Pulse Power Company Review

No issues with Pulse Power

I have had Pulse Power as my electricity provider for two years now with no issues. Their great service has given me peace of mind.

Low Price

My electricity bill went down for half of what I was paying

Good company

Good company for electric service

Best Choice

I chose Pulse Power due to the plan. But there was an added bonus in the plan I did not see until the first billing. The bill credit product adjustment lowered my bills each month making the summer heat not so bad.

Excellent power company

Good rate

Best Electric Company I have had in six years

I've had several electric companies in the past 6 years, they all cheated me out of money. Of the 3 or 4 that I have had, this one is the best, their rates are low and have cut my electric bill in half. They are legit. I went from paying any where from $225.00-$250.00 per month on average to $143.00 per month and my usage has not changed. This month I had a credit. Now I know that the other ones were lying on the bill, the wattages were elevated and the rates were exagggeerated. Wish I had chosen Pulse power six years ago.

Awesome price for a small apartment

Ive enjoyed Pulse Power and the incredibly low bill. I even got free nights!

Satisfied customer

Overall im enjoying the way you put customers first when calling about a problem customer service is great.

Awsomeness

Love my lower bill

Reliable and Affordable

I have been pleased with the service from beginning. The rates have been reasonable and the process for payment is simple.

Very well satisfied

If it stays good during summer months I'm hooked

A blessing

The best experience I've had yet with a utility company.. topped my expectations. it's appreciated. all glory to EloHim.

Resident

Excellent

Great Electric Company

I have enjoyed getting the weekly updates of the electricity I have used. I had no idea which company to go with when I moved here. I am very happy with my decision and would recommend this company.

GREAT SERVICE

Great Customer Service

Best prices I found

Pulse Power had the best plans and pricing for us.

Pleasantly surprised with customer service

I had an issue with billing, but I was able to call and was pleasantly surprised with how well it was handled. It got fixed in very short order, and I haven't had an issue since.

Pulse Power

The company I would say is a good choice online billing & account information is a plus also they send a weekly consumption email if u sign up which is helpful. Now if u prefer customer service via phone it becomes a little bit of an issue due to the wait time to get an agent"if" u get one (sometime. Also given the circumstances with the virus and all if u need assistants payin the bill u can't get it through the normal places not sure u can get it other places either, not sure as to why but your on your own. In my experience other than those things generally it's a good company that needs to expand & find more ways of providing help.

Good

Good

Pulse Power

Response was quick and easy. Once u are accepted the process doesn't take long to connect, just set a date and your all set. I would also like to point out that the rates are fairly low & easily maintained to keep your monthly payments affordable.

So far, so great!

I've been a customer for a little more than a month. I got a great fixed rate, and I LOVE the weekly usage report with the bill predictor! So far, I'm a very happy customer.

Fair review pulse power

They do not give de rate as show on rate plan everything change from 14.5 for 3 years to 18.4

Lights

So far plan is just right!!

DECEPTIVE ADs - bait & switch

I signed up for this on 6/29 and on 7/27 I got a bill for a whopping $132 at 15.4 kwh and not the 5.9cent KWH. Which is .10 cents per KWH higher than my previous provider TXU. I thought they charged the highest rate in Austin TX. Pulse Power just did a classic switch and bait, but it is also deceptive, because they bait you with 5.9 cent and a teeny-tiny clause "average price per kwh for 1000 kwh usage". I totally overlooked that, because I never in 65 years, based price on usage. I am 65 and the clause is deliberatlly too small and easily overlooked. It is like "Hey, 5.9cent!" and then whispering under your breath "if kwh is over 1000 usage,". What Luis the rep (great customer service) on the phone explained to me on 7/28/20, is that if I don't hit >= 1,000 kwh, then I am billed the highest rate 15.4. I only get the 5.9 cent rate if I GO OVER/EQUAL to 1000 kwh. Now I am contracted to them for a year.BUYER BEWARE. They grab you as the lowest rate, and in teeny-tiny print it reads 5.9 cent "average price per kwh for 1000 kwh usage". I am totally screwed.

Rating

Good, just signed up for this company

Cant get it right!

Everything great customer service top notch! Good rates! The problem Im having issues with is paying my bill!!! 2 months Ive tried automatic payments! And 2 months Ive gotten disconnection notices dont know what the problem is!!! So I always have to call and pay the payment!!!

Quick & Easy

It was very easy to compare and shop through 'Texas Electricity Ratings'. However, as most of the electricity providers offer 'Contract buying'. I was not offered and had to pay out of my pocket for the previous contract.

What changed?

We had enjoyed PulsePower as our electric provider for over a year with excellent service. Then, in July 2022, we moved into a new house. Since then our service has been awful. They tried to bill me for early termination of contract after the move. Took over an hour on the phone with a transfer to a supervisor required due to language barrier of service representative. Two months later, they stopped drafting my automatic payments and then cut my power off for non-payment with no notice of disconnection. I have been on hold now for an hour to speak to a supervisor? What happened to this company that is supposed to be Texas based. Customer service calls are answered by people whose middle eastern accent is so thick you cannot understand them (every call), and they can't understand me.

Expensive plan

Other than high price the rest is okay

Good luck trying to get them on the phone.

Been calling every day for a week. Impossible to get a person the line. All of their fees are higher than my last provider. Every tax, everything. Not happy. Will not recommend them. Still trying to talk with someone. May just need to cancel at this point

No customer service

1. can not set up online account, old address for bill not new one for service
2. 11/2 hour wait on phone
3. set right address still has old zip
4.can not make payment on phone
5.next phone call on hold wanted me to leave voice mall and would get back to
within 10 days
6. see wrong zip in service address, correct it.
7. still cannot make payment.
8. finally able to get payment made, with operator
9. not impressed with customer service.

Zero customer service/support

Takes weeks for someone to email or call you back. Expect to hold an hour or so more than once and the "hold your place in line" stuff, complete BS.

If you actually get a hold of someone, they will barely speak English. Count on getting a headache just trying to comprehend what the customer service person is saying.

Billed wrong..

Pulse power is a electrical provider. During the texas snowstorm I lost electricity for 5 days. On the 2 nd day it came on for a few hours. ( the electricity)the rest of that time no electricity. I was charged as if I had electricity on the whole time. Just received another wrong bill from June 2021, they estimated my cost, to double what I use. I also didnt live at this address last year. My July bill was 61 dollars my June bill was 140. I am very conservative and leave my thermostat at 82 during the day. I dont leave things plugged in except refrigerator, oven washer dryer. I was also not home for 2 days. This is not a good service.

Leaving due to poor Customer Service

I haven't had any billing issues or auto-payment glitches thankfully.Except for... SIX days with no electricity. An actual message to PulsePower's customer service about no power on Feb 15, 2021 and they charged me for usage on Feb 15th. We lost pets due to the below freezing temps in our home and to have a report show we had power was a slap in the face. I sent a message to PulsePower only to be told "it is an average sent by ONCOR." so basically the blame game. I wasn't asking for a credit or any special treatment just acknowledgement that PulsePower knew we had no power and it was a mistake. Oh no that was too hard. So I let the CSR know I was not happy with the lack of empathy and sent the report I was using from our monthly bill to make my complaint.NATALIE had the nerve to respond telling me to sign up for smartmeter reports from smartmetertexas. I DID NOT ASK for how to determine a darn thing.I signed a 12 month contract knowing there was a chance the company I chose wasn't the right one for us. I will be moving providers the day the contract expires.To think, Cirro showed my parent empathy when ONCOR cut power for 24+ hours on a 100+ F degree day by removing charges on her Cirro bill that were from ONCOR and ONCOR even reimbursed her for lost groceries in the freezer.... SHAME ON PULSEPOWER! Absolutely no empathy training for the PulsePower reps. Not everyone wants a reimbursement or needs help with a late payment. Sometimes we just need a company to acknowledge a horrible thing happened and they care. I bet Natalie is terrified of reptiles and so her lack of emotion was more on par with YAY MORE REPTILES ARE DEAD! Who cares that it was painful and confusing for them.Okay done. and DONE WITH PulsePower.

Poor service and management

Due to 2 computer glitches I was charged 2 late charges and while they were in dispute they turned off my service over a $9 late charge that was there fault.

Bait and switch watch details

In 10 years of average electric bills from other providers I have never ever had bills consistently from $150 to $200 over $300 us. Pulse consistently went over these. till the final bill hit almost $800. from the other complaints I see maybe it was in the fine print I did not understand. each month our usage remained the same as in previous years, yet each month the bills each went higher.

Poor customer service

The title says it all

Pulse Power Review

My only complaints choosing Pulse Power are the following (2):One, Auto Pay is not always reliable on Pulse Power Website, so you have to double check your billing accounts to make sure your payment was deducted and sent to Pulse Power.Two, I went with the Pulse Power $0.063 Plan, thinking I would benefit from it. However, my bill cost me way more then I expected due to the Delivery Charges of approximately $64.00 a Month. When I selected Pulse Power, I was expecting to pay an electric bill of approximately $120.00, to $150.00, max at 1800 KWHs per month, with all taxes and delivery charges included. I am paying $175.00, to $200.00 per month at 1700 KWHs, with all taxes and delivery charges included. My fault, I should have done more homework.

Hard to remove early termination fee

When I signed up I told him I only needed electricity for a month as I was visiting friends house. They told me to simply tell them I moved out and there would be no early termination fee. I was charged $220 termination fee for three weeks of usage. With other electric companies I was able to tell them my forwarding address and that was enough. Pulse power requires Difficult to provide Documentation for move out before they will return the early termination fee. And even after providing that it took me nine hours and threats to Report them to the AEP before they finally removed the ETF

2 month Review

My rate was lower than my last company...but my monthly bill is extremely higher.

Stay Away from the Provider!

I have has continual billing problems. I have 2 houses with them and they applied payments to the wrong address. Never again!

I hope I don't have to call customer service again

New customer. Went to registration page on line and correct information rejected multiple times. Customer service rep talked so slow and was so dense she sounded high. Could barely hear for chatter in background. She didn't want to address whether their information they had was correct because any error was because I "made an entry error", although I had cut and pasted their information(!) from the bill. After several minutes of her talking about 6 words per minute we found, yes, they had put the wrong zip code in so I couldn't register with the correct information. No apology; no interest in fixing. Customer service that can only be described as "stupid".

Duppef

I was misled about the price. I am paying $.12/kWh . vs $.08/kWh. Very upsetting. I feel I was dupe

Nice customer service but not very well trained

I guess it is because they are new but they do not understand how fraud protection works.

No transparency

I have solar panels and yet, i till have a monthly bill average of about $80 to $120. They are charging me a delivery charge every month. This was not disclosed when I agreed to a 36-month contract with them. When I called to ask about this delivery charge, I was not able to get a straight answer from anyone. Finally, they tell me it's in the fine print of my contract. Well, thanks a lot for that. Let's be honest here, who really reads the fine print? This is, by far, the worst company I have ever dealt with. Total ripp off. Avoid this company at all costs, or it will cost you in the end.

The worst company in the world

DO NOT GET THEM WORST COMPANY EVER all I needed was a w9 they say wait 24 to 48 hours its been a week still have not got anything say they dont have managers keep saying they email accounting nothing happens they want money but dont wanna help you so you can pay them

Lack customer service

I have tried for over 6 weeks to contact Pulse leaving a voice message (they say theyll be in touch in 2 ) days, but nothing. Same experience when I used their system to email a question. I get a reply that theyll be back in touch, but NEVER. I guess this is an ok company, if you expect to never have a problem

Electric SCAM

I signed on with a broker who assured me I was making the correct choice.Pulse is worse in every way than my previous company.If I could go back I'd never sign and I'm locked in for 2 years.

Dont go to this company

I only went to Pulse Power for their solar buy-back plans. There is no way to talk to anyone in the company unless you know their phone ext so you talk only to customer care in a foreign country. I spoke to someone in the beginning who assured me that I am to sign up for a reg plan now and then can switch to a solar buy-back plan once the my system is turned on. That was a month ago. My solar system was turned on and since you cant change any plans online, I called back in where I was told that I cannot switch from a fixed plan to a buy-back plan at all. I explained that I was initially assured otherwise and they said they could email a request to the corp office for permission and Id rcv an email in 3-5 business days. Again, I specifically went to this company because they are supposed to have 1to1 solar buy-back plans. I cant be transferred to anyone in corp no how many times I ask. I was told by 2 separate customer care associates that they no one at corp has phones! Im currently locked in a plan that doesnt give me any credit for the solar panels I paid to have on my roof and I need permission from corp to even see if I can get on the appropriate plan. Meanwhile, the electricity I am producing is going into the grid and to Pulse Power so they are rcvg FREE electricity from me and charging me for my usage.

Charged although cancelled in tume

I signed on with pulse then cancelled within the allotted time however I still received a bill.

Lying power hungry company

I really hate this company I never renewed with them when I moved but they still found my address and sent me a bill for this company all the care about is money this company is greed

GRIFTERS

I was set up on Auto-Pay for the past ten (10) months. This month my account was not charged and I received a Disconnection Notice and a late fee. I contacted them through their portal and they responded with a response that was totally not related to my complaint. They also never answer their phone. Terrible customer service. I will not be renewing in December.

Very bad company to deal with

I had a very bad experience with this company

Good luck switching to solar buyback plan.

Current Pulse customer. Added solar to my house. Been trying for two weeks to switch to their solar buyback plan. They keep telling me they will contact me in 24-48 hours. Hasn't happened yet. Awful service.

What a scam.

Be very very careful and read the fine print. All of it. They are a bunch of scammers. I will be switching as soon as possible and dont recommend. The price per kW is a calculated average based on there projection of your usage when you have free periods. This make the actual rate horrific while making it seem reasonable. The classic bait and switch. Or just plain old lying.

Worst experience ever

I called to setup an account starting 3 weeks later. They told me to reply to their email with my domestic violence letter to wave the deposit. I did so 20min after getting the email. I never received the email to setup an online account or anything, so I called the day it was supposed to be active. They lost everything! Said my request for electricity expired (without any notice or anything) never received any of the 4 emails I sent them (actually had to send it over 60min Ed for them to get 1), said they didnt have another email I could try sending to. After 3 hours on the phone with them (3 different reps), they continued insisting they have no manager, supervisor or anybody else or other way to contact them. They also decided that any requests for power must be made no more than 10days in advance of the start date and thats why I couldnt get set up. And instead of sending a letter signed by my legal representation, they decided Id have to fill out a form providing information on the police report, officers badge and contact info, court case, judge and other information and documents (which most dont exist since we were able to settle outside of court) within those 10days (days, not even business days) for the activation of my electricity to be considered.

I had to go with a different company that was a lot cheaper anyway.

Not Happy customer!

I've spent at least 2 hrs. on the phone waiting to understand why I set up a 3 yr. Plan at 15301 rate and recd a bill for 18. I should never have switched from TRIEAGLE for the last 2 yrs.which has been honest and OOOOH answers the phone and my questions!!!

False Advertising

I originally joined because it said it had free night and it was suppose to be 17.3 cent per kwh. However, they are charging me 21 cents, additional there is no way we are using as much power as they say we are cause no one is ever home.

Terrible Experience

Dealing with Pulse Power has been a nightmare. Below is order of events if you care to read the horror story. For every call below I am on hold for a minimum of 30 min and each time I ask a question they put me on hold for 2 to 5 min to "check in the system".June 5 - I set up a new power account with a start of service date of June 9.June 9 - I move into my new house and there is not a meter installed, the rep I talked to said power would be on by the end of the day (did not happen). June 10 - I called back on Friday, same message from the Pulse power rep, I am skeptical, so I called Centerpoint to confirm. Centerpoint did not even have a work order from Pulse power to install a meter at my house. It is now close of business, so I do not have power at my house all weekend. June 11 - I get an email from Pulse Power saying they are setting up a new account (this is an error because I already have an account I set up on June 5). I cannot reach anyone because they are closed on Sat and SunJune 13 - I finally get a hold of someone at Pulse Power and they are unsure of what happened with the second account. Still no power at my house. June 14 - I call them again and turns out my account was cancelled "due to Competing Transaction" but they were unable to provide any details on how or why this happened. Note I did not receive any notice of the cancelation. Attached is email from the rep stating that my account is canceled and I owe $0June 15 - Centerpoint informs me Pulse Power is still the REP for this service address so I call Pulse again and get the email confirmation the once again my account is canceled and I owe $0. I now have multiple emails that I do not have an active account at Pulse Power and I owe them $0. So I call Reliant and they get my power started the same day. About a month goes by thinking all is good, until I get an email notifying me I have a bill on July 22.Several calls to Pulse Power and no one can seem to explain to me how a canceled account racks up a $196.15 bill in direct contradiction of the attached emails that I owe them $0. The rep I talked to "put in a ticket" but I have not heard back from them. I have emailed their customer support line and still nothing.

Bad powe

This company is the worst I've ever seen I got my first bill and it was a 102 dollars I only been with them 2wks and then get another bill 260.00 so I canceled and got a bill today for 1,134 shame on y'all I would never recommend this company to know one

Pulse Power Violates Terms of Service

Notified Pulse Power to cancel my service within the window near the end of my contract to avoid termination fees. To make a long story short, Pulse Power will not cancel my service despite multiple requests and demands.

They cut off my electricity even though I showed proof of payment

I came home one evening to discover I they had cut off my electricity. Always one to give the benefit of the doubt, I thought I was late with my payment. I paid immediately on the phone. When I got my electricity back, I discovered I HAD indeed payed my bill on time and sent proof. My power was off on April 11th. My bank cleared it on April 4th electronically. I sent proof. No answer. Sent proof SEVERAL times with no avail. It is now June and after 6-7 emails I still have not heard a word or gotten an email back. I waiting on hold for an hour, only to be "transferred" to a supervisor and waiting now another half hour. DO NOT WASTE YOUR MONEY OR TIME.

Can't understand foreign employees and no service

I have tried to enroll THREE times and wasted over 15 hours on HOLD. When I finally get to talk to someone they hang up, the connection is spotty and they talk with thick INDIAN accents. You'll start out as the 110th caller in line. You'll waste time calling because in an email they won't say anything other than "you need to call our customer service" while listening to some automated idiot claim you can enroll online. That's a sick joke. They lie and claim they tried to call you but won't tell you what number they called from. They'll claim they need more personal information than you need to give by law. They'll claim they can't find the account even when you confirm the service address and did I mention they're ESL? I literally have a lot of trouble understanding their horrible employees. Since it's so bad I will have to go with someone else. If I can't even get to talk to someone then how bad will billing issues be? To me the low prices will most likely be bait and switch. I'm looking elsewhere even if it is a bit pricier since I've seen so many bad reviews and can't even get an English speaking person on the phone. I have hearing aids and can't deal with this garbage service.

Beware of Pulse Electric

Beware of Pulse Electric, They start off low and jack up your prices, they love to disconnect your service so they can charge your reconnection fee. I do not recommend them. Go to Reliant energy

$250 is normal

I live in a 2 bedroom apartment my normal bill use to be $80-$90. But since I used plus power my bill is between $150-$250 normal and on top of that they have hidden charges every 6 months. The worst power company ever. And customer service is horrible 30-50 minutes of waiting time is normal. I have payed $250 more than 3 times this year very disappointed with this company.

RUN AWAY! YOU WILL REGRET!

If I could give this company a zero I would. They over charged my without anyone reaching out about my plan ending and charged me over $250 a month. I live in an apartment. Not only that they also charged me a lot of money when I moved location and charged me for the old location 3 month after. This company is unreasonable, unreliable, the staff is incompetent about understanding English. Please do not look at this company. YOU WILL REGRET IT!

Terrible customer care

Despite being on auto payment, my lights where cut off. My wife and I both called. Waiting on hold for over an hour each. It was a Monday, and they were experiencing longer than usual call ins. The voice recording said, press 8 to hold your place in the call line, and get a call back from an associate. Neither my wife or I received a call back. After calling again, waiting on hold 2 hours, I finally reach a representative. They then Charged my card twice for the same payment. After staying on the line and seeing this in my bank account recordings, I demanded to speak to a manager. I was upset about the lack of call back (which they said would happen in the automated message), the double payment, and my lights being cut off despite being on auto payment. I was told that I would not receive my money back for 5-8 days. I was also told by the supervisor that during high volume of call ins meant that if you requested a call back, you wouldnt receive the call back until the next day. So they bold face lie about the press 8 to receive a call back by a representative and you will not lose your place in line. Now, I was not very polite to those I spoke to. I paid my past due amount over the phone with my payment information. The next morning I woke up to $600+ in fraudulent charges on the card I used to pay my bill. Coincidence? I think not.

A company that treats customers like Piggy Banks

A Horrible Company -100
Horrible customer service -100
My rate almost doubled
UNBELIEVABLE
I can't believe they're still doing business

Don't like

Sent them 5-6 documents showing proof of address change and they are still not accepting one.

Another Typical Horrible Pulse Power Experience

Been extraordinarily happy with TES finding energy service providers for usvery happy until now that is. Pulse Power is the worst company they have recommended to us. I am cringing as I read similar reviews posted by others. Appears the level of incompetence with this one is strong either that or there is a deliberate method to the madness so customers get fleeced. Not at all happy. Reaching out to TES to complain about being saddled with this company. If they cant help us, maybe at least TES can refrain from recommending them to others saving them from frustration, headache, and questionable billing. Since only one month into a 3 year contract with these clowns, it will cost close to $800 to break the contract. And, in all honesty, the $800 loss might just be worth getting these a$$hats out of our hair. If youre unfortunate enough to have Pulse Power as your energy provider by choice or happenstance, make sure despite Pulse Power assuring with confirmation payments have been received that Pulse Power actually bothers to process the payment and there isnt some unexplained hick-up otherwise, Pulse Power will pile on additional fees. Honestly, can envision this as being a recurrent phenomenon with them. In our opinion, this is a extraordinarily crappy company that hides behind their internal policies to not investigate, not to address, not to find an equitable resolution, not to serve, and screw their customers. Very seldom write reviews. Pulse Power has earned every bit of this criticism.

RUN FAR AWAY FROM PULSE POWER

They can't even process bank draft payments, you set up auto pay and the fail to run it and then charge you $30 because the bank refused to process the payment. Well that's bullshit because the bank doesn't even know about it because it was not presented by this RIPOFF COMPANY.

Pulse admitted their mistake, won't issue credit

I started my electricity service march 1 2021. I called around March 21 concerned because I was not receiving weekly usage reports. I spoke with a representative to calculate how much energy I needed to use the first month in order to receive the monthly bill credit of $95 for using 1,00 kWh. We researched my current usage and realized I was using the proper amount per week to reach this goal for my first month. The representative did not disclose that my first billing cycle would be a partial month. Since it was a partial month the billing cycle ended early, making our previous calculations irrelevant. Without the $95 credit my bill was $139.90. I called to speak with a manager named Henry who advised that the company was able to know that my billing cycle would not be a complete month and apologize for his agents lack of information and that I could have avoided this if I was given the correct information but refuses to credit my account due to this error. I am a diligent user but I cannot use the proper amount of energy without the proper and correct info. My contract is expires in 1 year and I will not renew with a company that will not take responsibility for their own mistakes when I am proactively trying to budget my usage and bill.

Bad experience

Started great. Then bill went sky high with the same usage

First Bill not equitable

I just switched to Pulse Power. I was billed for about two weeks on the first bill that put me in the 500-999 KWH bracket (.15 / KWH). The change over date will make a difference in your first bill. Beware that if you switch providers close to the beginning of their billing cycle you will have to pay a higher rate. Not being able to have an adjusted billing to me is not customer friendly. I would have accepted being billed for a 45 day period in lieu of the 2 week period which thru me into a higher rate category. After calling customer service they refused to adjust the first months bill. This is the worst company that I have dealt with since de-regulation took place. I will gladly pay their cancellation fee to get a competitive rate from another company that I feel will be much more customer oriented.

Charged $540 as a Termination of Contract

Be aware public, If you switch to a different provider Pulse Power will charge you $540.00 not, $125.00 as update 3/12/21. I switch because I was charged double for last month services and now, a $125.00 termination as mounted to $540.00

A company without a heart

Yes, we were behind. But after I was released from the hospital, a covid survivor, I had a disconnection notice. I called Pulse to make a partial payment. They would not accept a partial payment (past due $356, payment to be made $280, balance due $76). This was absurd.

Never again

Bad experience

Misleading

Signed a 3 year contract with Pulse Power. Called the company three times to verify the rate they were quoting. Totally mislead. I wish I recorded the phone call. The quoted rate is true if you use exactly 1000 kw per month. I do not like false advertisement. Will not renew or recommend a company that is deceitful to consumers.

Poor customer service

The customer service never solved a single problem

Bad customer service and high rates

The worst

HORRIBLE COMPANY

From November at 1900kWh to December (Mild month windows opened almost every day) and they top off at 3167 kWh....RIP OFF THEM AND TEXAS NEW MEXICO POWER, BEWARE OF TNP! THEY SHOULD BE SHUT DOWN AND ONCOR IN ALL OF TEXAS!!!

Lied about the contract

Read this one... I was with my old company 4 years at 6.3 per kWh, but the hidden fees were too much. I switched to Pulse Power at the end of October for the Texas Saver 12 plan (12 months 6.3 per kWh no hidden charges). They put me on the wrong plan. I asked to be on the correct plan that I agreed too, they stated I should be better on the one I was on and try it for another cycle, if I did not like it I could change it back, per them I was under a 90 day period of time. After the second billing cycle I knew I wanted the other plan. Per our verbal agreement of contract for the Texas Saver plan; I was told no, you already switched plans. The only plan I switch as coming to Pulse Power. I canceled my service as per the Texas Saver plan it would $125.00 to cancel they charged me $340.00. In fact, they charged me $461.61 for two days of service and to cancel my plan... They mislead, out right lied, then took me.

Bad Experience

So I switched to Pulse Power and my first bill was great. 2nd bill went up and after that they kept getting higher. So my power was cut off and I tried to call them and couldn't get into my account because I misplaced my info. I felt I had no choice but to switch providers. After I switched providers I found my information and was able to log into my account to review. I could not see my final bill and so I decided to wait for my final bill from Pulse so that I could go in and make arrangements since I knew there would be a cancellation fee attached to it. They went in and pulled money out of my account without my authorization. I called them today 1/6/21 and they said that I requested AUTO PAY to be put in place through the portal which I know I did not request that because I have never ever done AUTO PAY. It makes me wonder if there is a default when you go in to review your account that will set it up automatically when you review or look at your account. I will never recommend Pulse to anyone as they are too expensive and this last reason. I have not logged into my account since Mid December .. They say I authorized this auto pay payment on 1/6/21

Run

Worst experience I have ever had with an electricity provider. My bill was double the highest amount I have ever paid, and they rudely explained that this was due to an increase in charges from TDU -- twice. I can only determine that the TDU charge was an additional charge that other electricity providers include in their monthly usage rate. Their "transparent" charges were not transparent.I went ahead and paid the $125 to get out of the contract early because with their rates that was a bargain, but they never processed my final bill via ACH, and I never received a late notice. I contacted customer service again, and they told me my account was paid in full, and I should check with my bank to find out why I wasn't debited.My bank showed no activity. Turns out they billed a non-existent account, which they didn't figure out until I contacted them AGAIN to get it cleared up. "We recommend you pay by credit card." In the meantime, they removed the auto-draft discount. I still haven't received a final bill, just the ACH notice... but I went ahead and proactively made payment with late fees and no auto-pay discount. All told, I paid over $1000 for 6 weeks of electricity service. Brilliant.

No transparency

I have solar panels and yet, i till have a monthly bill average of about $80 to $120. They are charging me a delivery charge every month. This was not disclosed when I agreed to a 36-month contract with them. When I called to ask about this delivery charge, I was not able to get a straight answer from anyone. Finally, they tell me it's in the fine print of my contract. Well, thanks a lot for that. Let's be honest here, who really reads the fine print? This is, by far, the worst company I have ever dealt with. Total ripp off. Avoid this company at all costs, or it will cost you in the end.

The worst company in the world

DO NOT GET THEM WORST COMPANY EVER all I needed was a w9 they say wait 24 to 48 hours its been a week still have not got anything say they dont have managers keep saying they email accounting nothing happens they want money but dont wanna help you so you can pay them

Lack customer service

I have tried for over 6 weeks to contact Pulse leaving a voice message (they say theyll be in touch in 2 ) days, but nothing. Same experience when I used their system to email a question. I get a reply that theyll be back in touch, but NEVER. I guess this is an ok company, if you expect to never have a problem

Electric SCAM

I signed on with a broker who assured me I was making the correct choice.Pulse is worse in every way than my previous company.If I could go back I'd never sign and I'm locked in for 2 years.

Dont go to this company

I only went to Pulse Power for their solar buy-back plans. There is no way to talk to anyone in the company unless you know their phone ext so you talk only to customer care in a foreign country. I spoke to someone in the beginning who assured me that I am to sign up for a reg plan now and then can switch to a solar buy-back plan once the my system is turned on. That was a month ago. My solar system was turned on and since you cant change any plans online, I called back in where I was told that I cannot switch from a fixed plan to a buy-back plan at all. I explained that I was initially assured otherwise and they said they could email a request to the corp office for permission and Id rcv an email in 3-5 business days. Again, I specifically went to this company because they are supposed to have 1to1 solar buy-back plans. I cant be transferred to anyone in corp no how many times I ask. I was told by 2 separate customer care associates that they no one at corp has phones! Im currently locked in a plan that doesnt give me any credit for the solar panels I paid to have on my roof and I need permission from corp to even see if I can get on the appropriate plan. Meanwhile, the electricity I am producing is going into the grid and to Pulse Power so they are rcvg FREE electricity from me and charging me for my usage.

Best prices I found

Pulse Power had the best plans and pricing for us.

Charged although cancelled in tume

I signed on with pulse then cancelled within the allotted time however I still received a bill.

Lying power hungry company

I really hate this company I never renewed with them when I moved but they still found my address and sent me a bill for this company all the care about is money this company is greed

GRIFTERS

I was set up on Auto-Pay for the past ten (10) months. This month my account was not charged and I received a Disconnection Notice and a late fee. I contacted them through their portal and they responded with a response that was totally not related to my complaint. They also never answer their phone. Terrible customer service. I will not be renewing in December.

What changed?

We had enjoyed PulsePower as our electric provider for over a year with excellent service. Then, in July 2022, we moved into a new house. Since then our service has been awful. They tried to bill me for early termination of contract after the move. Took over an hour on the phone with a transfer to a supervisor required due to language barrier of service representative. Two months later, they stopped drafting my automatic payments and then cut my power off for non-payment with no notice of disconnection. I have been on hold now for an hour to speak to a supervisor? What happened to this company that is supposed to be Texas based. Customer service calls are answered by people whose middle eastern accent is so thick you cannot understand them (every call), and they can't understand me.

Very bad company to deal with

I had a very bad experience with this company

Good luck switching to solar buyback plan.

Current Pulse customer. Added solar to my house. Been trying for two weeks to switch to their solar buyback plan. They keep telling me they will contact me in 24-48 hours. Hasn't happened yet. Awful service.

What a scam.

Be very very careful and read the fine print. All of it. They are a bunch of scammers. I will be switching as soon as possible and dont recommend. The price per kW is a calculated average based on there projection of your usage when you have free periods. This make the actual rate horrific while making it seem reasonable. The classic bait and switch. Or just plain old lying.

Worst experience ever

I called to setup an account starting 3 weeks later. They told me to reply to their email with my domestic violence letter to wave the deposit. I did so 20min after getting the email. I never received the email to setup an online account or anything, so I called the day it was supposed to be active. They lost everything! Said my request for electricity expired (without any notice or anything) never received any of the 4 emails I sent them (actually had to send it over 60min Ed for them to get 1), said they didnt have another email I could try sending to. After 3 hours on the phone with them (3 different reps), they continued insisting they have no manager, supervisor or anybody else or other way to contact them. They also decided that any requests for power must be made no more than 10days in advance of the start date and thats why I couldnt get set up. And instead of sending a letter signed by my legal representation, they decided Id have to fill out a form providing information on the police report, officers badge and contact info, court case, judge and other information and documents (which most dont exist since we were able to settle outside of court) within those 10days (days, not even business days) for the activation of my electricity to be considered.

I had to go with a different company that was a lot cheaper anyway.

Expensive plan

Other than high price the rest is okay

Good luck trying to get them on the phone.

Been calling every day for a week. Impossible to get a person the line. All of their fees are higher than my last provider. Every tax, everything. Not happy. Will not recommend them. Still trying to talk with someone. May just need to cancel at this point

No customer service

1. can not set up online account, old address for bill not new one for service
2. 11/2 hour wait on phone
3. set right address still has old zip
4.can not make payment on phone
5.next phone call on hold wanted me to leave voice mall and would get back to
within 10 days
6. see wrong zip in service address, correct it.
7. still cannot make payment.
8. finally able to get payment made, with operator
9. not impressed with customer service.

Not Happy customer!

I've spent at least 2 hrs. on the phone waiting to understand why I set up a 3 yr. Plan at 15301 rate and recd a bill for 18. I should never have switched from TRIEAGLE for the last 2 yrs.which has been honest and OOOOH answers the phone and my questions!!!

False Advertising

I originally joined because it said it had free night and it was suppose to be 17.3 cent per kwh. However, they are charging me 21 cents, additional there is no way we are using as much power as they say we are cause no one is ever home.

Zero customer service/support

Takes weeks for someone to email or call you back. Expect to hold an hour or so more than once and the "hold your place in line" stuff, complete BS.

If you actually get a hold of someone, they will barely speak English. Count on getting a headache just trying to comprehend what the customer service person is saying.

Terrible Experience

Dealing with Pulse Power has been a nightmare. Below is order of events if you care to read the horror story. For every call below I am on hold for a minimum of 30 min and each time I ask a question they put me on hold for 2 to 5 min to "check in the system".June 5 - I set up a new power account with a start of service date of June 9.June 9 - I move into my new house and there is not a meter installed, the rep I talked to said power would be on by the end of the day (did not happen). June 10 - I called back on Friday, same message from the Pulse power rep, I am skeptical, so I called Centerpoint to confirm. Centerpoint did not even have a work order from Pulse power to install a meter at my house. It is now close of business, so I do not have power at my house all weekend. June 11 - I get an email from Pulse Power saying they are setting up a new account (this is an error because I already have an account I set up on June 5). I cannot reach anyone because they are closed on Sat and SunJune 13 - I finally get a hold of someone at Pulse Power and they are unsure of what happened with the second account. Still no power at my house. June 14 - I call them again and turns out my account was cancelled "due to Competing Transaction" but they were unable to provide any details on how or why this happened. Note I did not receive any notice of the cancelation. Attached is email from the rep stating that my account is canceled and I owe $0June 15 - Centerpoint informs me Pulse Power is still the REP for this service address so I call Pulse again and get the email confirmation the once again my account is canceled and I owe $0. I now have multiple emails that I do not have an active account at Pulse Power and I owe them $0. So I call Reliant and they get my power started the same day. About a month goes by thinking all is good, until I get an email notifying me I have a bill on July 22.Several calls to Pulse Power and no one can seem to explain to me how a canceled account racks up a $196.15 bill in direct contradiction of the attached emails that I owe them $0. The rep I talked to "put in a ticket" but I have not heard back from them. I have emailed their customer support line and still nothing.

Fair review pulse power

They do not give de rate as show on rate plan everything change from 14.5 for 3 years to 18.4

Bad powe

This company is the worst I've ever seen I got my first bill and it was a 102 dollars I only been with them 2wks and then get another bill 260.00 so I canceled and got a bill today for 1,134 shame on y'all I would never recommend this company to know one

Pulse Power Violates Terms of Service

Notified Pulse Power to cancel my service within the window near the end of my contract to avoid termination fees. To make a long story short, Pulse Power will not cancel my service despite multiple requests and demands.

They cut off my electricity even though I showed proof of payment

I came home one evening to discover I they had cut off my electricity. Always one to give the benefit of the doubt, I thought I was late with my payment. I paid immediately on the phone. When I got my electricity back, I discovered I HAD indeed payed my bill on time and sent proof. My power was off on April 11th. My bank cleared it on April 4th electronically. I sent proof. No answer. Sent proof SEVERAL times with no avail. It is now June and after 6-7 emails I still have not heard a word or gotten an email back. I waiting on hold for an hour, only to be "transferred" to a supervisor and waiting now another half hour. DO NOT WASTE YOUR MONEY OR TIME.

Can't understand foreign employees and no service