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Our Take on Reliant Energy
Reliant routinely ranks in our top 5 "Best Electricity Companies" in Texas. Reliant is big. And thats good and bad. On the good side: Big company stability, Some inovative plans, lots of ways to pay your bill, an app, usage tracking, and modern online conveniences youd expect from a top company. Downside: Its a premium brand. That means you pay higher rates. 20% on average.
Reliant has Appeared on our "Best Electricity Companies in Texas" list 5 times in the last 8 years. So they are a perenial favorite and a top brand in Texas. While their sub-brands, i.e.: Cirro, Discount Power, etc target "value seeking" customers within their respective markets.
As a premium brand, Reliant's rates are generally 20% higher than the market average. Matthew Mcconaughey's voice on TV ads directed by David LaChapelle are not cheap. Reliant is one of the dominant Retail Electricity Providers in Texas serving over 1.5 million Texans. Reliant is owned by NRG Corporation (NYSE: NRG), based in Houston, Texas. NRG owns and operates a number of Texas electricity companies, including: Reliant Energy, Direct Energy, Green Mountain Energy, Cirro Energy, Stream Energy, Discount Power, Xoom Energy and in recent years has acquired the customers of Electricity Texas, YEP Energy and Value Power.
As the largest electricity retailer in Texas, Reliant gets the majority of negative reviews. Reliant's risk, operations and management systems are market leaders. This level of corporate efficiency and overall size leads to higher negative reviews. In other words, Reliant may disconnect power for non-payment in one day that many retailers turn on in a month. We recognize and adjust for this in our rankings, while leaving customer reviews stand on their own.
Pros
- thumb_upLargest Electricity Retailer in Texas
- thumb_upInnovative Products (Free Nights, EV Charging Plans)
- thumb_upCommunity Support
Cons
- thumb_downHighest Market Prices
- thumb_down Confusing "Free" Plans
- thumb_downHigh Rates for Apartment Dwellers
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Likely to Recommend
Solar panels warning
If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced.
— Bcortes from Cypress, TX on May 5th, 2022
Reliant Electricity Plans
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Frequently Asked Questions About Texas Electricity
- What is an ESI ID (Electric Service Identifier)
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Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US
— Reliant on May 12th, 2022