Texas Electricity Account Management FAQs

Can I add a roommate's name to the electricity account?

Yes, you can add a roommate's name to your electricity account in Texas. Most Texas Energy Companies (REPs) allow you to add an authorized user or convert to a joint account. Contact your provider directly to request this change. They'll typically require information from both parties and may need your roommate's consent and identification. Adding a roommate doesn't necessarily make them financially responsible unless you change the account type to joint. Some providers may charge a small processing fee for account modifications.

To sign up for paperless billing with your Texas electricity provider, log into your online account through your provider's website or mobile app. Look for "Billing Preferences,"Account Settings," or "Paperless Billing" options in your dashboard. Toggle paperless billing on and confirm your email address to receive electronic statements. Most major Texas providers like TXU Energy, Reliant, and Constellation offer this feature. If you can't find the option online, call your provider's customer service number listed on your bill for assistance.

Which providers have the best online account management tools?

In the Texas electricity market, providers with exceptional online account management tools include TXU Energy, Reliant, and Green Mountain Energy. These companies offer user-friendly interfaces where customers can track usage patterns, view billing history, make payments, and set up autopay. Constellation and Gexa Energy provide robust mobile apps with real-time consumption monitoring. Direct Energy stands out with personalized insights and energy-saving recommendations. Most top providers now offer paperless billing, outage notifications, and 24/7 account access through both web platforms and mobile applications.

How to protect my account from disconnection if I'm traveling?

To prevent disconnection while traveling in Texas, set up autopay with your Retail Electric Provider (REP) before departing. Most Texas REPs offer online account management where you can schedule payments. Additionally, consider prepaying your account to maintain a credit balance. If you'll be away for an extended period, contact your provider directly to inform them of your travel dates. Many REPs offer travel protection programs specifically designed to prevent service interruptions while customers are away.

Which electricity provider offers the best smartphone app features?

In the Texas electricity market, Reliant Energy and TXU Energy typically offer the most robust smartphone app features. Reliant's app provides real-time usage monitoring, detailed bill breakdowns, and outage reporting with restoration estimates. TXU's app includes similar features plus payment management tools and energy-saving tips tailored to your usage patterns. Both apps allow users to pay bills, view usage history, and receive notifications. Green Mountain Energy also offers a solid app with eco-friendly usage tracking features for environmentally conscious consumers.

Is it possible to have two electricity accounts in my name in Texas?

Yes, you can have multiple electricity accounts under your name in Texas. The deregulated Texas electricity market allows consumers to maintain separate accounts for different properties or locations. You'll need to complete separate enrollment processes for each property, providing relevant information including service address, proof of identity, and possibly a credit check for each account. Many retail electric providers (REPs) in Texas accommodate customers with multiple properties and can help streamline the setup process.

Do I need a separate contract for each residence I own in Texas?

Yes, in the Texas electricity market, you'll need a separate electricity contract for each residence you own. Each property has its own unique Electric Service Identifier (ESID) and must be individually enrolled with a Retail Electric Provider (REP). This allows for proper billing, service address identification, and ensures each property can have its own rate plan. Even if you select the same provider for all your properties, each location will require its own distinct service agreement.

Is it possible to have one plan for multiple properties?

Yes, in the Texas electricity market, you can have one electricity plan for multiple properties under certain conditions. Most often these are commercial or business accounts or mullti family / landlord accounts. These are often custom accounts. In the case of landlords you may want Contiuous Service Agreement (CSA) which provides that each unit/house has electricity between tennants. Visit our Commercial and Small Business Energy Marketplace to start shopping. Many Texas Energy Companies (REPs) offer multi-property options if all locations are in your name and within their service area. However, each property will typically have its own separate meter and account number for billing purposes, even if they're under the same plan and rate structure. Contact your chosen provider directly to inquire about their specific multi-property management options.

Which providers let me sign up multiple service addresses in one account?

In the Texas electricity market, several providers allow multiple service addresses under one account. Simply call our Commercial Energy Marketplace at 412-218-3362 to get started. Our commercial marketplace is particularly convenient for property managers, landlords, or customers with vacation homes.

What's the process to transfer my electricity service if I move?

In Texas, transferring electricity service when moving involves notifying your current provider 2-3 weeks before your move date. Most providers offer transfer services if they operate in your new area. You'll need to provide your new address, move-out and move-in dates, and possibly set up a new contract. If your provider doesn't service your new location, you'll need to cancel current service and select a new provider through TexasElectricityRatings.com, PowerChoiceTexas.org or TexasElectricityRates.com

How do I keep my same electricity plan if I move within Texas?

To keep your current electricity plan when moving within Texas, contact your retail electricity provider (REP) at least 2-3 weeks before your move. Most providers offer transfer services for existing customers moving within their service area. You'll need to provide your new address and desired move-in date. Note that if you're moving to an area outside your current provider's territory, you'll need to select a new REP. Some fees may apply, though many providers waive these for loyal customers.

Can I keep my current rate if I move within the same ZIP code?

In the Texas electricity market, keeping your current rate when moving within the same ZIP code depends on your retail electricity provider's policies. Most providers allow rate transfers for same-ZIP moves, but some may treat it as a new service request. Contact your provider directly to confirm their specific policy. Be prepared to verify the new address is within their service territory and provide advance notice of your move date to ensure continuous service. Some providers may charge a small transfer fee for processing the move.

How do I set up my electricity service remotely before moving?

To set up Texas electricity service remotely before moving:

Compare providers on PowerChoiceTexas.org or TexasElectricityRates.com
Select a plan that fits your needs (fixed-rate plans offer price stability)
Provide your new address, move-in date, and personal information online
Complete identity verification electronically
Submit payment information for deposits or initial charges
Receive confirmation via email with your account details

Most Texas REPs offer 100% online setup with service activation as quick as 1-3 business days.

Can I freeze my account if I'm leaving the country temporarily?

Yes, many Texas electricity providers offer temporary account freeze options when you're planning extended travel abroad. Instead of terminating service and paying reconnection fees later, you can request your account be placed on "vacation hold" or "seasonal hold" status. This typically maintains your contract while suspending or reducing charges. Contact your specific provider 2-3 weeks before departure to inquire about their policy, required documentation, and any minimum/maximum hold periods. Some providers may charge a small administrative fee for this service.

Can I pause my electricity service if my home is vacant?

Yes, in Texas you can temporarily pause electricity service for a vacant home. Most retail electric providers (REPs) offer options such as seasonal holds or vacation suspensions for periods ranging from 30 days to several months. Unlike full disconnection, this maintains your contract while suspending charges. Some providers may charge a small monthly fee during suspension. Contact your specific REP for their policies, as requirements and fees vary. Plan ahead, as most providers need 2-3 business days to process suspension requests.