Green Mountain Energy Customer Reviews

Thank You Green Mountain

During the winter storm here in Texas I was so nervous that my bill would go through the roof.I was one of the lucky ones who did not lose power. I'm a senior and was very very concerned that I would experience price gouging. I did not and I can't tell you how proud I am to be a Green Mountain Energy customer because if it. As we know, other electric companies did try to price gouge.....So sad and so wrong during a time of great devestation....My complete and sincere gratitude and compliments to Green Mountain Energy for their honesty and obvious care and concern for their valued customers...Thanks again and job well done Green Mountain.I will continue to recommend your services to family,friends and others...

Very Happy with Green Mountain Energy

I normally never, ever take the time to write reviews but after seeing so many bad ones, I felt compelled to share my experience with Green Mountain Energy. I have been a completely happy customer with them, and their customer service is beyond great. No hidden fees, prices are exactly what we agreed to. I highly recommend this company. Also, during the Texas freeze this year, we NEVER lost power save for the couple hours in the middle of the night due to mandatory rolling blackout.

Wonderful company

I have had Green Mountain for years no complaints from me. Great service.

Long-Time Customer

I don't understand this rating, my experience with Green Mtn has been fantastic! I have used them for many year & have been very happy. I would highly recomend you give them a try because sometime review are just not correct. Thanks, Rickey Allen

Good service

Good service

The best Texas energy provider. Period.

I've been their customer for the best part of 4 years now.I have also created a spreadsheet to compare electricity plans and crunched the numbers on dozens of plans.When you do that, you get a feel for which companies are trying to price gouge and which ones are trying to provide good service affordably.Green Mountain Energy stands out kindof on its own:Cheapest plans out there, bar none. My bill in August was $36 for 474 kwhFair fixed plansEasy to use website / billing / chartsWeekly email updates on energy usageFriendly competent customer service

Short Experience

I switched to Green Mountain to get a better price on electricity rates; unfortunately, my stay with them was short. My original provider called and gave me a deal for the next 12 months. I may still go back to Green Mountain next year. They have good rates and they use renewable energy which appeals to me.

Ramzi Baransi

Was very pleased

Excellent Service and A Lot Cheaper Than I Expected

Excellent Service and A Lot Cheaper Than I Expected

No Issues at all, very helpful!

I've had Green Mountain for 14 months and I can honestly say, they were great, my bill was never above $20 a month and I ran electricity all day and night. I live in an 1100sqft house and my bill stayed low. There was only 1 outage during the 14 months from tropical storm Bill, and they had it resolved in around 4 hrs. Never had issues speaking with customer service or getting new product info. I like that they do not have automatic contract renewal. After contract expires it moves to month to month unless you renew your contract. After the contract my prices still stayed the same. Thanks for having me Green Mountain!

Reliable

It's been a couple of months since I picked it out of bunch of providers and gave it a try, and I'm happy so far. I wasn't sure of its reliability due to its 100% renewable energy sources but it has turned out to be very reliable. Texas is very hot but I'm paying a lot less than I did in Ohio. A few days ago we had a bad storm that resulted in power outage but GME was one of the first ones to recover when my neighbors were still blacked out. I also like the weekly report of my usage that I receive by email. At this rate I will stick to GME when my contract is up.

Very Pleased

We had a great experience with Green Mountain. We had the Pollution Free Conserve 12 Choice plan, a 12 month fixed rate plan. We selected the plan online at powertochoose.org, and the transition from our old company to Green Mountain was seamless. Prior to this, we had a decent introductory rate with Reliant, but our Green Mountain rate was even better. We were continually surprised at how low our monthly bill was. We never encountered any hidden fees or changing rates. Green Mountain took care of the transition service for us, so I never had to bother with canceling our old plan. I love their renewable energy mission - even more so when it's offered at a very affordable rate! I would stick with Green Mountain for another year of service if only we could keep those introductory prices. Definitely recommend this energy company. Full disclosure: I actually never had any contact with their customer service because we never needed it! However, I didn't want to negatively impact this review by leaving it blank, so I gave it 5 stars like all their other areas of service.

Completely satisfied with GME after 3 years

So many negative reviews! Why? I've used them for 3 years. Service is great. Several say the billing date is really variable. My bill is always due on the 22nd or 23rd of the month - has been for 3 years. I always get a 1 year contract, so my rate never varies for a year. If you choose to go "month-to-month," yes , your rate can really go up! Also, the GME "Pass-through" charges are way lower than for conventional power companies, who always tell you, "The pass-through has nothing to do with us; it's strictly a pass-through." So why is GME so much lower on this? Somebody IS lying. But GME has certainly never lied to me.

Highly Satisfied

I switched to Green Mountain Energy and they're great! I got the Free Weekends plan with the Nest thermostat. My bill is 20% lower, I can access my Nest thermostat from my smart phone and the sales rep that came to my home was gracious and well informed. The sign-up process was quick and professional. I'm a fan for life!

GME 4 Life

I've seen a lot of negative reviews on this site. Some of them have ground to stand on, most of them do not. If you see one that says, "They changed the rate on me," it's because they chose month-to-month. I've only ever done 1 year contracts and I've been using this company for 4 years. They've lowered my bill to an affordable rate all while doing it green. I used to pay $215 a month for a 3 bedroom house on the "cheapest" energy company rate before I found GME. They lowered my bill to $87 and I haven't paid a dime over that since. My current bills are around $28-$24 a month for a 1 bed 1 bath apartment, and I couldn't be happier. It's companies like these that are working to make living affordable. Not to mention you get updates on how many trees you've saved, CO2 emissions you've prevented and that's gratifying in it's own right. There are cheaper companies out there, but I personally would rather pay a little more for a Earth friendly company. I want my grandchildren to know what winter is like. Great company, very affordable rates, ONLY GREEN energy company in Texas, and one of the best customer services experiences I've literally ever had. Forget these naysayers, I've done the research and I know what I'm talking about. I'm a disabled veteran who lives on a fixed income. I have nothing but time to do things like research ways to save myself money. http://electricityscout.com/texas/nacogdoches/ Check this link out for information about companies in my area. As you can see there is only one green. I hope this was helpful to you all, and I hope you continue to make wise decisions to better yourself and/or your families lives. God bless America.

Best Electricity Company in TX

We signed a 7 month contract with GM energy when we bought our new house, and it has turned out to be the best, most honest company we have purchased electricity from in Texas. We've been burned by Reliant and more recently by Amigo. With Green Mountain, our rate was what they said it was. There were no shenanigans, just a low rate for 100pct wind power. They let us know when our contract was ending and I'm wishing that we had just stuck with them. My only complaint is that they wanted to raise our rate if we stayed with them, like every other TX electricity company does. So, we switched, got scammed by Amigo, and now we are trying Infinite Energy. It would have been cheaper to stay with a good company. I wish TX would just end deregulation or would protect consumers better from these vultures at the energy companies.

Awesome

Don't listen to the cry babies. This is an awesome company on every level and they are at least partially green.

THE BEST PROVIDER OUT THERE!

I have religiously used GME since 2008. I usually signed up for a 6 month contract - - it was just that, 6 months. I am reading all of these horrible reviews and saying to myself, "you didn't pay on time" or "you signed up for month-to-month" or "you didn't renew your contract". I have moved again, and the transition of my move was wonderful! There are NO HIDDEN FEES! The KWh charge includes all delivery fees..... Working at a Senior Apartment community, I see the HORRIBLE things other companies are doing to their consumers. GME has always delivered top notch customer service, explained the difference of average billing vs paying the bill each month. (paying bill each month is by far the way to go), however, if you come on hard times, they will work with you.Yes, I am one who has had to pay the disconnect fee more than once. It is not GME's responsibility to remind me when my payment is due. It is mine.All in all, GME is an absolutely wonderful company who is doing good for way more than have indicated here. Remember as you read reviews, more people are quick to gripe and complain than are the ones to report the good.

Finally, an energy company I can trust!

Green mountain gave me a super competitive rate, 2 years of price protection and the amazing NEST thermostat! The NEST alone has lowered my bill 25%. The sales rep that came to my home was fully informed....thank you so much!

Best Ever

Its so good to be green friendly, I love that I can be green everyday with a green power provider like Green Mountain Energy. Very happy, highly recommend.

Cheap...NEVER A Bill Over $100!!Great Customer Service

I was reading some of the reviews and wondering, are we talking about the same company?Ive had Green Mountain Energy for 4 year and during this time my rate has gotten cheaper after every contract I sign with them. I've never had a bill over $100 and I have a 3 bedroom house. Ive never had an issue with customer service, they are pleasant to work with. Its so easy to pay my bill each month, it just comes out of my bank. I cannot speak any higher about my electric company that I've had for so long and will continue to keep. Thank you Tina for stopping me at Heb to sign up and thank you Green Mountain for making the world a cleaner place. I love the concept of 100% renewable electricity since I'm a tree hugger:-) -Tammy

I LOVE GREEN MOUNTAIN!!!!

My wife and I have had Green Mountain for the past 4 years and we love them. My younger sister has Asthma real bad but since she's been going to school up in Huntsville she's been fine. The air in Houston is pretty bad and we decided to go green for the sake of our family and everyone around us. Not only that but my bill for the month of Feb was 58 bucks and my most recent was $39 my wife is at home with the two little ones half of the day. I have a few friends and family members who have cancer and my wife works down in the Medical Center and studies show that pollution has been a major contributer to Texas's high cancer rate. So all in All it's been great it's been easy to to pay the bill everything is done online and it's pretty simple. I think there customer service center is in Texas too. I've been telling everyone in my family to switch cause i know most of them where pretty unhappy with their providers. :) Keep up the good work GM

GME is 5-star!

I was a GME customer from 2002 - 2004, and then tried another provider to ... well to just try someone else in this new market. I did not have any bad GME experiences, I just wanted to test out the marketplace. In 2006, I returned to GME, and I am still a customer -- five years total.

Control your monthly bill!

I find GME a pleasure to do business with. My rates are reasonable. *** I love that I get a weekly summary of my usage, it gives me a heads up on what my bill will be, and I always take the opportunity to adjust the amount of energy I consume. I always try to beat the prior weeks consumption. #NEVER ANY SURPRISES!!!

Love Green Mountain Energy

I've been with them for over 5 yrs. no gimmicks. not the cheapest rate but best bargain overall when you have stability of fixed rate and no unexpected fine prints.

Min5

Cost chart was an eye-opener as green mountain energy occupied spots 2,3,4 regarding electricity costs. My bill is about 30% cheaper - NOW, since switching to GME!!! I was motivated when TXU Energy was going to "change" electric rates GIVING ONLY ONE MONTHS Notice. Switching to GME Has proven to be a WISE Decision.

Green light for Green Mountain

Ive never needed or contacted customer service. Billing is accurate, payment is automatic, if the price looks good to you then go for it!

Higher price but you get what you pay for

I never had any problems with this company, I had a 714 sq ft apartment, gaming systems, fridge, washer, dryer and what not - paid about $135 a month during the summer, around $90 during the winter - sign up was easy, customer service was polite etc.

Poor customer service

I've been with Green Mountain for about 5 years, I called customer service about an issue, talked to 3 different reps got told 3 different answers. No one could give me a straightforward answer, customer service support is bad, other than that everything is fine. Hope I will never have to call again.

Pleased

We have had Green Mountain Energy for 3 years and have had absolutely no problems. Our electric bill has been the lowest we have every had. I have no reason to want to change and have 3 years of why I would recommend them to others.

Solid choice for Renewable Energy

Green Mountain doesn't have the cheapest plan by far, and not even the cheapest renewable plan, but they do have stability, consistency, and reliability. I've been a customer for several years now (coming up on my third contract renewal) and I'm very wary of switching away from GME even if it means potentially saving $1000 a year on power. Their website is easy to use and intuitive. Averaged billing great.The ONLY negative I ever experienced was when I was not paying attention and missed the contract renewal. Once you switch to "month by month" expect to be paying almost DOUBLE the rate. To be fair, they did send me ONE letter about this, and from what I'm reading many companies are much worse about not nudging the customer to renew a contract so the company can reap those sweet, sweet month-to-month rates. So stay on top of that contract renewal!

Great for smaller households

Green mountain was one of the only/few companies offering lower rates for using less than 1000 kwh. Our last bill, when we weren't using heat or ac was $45.

Honest clean electricity

After two years of service I'm very happy with this company. They stick to only wind and solar energy and deep their rates very stable. Compared with other supply companies I've used I find the customer service easy to reach and very friendly. I've never had a problem with my bill or my power.

Great Energy Provider

My personal experience with this energy provider has been in fact very good over the last several month since switched from Reliant Energy. The switch reduced our monthly energy bill to half, while giving us an impression of helping the environment and saving the world a bit.

I Like Green Mountain

At the time of deregulation, Green Mountain (GM) was the only company offering renewable energy. It cost more, but I chose GM for that reason. I've been with them ever since. I even sold GM for a year, because the company is good and I believe in clean energy. As a customer, I have never had a problem with billing or customer service. The website is excellent. I am only considering, and I mean only considering, switching companies because there are now companies with competing wind/renewable energy plans, but most look like bad companies, except Champion, whose rate is comparable to GM. Maybe the grass isn't really greener on the other side of the fence, and this cow will stay home.

Good experience over Summer 2014. No issues seen like in the other ratings.

My Summer Energy contract was expiring on 6/8/2014, and my rates were jumping way up so I hunted for the cheapest company I could find (for <1000 KWH) that didn't have totally horrible reviews, and I settled on the GME month to month plan at 8.4 cents. I have been watching the rate carefully each month, and it has never increased to-date, and even dropped down to 8.23 cents this month. I use <1000 every month so I end up paying more per KWH (~9.1 cents) with the base charge included, but I looked today (10/7/14) and it's still the best rate I could find for <1000 KWH. I had no issues other than them charging me the $6.95 fee for the last 3 days of the previous "ONCOR Month" (I switched over to GME 3 days before ONCOR read the meter). When I complained, and after explaining for 30 minutes WHY this was a problem like 5 different times, the CSR finally agreed that, yes, it was dumb to charge me a full month's base charge for 3 days of service, and said he would make a note to credit the amount back to my account the next month, but it never happened. I use automated billing and have had no hassles. I did request the $100 rebate after 90 days that I was told about when I signed up, but I have heard nothing back yet. It says 6 to 8 weeks, though, and I submitted my request on 9/10. Maybe my good-ish experience is rare, or maybe only the people who have issues put their reviews here (vs. many more that don't). :-)

Generally good, but I'm still switching

I've renewed my one year contracts twice. I've had only one issue and that was just recently, I switched products and then changed my mind and wanted to switch back. The CSR assured me I could, but it didn't happen. Needless to say, when my monthly bill arrived I went out to check and sure enough I was enrolled in the plan I said I didn't want. I was able to sort this out with a supervisor, she checked the calls and the account notes and names and dates. so I'm back on my variable plan, which is way lower than the fixed plan they had mistakenly contracted me into. I liked my experience with GME. I'm switching because their rates right now are 4 cents a kwH more than what others are charging fixed rate and they can't meet or beat their offer. So...market forces are why I will be switching out. If, after my contract with the new provider lapses and I'm shopping around again, I'd give them a go if they are competitive. My few customer service calls were always answered, even in the evening and when we had an outage once, they were very helpful, even though it was an Oncor thing.

Awesome!

I recommend Green Mountain Energy because they offer 100% renewable electricity, making it affordable to help protect the environment. It is Not only the price what matters.Most of people just think about saving money.... We should actually care for life, the source of life is the planet... No matter how much money you have in your pocket. If you don't have food to buy your done.

Great Honest Company

I signed up with Green Mountain shortly after Texas first de-regulated the market. I chose them because their contract terms were fair. Other companies included egregious and one-sided contracts. The Green Mountain contract was fair and balanced. Also, Green Mountain, at that time, offered renewable energy generated in Texas. The meant that my consumption increased demand in Texas. The other companies played a shell game that would have no real impact on renewable demand. I was particularly pleased in September 2013 when I had PV generation installed on my roof. Dealing with Green Mountain was very easy. They walked me through the process fro change to my account in advance. They told me who to call when my PV was online. On the day, everything went beautifully. Now, my contract with Green Mountain is, again, more than fair. I am getting the best price anywhere for my excess generation. This is a deal that I could not find with other retail providers.

Excellent customer service

I had a 2 year contract with Green Mountain Energy. Customer service was available either online or by phone and always provided excellent service.

I have used for a full yr now, using 2 plans

This is a pretty straight forward company. The customer service is good and you speak to Americans. I know have to check all the rates again as my contract is ending. The renew that they are offering just may be as good as I can get? I am a under 1000kw user most of the time. So, as with all the companies, I must be punished for using less electricity and conserving. I think for us using less electricity they have the best rates in that category.

So far so good

I'm a year into the service locking in every 6 months with a 9.5 cent Kw/h rate. I live in a one story house and use about 1000 kw during the summer peak. My bill topped off at about $119 for August. During the winter it ranges anywhere from $35-$50.I was with a co-op previously and paying fluctuating rates depending on my energy use. The more I used the lower I'd pay per Kw/h. Idiotic if you ask me if the goal is to reduce consumption. I would pay anywhere from 11 cents to about 15 cents per Kw/h. Because I was conservative with my usage, I tended to pay closer to the 15 cents range. With GM, I pay a flat rate regardless so it's been really good to be paying a much better rate and green energy to boot. Service has been consistent without any issues and no issues with billing.There's a lot of negative reviews and I noticed that the majority of them are from the DFW area. I don't know what the deal is with that but I haven't had any problems with rates suddenly changing. I can't speak for customer service because I haven't had to use them. If things go sour, fortunately I'm in a deregulated area (Round Rock, TX) so I have about 30 other options for providers.I do have to say that I'm always skeptical when reviewers are not coherent in their complaints or "SCREAMING". There's always two sides of every story so who knows... as far as I'm concerned, I'm satisfied with the service and would recommend.

Love having the choice to go pollution free

I've had Green Mountain for three years now and it's been great. Can't complain. They're the only company I can find that only does renewable energy and also offsets all of their carbon emission from their operations. Haven't had any issues with billing. It's been about the same price.

Good Company & beneficial for the enviroment

I recently switched from Reliant to Green Mountain Energy. I can honestly say that I love this company because aside of my bill getting lower i am helping the enviroment. I haven't called the customer care line so i won't know how they are but they have almost everything that Reliant use to provide me (except chatting) but at least i'm helping the enviroment. Prices are not that low but they are competitive, what you expect? IS GREEN ENERGY & that is what makes the price be higher.I would recommend this company!

Good Electricity Provider

I have been with Green Mountain Energy (GME) for over 6 years, and at one point I had 2 residences served by them in different towns. Whenever I needed assistance they have been very responsive, I have had no billing problems, and their customer service has always been top notch when I dealt with them. Unlike other reviewers, I have had nothing but good experiences with GME... except the rates. They have definitely been higher per kilowatt hour than some other providers, but that was a choice my wife and I made to support companies providing alternative and sustainable energy. That was not a problem for us then, but with the economic downturn, it got to be too much lately, and I started to switch to another company for a lower rate. I cancelled that contract during the 3-day approval period after seeing THEIR reviews. GME customer service called after seeing the switchover order, and we discussed the change. I signed a new 1 year contract with GME, and I got a significant RATE DECREASE in the process. The CS rep was very pleasant, helpful, and knowledgeable. Again, I have been and am still very satisfied with Green Mountain Energy.

Awesome experience

Green Mountain Energy rates are very competitive at 10.5 cents per kilowatt for a 6 month contract, awesome! Ordering from Green Mountain is a snap with a highly trained staff and several options for ordering such as through the Green Mountain Energy Network. The customer service department is very Professional and extremely helpful. The billing department is currently going through some changes and wait times are a little longer than usual but once you get through, they will take care of you. I highly recommend this company and the only bad reviews are from people who create problems themselves and would otherwise not even post a good review, they just want people to believe that Green Mountain is at fault when really they are. Great company.

Good company

I have had Green Mountain for the last 12 years. Good customer service, easy-to-used internet site. They are not the cheapest, but a good company. I have had no problems.

Friendly, Customer-Centered AND Green!

We've been Green Mountain Energy customers for about seven years now. The service has been great, the billing a non-issue, and every time our contract expires, when I call to get the best new rate, the service reps are friendly and set us up without a hassle. Our rates have been slightly better or comparable to TXU, but our customer service experience has been FAR superior. Not only that, but we are reducing our carbon footprint by using wind and solar-generated electricity, and every month, our bill reminds us of the small but significant difference we are making. I'd recommend Green Mountain to anyone.

Good Experience for a long time

I have had Green Mountain at 3 addresses over the last 9 years. They have always been fair but not always cheap. I am looking into another company now, but it is hard to leave because they have been hassle free for so long...

Mr. g

Good customer service, I like wind and alternative elect. sources, Price could be a tad lower, But progress is worth a few extra dollars a month I guess.

Haven't had a single issue

From what I am reading on other reviews, people do not understand that when your contract expires, you get switched to a month to month variable rate. This is the same as any other electric company. All you have to do is call them up or go online and sign a new contract. Easy as that. Also, any other electric company you have will turn off your electricity if you fail to pay. They are, after all, a business, not a charity. I have always paid my bills on time and have never had an issue with Green Mountain Energy. They do not have the cheapest rates but in the 2 years I have been with them I have never had bad service. My contract is up and I have been doing some shopping around and I have found that some of the cheaper rates require direct payment deduction from your account, have high monthly fees, etc. I think I will be sticking with Green Mountain Energy.

Good reputation, Good Prices

Green Mountain energy is a trusted name for renewable energy. We switched from Reliant just about a year ago, and our bill has been less! We've had no problems with them thus far. We plan on continuing our service with Green Mountain for another year.

Straightforward

No gimmicks &amp; straightforward service are what Green Mountain provides. Their bills are clear and easy-to-read. I like that they are really dedicated to clean energy. My only complaint is that I had to mail in a sheet with my credit card info or bank account info to get automatic payments set up. Before that, I was paying each month through their website. After I mailed in the paper, it has worked flawlessly.

Great company and CLEAN!

I have had service with several electric providers since Texas deregulated. many of my experiences have not been good ones (sketchy terms, customer service issues, billing problems, etc.). While Green Mountain isn't the least expensive option, their rates are comparable to the others out there. Beware of going with the cheapest option as those are the ones that usually have the sketchy terms (you may end up paying a higher average rate than expected). Green Mountain's terms are pretty straight forward so you don't have to worry about any surprises. What I also like about Green Mountain is that they are dedicated to offering cleaner energy (wind power) and so far my experiences with their customer service department have been positive.

Glad I went Green

Signed up at local HEB. Experience was great.
Switched from Reliant. Got first bill yesterday.
Saved $88.00 from last month with Reliant with similar KWHs and $132 from previous year and save
a few trees in the process.

Great People but Pricey

They are a great electric company with nice people who love what they do but they are expensive. Renewable energy is just not cheap I guess.

Would Not Recommend

Extremely poor service, limited business hours, all service is contracted out.
pricing not competitive
beware of misc. charges

next to impossible to reach on the phone

Not good customer service ANYMORE

When I started with Green Mountain, their customer service was personable, helpful, kind, and, courteous. I have been a GM customer for almost ten years. I freelance and there have been times when I have been late in paying, but I have never been disconnected, and have always paid in full. The FIRST and only time that I needed assistance with some extra time for my bill, I was met with a very rude awakening. I was told that the $20 charge on my bill was for "sending a disconnection notice", and that's in addition to the late charges. When I told her my situation, she made no reply whatsoever, and I listened to a mono-tone, heartless voice stating and repeating that I would have to pay in full, including the most recent billing, which was not late yet, or I'd be disconnected, obviously reading from a script. They have repeatedly raised my rate without my acceptance, as high as over 17 cents a Kw. I have referred many people to GM, but now I will warn them against it. BYE.

Good company

Great rates, good service, good for the environment

Happy customer

I am on a fixed income and have saved money with green mountain without cutting back thank you

Feels good to go green!

We switched from Reliant Energy which had horrible rates and service to Green Mountain 3yrs ago. Customer Service is excellent and we do save money over Reliant but rates could be better. Never lost power even through hurricane Ike. It feels good to know we are making a difference by going green!

No more Solar plans from a Green Company??

We put 1.75 MHZ into the grid this month and pulled ~1,100 KW and we got a bill for 90$ - how does that math work? I called Green Mountain to check and see if it was just an error but was informed that the plan we were on no longer exists (they did not contact me) and they ONLY have a month-to-month plan available now AND that is it - meaning the price can/will vary as Green Mountain deems necessary. Adding to this, what happen to the ~600 KW+ our panels put on the grid?? I was told by Green Mountain that the energy amount added to the grid by our panels was less than we burned as reported by Oncor. Sorry - I was born at night, but not last night. I have moved to Rhythm Ops, LLC and recommend all Solar panels owners using Green Mountain consider the same or plan on the month-to-month reality.

DISCONNECTED SERVICE, THEIR MISTAKE!!

I called the morning of Jun. 1,2020 to ask the why my electricity is disconnected. I clearly called them on 2 occasions to cancel my disconnection notice since I had not yet moved into my house. They told me after I waited over an hour being transferred, that they will connect me in 1 or 2 hours top. It is not 5:15 p.m I have NO ELECTRICITY & they are not answering. I am so humiliated after paying them $218.00 balance that was suppose to be made in payments & they still haven't taken the time to connect my service. It is outrageous. I have been a loyal customer for over 5 or 6 years.

Happy til the end

The price we received with our initial contract was outstanding. No issues during the life of the contract. However, a letter comes and tells us of a 40% increase in price. Therefore, we switched to another provider. And as a parting gift they hit us with a $200 contract cancellation fee.

Billing Department is Horrendous and no means to contact corporate Hq to discuss

We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures.

Ok

I have Green Mountain Energy now. Everything was going well until I tried paying my bill online at my 4th month. Card Declined. Okay, I payed again called great mountain. Called bank to confirm my info was right. It was. And I charged my bank account three times. And I did the math it didn't add up. I paid on time so no charges should be extra. And I'm really disappointed...I sent green mountain my bill , and bank statements and I haven't heard back from them. I doubt they really care. I'm sure they will enjoy my extra money.. Going to be switching soon.

Billing Debocal

In December I transferred apartments and did not receive a bill. After not Receving a bill f or almost two months I went online and paid the bill. I also signed up for ebill. After signing up I clicked on the screen for my account information I discovered that they changed my service address and nit my mailing address. In April I was sitting in my room and the lights go out. I discovered that they were cut off due to non payment. This happened without receiving a paper bill, ebill or disconnect notice. Disconnection notices are required under the law. I did not contact Green Mountain and I should have. I just took care of the bill. Well about a month later I get a call while at work from my disabled father who resides with me that the lights are off again. I paid the bill. I did go online and sent an e-mail via there customer service. A couple of hours later I did receive a response. They said it did not show I was signed up for ebill and fixed it were I will receive ebills and paper bills. They also waived the fees associated with the disconnection. I will be contacting them to see if they are going to waive the one from April.

Prices floating up why?

Well, a guy in the grocery was all over me, and I needed to find a lower price. His GM met that. He said to watch out the non-fixed price would drift up. He was right, but it seems they're also changing how they do it---it's certainly not an apparent function of actual usage. It's my 4th month, price up several cents/kWh; and I've got to get out!! Whoever paid the Legislators for deregulation is evil (the industry?) and so is the Legislature. Citizens no longer have "representation" OR redress of grievance. And look how the PUC allowed Smart Meters and won't have real hearings to reverse it?!?!! ARE THERE NO HONEST MEN LEFT IN GOV????

Prior customer for 5 years

I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states and how much their website improved. I was always very appreciative that there was a "green" energy provider in Tx. I didn't mind paying a little more pkw. I enjoyed their convenient bill pay, no hidden fees, friendly customer service reps, and the overall experience. I finally switched because I was able to find a more competitive rate but sad to say they are not "green." If things don't work out with this provider I will probably return to GME. Thank you.

IT"S NOT ABOUT PRICE!

I've been with green mountain for two years and I just want to respond to the negative feedback here. When you're shopping for electricity you will always get what you pay for. Dirt cheap electricity always has fees that punish you for trying to conserve energy. Green Mountain isn't the cheapest, but their whole initiative and their intention as a business is the reason why i pay at fair market price. The iphone for example,is a product that has value beyond the price. It's not just you're average joe polluted coal/nuclear electricity. Its clean energy and it feels good to be a part of the growing demand for it, which will bring the price DOWN if enough of us started caring about the earth.

They're alright

Green Mountain has been my provider for the past five years. The only thing I don't really like is the amount you pay - at first it was fine, and now I'm looking to change. It's great if you're "green" and they provide information about how much emissions you've saved and how many trees to the equivalent you've "virtually" planted but I need less per watt hour. I'm going to move on. Good luck - they're not bad but I could do better.

After 7 years, time for a change

Been using since 2006. Introductory rate brought my bill down considerably, but after about three years I noticed on average my rate had crept up to about $0.18 / kWH. When I called at renewal time, I was able to request and receive a much lower rate that is typically offered to new customers only, so I have stayed with them for another 3 years, going thru the same "call and request procedure" every 6 months. Now it's renewal time again and I was told that I could no longer receive the lower rate, so I am planning on switching. For a company with a simple philosophy and only 100% renewable plans, I wish they could keep things even simpler by offering their lowest possible rate to returning customers.

Green Mountain is fine but nothing special

The online system works well but other than that the company offers mediocre service (but orders of magnitude better than Amigo energy....that company is horrible at best).

Okay considering but decent

I have been with Green Mountain since 2004 which included 3 moves and 2 hurricanes. I would have to rate my service at a 7 on a scale from 1 to 10. I have had troubles with my billing in the last 2 months but before that it was fairly smooth. As long as you make notes of who you spoke with and when regarding billing issues when you call then, they usually correct their mistakes. When I first signed up for their service in 2004, their customer service dept was horrible but the past 4 years they have improved in regard to politeness and experience. When I scheduled my last move which was to my first home, they sent me a small plant with a letter congratulating me on my purchase, which I thought was nice. Not sure if other companies do that. Their rates are slightly higher than others, I am currently at $.11 @ 1000k fixed rate for 12mnths which is similar to other offers right now. Summary: Good Choice

They need to improve their customer service

Green Mountain Energy offers great solutions for pollution! That is really Good! However their customer service sucks! If you like being green and are okay with paying on line or not having to talk to someone, you will like them.

Green Mountain is Great

Green Mountain has always done what they said they would. Great customer service extremly nice and understanding, eventhough they charged me a $20.00 fee for sending out a letter. Ouch!! That taught me to never be late again. Green Mountain works for me. I have been a customer for over five years.

Not happy

Switched to Green Mtn in 2008 right in the middle of the tremendous gas price increase. Rate was good at the time, 16.9 per K/wh. Can now get around 11.5 to 13.0 Problem was their incentive, $50 gift card after 2 months of service, with no late payments. I fulfilled the requirement and was told after the two months that 'we no longer have that incentive'. How convenient!!! Called cust ser and was told gift card is on it's way, never received. Bye bye Green Mtn.

Green Mountain Energy

The service was wonderful and it was nice to do somthing good for the earth but the price will probably keep me from being able to sign up with them again any time soon.

No problems but pricey

They are one of the most expensive, it is renewable energy so if you are able to afford it they are good. I guess I can't afford to care about the environment so I have to switch. The contract price is good but jumped 50% when my contract was up with no notice

Not what I expected.

I signed up with greenmountain energy almost a year ago. I must admit, due to hardship, I pay my bill right before the disconnection date of the notice that is mailed out. The disconnection notice fee was $15.00 and now it is $20.00 plus an additional $8.99 late fee and a $3.24 charge that makes no sense to me. I do not understand why they charge $20.00 to send out a peice of paper, stamp, and envelope worh less than $1.00. I recently called due to a hardship to request more time to pay my past due amount. Well, I was told that because I was late too often there was nothing anyone could do for me. I was so shocked. My services have never been disconnected although I have paid late often. In these hard economic times I thought they would at least understand. Well I was definitely wrong. I, nor anyone else is who not perfect, is a valued customer and this is just another example of corporate greed. The rates are ok but the hidden fees are a mess. Plus variable rates.

Green Mountain Energy - The Cleaner Choice

Green Mountain Energy is the largest retail provider of cleaner electricity in the nation. Last month I used 1,954 KWh of electricity which is the equivalent of 416 pounds of carbon dioxide emissions avoided and 463 automobile miles not driven. I absolutely recommend Green Mountain Energy to others.

Solid Elec Company

I've had green mountain for several years now. I like them as a company, they send cool emails and have fun things going on. My biggest gripe would be their "My Account"and not being able to sign up for automatic payment there. I had to remember each month to login (with their impossible password) and pay. But, when I had to call their customer service dept, they were always super nice and helpful.

Green Mountain

Good green plans

Have seen a 33% increase in my power bills from $300.00 to current $500.00

I enjoyed GME for past four years but past five months I have been paying close to $500.00 a 33% increase

Prices are no longer competitive

A year ago I signed up through them because they had competitive rates. This year they are asking over 25 cents/kWh and trying to lock me into 3 year plus contracts. My electricity bill would go up by 4x renewing with them so I found something $100 dollars cheaper per month.

Good past solar plans, not so much anymore customer service doesn't know their plans

I had Green Mountain Energy for the first two years I had solar panels on my house. The plans at that point were great, though now that they have expired their remaining solar buy-back plans are MUCH worse (can't be credited for excess generation in a month, no carryover, and <1:1 credit for even production up to your intake from the grid) so am looking elsewhere.I understand companies are trying to figure out how to make money off this and experimenting with different plans so that was disappointing but not totally unexpected. What sparked me to write a review was that when I called to find out about switching to a plan still listed on their website but that errored when I tried to sign up, the person I spoke to really didn't know their plans (turns out the one I wanted is still listed on the website but no longer available, btw). I literally had to explain how the solar buyback works, how the charges on the EFL added up, etc., just to finally get to the point where he understood how their own plan worked - and then said "well, you should probably just sign up for this one we offer because you won't find anything better". Really frustrating. I was put on hold several times while I thought he was trying to find additional information or alternate plans, turns out he was just trying to figure out how the plans I had already explained worked.Billing and account management while I had them worked fine, but disappointed at how drastically they curtailed their solar support and that in trying to find out what alternatives I had, I had to spend my time explaining how electricity charges work to their customer service person. It was a half-hour conversation where the only new information I got was "yes, that plan on our website is not actually available," which would've taken 20 seconds to say if they actually valued our time.

Shell game

When I first joined in April 2020 I was told the energy company would buy back my excess generated energy at the kWh rate I was being charged. Several months later I was advised this policy had changed and my energy would be placed in a bank in case I needed it.Now, this month I received the first bill for electricity useage. This is in spite of the fact that since April 2020. I had produced over 35,000 extra keg than I had used. That is 35,000 kWh that the provider has sold to someone else for a profit.So I called and I was told the PUC had changed the policy and placed a cap on banking excess energy. So Green Mountain has confiscated my bank and now, not only am I paying for a solar power system but Im once again paying an electric bill. They are giving me a credit for what I produce but it is capped and pays a lower rate.I have contacted my State Senator and my State Representative. If I did this to someone, I would be charged with Theft/ Fraud or both.I have contacted another energy company who stated they have not heard anything about this PUC policy and I will be transferring my account to them on Monday.I AM TIRED OF BEING TREATED LIKE THIS BY GREEN MOUNTAIN. I WAS TRYING TO BE A GOOD CITIZEN AND A RESPONSIBLE USER OF DOLAR POWER AND I HAPED BEEN FISCALLY ASSAULTED.

No commitment to existing customers or environment

Our first break with GME was when they were offering better rates to new customers, but would only renew loyal customers at higher rate. When we moved to a home with solar, we again tried GME because they offered solar credits. Now they are eliminating that. Seems pretty hypocritical to say they support "green" energy but then refuse to support it. Since the buyback rate is less than the sale rate, it's not as though they can't still make some profit, if they cared to actually help environment. Obviously greed is the motivating factor. Luckily, Reliant and Rhythm offer solar plans for homeowners. Seems true green energy consumers are leaving GME in search for companies with integrity.

Don't give them your business

This company will fee you to death. They'll thank you for being a loyal customer until you can't pay on time. If you have a perfect life and don't live paycheck to paycheck you might be fine here. But get real, how many of us in TX have that luxury. GME will slap a late charge and cut-off notice fee on you the day after your bill is due. That gives then an extra $30 a month on top of the highest KW charge per hour. For renewable energy they get off the grid. There customer service is okay but they're mostly off shore employees. Theyre just a horrible company.

Too expensive

Poor customer service last month electric bill was kinda nice $170.00 this month paid $321.00 over $150.00 jump in just one month glad I am going with txu !

Cutting power without warning

Been happy customer until yesterday when they cut power at my address without warning. I moved and they were very prompt to add my new address and switch on power. They were also very prompt to cut power at my old address without warning although house still on the market. When I called to move they asked when power had to be switched off. I could not provide an answer since house was put on the market for sale. They put a date and told me to call to change it if I was selling it. My online account showed both my accounts with end date in 2025, the end of my 5 year plan so was not worried. Well, they cut power without warning. And now they want me to switch to a month to month variable plan, much more expensive. Needless to say, I changed provider. I was on autopay so very low maintenance for them, by definition always paid on time. Unbelievable the lack of care for their customers. I highly recommend to look elsewhere (the only reason it is not one star across the board is because they were prompt to sign me on the first time)

Beware new scheme from the company (probably others)

When my last contract ended, they did not send any notice of my rates going up. This time, they sent me a notice to renew by a date last month. So, I chose to renew with another company this month, but they are informing me of a $200 fine for renewing a few months early. I was a complacent customer for 20 years, but never again.

Last bill

Did not issue credit for solar on last bill and charged a disconnect fee. I disputed the last bill and still no word from billing department Lousy service

Non-Flexibility w/Payments

First higher rates than some, but I was ok with that due to the environmental considerations. What I'm not ok with is I am a single mom, single income and there is no flexibility with this company when it comes to payment arrangement, if there is some kind issue arises.. especially if you typically stay caught up. They, however, will cut service as soon as the next bill generates with zero warning or communication. Most electric companies that I've used forever in my 30 plus years will allow you to get it paid before your next one is due... not these guys at all.. no notice, nothing indicating that you will be disconnected at all if you are on paperless billing.. no mention in the weekly emails they send, no mention when I logged in to see what my due dates. AND furthermore customer services is of zero help, I had a perfect storm of personal financial crisis happen in the last two months and was left a bit short (large vet bill with an animal that was internally bleeding and several hundred $ car repair)... I can easily pay the bill before the next due date, but they say they have no wiggle room or ability to turn my service on. We all know that is not true.. there is always a way.. they have set a protocal that cleary indicates to their customers that they don't care at all. So right now my services is off, I have no family to call for assistance.. sad part is I can pay my bill and the current portion a week from tomorrow... and be all caught up.. so for now, good riddance... I will pay my next bill and will move on to another company.

DONT USE GREEM MOUNTAIN

They may offer competitive prices and plans at first but they always find ways to charge up your bill during your time as a customer. I lived in a one bedroom apt and it cost more using Green Energy to cool and power electronics there than it does in my 4 bedroom two story house. They also have poor customer service and do not process closure claims properly. I closed my account in may and I'm still being billed because they waited a month to close it. This is the SECOND time they have done this to me. 10/10 WOULD NOT RECCOMEND this company, go for TriEagle!! They are great.

Easy to sign up, but difficult to get them to honor specials

I signed up with Green Mountain under a deal when they promised a $100 gift card. I never received my gift card. I then moved to an apartment where utilitied were included, so I did not have to order electricity service, and had a past due balance with Green Mountain. My intent was to use the gift card to take care of my past due balance, but I still never got it. After that lease was up, I moved back to another apartment where I had to get electric service and I went back to Green Mountain. They still tried to charge me for the past due balance and still would not send me my gift card. Customer should not have to jump through hoops just to get what they are entitled to. For this reason I would not recommend Green Mountain.

Very Expensive

I have used Green mountain energy services on recommendation from my Apartment leasing for about 2 years. i thought initially its a good plan with cheaper rates but it got a hell lot of expensive i last 1 year and i paid almost thrice the amount i used to pay. i have no regrets on the services but they became really expensive now with other cheaper electricity plans available in the market. SO i would recommend to do search on other plans available in your area.

Had to change services

I had great service until I tried to move. I did the online progress to change my address and double checked that it was right. I moved and almost to months later found out that I had been paying for my last apartment because my account was never moved. I called and they did not try to help me but told me it was my fault for not calling them and trusting the online feature, but that my account was canceled. A month later I get an email of late payment because they failed to mention that my account was not really closed and that I still had a balance on my account that at the moment did not show online.

GM does not want to give deposits back

HORRILE experience! In APRIL my husband and I moved to Dallas from out of state. Our apartment complex required us to have electric set up at least 24 hours in advance of moving in. We called Green Mountain and ordered electric service. GM required $150 deposit up front. Since we were renting two apartments, that was an inconvenience, but we paid via credit card several days ahead of schedule. As we are loading boxes into our rental truck the day before driving to Dallas, I get a call from our new apartment complex letting me know electric was not initiated yet and that I needed to call GM and inquire or we would not be able to move in. When I called GM I was on the phone for two hours and I was transferred to at least 10 people. I had to explain my situation as many times. Customer service could see that we were denied service but did not know why and they kept passing me along to someone who might be able to tell me. Finally, it was discovered that GM will not accept my husbands drivers license because it is out of state. The only other option is a social security card, and could we please fax it? No, we could not fax it; it was buried in a box somewhere! The next morning we called a different company and had no problem getting service (we did not even have to pay a deposit). A few days after we got settled in to the apartment I called GM to get our deposits back. Again, customer service we less than helpful. They had the WRONG DATE listed for initiation of service on one apartment we created an even more confusing issue. They said we would receive a check in a week.HUH!!! I had to call back six times to get our check, which finally came 6 weeks later in late JUNE. It is AUGUST now and I am STILL having difficulty getting the other $150 back from them. Not only did GM take our $300 but they did not even notify us that there was an issue with the drivers license. And getting our deposit back is turning into a nightmare! GRRR!

Don't use this company EVER!

They like to bill themselves as customer friendly and ecologically sound. That's why I went with them two years ago. Then I got deployed, requested a 'shut off' date and was told they would do it. Now six weeks later I've gotten two bills for service I didn't want and they deny even being contacted. They are no better than every other utility company, just after more and more money.

Customer service - non existent

I have been a green mountain customer for over 4 years. What is the point in having a customer service department if nobody answers the phone or the email. I have sent numerous emails over the past year complaining about their payment system on the Web that looses payments. I even get an email confirming payment. Then several days later I receive a threatening email to pay or disconnect. So then I receive a bill with late charges and disconnection fees. I have attempted to call but I work long days and don't have time to wait more than an hour on hold. I have even tried first thing in the morning, but after 40 minutes I have to hang up because I have s job, just like their employees do. I have tried emailing, but nobody takes the time to respond. All I ever receive is an automated reply that they will respond within 48 hours. Well that's a joke because one year later they still have not responded. So I suck it up, pay the bill again and the late fees because the alternative is they will disconnect. This company is a joke and nothing more than a scam to get more money by simply ignoring you. I even sent them a snail mail letter about six months ago, no response. How does one dispute charges if you cannot reach anyone. Getting service was easy. They answer their phones. When I tried that ti get to someone, I was put on hold saying I had the wrong department. I waited over an hour listening to garbage. I will not renew when this contract is up in July.

High Dissatisfied!

I was with Green Mountain Energy for 8 months and had no previous issues until now. Back in January, I submitted a payment that I initially thought posted. I came home from my aparement yesterday and noticed that my power was turned off. Long story short, Green Mountain had a glitch in their system where my payment was returned, even though I had money in the banke to cover the payment. I even doubled back with my bank to make sure that I had enough money to cover the payment at the time and I did. They informed me that it was an issue within their GME's system and that they weren't sure why my payment was returned. I was charged almost $60 in late fees, reconnection fees and disconnection fees. Even if I didn't pay my electricity bill (which I did), it was only 14 days past due. They cut my electricity off because of an error on their end and it was only 14 days late (because of an error on their end). I am highly dissatisfied and frustrated with the inconvenience of not having power when I got home that evening. They initially told me that it could take up to 3 days to restore my power, but then later retracted their statement and told me that since I had a smart meter it would be restored within 4 hours. I cancelled with Green Mountain the next morning and went with TXU instead. I will not continue to give my money to a company that cuts my power off because of an error on their behalf! Also, it takes too long to reach a customer service representative. There are too many prompts and information that you have to enter. When you're that upset, you don't want to waste 5 minutes speaking to an automated system just to speak to someone who can assist you. Good riddance!

Better 100% wind companies, keep shopping

I really wanted to like this company because of its dedication to the environment! However, I cannot say I do. First, billing is great. They give weekly updates of usage. Account management, not so much. They are trying to modernize their company to help with this but, at the moment customers who wish for phone or email to be primary contact are out of luck. Customer service is very polite. They help with whatever you need. However,15.6kW/hr negates this, at least for a graduate student. I cancelled my service because my energy bill was $200 dollars for my 919sqft apartment. Also, I changed the credit card information on our automatic debit and they still used the old information. This led to a late payment and lights being cut off. They did respond very quickly to the mistake but offered me a rate of 12.9kW/hr to make up for it. I went with another 100% wind company for 6.7kW/hr AND their first line of contact is phone and email, not traditional mail (more modernized form of communication is just my preference). So, in summary, the customer service is nice albeit indifferent. I would rather have a company that is less expensive and is so efficient that customer service is almost not needed.

Can't tell a book by the cover

I stayed away from Green Mountain for years because their field sales staff TRASH every other electric provider including those that offer green/renewable energy. I finally went with them when they had a great offer on Texas' "Power To Choose" website. I also stopped seeing their field sales people. Had GM changed to an honest green energy provider? So,they had a great rate last year, and I went with them. In April 2015 my one year contract was about to expire, so I contacted GM to renew another year. I was told of a great rate, but they couldn't provide the Energy Facts Label until AFTER I signed up. That should have been a red flag for me. Believing the sales rep's cost per kWh, I renewed another year. A few days later I could see the Energy Facts Label for the renewed plan in my GM online account. It was nothing like the rep told me... MUCH more expensive. DECEPTIVE! I immediately called GM. Still in my "open enrollment" phase, I cancelled the new plan and will go with another company. I'll NEVER go back to Green Mountain! Since the time Texas opened up electricity competition I've been with about 5 different companies, and none of them were this sneaky!

Watch out for the Month to Month Rate Change

I initially had a great experience with my 6 mo policy that converted to monthly. My initial monthly rate was reasonable, but I noticed the rate was higher on my bill even though the link to my current contract showed a cheaper rate. It turns out Green Mountain does not update the monthly rate on the linked contract, so you have NO idea what the rate is until the end of the month. When I suggested they just update the contract, to show the current rate, three different supervisors told me the same story about adjustable rates. My complaint was about the misleading information they show on the current contract, not the fact that the rate was high. Oh well, time to change providers.

High speed cutoff. low speed reconnect.

Don't make the mistake of letting your bill go past due. GME's computer will automatically turn the service off, but for some reason, immediately paying the bill through the computer doesn't turn the service back on. So having a "smart meter" seems more of an advantage to the company than to me.I've had the service for 4 years, and will be considering other providers. Why? Like most conpanies, GMEis more interested in getting newcustomers than servicing their old ones.

Worst Accounting Department Ever

I am so sick of dealing with their accounting department that I am switching providers. Every month they claim that they didn't receive my payment for electricity at my business no matter if I paid with my bank's bill pay or sent them a check. I get a notice saying they are going to cut off my electricity. I call them and they tell me they received the payment but it was late. They told me that the problem was that my bank's bill pay doesn't send out the check until the day it's due. I tried sending the check myself. I mailed the check in Fort Worth a week before the bill was due in Dallas. They still claimed it was late and charged me a late fee. When I call their customer service, they are usually uncaring and sometimes rude. I have used Green Mountain at my residence for years and, as long as I remember to sign up for a new contract before the old one expires, they are fine.

Not "green," and screw the loyal customers.

First complaint is that they continue to advertise being "green," yet refuse to put my account on paperless billing. They offer it repeatedly, and I repeatedly tried to sign up for it, yet never ceased to receive paper bills. So long, trees!Second is that when contract expires we are thrown to a much higher rate. This may be standard practice, but it certainly does not inspire loyalty. Being willing to look past these issues, we requested a new contract and were refused the rates on Power to Choose. They started with over 12 cents/kwh, then when we said we'd just switch they said 11something, then again we refused (the online price was 9.3) and they offered high 10. Why not immediately give loyal customers of many years your best rate? They started out trying to screw us and never would come down to the advertised rate. So, we got the advertised rate of 9.7 from one of their competitors. Loyalty is for suckers, fellow customers! This company will screw you if they can, so be prepared to shop around every time your contact comes up and be willing to jump ship.

Received Confirmation of ordered services, but never got service