 and have no issues, power is on. Fast forward to today, June 30, around 9:00am the power was shut off. I call Brilliant Energy and they informed me that my account was shut off because i failed to send them a copy of my Driver's license and something else. She tells me an email was sent to me the May 27 with a request for those documents. I tell her i did not receive that email nor any follow up emails regarding this. I ask if i can provide those documents now and she tells me that they no longer offer the 3 month plan i signed up for and i would have to sign up for a 1, 2,or 3 year plan at more per kW. At this point i am upset and ask to speak with someone else and she says no. So i ask her "What am i supposed to do then?" she says "You can go online and sign up for a different plan or i can sign you up for one of our reasonable plans". I say "Again i have no power so how am i supposed to sign up for another provider?" She doesn't respond and i hang up. I go to a local store and use their internet to sign up for another provider.

The whole situation felt like a trap and i was lucky to be home when it happened so i could fix it.

Brilliant Energy maybe one of your best bets....

Why aren't Texas consumers mad as hell and not gonna take it anymore? Contact the Texas PUC and ERCOT and tell them you have had ENOUGH of the non-standard pricing that Texas law allows electric providers to get away with. Some charge the $3.05/mo. smart meter charge EXTRA and ALL electric providers are allowed to charge ANY MONTHLY SERVICE FEE they wish. Some are charging $14.99/month for WHAT?....its all pure profit. Then, when using ERCOT's powertochoose.org website, NOTHING IS STANDARD. EVERY EFL(electric facts list) is different.....the price quoted for 1000kwhr per month is NOT what you are gonna pay after all the add on fees....RIDICULOUS...call/email the Texas PUC and complain...PLEASE. STOP THIS MADNESS. Remember when you were REGULATED and never had to sift through all these contracts just to get electricity? COME ON..START COMPLAINING...send email to your state representatives!!BrilliantEnergy is one of the better providers out there, but maybe not THE best. My contract expired and they only raised my cost/Kwh by 15%...most willl raise it more than 100%. Brilliant may not be the lowest and they do charge the $3.05 EXTRA and a $10.99/mo if less than 1000Kwhr is used, but they are ok.WHY are Texans allowing the PUC to raise the normal cost of a MW of power from $35/MW to $9000/Kwhr? This is insane. The PUC says it needs the cap to be higher to encourage power plant building and then in the same breath they let the Electric Power Providers charge you an extra $11/mo because you did not use enough power!!!! What the hell is going on here? The State of Texas does NOT have a law in place forcing the power providers to BUY BACK excess power from self generators, like homes with solar or wind generation..........START COMPLAINING!!!!! STOP THIS MADNESS!!!

Gunnerbb

With Brilliant 4 years only problem had was with first bill, after that their on line billing has been nothing but very good.

Cheap, Dependable Electricticy

I got my cheap and dependable electricity...the bills don't always come (2 out of 12 months with no bill so far) and no response when I email them requesting one, but I love the juice! Very dependable. Half what I was paying with the big boy.

Buyer Beware

We signed up with Brilliant on a rate of 4.9 cent per KwH. The Electricity FACT Label listed our expect bill at 8.6 cents per KwH. First Bill arrived an it was 27 cents per KwH. Specifically, the charges were:807 kWh Energy Charge = $39.79TDU Charges = $158.14Plus taxesCalling Brilliant for an answer -- infinite hold... sent an email, no response. sending complaint to the PUC.

Billing Issues

During the year of service contracted, I had no issues. Bills arrived, they were promptly paid and never heard anything good or bad from them. After the end of the contract and paying my final bill is when I received a letter accusing me of non-payment, breach of contract and threatening with all sorts of legal actions. I sent them my Proof of Payment issued by the Bank for this $7 payment sent almost a month ago, and expect to clear this up promptly.
They just guaranteed a non-returning customer with their attitude.

Doesn't Seem Right.

This is my own fault.... I was supposed to renew my contract, but things got hectic and BAM! I got an electric bill double what it could have been. If you choose this company, you better stay on top of the contract date, cause they will hit you hard with their default rate. I couldn't make a living doing that to people, but they choose to. Paying the bill without question, but I'm surprised they are as greedy as they are. Not a way to treat your customers. I won't be back.

Once they have you, they make it H#LL to leave.

I tried to change my autopay. I got verification that the autopay was switched off, then I switched accounts, and turned it back on. Meanwhile, they indicated that one bill might not be auto-debited so I made a web payment to the 'new' account. The web payment was debited. However, when I turned autopay back on, that bill was again debited but still from my old account even though I'd switched accounts. Now, going forward, their computer says that they'll autodebit the original account which I want to close. Um, no - and give me my money back. Also, I tried to switch and my new company accidentally switched a day early. Now Brilliant charged a $200 early termination fee for 1 day early.

Brilliant Energy is brilliantly priced

Ordering and set up seemed easy. They transposed my address and turned off and on my across the street neighbor - I had NO electric the day I moved in. Once I got a customer service person, they fixed it as quickly as possible. I thought I signed up for auto debit which took several months to sort out. I never get a bill - neither on paper or email as promised. I can't even access a bill on line. My bill is strangely low - between $50 - $70, so I am not going to complain. You get what you pay for. I don't know how they do it, but it is SUPER cheap which is fine with me. I haven't had any problems really, so I don't mind that they have virtually no customer support.

Accounting Problems

Even though we paid on time each month, we always received a disconnect notice. Customer Service suggested we pay directly on their website to eliminate the problem. The problem continued. The final straw was when they called me at work to tell me that they were about to disconnect...two weeks after I made the payment and had received a confirmation email from them. I told the supervisor that if it happened again I was going to report them to the Public Utility Commission. That was two months ago and it hasn't happened again, but I'm getting ready to switch to a different provider in a couple of days.

Worst customer service ever. Never can talk to a live person

I contracted with brilliant energy back in December 2019 as we all know Covid affected us all I close my business this year in March 2021. I cannot get someone to answer the phone because since Im out of business I should not have to pay a $935.52 disconnect fee I am no longer in business and no longer physically located at that location. However they want to tell me theyre going to take me to court .There is no one to talk to in collections. And no number on the letter. Brilliant energy is the worst energy Provider of all an all-time

Brilliant Energy out of business

They do not answer the phone. Email does not work. Web site shows 20 cents per hour. Email inbox is full and will not accept mail.

Do not recommend

I do not recommend this company

Terrible service and will take advantage of over charging you if they are given the opportunity

The average rate I was given in my contract per kilowatt(electric service) was .10 and when contract expired they went up to an average .18 per kilowatt(electric service). My other company I was going to go with could not find meter so they were given an opportunity to raise price and they did as you see above dramatically. I have switched now but please be careful with Brilliant if allowed an opportunity they will take what they can. I called to try and speak to them about not charging me so much and they said nothing they can do since I did not renew my contract on time with them. Matter of fact I spoke to Abraham Serrano (who is the director of customer service & collections) and all he did was interrupt me in the middle of my sentences non stop. I would be talking and he would just jump right in and start talking over me so we were continuously talking at same time. I felt more like I should be listening then talking as he interrupted me pretty much anytime I tried to talk. I could not believe how unprofessional he was in not letting me finish my sentences. Not sure how he is in the position he is in but it tells you a lot about the company if he is in that position. At the end I had it as I could not really even talk. Needless to say he basically said to bad we could have given you a better deal if you would have renewed on time but you have to pay the much higher price now on those bills I was sent. Two main issues here how unprofessional Mr. Serrano was and them not trying to do anything about charging so much when contract expired. I own my own business and I am not sure I could stay in business with this type of service from anyone in my company. Just horrible customer service from Abraham Serrano.

False Renewal Terms

On 8/19, I called to cancel a one year renewal that was supposed to start on 9/1 because my home was sold. Initially, when I renewed it about a week ago, I thought Id have the house another couple of months before it sold. I explained that to the rep and she told me as long as I cancelled the renewal within 10 days of my current contract Expiration date of 8/31, that I could cancel with no problem.

Fast forward to 8/19, I call to cancel the renewal and the rep tells me I wont be able to cancel without a early termination fee unless its approved by a supervisor because they already paid up my year long contract the day I renewed. (Insert the dumbest face you can here.) I was specific with the 1st rep that I was in the middle of selling the house and didnt know how long in the renewal contract Id need services but could transfer the service to a new residence. Since it happened so quickly, I dont have a new residence yet and will be moving with family until I find one. The rep put me on hold to speak to a supervisor to see if she could cancel and then came back to tell me I had to wait until the house was closed on to send over those documents. That was the only way they would wave the early cancellation fee. I asked to send over the signed contract with the close date of 9/11 and she said it still needed to be finalized. That made no sense because then, my actual new contract would have started and that was what I was trying to prevent. I asked for her supervisor name and she refused to give me his last name. (First name was Abraham) She also gave me some generic customer service email to send my confidential contract documents to and said she couldnt give me her name either. Then, she said she would need to end the call because she had already told me the same info over and over and that she was now over her time. I am so annoyed and quickly took off my autodebit info from the site. Such a scam company that clearly is into trying to trap customers into bogus contracts.

If anyone knows who I can go to to file another complaint, please let me know. I see they arent BBC accredited either.

Reneged on Contract!

I signed up for residential service with Brilliant Energy when they offered a decent price for electricity a couple of months before my current contract had expired. I got an email confirmation with what was to be my new rate, welcome letter, and was even able to log on and set up an account. I thought we were good to go.Several days before service was scheduled to begin, I called them to confirm just to make sure we were set to make the switch. I was told that because they could not access my credit report on the day I signed up that they would not use our agreed upon rate and that I could "choose from our current plans" which were of course 20% higher than our agreed upon plan. All they had to do was LMK they needed more credit information either by phone or email (they did neither), but they used that as an excuse to weasel out of their contract obligation and direct me to their more expensive plans. Needless to say after that incident I will NEVER do business with them again and ended up purchasing a plan with another company at the last minute. They put me in a bind as since we had an agreement I called to just make sure they were ready to start on our contracted date, but instead i was scrambling to find a new plan (with a different company of course!) several days before my old contract was set to expire. Do not trust them to honor their contractual obligations!!!!!

Gotcha fees

Avoid if possible - if already enrolled, watch out for "gotcha" fees, and take screenshots of enrollment!May 25, 2020: Set up a 3-month plan and set up autopay as part of the enrollment, as we have done countless times successfully with other electric providers.July 9: Received the first notice of an invoice (via email), and the email says that the balance is overdue and a 5% late payment fee has been automatically added.July 11: Log in to Briliant to check, and the autopay setup has disappeared. Manually made payment and re-setup autopay. Emailed Brilliant to report the issue.July 14: Brilliant CS rep calls to ask if I can prove autopay was set up at enrollment, which cannot be proved (no screenshots). They will not waive any fees.Should have read these reviews first We will (of course) be switching to a less shady provider in August.

Worst company around town

The rates are horrendous.
Customer service phone On hold forever.
Treat customer badly on the phone.
Why even run a customer service center like this?

Had them for years

I had Brilliant Energy for many years set up on auto pay. I was a very loyal customer. When I came off contract they set my rate above .18¢ per kwh and did not even put it on the bill. I had to calculate it. No phone call or email. Why did you treat me this way? Here's your review.

Way overpriced

Signed up few years back - once the contract expires they don't follow up - as their out of contract price is way higher. Even the contract price is much higher than other energy providers. besides their cancellation fee is also steep.All in all you end up paying twice for the electricity

Poor business company.

I was a customer of Brilliant Energy for many many years and mistakenly paid a bill using a previous months invoice. The difference in the previous months payment was a mere few dollars. I then get a Notice of Disconnect giving me 10 days to send a few dollars (less than a dozen dollars) to them immediately. I was furious and called Brilliant energy attempting to work into a supervisor stating that that less than a dozen dollars underpayment does not constitute a disconnect! After 4 phone calls, this amounted to "Pay up or else". Luckily my contract was about to expired and thus changed to another electric company.Oh yeah, then I get a "lawyering up" letter in the mail stating that Brilliant Energy has the right to disconnect for ANY amount of underpayment.Avoid Brilliant Energy Company at all costs if you don't wish to be treated like me.

Mis-information from Customer Service

I signed with another provider, thinking my 1 year contract had expired, but I was on a 2 year agreement. So they dinged me for a $200 early termination. When I called CS, the young lady I spoke to told me they would wave the termination fee and put me back into my old agreement if I could come back to Brilliant.My new provider's termination fee was less, so I called back to Brilliant CS to switch back. This different CS Rep. advised me that they would have to put me into a new agreement, and MAYBE give me my $200 fee back.After 4-5 years with Brilliant they didn't seem to care whether I stayed with them or not. I wouldn't go back if they offered me free service (well, maybe if it was free)!! They gave up a potential of $1500+ per year for many future years to keep $200 and having an ex-customer telling everyone. Not a to run a business!

Beware

I've been with Brilliant Energy for a few years. It started out well but has declined the last 2 years. Be careful to keep up with your contract date for renewing or leaving their plans. I had to call Customer Service to find out why my bill was so high and was informed that the contract had ended and they placed me in the highest rate plan they had at the time. I switched out of this but there was no consideration of my long standing to reduce the current bill. Jump to the present and I've switched providers to soon. I'm less than 30 days from contract termination and now have a 200.00 early termination fee. You have to terminate within 15 days of the renewal. Several lessons learned..

Started out ok ended bad

I was on paperless billing and then got changed on my rate and had to call back for a credit if I resigned up. I was told I would receive a credit and they would adjust the current bill so I would get the new rate instead of the triple rate they were charging me. My bill for that month was almost 300 and on the battery it was 80 I never got the credit and spent almost an hour on the phone to be told that I wasn't getting a credit it was just an adjustment when I had specifically asked if it was going to credit me back for the high bill the company denied this and never gave me my credit

Poor customer service

I have had multiple issues with the customer service with Brilliant. The most recent being that they charged me a $200 cancellation fee, even though they were the ones that sent me multiple messages to renew my contact. When I decided not to (because of price, as well as customer service), they charged my account, called me, then told me they would try to work something out. I guess "work something out" meant still charging me the cancellation fee. I had no intention of cancelling my contract early, but their emails implied it was time for my contract to expire, what they noted in fine print is that I could renew with them 45 days early, but not start another contract. This is not the first poor customer service experience I have had with this company. I would be careful with this company and read the fine print, they will not be upfront with you regarding fees and policy.

Horrible Experience

I moved from a 3bedroom house with a thermostat that stayed on 75 to a 1 bedroom home with a thermostat at the same rate. My bill went from $60 to $230. I tried to get an explanation as to why this is happening and the only answer provided is "it's summer". Well yeah, almost everyday is summer in Texas. SO being that the bill was EXTREMELY high, I asked for a payment arrangement and was told that they would give me three days to pay the full amount. I guess electric companies just don't like to work with you anymore .

Cheating people out of early termination

I have recently switched commercial energy companies upon doing so I terminated my contract with Brilliant Energy. By doing so I received and excessive cancellation bill. No where in my contract that I was given by this company did it state an outrageous amount of 1500$ to cancel my contract. I have also numerously asked them to provide proof of this in my contract and they have failed to do so. Any commercial accounts that have experienced this, I would appreciate your input. Pebbles Investment LLC, Liquor Til 9 Katy, TX

Brilliant Energy Not So Brilliant - Unacceptable Customer Service

On Septmber 14, 2014, I signed up for 8.1 cents/kwh service with Brilliant Energy for a service start date of October 23, 2014. I chose them because they had a 4-5 star rating on PowerToChoose.org. When I received my welcome letter from them on October 19th, The welcome letter stated my kwh cost was 9.1 cents/kwh and not 8.1. After being on hold for 15 minutes, the young lady told me I signed up for a different plan than I signed up for. I tried explaining that the information she had was incorrect. When I asked her if this could be corrected, especially considering my service hadn't even been started yet, she said that because I had exceeded their 3 day period of change and because their prices had increased since that time, they were not able to take me down to the lower rate. I spoke with a supervisor and got the same story. Very very poor customer service, even before my service was started. I'm now stuck with the higher price for 12 months. Stay away the Brilliant Light Carol Ann. They're not what they appear.

WILL RENEW WITHOUT YOUR CONSENT

I was on a 12 month contract with this company. They renewed my service automatically when the contract was up. Who does that? I was not even staying at the residence anymore, when I received a disconnection notice for no bill pay. I called them to cancel the service that I never renewed in the first place and they told me that I have to send an email in order to cancel. The lady I spoke with seemed clueless.

CHANGING AS SOON AS POSSIBLE!!!!!!!!!!!!!!!

Cannot wait for contract to be up. What you are quoted is not what you pay. Incompetent company that cannot get anything right. Will never ever renew with them. The website is horrible, as well. There are better companies out there. Do yourself a favor and find another company!

Fooled me Once

After a year they started sending me emails telling me my contract WAS ABOUT TO EXPIRE. Well it had already expired. I didn't know for a month and a half that I was paying like 17 cents a KWH. I think that is on purpose. The didn't answer my emails half the time when I had an issue. I don't remember ever having to write any other company so many emails about different problems. This company had one issue after the other. I pay my bill online but it doesn't get applied correctly, just little things that waste time and cause me a little stress. No big deal, but should not be an issue. I can't help but think they do things like this so maybe when it is time to switch companies another company might require a deposit and you'll stay with them. I just don't see how a computer can charge your credit card and not apply the payment. I felt used by is company. If they have a lower rate, probably would be worth the hassle, but keep an eye on your payment. Check back to make sure it was applied and pay it before the due date or they will be able to say you were late when they report you to the special utility credit bureau thing they use to verify you pay your electric bill.

Eager to Get Early Termination Fee

I signed up with another company because Brilliant Energy was no longer competitive. I made the change effective on my contract expiration date, but my new company changed me one day early. Brilliant charged me the full $200 because my new company made an error. I just don't see how they can sleep at night. I would never treat one of my customers like this. I have tried to talk to them, but they don't reply to my emails. I wouldn't recommend them.

Horrible

The online payment system is horrible! I have to type in every detail of my account every time I make a payment. You do not have a user account that you sign into like any other online payment system. They overcharge if you ever get off contract and when I asked market electricity rates for what I was charged it was never received. The contract price per kWh is horrible if you are under 500 kWh. Look elsewhere, even if they did have good rates the payment system is a horrible experience.

Incapable internet service

Customer service on the phone is very nice; however this company either has a very out-of-date software package or an inept IT department to service billing. We had to call on the phone to make payments every month because the website would never work. VERY FRUSTRATING. We will never use this company again. It felt like it was being run out of someone garage.

HORRIBLE CUSTOMER SERVICE

Worst customer service EVER. They did not send me any notice that my contract is about to end. Went from 7 cents to 13 cents! From my normal summer bill of $70 to $175!!! Ouch!

Terrible Customer Service

I've just noticed my energy bill hiked by 50%. A careful check was that my contract expired in the last 30 days and I was switched to a variable rate, which is 50% higher than their current one. I'm very disappointed by their way to deal with existing customers as all they did was email you a note about contract expiration without even asking you to continue or email you a new contract. I am switching out for sure. All of you thinking to save money end up paying more, beware!

Changing Plans ASAP

Brilliant has one of the worst customer service and billing depts I've seen. I received a notice of default for an apt I lived in before purchasing my house. And I continued my service at my new home, so they had 2 addresses they could've used in sending a bill - or notice. And before you say 'surely you knew you would have a final bill' (which is the smarty comment I got from the customer service rep), I specifically requested, in writing, the final bill be sent to my new address. It took over 6 weeks to figure out what the final bill was because, low and behold, the default notice had an incorrect amount listed as due! And then they said they weren't going to send a revised bill with the correct amount. I just needed to send that amount in. I made them send me a corrected and final bill, but you would've thought I was asking for something highly irregular. Bye-bye Brilliant.

Good rates - terrible billing!!!!!

We have 2 accounts with them. They email saying they haven't received payments yet we know we have sent (we know they are there as we do it via online bill pay with Wells Fargo). They then charge late fee on next month bill. They also send montlhly invoices inconsistently on monthly bills. They stopped on one after several months. Horrible billing/accounting department!!!!! My wife and I will pay more to avoid the hassle here. They are always nice about it but terrible systems or something...

Brilliant Energy Review

One of the better priced companies, but did not receive a bill in mail
several times and would instead get a notice of non-payment.

Customer Service is Poor

They didn't send me a bill this past month. My mother didn't receive her bill either. After I paid they are threatening to disconnect. My check has cleared the bank and I have sent numerous emails and even called and talked to them.

Do Not Use Brilliant Energy

Brilliant Energy is cheap, but you get what you
pay for. Poor customer service, repeated billing
errors, an obsolete website which does not allow
you to access your account information. I will be
changing to another provider as soon as my
contract expires.

Worst customer service ever. Never can talk to a live person

I contracted with brilliant energy back in December 2019 as we all know Covid affected us all I close my business this year in March 2021. I cannot get someone to answer the phone because since Im out of business I should not have to pay a $935.52 disconnect fee I am no longer in business and no longer physically located at that location. However they want to tell me theyre going to take me to court .There is no one to talk to in collections. And no number on the letter. Brilliant energy is the worst energy Provider of all an all-time

Brilliant Energy out of business

They do not answer the phone. Email does not work. Web site shows 20 cents per hour. Email inbox is full and will not accept mail.

Do not recommend

I do not recommend this company

Terrible service and will take advantage of over charging you if they are given the opportunity

The average rate I was given in my contract per kilowatt(electric service) was .10 and when contract expired they went up to an average .18 per kilowatt(electric service). My other company I was going to go with could not find meter so they were given an opportunity to raise price and they did as you see above dramatically. I have switched now but please be careful with Brilliant if allowed an opportunity they will take what they can. I called to try and speak to them about not charging me so much and they said nothing they can do since I did not renew my contract on time with them. Matter of fact I spoke to Abraham Serrano (who is the director of customer service & collections) and all he did was interrupt me in the middle of my sentences non stop. I would be talking and he would just jump right in and start talking over me so we were continuously talking at same time. I felt more like I should be listening then talking as he interrupted me pretty much anytime I tried to talk. I could not believe how unprofessional he was in not letting me finish my sentences. Not sure how he is in the position he is in but it tells you a lot about the company if he is in that position. At the end I had it as I could not really even talk. Needless to say he basically said to bad we could have given you a better deal if you would have renewed on time but you have to pay the much higher price now on those bills I was sent. Two main issues here how unprofessional Mr. Serrano was and them not trying to do anything about charging so much when contract expired. I own my own business and I am not sure I could stay in business with this type of service from anyone in my company. Just horrible customer service from Abraham Serrano.

False Renewal Terms

On 8/19, I called to cancel a one year renewal that was supposed to start on 9/1 because my home was sold. Initially, when I renewed it about a week ago, I thought Id have the house another couple of months before it sold. I explained that to the rep and she told me as long as I cancelled the renewal within 10 days of my current contract Expiration date of 8/31, that I could cancel with no problem.

Fast forward to 8/19, I call to cancel the renewal and the rep tells me I wont be able to cancel without a early termination fee unless its approved by a supervisor because they already paid up my year long contract the day I renewed. (Insert the dumbest face you can here.) I was specific with the 1st rep that I was in the middle of selling the house and didnt know how long in the renewal contract Id need services but could transfer the service to a new residence. Since it happened so quickly, I dont have a new residence yet and will be moving with family until I find one. The rep put me on hold to speak to a supervisor to see if she could cancel and then came back to tell me I had to wait until the house was closed on to send over those documents. That was the only way they would wave the early cancellation fee. I asked to send over the signed contract with the close date of 9/11 and she said it still needed to be finalized. That made no sense because then, my actual new contract would have started and that was what I was trying to prevent. I asked for her supervisor name and she refused to give me his last name. (First name was Abraham) She also gave me some generic customer service email to send my confidential contract documents to and said she couldnt give me her name either. Then, she said she would need to end the call because she had already told me the same info over and over and that she was now over her time. I am so annoyed and quickly took off my autodebit info from the site. Such a scam company that clearly is into trying to trap customers into bogus contracts.

If anyone knows who I can go to to file another complaint, please let me know. I see they arent BBC accredited either.

Reneged on Contract!

I signed up for residential service with Brilliant Energy when they offered a decent price for electricity a couple of months before my current contract had expired. I got an email confirmation with what was to be my new rate, welcome letter, and was even able to log on and set up an account. I thought we were good to go.Several days before service was scheduled to begin, I called them to confirm just to make sure we were set to make the switch. I was told that because they could not access my credit report on the day I signed up that they would not use our agreed upon rate and that I could "choose from our current plans" which were of course 20% higher than our agreed upon plan. All they had to do was LMK they needed more credit information either by phone or email (they did neither), but they used that as an excuse to weasel out of their contract obligation and direct me to their more expensive plans. Needless to say after that incident I will NEVER do business with them again and ended up purchasing a plan with another company at the last minute. They put me in a bind as since we had an agreement I called to just make sure they were ready to start on our contracted date, but instead i was scrambling to find a new plan (with a different company of course!) several days before my old contract was set to expire. Do not trust them to honor their contractual obligations!!!!!

Gotcha fees

Avoid if possible - if already enrolled, watch out for "gotcha" fees, and take screenshots of enrollment!May 25, 2020: Set up a 3-month plan and set up autopay as part of the enrollment, as we have done countless times successfully with other electric providers.July 9: Received the first notice of an invoice (via email), and the email says that the balance is overdue and a 5% late payment fee has been automatically added.July 11: Log in to Briliant to check, and the autopay setup has disappeared. Manually made payment and re-setup autopay. Emailed Brilliant to report the issue.July 14: Brilliant CS rep calls to ask if I can prove autopay was set up at enrollment, which cannot be proved (no screenshots). They will not waive any fees.Should have read these reviews first We will (of course) be switching to a less shady provider in August.

Cut off my Power

Recently moved into a new house. Signed up for Brilliant Energy's 3 month plan. I signed up on May 27, 2020 with a start date of June 5, 2020. Upon signing up i got two emails, one confirming my plan and another asking me to set up an online account which i did. Done, everything was set up and easy. We move in to the house on June 6 and have no issues, power is on. Fast forward to today, June 30, around 9:00am the power was shut off. I call Brilliant Energy and they informed me that my account was shut off because i failed to send them a copy of my Driver's license and something else. She tells me an email was sent to me the May 27 with a request for those documents. I tell her i did not receive that email nor any follow up emails regarding this. I ask if i can provide those documents now and she tells me that they no longer offer the 3 month plan i signed up for and i would have to sign up for a 1, 2,or 3 year plan at more per kW. At this point i am upset and ask to speak with someone else and she says no. So i ask her "What am i supposed to do then?" she says "You can go online and sign up for a different plan or i can sign you up for one of our reasonable plans". I say "Again i have no power so how am i supposed to sign up for another provider?" She doesn't respond and i hang up. I go to a local store and use their internet to sign up for another provider.

The whole situation felt like a trap and i was lucky to be home when it happened so i could fix it.

Worst company around town

The rates are horrendous.
Customer service phone On hold forever.
Treat customer badly on the phone.
Why even run a customer service center like this?

Had them for years

I had Brilliant Energy for many years set up on auto pay. I was a very loyal customer. When I came off contract they set my rate above .18¢ per kwh and did not even put it on the bill. I had to calculate it. No phone call or email. Why did you treat me this way? Here's your review.

Buyer Beware

We signed up with Brilliant on a rate of 4.9 cent per KwH. The Electricity FACT Label listed our expect bill at 8.6 cents per KwH. First Bill arrived an it was 27 cents per KwH. Specifically, the charges were:807 kWh Energy Charge = $39.79TDU Charges = $158.14Plus taxesCalling Brilliant for an answer -- infinite hold... sent an email, no response. sending complaint to the PUC.

Billing Issues

During the year of service contracted, I had no issues. Bills arrived, they were promptly paid and never heard anything good or bad from them. After the end of the contract and paying my final bill is when I received a letter accusing me of non-payment, breach of contract and threatening with all sorts of legal actions. I sent them my Proof of Payment issued by the Bank for this $7 payment sent almost a month ago, and expect to clear this up promptly.
They just guaranteed a non-returning customer with their attitude.

Way overpriced

Signed up few years back - once the contract expires they don't follow up - as their out of contract price is way higher. Even the contract price is much higher than other energy providers. besides their cancellation fee is also steep.All in all you end up paying twice for the electricity

Poor business company.

I was a customer of Brilliant Energy for many many years and mistakenly paid a bill using a previous months invoice. The difference in the previous months payment was a mere few dollars. I then get a Notice of Disconnect giving me 10 days to send a few dollars (less than a dozen dollars) to them immediately. I was furious and called Brilliant energy attempting to work into a supervisor stating that that less than a dozen dollars underpayment does not constitute a disconnect! After 4 phone calls, this amounted to "Pay up or else". Luckily my contract was about to expired and thus changed to another electric company.Oh yeah, then I get a "lawyering up" letter in the mail stating that Brilliant Energy has the right to disconnect for ANY amount of underpayment.Avoid Brilliant Energy Company at all costs if you don't wish to be treated like me.

Mis-information from Customer Service

I signed with another provider, thinking my 1 year contract had expired, but I was on a 2 year agreement. So they dinged me for a $200 early termination. When I called CS, the young lady I spoke to told me they would wave the termination fee and put me back into my old agreement if I could come back to Brilliant.My new provider's termination fee was less, so I called back to Brilliant CS to switch back. This different CS Rep. advised me that they would have to put me into a new agreement, and MAYBE give me my $200 fee back.After 4-5 years with Brilliant they didn't seem to care whether I stayed with them or not. I wouldn't go back if they offered me free service (well, maybe if it was free)!! They gave up a potential of $1500+ per year for many future years to keep $200 and having an ex-customer telling everyone. Not a to run a business!

Zero Complaints - Happy with service

I was with Reliant Energy for many years. Each year, I check powertochoose.org and saw the very low rates Brilliant Energy was offering. I signed up for the "Electric Plan G" back in January. Low rates were incredible. Very easy process to sign up on the web. I had a few questions, so I emailed their customer support. I received a response in less than 30 min from Nadia. Great!!Bill payment very easy thru their website.Overall, i have zero complaints. Happy with service so far

Great Customer Service!

I've had several occasions to call Brilliant Energy. Every time I call, I get courteous treatment and knowledgeable information. I'm in my second year with Brilliant, and my bills are quite reasonable compared to other rates in today's economy.

Beware

I've been with Brilliant Energy for a few years. It started out well but has declined the last 2 years. Be careful to keep up with your contract date for renewing or leaving their plans. I had to call Customer Service to find out why my bill was so high and was informed that the contract had ended and they placed me in the highest rate plan they had at the time. I switched out of this but there was no consideration of my long standing to reduce the current bill. Jump to the present and I've switched providers to soon. I'm less than 30 days from contract termination and now have a 200.00 early termination fee. You have to terminate within 15 days of the renewal. Several lessons learned..

Started out ok ended bad

I was on paperless billing and then got changed on my rate and had to call back for a credit if I resigned up. I was told I would receive a credit and they would adjust the current bill so I would get the new rate instead of the triple rate they were charging me. My bill for that month was almost 300 and on the battery it was 80 I never got the credit and spent almost an hour on the phone to be told that I wasn't getting a credit it was just an adjustment when I had specifically asked if it was going to credit me back for the high bill the company denied this and never gave me my credit

Poor customer service

I have had multiple issues with the customer service with Brilliant. The most recent being that they charged me a $200 cancellation fee, even though they were the ones that sent me multiple messages to renew my contact. When I decided not to (because of price, as well as customer service), they charged my account, called me, then told me they would try to work something out. I guess "work something out" meant still charging me the cancellation fee. I had no intention of cancelling my contract early, but their emails implied it was time for my contract to expire, what they noted in fine print is that I could renew with them 45 days early, but not start another contract. This is not the first poor customer service experience I have had with this company. I would be careful with this company and read the fine print, they will not be upfront with you regarding fees and policy.

No Problems, good rates

I switched to using them and have been with them almost 2 years. I have been happy with them, rates are up front and I have had no issues with extra hidden fees. This is the 3rd electric company I have used in the past 6 years, and they all have been fine, it comes down to the money and terms. From the time I sent many inquiries about signing up with them before doing so, throughout my time with them, customer service has always been helpful and friendly. My renewal is up next month, so as before I shop around at each renewal period for best rates. If the price is right I would stay with them.

Horrible Experience

I moved from a 3bedroom house with a thermostat that stayed on 75 to a 1 bedroom home with a thermostat at the same rate. My bill went from $60 to $230. I tried to get an explanation as to why this is happening and the only answer provided is "it's summer". Well yeah, almost everyday is summer in Texas. SO being that the bill was EXTREMELY high, I asked for a payment arrangement and was told that they would give me three days to pay the full amount. I guess electric companies just don't like to work with you anymore .

Worst Company!!!!

They put all sorts of hidden fees on your bill and when you ask about them they apologize and refund you BUT then do it AGAIN the next month. When my contract was up I was expecting my deposit back ohhh was I wrong. After fighting with them and having to provide proof of the deposit I finally got a check in the mail two months later. When I called to check on the status of my check in those two months I asked why it was not refunded on my last bill?? The person told me it was not their policy to refund a deposit if the customer does not ask for it!!!!! Are you kidding me, please do not do business with this company.

Great experience!

I continue to have a fantastic experience with brilliant energy! Great customer service!!

Cheating people out of early termination

I have recently switched commercial energy companies upon doing so I terminated my contract with Brilliant Energy. By doing so I received and excessive cancellation bill. No where in my contract that I was given by this company did it state an outrageous amount of 1500$ to cancel my contract. I have also numerously asked them to provide proof of this in my contract and they have failed to do so. Any commercial accounts that have experienced this, I would appreciate your input. Pebbles Investment LLC, Liquor Til 9 Katy, TX

Brilliant Energy Not So Brilliant - Unacceptable Customer Service

On Septmber 14, 2014, I signed up for 8.1 cents/kwh service with Brilliant Energy for a service start date of October 23, 2014. I chose them because they had a 4-5 star rating on PowerToChoose.org. When I received my welcome letter from them on October 19th, The welcome letter stated my kwh cost was 9.1 cents/kwh and not 8.1. After being on hold for 15 minutes, the young lady told me I signed up for a different plan than I signed up for. I tried explaining that the information she had was incorrect. When I asked her if this could be corrected, especially considering my service hadn't even been started yet, she said that because I had exceeded their 3 day period of change and because their prices had increased since that time, they were not able to take me down to the lower rate. I spoke with a supervisor and got the same story. Very very poor customer service, even before my service was started. I'm now stuck with the higher price for 12 months. Stay away the Brilliant Light Carol Ann. They're not what they appear.

Brilliant Energy maybe one of your best bets....

Why aren't Texas consumers mad as hell and not gonna take it anymore? Contact the Texas PUC and ERCOT and tell them you have had ENOUGH of the non-standard pricing that Texas law allows electric providers to get away with. Some charge the $3.05/mo. smart meter charge EXTRA and ALL electric providers are allowed to charge ANY MONTHLY SERVICE FEE they wish. Some are charging $14.99/month for WHAT?....its all pure profit. Then, when using ERCOT's powertochoose.org website, NOTHING IS STANDARD. EVERY EFL(electric facts list) is different.....the price quoted for 1000kwhr per month is NOT what you are gonna pay after all the add on fees....RIDICULOUS...call/email the Texas PUC and complain...PLEASE. STOP THIS MADNESS. Remember when you were REGULATED and never had to sift through all these contracts just to get electricity? COME ON..START COMPLAINING...send email to your state representatives!!BrilliantEnergy is one of the better providers out there, but maybe not THE best. My contract expired and they only raised my cost/Kwh by 15%...most willl raise it more than 100%. Brilliant may not be the lowest and they do charge the $3.05 EXTRA and a $10.99/mo if less than 1000Kwhr is used, but they are ok.WHY are Texans allowing the PUC to raise the normal cost of a MW of power from $35/MW to $9000/Kwhr? This is insane. The PUC says it needs the cap to be higher to encourage power plant building and then in the same breath they let the Electric Power Providers charge you an extra $11/mo because you did not use enough power!!!! What the hell is going on here? The State of Texas does NOT have a law in place forcing the power providers to BUY BACK excess power from self generators, like homes with solar or wind generation..........START COMPLAINING!!!!! STOP THIS MADNESS!!!

WILL RENEW WITHOUT YOUR CONSENT

I was on a 12 month contract with this company. They renewed my service automatically when the contract was up. Who does that? I was not even staying at the residence anymore, when I received a disconnection notice for no bill pay. I called them to cancel the service that I never renewed in the first place and they told me that I have to send an email in order to cancel. The lady I spoke with seemed clueless.

CHANGING AS SOON AS POSSIBLE!!!!!!!!!!!!!!!

Cannot wait for contract to be up. What you are quoted is not what you pay. Incompetent company that cannot get anything right. Will never ever renew with them. The website is horrible, as well. There are better companies out there. Do yourself a favor and find another company!

THEY ARE LOST

Brilliant energy got me again. This is the second time in 6 months that i got a bill from them that was outrages. I dont know how i can average 1100 kwh for months then get a bill for 3600kwh. They cant seem to answer the question either. I can they dont read it , then they do and break it off in you to make up for it. Then when you call they treat me like im a stupid child. I cant wait to get out of my contract with them and will tell everyone to stay away from them.I Bet I am not the only one this is happening to . DO NOT USE BRILLIANT THEY ARE LOSERS

Best rates and service

The best electric company. 3rd renewal goes in today !

Incompetent company

I had initiated new service for a home I was purchasing. When the purchase of the house fell through I called to cancel the new service the same day the home purchase fell through. I was told they don't handle cancellations over the phone and I was to email them about the cancellation. At first their CS Rep gave me the incorrect email address but I was able to identify that problem quickly so not to delay my cancellation. They called me 6 days later and said service was already scheduled to be turned on and it would take 45 days to cancel service. The service should never have been turned on it was cancelled before the move in date.

Today I received my first Brilliant Energy Bill, I call again to get this corrected as I don't live at that property. During the call I was repeatedly told that I called them after the move in date and I explained to the CS Rep, you are reading the notes incorrectly or someone falsified them, I originally called before and have an email to prove I called before. The date she was referring to was the date they called me back to confirm the cancellation.

Gunnerbb

With Brilliant 4 years only problem had was with first bill, after that their on line billing has been nothing but very good.

POOR Service

I have been with Reliant for a number of years. I shopped around last May to see if I could find a better rate. Brilliant Energy was offering a couple cents lower. Throughout a number of calls and emails with them, they managed to completely get everything wrong. They contacted Reliant to shut off my service and take over, 2 WEEKS earlier than agreed. This almost resulted in an early disconnect fee with Reliant, but I submitted the chain of emails in which the correct date was stated and showed Brilliant was at fault for the mess up. I ended up telling Brilliant nevermind and stuck with Reliant when they met the same rate. We never received anything by mail or heard from Brilliant after that.A year and 2 months later, we received a collections letter from a law firm in Houston, stating Brilliant has tried contacting us for the last year and we owe them $6.87.Needless to say, not happy with Brilliant. They're a joke.

Fooled me Once

After a year they started sending me emails telling me my contract WAS ABOUT TO EXPIRE. Well it had already expired. I didn't know for a month and a half that I was paying like 17 cents a KWH. I think that is on purpose. The didn't answer my emails half the time when I had an issue. I don't remember ever having to write any other company so many emails about different problems. This company had one issue after the other. I pay my bill online but it doesn't get applied correctly, just little things that waste time and cause me a little stress. No big deal, but should not be an issue. I can't help but think they do things like this so maybe when it is time to switch companies another company might require a deposit and you'll stay with them. I just don't see how a computer can charge your credit card and not apply the payment. I felt used by is company. If they have a lower rate, probably would be worth the hassle, but keep an eye on your payment. Check back to make sure it was applied and pay it before the due date or they will be able to say you were late when they report you to the special utility credit bureau thing they use to verify you pay your electric bill.

LOVE This Company!!

I love this company!!! The customer service is amazing! Super friendly, and when I had a question about my account they even respond to my email promptly! Awesome! Best Rate in Texas! I would highly recommend this company to anyone!!

Doesn't Seem Right.

This is my own fault.... I was supposed to renew my contract, but things got hectic and BAM! I got an electric bill double what it could have been. If you choose this company, you better stay on top of the contract date, cause they will hit you hard with their default rate. I couldn't make a living doing that to people, but they choose to. Paying the bill without question, but I'm surprised they are as greedy as they are. Not a way to treat your customers. I won't be back.

1 Year - No Issues

Switched from Gexa to Brilliant in 7/2012 due to Gexa pricing going through the roof. Had no issues for the year. Everything set up for auto-bill. No surprises. Not staying with them for the 2nd year simply because of pricing. Rated billing & acct mngt 4 stars instead of 5 simply because they did not get a web portal for the account until 12/2012. With everything on auto-pay, though, never really missed it. Not rating Customer Service because I never had to use it.

Eager to Get Early Termination Fee

I signed up with another company because Brilliant Energy was no longer competitive. I made the change effective on my contract expiration date, but my new company changed me one day early. Brilliant charged me the full $200 because my new company made an error. I just don't see how they can sleep at night. I would never treat one of my customers like this. I have tried to talk to them, but they don't reply to my emails. I wouldn't recommend them.

Once they have you, they make it H#LL to leave.

I tried to change my autopay. I got verification that the autopay was switched off, then I switched accounts, and turned it back on. Meanwhile, they indicated that one bill might not be auto-debited so I made a web payment to the 'new' account. The web payment was debited. However, when I turned autopay back on, that bill was again debited but still from my old account even though I'd switched accounts. Now, going forward, their computer says that they'll autodebit the original account which I want to close. Um, no - and give me my money back. Also, I tried to switch and my new company accidentally switched a day early. Now Brilliant charged a $200 early termination fee for 1 day early.

2 Years and no issues

I have never had an issue with Brilliant, and would recommend them to anyone. I havent not been over charged and my rate has never been not changes during the contract period. When I moved from one apartment to another there was no issue either.

I have been a very satisfied customer

False Advertising -

Advertised a renewal rate of 6.1 cents but charges 11 cents per kwh
bad business practices - bad service

Horrible

The online payment system is horrible! I have to type in every detail of my account every time I make a payment. You do not have a user account that you sign into like any other online payment system. They overcharge if you ever get off contract and when I asked market electricity rates for what I was charged it was never received. The contract price per kWh is horrible if you are under 500 kWh. Look elsewhere, even if they did have good rates the payment system is a horrible experience.

Satisfied

I have used Brilliant Energy for almost a year & I am very Satisfied with their prices. I would recomend them to anyone seeking lower prices. .

So far so good

Great rates. I've been with them since 2010 and always take a 12-month contract, fixed rate only. The minimum usage went up from $5/500 kw to $9/1000 kw, which was disappointing, but even with that, it's still one of the lowest rates out there. I've only dealt with customer service twice, once before I ordered because I had questions and another time to change my email address for them to send bills. They didn't sound too friendly or enthusiastic or eager to help, but they did what I needed them to do. No billing issues except for one time I got a bill twice, but I just emailed back saying that I had already paid it, and they emailed back promptly to say that they were aware of a glitch in their system and to disregard the extra unnecessary bill. There are no extra charges or fees on the bill like I've seen with some other companies. I can't say I'll never switch, but right now I'm happy with Brilliant.

Going on 3 years now

Ive been using Brilliant Energy for 3 years and havent had any problems. I always receive a quick response to emails; havent had any issues paying through their website; no sneaky charges. They give me plenty of advance notice when my contract is about to expire, unlike other providers Ive used. Their prices are consistently lower than many of the others. Unless theres a significant difference in what they charge Ill stick with them.

Incapable internet service

Customer service on the phone is very nice; however this company either has a very out-of-date software package or an inept IT department to service billing. We had to call on the phone to make payments every month because the website would never work. VERY FRUSTRATING. We will never use this company again. It felt like it was being run out of someone garage.

Trouble Free with Brilliant

I have been with Brilliant for the past two years and recently left this October after my 2 year contract expired. During that two year contract Brilliant serviced my account flawlessly. I paid my Brilliant Electric bill via online banking bill pay with my bank. A couple of times my check arrived late and I called for customer service. Both times I was treated with respect and the customer service representative took care of me. I would still be with Brilliant, but after my two year contract expired I found another provider that was a few cents cheaper per Kwh, so I moved. Brilliant Electric is a great company to do business with. No regrets!

Billing and accounting

Ditto for everything they said about their billing.....please be careful with these people...they like to sneak extra charges in on your bill...they start low and then start adding charges once they get you hooked.....go elsewhere, or you will be sorry.......

False Advertising