Energy Texas Customer Reviews
We've been collecting customer reviews for Energy Texas so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Energy Texas Customer Ratings:
Average of Energy Texas Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Energy Texas | 3.6/5 | 54 |
Energy Texas Reviews:
54 total reviews for Energy Texas.
| Star Rating | Ratings and Link |
|---|---|
| 24 5 star reviews | |
| 9 4 star reviews | |
| 4 3 star reviews | |
| 2 2 star reviews | |
| 15 1 star reviews |
Energy Plans from Energy Texas competitors
Unlike Energy Texas, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| 4Change Energy | 24/months | 12.3¢/kWh |
| Gexa Energy | 12/months | 12.3¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Veteran Energy | 36/months | 14.7¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| 4Change Energy | 24/months | 12.3¢/kWh |
| Gexa Energy | 12/months | 12.3¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Veteran Energy | 36/months | 13.5¢/kWh |
Featured Review
Great price but costumer service need to improve
Very trust price and rates , but costumer care need to improve. When i call the costumer care , i felt the tape record looks like a scam . Web site online account doesn't work well. i tried many time to reset password but i couldn't receive a link to reset it. I hope they will fix them asap.. i give 5 star to their fair price. the others looks cheap but you will never pay that rate..
First impressions
After only 1 month I am very satisfied with me electric plan.
It is all that was advertised. Keep it coming Energy Texas!
Thanks for joining our herd!
— Energy Texas on July 17th, 2023
Great power choice
I needed to switch providers in order to save money. I researched and located Energy Texas and received a lower price. I was able to do everything on line. The switch was effortless and the interface with the company has been easy, all handled on line.
Thanks for your review!
— Energy Texas on July 17th, 2023
Excellent service and pricing
We could not be happier with Energy Texas.
Thanks for your review! We are happy to serve you!
— Energy Texas on June 28th, 2023
Switch Over
Left my previous supplier for this o e to save some money. So far so good.
Thanks for joining our herd! We appreciate you!
— Energy Texas on June 19th, 2023
Glad I made the switch to Energy Texas
Very easy to make the switch to Energy Texas, clear and exact communication. No hidden gotcha's either. Great customer portal, options and usable information.
Thanks for your business and bein' a part of our herd!
— Energy Texas on June 5th, 2023
Satisfied customer
Best energy company I've ever had, easy to communicate with, pricing won hands down over their competitors.
Thanks for the feedback! We appreciate your business!
— Energy Texas on June 1st, 2023
Satisfied customer
The easiest transfer, best price, totally satisfied with service and communication.
Thanks for the feedback! We appreciate your business.
— Energy Texas on May 31st, 2023
Solar PV Owners looking for BuyBack Should Find Another provider
If you have a Solar PV System, stay away. They sold me on a good Solar Buyback plan that paid the same back to me as I paid, minus the Centerpoint charges and their monthly fee, then they changed it after only a few months on their plan. Yes, they gave me 30 days notice to leave the plan without penalty, but that was while I was still on the equal buyback option. After it actually changed and I saw what it did to my bill, I wanted to leave, but it was too late without the penalty. They should have let us see what a bill would look like with the new plan. In one month, when my bill should have been less because I produced more electricity, my bill went up about $66. There are better options and I can't leave without paying a $250 penalty. I lost respect for what I thought was going to be a great company.
Hi Doran - We appreciate the feedback and will have a follow up with you today via email.
— Energy Texas on June 28th, 2023
Too expenaive
Too expensive, Too expensive, Too expensive
Thieves
I only went to energy texas due to their buy back program. I was very happy they first few months. Then they changed their solar "program" and this month I sent them over 250kw more than last month, but my credit dropped over 60% from the previous month. Called in to see if they could fix it. Nope. Its a program not the contract that changed. So if I'm unhappy i have to pay $500 to cancel the contract. There's a reason I hadn't heard of this company before. And now I know! Shady company. Do not do business with these smoke and mirrors theives
Hi there - We did change our solar buy back terms and we notified you, as well as all of our solar buy back customers, on March 24th 2023 via email that these changes would take effect on May 1st. Our buy back rate now matches the market clearing price of energy, capped at your energy charge. We have also introduced surge pricing, where during high demand periods, you will be able to sell back energy at higher rates. We understand that these terms may not work for everyone, which is why we waived early termination fees for solar customers, as stated in the email sent on March 24th for a period of time. We will have a representative reach out to you to discuss further. As always, we appreciate our customer's feedback.
— Energy Texas on June 13th, 2023
Rewards program is bs
If you saving up for points make sure your account stays opened cause if not if you submit your points and close account they won't give you nothing. Sorry company happy to take money and you do what they say to get points and all cause before you get the card you close account they not gonna give you your money
Hi Charlene - Our rewards terms and conditions do state that in order to redeem rewards, you do need to be a current customer however, we are happy to review your account. One of our Customer Care Representatives will reach out to you by phone tomorrow.
— Energy Texas on April 26th, 2023
Disabled Veteran received rude and horrible service
As stated above i am a disabled combat veteran, who is on a pension and get paid at the first of every month. Energy texas bills on the 28th of every month and charges me a late fee every month. when i called to see if i could change the due date 4 days i was told no, no way, not happening.
when i explained my situation, i was told no again. when i asked if they were ok with continuing to charge me late fees, the answer was yes. this is a greed driven company who is not willing to change a due date , but are very willling to continue to make extra money off of disabled veterans or anyone who is on a pension and gets paid on the 1st of the month. when i asked about breaking the contract of course they want an extra $150 go figure. i have sent emails and no reply. Texas Veterans save your time and money and find a different company to do business with, even if it costs a little more.
Hi Chris - We appreciate your feedback and understand how that can be frustrating. We currently do not offer an option to pick your due date, but do offer a levelized billing option which may help your situation. One of our Customer Care agents will be in touch to help find a resolution!
— Energy Texas on December 6th, 2022
Cheating company
Doubled my electric bill in the first month and then again the second month so I switched. Thinking of suing.
Thanks for the review! We want to serve our fellow Texans with fair, no bull pricing. We are always working to improve our customers' experience both online and offline. We appreciate the feedback and will reach out to you for more details about your experience.
— Energy Texas on January 27th, 2022