TriEagle Energy Company Review

Great Customer service

I just got off the phone with a representative, and I asked if I could get an extension, after I explained my situation, she told me my options, she was very patient with me, I was panicking because I didnt want my lights to be cut off, I was going to have the money in two weeks, neither to say by the time I got off the phone, I was a happy camper and my renewal is coming up, and trust me I will be renewing my service, cant remember the young lady name, but Thanks again

My review

Have been with tri eagle for years, never any problems. Customer service has always been the best, will recommend.

Very happy

Been with triaeagle a few years and never had a problem ..so far excellent service !

Good and simple

Ive been happy with Trieagle, and just signed another 3yr contract. Simple and consistent billing, no hassles/hikes or gimmicks, you can see 12months usage graph on each bill and the little emailed progress reports are a nice touch.

Great Company & Rates

We've been with TriEagle for 3 years. Never had one problem. Getting ready to renew for another 3 years!

My Tx powercompany

I have to report that since i moved here to TX in the last 3 years ,TriEagle electric company has done a great job and i am also happy with their services.

Trieagle energy has been a good experience.

Customer service has been friendly and helpful. Rates are comfortable.It's time to renew and I'd like to keep the same plan.

Good

Smooth transaction

Satisfied

Just moved here and happy with them so far.

Keeping Trieagle for life

Excellent service , weekly information is provided about my usage.
Never had a billing problem and never needed to call customer service

Very good company, great rates, friendly service

After dealing with the abusive Reliant energy company., trieagleenergy is a breath of fresh air. Totally satisfied.

07/27/20 review

We as so far happy with the service provided except we have not recieved a monthly statement as of yet. I am getting scared because have been laid off work until pandemic is under control. Thank you. All else is very good. The staff is very helpful and friendly.

Great Service

I have been very satisfied with the service and the cost of my electricity with tri eagle

Great Price

I was with Reliant paying 12.2 per kilo my plan was going to renew going up to 14.4 TriEagle gave me 9.2 per kilo for 2 years. They did all the paper work to switch, Great Service. My first bill went down 60.00 Dollars.

Great Job

Very smooth transfer. Good rate, good communication!

Trieagle Energy

My experience with Trieagle Energy has been very good.I have been very happy with them,

TriEagle is saving us money!!

We really like the simple billing and I also like the usage reports, 8 months into the 36 month plan and we are very satisfied !

First customer experience

Good customer service and online friendly

Clear and Reasonable Pricing

I was looking for an electric provider that had clear and reasonable pricing and they fit the bill. I am happy so far.

Good price

Good experience

TriEagle Energy

It was quick and easy to sign up with TriEagle Energy. They offer a great long term energy plan that is relatively inexpensive. I do not have to deal with renewing my plan for three years.

Energy review

Easy and seamless conversion to Trieagle Energy

Best light bill ever

I wish I could have known about this years ago. Happy to have this need to lockdown with trieagle Best price for years to come.

Trieagle energy review

I wish I would have switched to trieagle years ago! I am amazed how much lower my bills are! My previous provider added up to $80 for Oncor pass thru charges, however, Trieagle only charges a $4.95 base charge! This, along with my lower locked in rate, makes a huge difference in my bill. I am spreading the word to all my friends!

Great Service, Great Price, No gimmicks

I've been with TriEagle for many years. My present 36 month contract expires in June of 2020. I plan to renew at that time. I was originally attracted by the simplicity of the plan. A flat rate (mine is 8.6 cents) and a monthly base charge of $4.95. That is all there is to understand. Many of the other companies have many gimmicks to try and confuse you as they overcharge . There is no Santa and I wanted a contract that didn't read like a variable annuity from a third rate insurance company. I don't care about "free" weekends, free nights, free miles, free points, no charge if a Holiday falls on a Thursday during a full moon, etc. Those are designed for gullible people. Just give me a great rate and no HIDDEN charges. If that's what you are looking for I doubt you can find any better than TRIEAGLE. I've only had occasion to call them a couple of times in seven years but my questions or concerns were answered quickly and courteously. Keep up the good work and the simplicity of your plans TRIEAGLE.

Satisfied Customer

We have been pleased with the service and with the overall price for electricity. Even though it is more than our last contract with another provider, it is the best we could find at this time.

My first review with TriEagle.

Since it's only been a short time with TriEagle all my expectations are positive so far.

3 YEAR FIXED

I have a 8.3 Kilowatt 3 year fixed rate. I have not had a problem with this company and my bills are lower then with any other company i have used in the past. I have never moved from my home so i don't have any experiences with a move or a late pay. I notice most people that have a problem are due to transfers or moves. I cannot comment on that other then my experience with this company has been good to me.

Excellent company

I have been a customer for over a year now. No problems whatsoever. My bill has never gotten over 200.00 even in the hottest Texas heat. Have called the call center on several occasions and have always been treated courteously. Will renew when contract expires.

Very Happy

Never had a problem.Great rates.

A+++++. excellent. honest. transparent. no gimmicks.

A+++++. excellent. honest. transparent. no gimmicks.

Excellent

Love Love Love, have had no issues with this company, highly recommend !

Good Experience

I just recently renewed my contract for the 3rd time. No billing problems, easy to use online system, received monthly usage/analysis report, and autopay drafts on-time every month. This new low rate included the NEST system. Just contacted the call center for first time in 5 yrs. Very pleased with all services

Wind Energy and Great Customer Service

I had selected TriEagle on two criterias: wind energy and more importantly, hassle-free customer service. In my 2 years with them, they lived upto my expectations.

Happy Customer

I was considering changing and found out my renewal rate was in line with all other offers and there is really no reason to leave. I'm blown away by all the bad reviews. To be fair, I've not had to deal with customer service as I auto pay my bill, have not had to move and have not let my contract expire. I don't remember how long we have been a customer, 4 years? But I do remember the savings was amazing. Our average bill is 180 with a 2 story house and a 3rd unit for the room over the garage. Prior to that we were averaging almost 300 a month. I hope some of the bad reviews are old and the customer service issues have been taken care of.

TriEagle Energy

My rate is good, they e-mail us our usage difference every week, they have online payment and paperless bills. We love these features. We have never had a problem with them Thank You!!

Give them a 5 watt

I have had nothing but great experiences with Trieagle Energy. they have given me a great rate and keep me up to date with my energy spending. Recently, I ordered a new thermastate from them. there was nothing wrong with the thermostate but it was too complicated for me. I wanted something simplier. I was able to send it back with no problem or hassle and with my money returneed. I would recommend them to anyone.

Great ! Thank You TriEagle

Our electrical provider contract was up for renewal and I searched around different providers and ran across TriEagle. I was a little skeptical at first because of a lot of negative reviews. But even our current provider had some horrible reviews and I wasn't happy with them for sure. I called TriEagle around 4:00 pm and the customer representative answered promptly and within 20 minutes I was completely finished with the sign up process. She was very courteous and answered all of my questions, (and gave my a discount for my coupon code found on the website). I received my first bill and we are happy to see that it is lower in cost, very simple, easy to read and no hidden charges. We like getting the weekly email updates and online payments work for us too. I don't usually write reviews but we are so glad to have found TriEagle, finally finding an electric provider that is easy and straight forward with its plans, we wanted to express our thanks to the company,

Happy customer

I have been a customer for over 3 years now and have never had any problem. I really like that they have no hidden fees. Also like the usage reports that are emailed to me weekly.

Renewed again

I have been with TriEagle for 2 years now and I just called in to renew for another 12 months at 8.8 cents/kWh. I had to wait a little bit when I called but once I was able to speak with a rep she was really helpful and made the renewal process quick and easy. I also signed up for their weekly usage summaries several months back and am loving being able to see how much energy Im using each week! Definitely recommend TriEagle!

Discounts to Retired Military or Law Enforcement

I asked the agent if TriEagle give a special rate or discount to retired Law Enforcement or Military. He did not know and informed me to call Customer service. Was just curious if did or not I have 27 years of service, I was told to ask by a few companies.

TriEagle is OK

Sign up easy and glitch free, arranging CC Auto Pay a bit confusing, Billing format nice, waving of "late pay" charge a welcome perk. I'm a happy camper.

Good company for electricity. However....

Great company for my electricity. Had no problems or hidden fee issues. However, I will not be renewing with them because their renewal rates are higher than "new customer" rates on the open market. For the life of me I do not understand why companies essentially want me to discontinue my service by upping the rates when I am a known quantity who always pays on time. I guess they don't care about loyalty.

Trieagle

So far so good

Save $$$ with TriEagle

Instantly, TriEagle saved me at least $30 per month. The calculation for the bill is straight forward, unlike my previous provider.

Good after two billing periods.

So far so good. Here in August we received our second bill. Definitely lower rate than TXU. Customer service by phone was helpful. Must call during business hours and they are located in eastern time zone.

Great price

We found a great plan at a super price.

TriEagle Green Eagle 12

Good rates & good service

INFORMATIVE AND RELIABLE

Electronically, Tri-Eagle reports great information monthly with comparisons to last year and graphs usage. Customer Service could improve by being a little more friendly. A good thing is we rarely need to contact them, with auto pay and an extended contract, making electric service "automatic". It just happens and is always there.

Good Experience

I shopped for over an hour for a new electric company. I finally decided on TriEagle as they had one of the lowest prices, with no usage penalties, and the monthly fee is only $5, instead of the $10 I was paying with Ambit.

Customer focused

30 months into 36 month plan very good results to this point. Like their weekly usage reports, very customer focused with this information.

No Complaints Here

I have used TriEagle for several years now and have no complaints.They send weekly emails with usage and trends compared against local weather, and they also provide plenty of other interesting usage data on their website. I have been a few days late paying my bill a time or two and have never been charged a penalty. The rates are very competitive, especially for consumers with a "lower than average" usage since they don't add more charges and fees if you fall below a minimum usage. They also pass along discounts and coupons for things like LED bulbs and smart thermostats. The only warning is to be sure you either renew or cancel at the end of your term, as the month-to-month plan they roll you into is much higher than average. They send plenty of reminders both via email and snail mail before this happens though.

Third contract renewal with TriEagle

Based upon some of the reviews I've been reading I must be a special customer because I have had nothing but good experiences with TriEagle Energy. I have renewed our contract three times because he customer service is wonderful. I get weekly emails about my energy usage. I've never have a billing issue or all of the other mentioned problems.

Great electric provider!!!

I have had TriEagle Energy for about 4 years. Everything has been great with no issues. I highly recommend this company; in fact I have referred a few people to this company.

Very Satisfied

I have been with TriEagle now for 3 years and have been very satisfied. Their plans are more straightforward than most other companies and you'll not be surprised by hidden fees. Their customer service has been spotty but overall I have been able to get my issues resolved.Comparing electric providers can be very confusing and even deceptive. I feel that TriEagle has made the process simple and their rates are usually some of the best in overall value.

Satisfied

We don't use very much electricity, our rate is good, they e-mail us our usage difference every week, they have online payment and paperless bills. We love these features.

We have never had a problem with them so I can't comment on their resolution skills or customer service since I have yet to interact with that area of their company. We have had the plan for less than a year so I also cannot comment on how well they handle contract renewal.

Loving my usage reports!

My electricity bill has gone down ever since I switched to this company but what I'm really loving is the usage reports. I get an email every week letting me know how much I've used compared to the week before. Awesome report and customer service.

Happy

Decent rates, no hidden fees. I pay less when I use less power. I can pay with credit card with no added fee. Happy with their website. So far, so good.

Current Customer-

Have been a customer I think for three years; small company out of the Woodlands Texas; if you call they give the person by name who handles a function not an extension. Straight Forward and simple. They are the cheapest in Houston at .084/kilowatt hour but renewal this month just jumped to .093/kilowatt hour. All the others have minimums or other catch tricks. Even with distribution fees. I own an open 3,100 sq. ft. house with 11-12 foot ceilings and my bill was just $141 for June with temps in the mid 90's. House is set at constant 75 degrees 24/7; not adjusted.... Go TriEagle !!

Policy

Particularly liked the early withdrawal fee of monthly, and not a set fee no matter how much time is left on your contract.

The last legit company in Texas

After 2 hours of searching through the cesspool that is the Texas electricity market, I came across TriEagle. I signed up for a 3-year plan with a rate I am quite happy with. The company does not add on every fee they can possibly lard on and even covers the TDU charge. They do things the way it ought to be done.If not for its bogus $4.95 monthly customer service fee, I would consider them a perfect company. But you can't have everything, especially in Texas. It is early yet, but here's to TriEagle for doing things the right way (almost) and being the last legitimate electricity company in the State.

Solid company

Used last year ( 2012) rate was 8.4 cents a kilowatt, renewed this year went up to 9.9 centsI will stay, but will monitor at end of year...what I am afraid is, once they get more customers, they will pull a reliant or txu and increase their prices...you know the bait and switch, hopfully, they have a better long term business strategy...however, I check every year for the best rate, so if it gets out of hand, I will choose someone else...but for know it is still reasonable, no customer service issues, I like the weekly usage reports...Recommend!

The MOST Simple Bill!

I been with 7 different Energy Providers in the past 10 years and TriEagle has been my favorite. All a customer sees on the bill is 3 line items...the $4.95 service charge, the kilowatt rate multiplied by usage, and about 10 cents of tax! There are no metering fees, passthru charges, hurricane recovery fees, or other strange fees I have experienced with other Companies. I research my power providers at PowertoChoose.org when my contract is about to expire. TriEagle was not listed as the cheapest (based on the 1000 kw rates posted), in fact there are 15 other Companies that have a lower 1000 kwh rate. I rarely use 1000 kwh ( according to the PUC, the average Texan has a monthly usage is 900 kWh) Many other power providers penalize those who use less than 1000 kWh, but TriEagle just charges a $4.95 to everyone, despite the usage and thus their 500 kWh rate is one of the lowest. Do your research people and check the FACTS LABEL of all of the providers you considering.

A little less expensive!

I have a guy who checks my energy to get the best rate when ever my contract expires. So This was less expensive. I like the auto bill pay. I only have a six month plan. I wish their website was more like Reliant! I do miss Reliants website. I could do average billing, and even check my daily usage report at the end of every week! I do not use that much energy to begin with, so it is only saving me $15-20/month.

Very Good Company

I had a good experience. I switched online, went smoothly. Whenever I called them, they answer within a few mins. Originally they didn't accept credit cards, now they do. In my 12 months, not one bill or payment was misplaced. They don't have any junk or minimum usage fees, just a $4.95 base charge + taxes. They do have a non-standard cancellation policy - $20 x monthe remaining on contract vs $150- $200 norm. You will lose if you cancel within the first four months but come out ahead vs other companies. My contract expires in a month, I am looking at 2-3 companies that are very slightly but leaning towards renewing with them. I gave them a 4-star for billing and account management since it is hard looking at usage trends (you have to look at PDFs of individual bills).

Mixed opinion

Process & administration good experience. Price on the high side.

Quick to shame

I was two days late paying a bill. It would be nice to send a reminder before the bill is due especially during these times when people are already struggling to make payments, afford groceries, etc. Instead they send a disconnect notice and charge me more for paying two days late. This is the first time I have ever been late paying this bill. You would think all the other bills being paid well before the due date would be appreciated, but I guess this company does not care one way or the other.

Today

Every thing is ok

Mixed reviews

Charlie palilo of sports radio Houston sold me on trip eagle. The pricing is perfect for me. Uncomplicated and straightforward. very reasonable. I'm not quite as impressed with billing though. I moved just over a month ago and set my new account on auto pay. Or so I thought. I just got an email saying my service was about to get cancelled. No bill in the mail. No auto pay. Customer service reset me back on auto pay. I'm hoping. Like the cable company I had a dispute with, I had a rep whose first language was not English and the potential for miscommunication is much higher.

Refer-a-Friend Program-DO NOT FOLLOW THROUGH AS PROMISED

I have been a customer for over 2 years. I referred a friend in February 2019. It is now May 2019, I received my May bill with no problem however after speaking to several customer service reps providing every rep with the required information and I get the same song and dance. Not a returned call, not a letter from a Manager or Supervisor as promised. No referral gift card or reduction on my bill. This is the worst customer serviice or process.

Web site

We have been with you a few months now, when trying to Pay our bill we find that it takes many trys before getting on your website to do this. It is very frustrating and time taking to accomplish this.

Web site

We have been with you a few months now, when trying to Pay our bill we find that it takes many trys before getting on your website to do this. It is very frustrating and time taking to accomplish this.

Customer Service after the fact

My experience with your customer service department was not good by any means. First of all you can't understand anything they are saying. I am assuming this is outsourced to a foreign country. Secondly, they did absolutely nothing and said that a supervisor would call me back in about an hour. It was 3-1/2 hours later and the supervisor was even harder to understand. Although the need for customer service was long gone at that point, I am so sorry I switched to TriEagle because its going to be a long year and I think I did a 2-year term with one of my account. I will not recommend TriEagle due to this horrible experience.

I actually love these guys

Man, a lot of people beat up on TriEagle. Apparently their customer service needs work, I don't know. What I do know, is my own personal experience has been great. The rates are cheap, the billing easy, and electricity has been reliable. I love the little weekly usage summary they email every week. Maybe if I have a billing issue I'll change my mind, but so far, I'm really happy with this company. I recommended them to my Mother, so that answers that question. Only complaint is the longer term contracts are more expensive than the shorter term ones, which is kind of lame. They were not when I signed up. So they only get 4 stars there.

Best Pricing for Our Usage

I was initially attracted to TriEagle because they have very competitive rates below 1,000 KWH, which is where we fall 8 months of the year. Most companies are much higher. We like the weekly usage recap and the set up / billing works fine. We have no reservations about recommending.

Good and honest rate

Many power companies boast of cheap rates but hide many fees, Trieagle is more straightforward, simple and easy!

Fair company

It is fair company they don't rip you off

No problems

I've been with trieagle for a couple years now and I've ever had any problems. My bills comes around the same time every month and I'm always happy with what I'm paying. They have really reasonable rates. Since I never really have any issues I've only had to call customer service once a long time ago but I recall the rep being friendly and helpful. Overall I'm happy with trieagle as my electricity company.

Good experience, but price not competive

I have been with TriEagle for a couple of years and had good experience. My contract is up for renewal, but I am disappointed to find that a number of other companies have plans available that are up to 1 cent/kWh better than TriEagle. I don't want to switch, but it seems that TriEagle is not as price competitive as they used to be

Overall....Pleased

I have not had the opportunity to choose electric company in about 10 years, but I recently moved and had to choose. I chose TriEagle and other than the first month everything has been fine. The first month was a bit of an issue with me since I received a $4.95 monthly charge plus the electricity consumption for just 5 days. I was not happy paying the $4.95 for such a short period. I understand things a little better now...not from the customer service rep, but based on my own research. My 12 month plan is about to expire and based on the powertochoose site today I do not see a reason to go elsewhere.

Extremely High Energy Bills

I signed a new contract last year supposed to be cheaper now over the lost 3-4 months my electric bills are outrageously high. Why is this? I have used this company since 2019 and have not had this issue now suddenly my monthly bill has tripled each month.

Shorter Pay By Phone Method

As far as pricing, Tri Eagle is the best out there as far as savings, there is NO DOUBT in my mind about that. Customer Service needs some work, not always the friendliest BUT my biggest complaint is the pay-by-phone system. It takes FOREVER to pu by phone and I think they know this and its to con you into signing up for auto-pay so that way they can bill you at a higher amount and take it when they like, I never trusted auto pay and I still dont. I know the game, they want you to sign up for auto pay and for those that dont they make sure to make the (one time payment) pay-by-phone process loooong and drawn out so you give up and sign up for the auto-pay service. Big business are notorious for these little tricks and scams.

No bill sent.

Called Trieagle customer service after not receiving my monthly bill. They said they are waiting on usage numbers from the provider. Huh?? Our meter is electronic. Hopefully they are not going overcharging their fixed rate customers.

Change Billing date

I had called Trieagle about 7 months ago and tried to get my due date changed from the 22nd of the month to the 1st of the month and they said it can not be done. REALLY?? A lady I spoke with said she would see what she could do and get back to me. Never heard from them again. Then, 1 week ago, I was late by 12 days as I thought I had already made the payment and they shut off my electricity. It turned out I had only paid $50.00 dollars instead of $105.00. An honest mistake, but to shut of my electricity was wrong. My social security does not come until the 24th of the month and had they changed my due date, this may not have happened. I do not want to do business with a company who can not help out the edelry

Disappointed

When I decided to switch to TriEagle I was told that my rate would be between $ .06 and $.07 per KWH. As a matter of fact I am being charged $.097. I contacted you and was told that someone would get back to me in "a couple weeks". It has been over 3 weeks and I have heard nothing. My monthly bill is twice as much as people with my model home.

Rates

When we switched to TriEagle, you promised a lower rate than we are being charged. We have called you several times without getting a reason for you charging a higher rate than promised.

Poor customer service

Very frustrated trying to speak with the service reps located in Irving, Tx. I called and spoke with a representative the third week of March to disconnect my services on March 31, 2020. Im still getting billed for this service Ive called twice to speak to representatives. they act like they dont know what Im talking about. They come across as not wanting to help me. they will not give me a corporate number to call. it makes me extremely leery of this company

Customer service awful

Customer service sucks. Called 8 times in one day, and not one person answered the phone. Had to leave a message each time. Called multiple times again on another day and encountered the same scenario. Better drastically improve your customer service

Low prices, but they will screw you over on billing. I had to file a complaint with the Public Utility Commission!

Please note: I had to file a complaint with the Public Utility Commission of Texas today, after calling TriEagle three times. I spoke with two different supervisors, both of whom refused to correct/amend my bill and they continued to blame to billing error on Centerpoint. TriEagle continued to tell me that my brand new smart meter that Centerpoint installed several months ago was not giving Centerpoint an accurate reading and they were estimating my bill. I called Centerpoint and Centerpoint told me they DID come out and read my meter, so TriEagle is full of it and totally lied to me. The reason I am so livid is that I signed up for budget billing with TriEagle on 5/22/19 and my bills are not supposed to be more than $130 per month plus tax (my bills have averaged $134.15 per month since signing up). TriEagle decided to bill me twice for January (I have 2 bills sitting in the billing section), but they are stating the second bill is correct. It does reflect the budget billing amount, but it has an additional $57.59 tacked on and TriEagle continues to blame Centerpoint for their lack of reading my meter. Regardless of whether they read my meter or not, I am on budget billing and my bill SHOULD NOT BE MORE THAN THE AGREED AMOUNT PER MONTH GUYS! I AM NOT LATE, YOU GUYS SUCK! Please review your complaint and ensure that the information is accurate. Select the "Back" button to make any changes or the "Submit Complaint" button to finalize your complaint with the PUC. Date: 1/17/2020 6:37:29 PM Complaint No: CP20xxxxxxxxxx Account Holder: Heather L. E-mail Address: XXXXXXXX Service Address:XXXXXXXXXX Houston TX 77XXX Houston TX 77008 Harris County Complaint Against: TriEagle Energy, LP Complaint Type: Billing Service Phone: Account No: 160XXXXXX Complaint Information: Good evening, I signed up for budget billing with TriEagle Energy on 08/22/2019 & my budget billing amount is supposed to be $130.00 per month (plus tax, etc.). Since signing up for budget billing last August, my bills average $134.15 per month with tax. When I logged on to pay my bill last night, my total due was $191.74 and my due date had changed to 01/27/20. TriEagle actually charged me 2 bills for January. One for billing period 2019-11-25 - 2019-12-30 with kWh 778 (total due on this bill reflects our budget bill agreed amount of $134.15 monthly, but the kWh were incorrect on this bill), and one for billing period 2019-11-25 - 2019-12-31 with kWh 878 (total on this bill shows the budget bill amount, but also has additional amounts added in and I am not sure why. Total on this bill is $191.74). I am NOT late on my payments. The last payment I made of $134.15 was received and applied on 12/16/2019. When I log in and look at my payments, after my last payment their log states there is an invoice credit made on 2020-01-09 in the amount of $76.56 2020-01-10 (Reissued Inv Credit). This was NOT a credit. I am not sure what this was. I also just paid my current bill today (01/17/20) for the amount of my agreed budget billing total, $134.15. There is still an amount of $57.59 pending. I spoke to Henry with PUC & he said to only pay the amount NOT in question & PUC would investigate the remaining balance. Can someone please help? Thank you! Best regards, Heather L.

Bill tripled

Was expecting my bill to decrease after my son and his 3 daughters moved out . Now it is only me, I am gone during the week for 12 - 16 hrs a day. Does the kwh hours i am using decrease. No they keep going up. How can kwh with 5 people living in a home be anywhere from 70 to 100 kwh per week and jump to 425 kwh a week with one person living in the home. Something is not right, i will be changing providers asap. This is crazy.

Customer service is horrible

I have been a customer of tTrieagle for over 5 years, however when my contract is up I will be choosing a new service provider.The price are fair but I guess you can keep your prices at a certain point when you do not hire good people with good customer service skill. I would rather pay more than deal with rude and obnoxious workers. I disagreed with what kind of meter I had regular or smart meter. I asked to speak to someone that could confirm or correct what kind of meter I had. The customer service jerk said he would get someone on the line to tell me the same thing he just said .I waited on the phone for 16 minutes and 15 seconds a the original rep. came on the line and said I researched through our system and you do have a smart meter. In my opinion the best way to have handled my call was to search through the system instead of insisting that I was incorrect. The guy Nathan said no supervisor were available how convenient. We all get frustrated when dealing with people but as someone that works in customer service it is your job to service the customer. I should not hear of feel the frustration of of YOUR employees.

Rip Rate on Contract Expiration

I kept expecting my bill to drop this winter as always. Finally calling in, I find I'm being charged 12.9 cents - a "Holding Rate" - becasue my contract expired 8 MONTHS ago and I did nothing about it. That means I have paid them several thousand $ more than what I could/should be paying - just because I did not initiate a new contract with them (they assure me a letter was sent, which I did not get or see - even though all other communication with them has been by email.) I talked to several other providers and they said at contract end they would change a customer's rate to the PUBLISHED month-to-month rate. NOT TriEagle! They have a "special" non-published rate for loyal customers that fall out of contract! So it works like this: Lets say I have a contract for $.09/KWH and I use about 5000 KW per month. That will cost me about $4320 for the 12 months. The next 6 months I was put on their super-duper special "Holding Rate" of 12.9 cents. So for the next 6 months I paid $3096 which is almost 3/4 of the entire first year's charges in just 6 months! If you now calculate my actual rate overall it works out to about 11.6 cents per KWH - not a bad margin for TriEagle! And a rate they NEVER could have landed my business with up front. (Currently Reliant's non-contract rate is 8.8 for customers with expired contracts) And of course, you've already paid them so good luck with that! Customer service will just tell you over and over and over and over and over how "their" system works (for them, not me). It is after all my fault for depending on their emails for information impacting my account. Stupid me, I didn't see the paper notice that came in the mail - if indeed it did!My kingdom for a company that is fair!! I am absolutely weary of credit card companies, cell phone companies, airlines, and power companies who structure their business practices to take ripping advantage of customers who are not watching every transaction as if business is some kind of shell game. Some say its my fault for not watching the account. I say I thought I was dealing with a company who was watching out for my interests. Instead they were watching out for a way to get me - when my back was turned - and they surely did.I'm guessing TriEagle has a line in their ledger labeled "Sucker profits". Some of my money is there.Talk to Reliant. If you don't renew on time, your rate goes to their PUBLISHED non-contract rate. That seems fair. Goodbye TRYing Eagle.

Early termination fee

Signed up with TrIEagle because a good rate plan and many good reviews . I knew my plan was coming up for renewal , but I didn't know the exact date . I received a letter stating my contract was ending and the new rate was not good. about a week latter I received a email that my contract was up. Once again I searched and found a good rate with another provider. This was about 10 days after the email . I made arrangements to move my services as quickly as possible believing I had already ben switched to the high deflate rate after my contract ended . When received my final bill , I was shocked to find a early termination fee of $40.00. Calling customer service was a waste of time the manager I spoke with , Carlos was both rude and short with me . His idea of help was to switch my service back to finish my contract and they would remove the early termination fee.

Horrible online portal

TriEagle Energy has horrible online features, the online simply does not work. It says account number and email are incorrect when i obviously have the emails with BOTH in front of me. I'm convinced it's purposefully flawed so customers can't pay online and are more prone to late fees. There is no way to fix it but to call them, which is a great show of their customer service. All i want to do is pay my bill online and it provides more problems than ANY other service i have. I will not renew my contract with a company that has such poor online services.

Customer Service is non-exsistent

My experience with TriEagle has been limited. The price plan is very good. However, the customer service dept is so lacking, it is not even funny. When you have a power outage, you can't call TriEagle and have them check it out. No. You must call the provider company like Centerpoint and get it reported and resolved. I expect more. However, the VP for Marketing stepped up. He is allowing me to terminate without fees. I have accepted his offer. I am leaving TriEagle with a better view but still leaving.

Good service

FRIENDLY AND GOOD SERVICE

Horrible!

I paid my bill, on time. Early actually. I got an email saying I hadn't paid my bill. I was told to send an email with proof of the payment. Somehow they cannot find the email. I can barely understand the people I talk to to describe the situation and I have no other choice but to pay it twice. I'm stuck paying double for this month. I never had this trouble with Radiant Energy and it was cheaper. Never should have changed

Scammers

I've only been with Trieagle for 3 months. This has been the worst 3 months of my life! I am a widow. My son, who resides in Dallas, tried to help me save by changing from Reliant to TriEagle. What a mistake in judgment! I guess the promotion sucked my son in. I bill has been between $311 and $500. I have a 3 bedroom home, and I am the only person who lives there. I am working from 6 a.m. to 6 p.m. I don't understand why my bill is so high. At this very moment, I am in my car. There has been for an outage for 2.5 hours. I just received another message saying the repairs are taking longer than expected, and they will contact me with another estimated time of repair. I have to go to work in the morning. My house is very hot. I am so upset right now. I will in the process of contacting the 3 local news stations regarding this matter. I don't have funds to stay in a hotel, so I am just between a rock and a hard place.

I feel robbed by trieagle.

TriEagle double charged me last month which didn't upset me to much since I expected a prompt refund back to my account.Trieagle acknowledged the mistakes but refuses to return the money in a timely fashion or to my account.I was told yesterday I will receive a gift card or check in the mail and that it will take weeks costumer service had no idea when I will get my money back if I havent received it in an additonal 3 weeks ( it happened on the 23rd of March yesterday was the 4th of April mind you they wont me to wait an other 3 weeks before calling back.Totally unacceptable ! ! !Never dealt with a company with less concern for their costumers worse customer service and less interest in correcting their mistake.My advice stay away from TriEagleWhat if they accidentally clean out your account and other payments bounce ? I guarantee they wont pay your late charges. I was told that much by their wonderful, useless, costumer service .Needless to say I will switch provider as soon as my contract runs out and my advise to everyone is stay away from TriEagle their rates aren't worse the problems they could cause you.

48 hours without power!!!

I've been a paying customer for 3 years on time - never missed. Renewal came up and Pulse had a better rate so I signed up. Trieagle came back with a counter offer if I would sign on with them for another 3 years. I was hesitant because I already had a date of service with Pulse but they said no problem they would take care of everything. And I specifically asked if they were sure because I didn't want to go without any service! Well on one of the coldest days of the year my power went out and I thought it was Centerpoint. After multiple aggravating phone calls it turned out Trieagle had disconnected me and whoever had written the new contracted had failed to put a start day in??? I went a FULL 48 HOURS without power and I have serious health conditions. Being in cold temperatures puts me in severe pain and compromises my immunity. I was soooo furious and to make matters worse I was lied to repeatedly by their CS reps. The first one told me I'd have service back on between 4p and 9p the first night. The next morning I was told it would be back on by 11a. Finally I got one that was honest but only after I wouldn't let him off the phone. He tried to blame it on Centerpoint but the truth was this so-called URGENT reinstatement had to go to another department at Trieagle (and getting anything done on a Sunday isn't likely) then to Ercot and then finally over to Centerpoint!!!! I know they are just a big company that doesn't give a bean and it's not personal for them but being the one freezing and unable to make a hot beverage felt personal to me!!!

Power out no response

I have a few meters on my land.. called to get one turned off for an r.v that was connected. Tri eagle turned off every meters to my rv park and main house made me wait 2 days before power was returned in the cold. Worst service to try and get them to fix the problem.

They overcharge. Stay away.

They have been overcharging me for three months now. I have an 800 sq foot apartment and my most recent bill was for $225. Which is ridiculous because my last electric company only charged on average $90 a month for a 3 bedroom house. So ridiculous. And when you call to try and fix the issue none of the costumer service reps speak very English well.

Do Not Use this company! Terrible customer service and bogus charges! I

I have been a customer for 3 years. I just moved. I had to call two times to get my service transferred. The first guy I talked to told me I needed to sign a two year agreement. The second person I talked to asked when I wanted service at the new place I said the next day, if possible of course, I was overlapping service & paying for services at two homes for about a week. At that moment when I told him the date for the new service he did not say okay if we turn on the new house tomorrow, we will have to charge a $144 expedited fee, however thats what they did! Also, the service at my new house was on in the owners name so all they had to do was switch it into my name! Now I have called Trieagle 4 times, left 3 messages and got multiple reasons for why I was charged $144. This expedited charge was the latest excuse from John on behalf of the President of Trieagle. He said it was in the statement I was read, (are you kidding me John??) If the President of Trieagle had one ounce of customer service experience he would of corrected my bill, yet here we are with $144 STILL on my bill and a bunch of lame excuses depending who at Trieagle you talk to! Thank God my contract is up next month I will be sticking with Reliant/NRG I never ever had any bogus charges when I I was their customer! Thanks for nothing Trieagle

Horrible Service!

Firstly the company hooked up electric to the wrong address. When I figured out I was paying someone else's electricity and my landlord was still paying mine, TriEagle turned off my electricity. First day 1st ticket was put in, NO electricity, then a 2nd ticket put in still NO electricity, second day still NO electricity and I was told it could take up to 21 days to get my electricity turned on. What the hell?? At this time I still have NO electricity. Thanks TriEagle for a horrible experience and for NO electricity while I sit here cold with children and no heat, lights, etc. Run away from this company....fast!!!!

Deceptive practices - DON'T go OUT OF CONTRACT