Power Express Customer Reviews

Excellent

Cheap

New Customer

We recently transitioned from another provider after getting lied to when setting up a contract and then refusing to cancel that contract. Power Express took over and has been a pleasure to deal with.

Great value and easy transition

So far, its been a pleasure to have Power Express as my providers

Incredible rate

Just got our first bill from Power Express and couldn't believe the price. We live in our house for 30 years and never received bill so low. We are very happy with our electric company choice for the next 12 months.

So far so good

No complaints so far.

Power

1 month. So far so good

It is so easy

Their website is so easy. Payment is easy. Live person on the phone! Change of address is easy. Easy easy easy.

Switched from txu

I just received my first months bill after being with txu for 10 years, and no joke my bill went from 260 a month to 98!!! We couldn't be more happy

Great pricing and customer service

Signing up was easy, pricing saved us money and customer service was very friendly when I had a question.

Excelente

Excelente servicio

All good...puts TXU to shame (like thats hard)

Exceptional service...plans are competitive. Only downfall is no mobile app

Great job

No problems at all

Recent switch to Power Express

I recently switched to Power Express, now on the second month since changing. The order to change, signup, etc... was easy to do. I am happy with the price and plan, so far, so good!

Excellent pricing

The plan we signed up for has saved us a minimum of $50 a month.

Take 5 with Power Express

Easygoing. Cost effective

First time customer

Your website and online payment site is easy to navigate.

Pleasant Switch

Switched recently and process was painless and customer service is great!

Great service

I have had no problems with service.

Great electric company !

Ive had this company for about a month now and so far Im enjoying the light. There have been no outages during storms and the price is great.

Gafford

Excellent experience so far. I am loving the service and cost savings.

Review

Great company

I am a tenenant

So far so good

Review

All good!

Great Customer Service

Every experience has been handled with utmost courtesy and professionalism. I would highly recommend Power Express.

So far so good

Sounds a little open ended however I have no complaints or concerns. The few times I've had to make contact were met with promptness and courteous people

Outstanding service in all areas

I have two different homes whose service is provided by Power Express. Their people service is great. I do have recurring problems with their web site; it never lets me sign-in, but the "quick pay my bill" button always works despite my having been unable to log-on. I don't get that, either I'm me or I'm not...

Great Customer Service

I had the pleasure of speaking with Asia while setting up a new account. She was very pleasant and helpful, proving an excellent first impression with the company.

So happy we switched to you guys!

We switched through energy ogre and are happy to have a cheaper bill! Would recommend yall for sure!

Transition was easy

Switching from old electric company to Power Express. There were so many questions I had and Asia from Power Express was more than willing to help. She did so with a sense of humor, confidence and above all patience Her knowledge was infectious and refreshing!

Awesome

It was great

So far, so good

I have only had Power express for a couple of months but we are happy with the service, the plan and the price. It's so nice to have a choice.

Quick!

No hold time.. It freaked me out how fast they picked up the call. Here I was waiting for the elevator music but nope. A great well spoken agent that answered all my questions!

Hoping for the best.

Im hoping the price is what it says it will be. After chatting with Crista yesterday she assured me that their monthly estimate quotes on their page are very accurate which prompted me to switch to Power Express. I really hope it is because I am tired of paying $400 a month with CPL.

Remarkable customer service.

Every time I call power express each rep is professional, courteous and resolves my issue. No passing the buck.

Swift and Easy

My husband and I have been using Truecost.com for years. We regularly shop our rates to make sure we are saving the most money on our electricity. I would say that by far Power-Express has been the easiest supplier we have chosen yet! We will not have power turned on at our new home until next week however, we anticipate that it will be as seamless of a process as signing up has.

New customer!

My start up service was quick and easy all white receiving excellent customer service! I highly recommend Power Express to those who need electricity!

Happy to switch

Switched for better rate

All around excellent experience

Great prices, easy transfer!

Great

They lived up to there promises. $80 off my bill . This is great saveings.

Good electric company

I have really appreciated the customer service at Power Express and the help that they provide. They are courteous and friendly. I find them willing to meet prices if you find a better rate but usually they are lower.

Shame about renewal plans

Electricity delivery and plan was great, the options for renewal or extension suck :(

Good

Told friends, and they are interested in the rates. will check with me after I get a couple of bills.

Cheap cheap cheap

Great price. Easy to sign up. I wish they would send me weekly emails on power usage.

Thumbs up

It has been pretty awesome thus far!!!

Good Choice

I moved to Power express and comparing with my last year cost I saved 25%. Apart of that the service has been very good and just to change providers was almost very transparent for me.

Excellent

The services was fast and friendly

Too high

Misunderstood pricing due to no real clarity. Will not renew contract.

No issues for the year that I have been with them

They had a decent deal when I signed with them. If I cannot find a better deal out there this month, then I will gladly stick with PE.

Good

Excellent

Nicest and patient customer representative ever.

Dug was absolutely the nicest and most helpful person that I have spoken to with any power company. I was setting up two accounts today, and he was wonderful. I have an account in 75109 and 75061Thank you for having such a representative.

Good experience

Starting service was easy thanks to customer service agent.

Excellent Provider

I'm very pleased with the pricing and customer service we've received through Power-Express. I recommend them to family and friends.

New lcustomer

It was very easy to change power companies. We have been with power express for just over a month and everything is okay.

Cost savings

The average cost per kilowatt used is significantly lower ( 40 to 50% ) compared to my previous electric service provider. This saving even includes the management fee for Energy Ogre to manage my service and get me the best electric service available.

PE is A.O.K.

Reliable power at a great price!

Power Express

Change suppliers from Reliant to Power Express and love the $65 discount on usage, brings my bill down considerably.

Happy

Good so far. Only had the service for one month

Good service and easy payment

The online payment is easy and has no extra unexpected charges. The service is good, setup was super easy (all quickly done online), and our bill was lower than we estimated! $40 last month for a two bed/two bath apartment on the top floor in the summer (we keep the apartment on 75 when we are home and 80 when we are gone). Love the price and it's been super easy to manage.

Experience

It was easy to order, however, there are quite a lot of types of promotion that made me a bit confused over which one to choose

Great website and service

As I shopped around for power companies for my new apartment I noticed Power Express had such a nice website that was easy to use and view projected costs compared to other power companies. Thanks!

Easy & Competitive

Sign-up was very easy, we could actually get a live person on the phone to answer questions. The real test will be upon renewal and whether or not Power Express can continue to be competitive. Renewal pricing is where many providers balk. We hope to be a long term customer. At this point of service, Power Express is customer service oriented and this is a surprise in today's world.

Overall good experience

Easy (in theory) online registration and convenient chat with immediate response. The order form is very "picky" though and does not do a very good job of pointing out specific formatting issues. Had to push submit multiple times and that made me nervous with all my personal info on the form. Had to guess on formatting to get it right and it finally went through. The form required a street name below my billing address PO box number even though my billing and physical addresses are not related. The form also didn't like the periods in P.O. Box, after i deleted them the form submitted. But i had to hit submit a good 10 times. I did autopay so thinking all else will be smooth sailing from here on out...

Switched to Power Express

I just recently switched to Power Express, so I'm not able to rate the billing and account management. However, the online customer service was exceptional, and the CSR whom I spoke with was really informative in helping me choose to decide. From that experience, I rate Power Express's customer service excellent. We signed up for #smile24, which is very ideal for our usage. I wish they didn't have the $2 surcharge if we didn't do auto-payI hope that this rating will stay for the duration of their service provision.

A job well done.

Power Express's employee's were very helpful, friendly, and professional. They continued these qualities even after I had enrolled with Power Express's.

Great company

Super plan. No problems!

Short billing cycle not fair

My first billing cycle was less than 30 days so I was below the 999 kWh threshold by a very small amount. I would have used over 999 kWh in 30 days but because I signed up 4 days into the billing cycle I did not get my $80 discount. It feels like some kind of penalty.

Second time is the charm

Called on 10/7 to switch service on 10/10. Two weeks later, no confirmation. Called back on 10/21 to check, no record of transaction from 10/7. Started the process over again and received immediate confirmation, customer service was very helpful.

Rates have gone way up in the past 2 years

While my overall experience has been good and smooth, I'm not really happy with how significantly my rates have shot up over the past 2 years and 2 contract renewals. In my latest renewal, I was told that it was the best plan for my usage, and yet I'm paying 13.4 c/kwh... a far cry from the ~10 cents (or maybe even 9!) that I was paying when I first signed up to get away from NRG's rates. But now my rates are comparable to what I as paying with NRG. Every year, they tell me that it's "the best deal" and to just stick with it, but it's now at the point where I'm considering switching to a different company that promises a better rate.

Hard to reach, but well worth the trouble.

I have had trouble getting in contact with Power Express, but so far my experience has been ok. I do not receive usage details or advice on lowering bill. These are pro-active measures that other companies take. Power Express has provided economical electricity and that is enough for now.

My experience with PE

I had great year with them, the rates were great, but when it came time for my contract to expire, I didn't as much as receive an email or a phone call offering extend my contract with a new plan or anything. I too decided not to bother them and got myself a new provider.
Customer service is inept.

Customer Service

They never answer phone calls

Moving to a pre-owned house, we will see if we have electricity

For our particular situation, Power Express came out on top when using texaspowerguide.com. Signed up via Power To Choose. Online sign-up relatively easy, but had to call customer service to get a couple of questions answered.... customer rep polite but terse. Got confirmation email quickly after signup saying "You're all set". But a bit later (while we were out signing up other utilities) received another email from customer service that they could not confirm my identity and needed a picture ID. and a while later (still away from email) received 2 other emails one saying problem solved and the other saying that since I had not responded they were "closing the ticket". Sent a picture of drivers license and tried to call customer service to ascertain what was what, but they are closed after 6PM and on weekends.With all the confusion, we will have to wait and see if we really did get signed up with Power Express at our new address.

New service

The lights are still on!!

Prefer billing to arrive in paper form and to pay by regular mail/postal service

I do not understand how billing is to occur. Email? Please help.

Account Improvement

I was currently with PE, but my plan was expiring. I went thru True Cost. I decided I would continue using PE for the next two years, using True Cost figures. After I was notified that everything was set, I was notified by Centerpoint that PE had rejected me. After spending my valuable time on the phone trying to understand why I was rejected, the account agent says that I was in the plan for which I had signed up.Center point somehow got a false notification from PE.

Do not go here

I signed up for a 2 year contract and had what is expected of an energy supplier at a good rate. However, when my contract was about to expire, I received a renewal offer that said my contract was due to expire at xx/xx/xxxx date and there would not be any early termination fees if I cancel within 14 days of this date. I chose not to renew with Power Express and canceled within the 14 days stated in the email. It turns out my contract went 15 days past the date in the email and I was charged $150.00 for early termination. I contacted them and received no response, and they sold my $150.00 past due to a collection agency before I even received a past due invoice. They will just screw you in the end!

Very poor follow up to initial order.

Following my initial ordering experience, which was terrific and that's why why I gave it 5 stars, everything went downhill from there. I signed up for automatic payment so that I wouldn't have to worry ever about being late. Following my initial order, the next thing I received was a notice that my service would be terminated due to non-payment. Obviously, I was furiated. I called and they said I hadn't paid, and that's why my service is going to be turned off. I explained that I arranged for automatic payment, she looked into it and said oh I see it here, never mind we won't turn off your power. Just the frustration of having to go through that was horrible as I always guard my credit rating. Therefore, I doubt I will sign up again or suggest anybody using this company.

Beware of your price after going off the contract

Signed up for a contract that had ok pricing, but the month after I went off my contract my electricity price more than doubled. What would have been a $48 dollar bill before was $107.
Why do you need to charge me more than double the price for the same amount of electricity I used the month before? Their current pricing for low usage customers is absolutely terrible. I switched to a company that lowered my bill by 66% percent.

Total scam!!!

I signed up a few months ago and everything was fine at first. The month the bill was okay and the next month it was a little higher but the next month it was almost $1000!!! I've never had a bill that high even at the peak of the summer with everything on!! I called customer service and they said that my usage went up. I guess that I must have had the windows and doors open with the air conditioning turned to it's lowest setting!!! No I didn't!!! Please steer clear of these people!!! I'll be getting service elsewhere soon!!!

A POOR JOB

I have requested several things but never get them I get charges on my bill that I was never told about when signing up

Can't post payments correctly

Power Express is routinely making accounting errors in posting payments to the account, then tries to charge late fees for their error. After getting a manager on the the pone for 20 minutes the fix it, but it gets old fast.

Undecided

I choose my plan by the usage of kilowatts thinking I would save money over the Reliant bill. The first bill came two weeks after I signed up and was very high for two weeks usage so at this point I am not satisfied. I will probably eat the $150.00 early termination fee to get a better plan.

Overpricing

I have only been with Power Express for 2 billing cycles but so far I have not received / seen the cost savings that I was promised when signing up with Power Express from my previous supplier Direct Energy

Have not received bill yet

I have signed up for auto bill pay but have not received bill via email or mail yet. Have not received email yet to confirm payment made. Just concerned.

Beware of FEES and SYSTEM lock outs. SYSTEM not user friendly.

If you in error enter a wrong digit from debit card while paying online, but still get a confirmation number of a successful payment, it comes back three days later as nsf and you get your electric shut off. Takes 5 hours to turn back on in July. The next month you go to login to pay and you are locked out. Call number in bold print on bill to pay and get a recording that number is disconnected. Call the 877 number, that one is good. They tell me they can allow me access to my acct this this time but if I make a mistake again on the number entering, they can't help me and the "System" will lock me out of my acct for 12 MONTHS. NOT USER FRIENDLY. I have 10 more months to go and I am out of POWER EXPRESS!

Help

I didnt give this review when it was sent because I had just started & had no experience with it yet. Now, after months with it, I am so disappointed in Power Express. It is the most expensive company weve been with! The $85 per month off each month has not happened as promised. I wouldnt recommend this company to anyone.

Poor customer service

Im still waiting to be able to access my account despite signing up almost 3 months ago.

Awful

We opened an account and ordered service three days before we moved into our new condo. They never hooked up service and our power was cut off on a Saturday morning. Called customer service and received a recording that the office was closed until Monday. We immediately called TXU and had service within a half hour. They are more expensive but we learned the valuable lesson that you get what you pay for.

BILLING

Why do I have to pay a $5 surcharge because I do not allow you access to my Bank Account???
The day I received my email bill I immediately to go to my bank account the same day and did an electronic transfer. Why am I paying a surcharge when I transfer your money within 24 hours of receiving your bill?.

Bad experience

I found it very difficult to sign up for new service. After filling out their forms and getting an e-mail saying I was all set up I later got a phone call saying they needed me to also send them a picture ID to confirm I was who I said I was. I told them that would take some effort on my part since I would need to go somewhere to get that done & they said 'too bad'. I cancelled my order!

Unhappy with customer service

I was told to email and fax documents over and over only to be informed they would not be sufficient. The last customer service representative I spoke to was very rude. She said to me, "I was just unhappy because I did not get approved for a deposit waiver". My husband does receive Medicare and is 66 years old. I would have been able to make the deposit in two payments. But the rudeness was unacceptable! I signed up with another company whose representatives knew how to treat their customers and I did not have to make any deposit because they offer complete waivers. I would not recommend ANYONE to your company!

Reaching Someone Live

Hello,

We tried to confirm our online order request by calling this morning. Specifically we wanted to know how quickly we could get service activated. After 19 minutes of listening to your on-hold music I hung up. Poor customer service if you don't have enough people to answer phone calls from new prospective customers.

Excellent

Cheap

Shame about renewal plans

Electricity delivery and plan was great, the options for renewal or extension suck :(

New Customer

We recently transitioned from another provider after getting lied to when setting up a contract and then refusing to cancel that contract. Power Express took over and has been a pleasure to deal with.

Short billing cycle not fair

My first billing cycle was less than 30 days so I was below the 999 kWh threshold by a very small amount. I would have used over 999 kWh in 30 days but because I signed up 4 days into the billing cycle I did not get my $80 discount. It feels like some kind of penalty.

Great value and easy transition

So far, its been a pleasure to have Power Express as my providers

Incredible rate

Just got our first bill from Power Express and couldn't believe the price. We live in our house for 30 years and never received bill so low. We are very happy with our electric company choice for the next 12 months.

Good

Told friends, and they are interested in the rates. will check with me after I get a couple of bills.

So far so good

No complaints so far.

Power

1 month. So far so good

Cheap cheap cheap

Great price. Easy to sign up. I wish they would send me weekly emails on power usage.

It is so easy

Their website is so easy. Payment is easy. Live person on the phone! Change of address is easy. Easy easy easy.

Thumbs up