First Choice Power Customer Reviews

Electric customer

The process was easy fast and I was not bothered with a lot of unnecessary questions or phone calls from sales reps. am a very satisfied customer.

Awesome Service

I needed a reasonable, inexpensive light company and they were a great help.

NO MORE PREPAID

I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V.

NO MORE PREPAID

I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V.

First Choice Power

Well, I have only had the opportunity to pay only one month because I have just started working with them. But so far so good, I feel I have saved a lot more money with this company as with my previous provider,but we shall see, got a full month with using my AC all month .to be continued..

My experience

I was very easy to switch over online!

My experience

Since I have switched to this company I am overwhelmingly pleased with the service and rates that I have. There were no hidden fees and the bills are really low in cost compared to the previous company that I had!

The Best

I have been approached many many times by other vendors to change from first Choice Power. I have been with this company at least 40 years and I have not found any reason yet to change. Reliable, dependable service and customer service is always available. ( a human being)

The tech person

He was very patient with us. The wifi went out it had to be reset . We're seniors so we aren't very tech up to date. He understood that and didn't try to rush us. I wish everyone could be like him. AWESOME!!!!!!!!

Best Electric Service In Texas

First Choice is the best choice Ive made. There reasonable and affordable. They help you out when your in a crunch. I love FCP!!! Wouldnt change unless I didnt have the choice for First Choice.

Awesome

Great service!!!!

Best prices

Best prices around and set up was a breeze!

Perfect so far!

Really low electric bill so far. Customer service seems exceptional, and I really like the detail on usage.

Best power company experience ever.

Great transparent pricing, easy connection process, easy payment process, and weekly usage reports are excellent for budgeting. I wish I would have found First Choice Power years ago.

No title

New customer . . . no problems yet.

Great Rates, Excellent Communication

We were doing our annual search for electricity service providers, after having been with Gexa and then Reliant, we were surprised to see the communication and customer service exceed our expectations. The weekly usage emails are great, because it means there are no surprises and we can better keep tabs and manage usage for the month.

Satisfied for over a decade.

I have been a FCP customer for over a decade. They have been a leader in competitive rates in my area without complex and convoluted programs with hoops to jump through. Always straight forward and always delivers on promises. FCP's customer is truly second to none. Their online tools, rates and specials make it east to manage my electric bill.

AMAZING COMPANY

I have used them since I had my first apartment over 3 years ago.
The only problem I ever experienced was the transfer of service which was corrected and explained immediately.
I LOVE them and could never ask for a better company!

Great service

It was a great pleasure working with them

Great company....

Sign up quick & easy
Total satisfaction

Home renter

The experience was good from the start of ordering the service. They answered and explained all questions that I had for them. They were also able to get me connected with minimal money down. And that was a GREAT help for me, being I just moved to the area and funds were very limited. Thank you very much.

Highly recommend , great service no issues

I started with a prepaid plan which worked great because we were moving often and after a year they offered a great post paid plan and since I have had discounts and offers to lower my bill

The best

The best public utility company I have ever used

The Best

I have had no problems.

Texas electricity ratings.com

I searched for a better energy company deal and had the pleasure of speaking with Beth H. to help guide me through . She was wonderful . very informative , and very patient with my numerous concerns and questions. With her expertise we were able to find a package deal that suited my needs.

Excellent

Have not had a problem at all with this company.

Great service

Great electric company

When problems arise, true value seen.

I was dropped by Breeze energy leaving Texas market and I was switched to provider of last resort (POLR) that I didn't want in less than 12 hours after first notification. UNHAPPY! Decided on First Choice and chose at Power-To-Choose. First billing messed up by TNMP but First choice corrected it promptly. The real test of good customer support is when things go wrong. I was happy with First Choice response and ability to reach and talk to their customer support. Bill corrected, happy again.

So far they have billed me as expected. Nothing hidden.

I selected a plan that best suits our needs. Now let's see if they have a similar plan for returning customers. Too many providers bait you and jack the rates up when you try to sign up again. Time will tell. Very
pleased so far.

First Choice Power

It would be nice to have daily usage reports like others provide.

Mrs

I like first choice I am on the pay as you go bbq plan the daily price is a little high but Im trying to become eligible for month to month

Great choice of energy

I don't understand how this company is rated a "1.3." I had a misunderstanding regarding my bill but it was clarified and I was credited on my account. My bill is extremely reasonable at $31 month and much better than Austin energy I hear people complain about. Compared to AZ with outrageous fees I can truly say I'm extremely happy with

Wonderfull

Great experience all around.

Great provider for us!!

We are a non-profit community provider in Odessa and First Choice was great. We are saving about 450-500 dollars per month. This helps with the budget. Wish we had this provider many months ago. We did start Aug 2011.

Just my opinion

I have been with First Choice for about 7 years , had money problems along the way and never had a problem getting an extension and if you know you are going to be late they wont charge any extra IF you call for extension before due date . I read a lot of reviews complaing about thier rate going up after the introductory rate period ran out..a lot of providers offer a ridiculous rate of around .04 as a way to get you to choose them..it only last a couple of months people so instead of taking that rate for 3 months get a 1 year rate and nobody is going to give you more than 3 months at .04 . First Choice worked with me when I was laid off and was slow paying my bills so I will stick with them as long as I get a good rate from them . I am currently paying .09 and I am happy with it . I always get friendly and helpful people when I call .

CEO

Great experience. No tricks on billing or hidden
charges.

I dislike The Texas electric rate process

Finding a renewal rate in Texas is pure nonsense filled with gimmicks and deceptions. Only thing that matters is the cost of power all of the $$s off between this usage and that is just awful to have to go thru , so many do not and ultimately overpay. First choice was the best rate i could find at that moment without the noise. But cant say it was the lowest because you just run out of time and patience. Good Luck.

Surprising add on fee?

Signed up through Power Wizard and so far so good except for my first bill showing up with a connection fee of $144? Wonder what this is all about?Never had seen this fee by my prior electric providers!!! A shocker to say the least especially since I always paid my bills by direct bank draft and on time. Love to see what they have to say???Just be aware that despite a good contract price these add ons will bump your bill up significantly!!!!!A daily and hourly usage chart would be nice since was provided by prior providers!!!!

HARASSMENT

I am ill, following cancer treatments and while I like the company and pay my bill regularly without fail. I feel I am being harassed and loosing sleep. Beginning Wednesday 8/26/2020 I have received the exact same TEXT over 23+ times. I appreciate them providing guidance on preparing for storms, however I don't understand why I have to receive that information that many times. Then to call in and get asked questions they don't even ask when you have real problems of unconcern just to get the text that ran all night at 3am, 4:25am, etc to Stop is rediculous. Then to continue getting them after calling in and their closed for the day, means I have to vibrate my phone to get rest, when I have elderly parents who could have an emergency is wrong. HELP me please.

Changed since sold To Direct Energy

I have been with First choice power for 10 years. I have never had any problems with them until recently when I was having a guard light activated. I couldn't really get a straight answer on the cost. At that time the girl was more interested in getting me to renew my contract four months early at a higher rate. Customer service had no idea the cost to activate it. They had me call Oncor and Oncor sent me back to my provider. After being on hold for quite awhile I was finally sent to the commercial department and was giving the cost. An appointment was set up for January 17th for the light to be activated. They came out, cut a huge limb off my tree and left ruts in my yard from the truck. The light never came on. I got a call from them on the 18th stating there was a billing mix up and it would cost a little more. At that time I asked when it would be activated. I was told they should turn it on right away. Still not on. I called again in the 19th and was told 7 to 10 days for activation but I was still getting charged like it was turned on the 17th. I know it's not using electric because it is not activated, but I should not have to pay all the fees until the light is active and has electric running to it.

I WOULD WANT PEOPLE TO GET!!

I am thankful that this company has been good to me in the past month. I was paying well over $350 and my bill went down to $180. I couldnt be happier because i was able to be at ease and have money left over to start taking out my wife again. Things have been better because of first choice and i would honestly recommend to others. Plus i already helped two relatives about this and they have veen saving money. KEEP DOING WHAT YOURE DOING FIRST CHOICE. Thank you for all that you have done.

First Choice Power

I have been with First Choice Power for over two years and I have not had any major issues. I have been offered good promotions each time I renew my plan and I am satisfied. My electricity bill is still extremely high but I would not imagine it has anything to do with them, It's HOT!

1st

This has been my company for a couple years. When someone told me about another company, I started checking them out. I decided to give Green Mountain Energy a try. I ordered a six month plan that was a little cheaper to try to save a little money.

Get you in and you want out

Getting a plan and the service was not complex. After having their service for over 7 years. After IKE they changed after the hurricane!

$939 Rug Pull

This company convinced me to try out their average billing plan. 7 months in they decide to sell my account to Reliant and then charged me the entire balance of $939 all at once. They said they sent letters but could not call or email anyone to notify them of this change.

Faithful

I have been a long time user of first choice power this year, my contract was up so I called to renew. Well the agent at the time did not work with me, to get the best possible rate, so here I am stuck with a high energy rate for 24 months. There is a $135 fee to terminate my contract. I would not recommend this utility co to anybody. I am a senior citizen and did not realize what I was getting. This company has always had reasonable rates until now. I cringe every month when my bill comes in. I just wish I understood what the agent was giving me and went with a different provider. Now I am stuck. This is a warning to others to shop around.

Started Out good and ended badly ...

I had bounce and was super happy with them, they told about their sister co. in order to get the best rate. Switching was super easy and I was feeling great but I had read that the adjustments to your HVAC would be made in order to increase your billing. Sure enough, it's true! I had horrible nights where I would keep my air two degree lower than what it showed but would be sweating all night. I didn't have this issue prior with Bounce or the two companies prior. Weird, it's not happening now with my new company either. Also, my biggest issue, is that I called to make sure my account was closed. My bill was ready and she said she would add the prorated amount, which she did and the final amount (so I thought) came out. I just received another "final" amount. They re-adjusted my second to last bill making more profit. Basically, these people are super shady and you will have a lot of issues, the people will make you feel like you are inconveniencing them when you do have a question and they will make it difficult to get the truth! I will never use Direct Energy, if they don't fix my bill and I will make sure that my Commercial Properties or any of my friends will ever use them. I have numerous amounts of properties, so when budget time comes around we will be switching where them or any sister properties won't be used. I am sick of shady commercial companies; such as, electric, cable and phone take advantage while lying to us!!

Difficult to deal with

I accidentally disputed my final bill and the credit card company (Citicards) refunded it. I'm not sure if they checked because it shouldn't have been accepted. Afterward First Choice Power wouldn't accept credit card or checking account payments. What they didn't say was they would only accept cash or debit card which was discovered by process of elimination at a bill pay center.

Been with 1st Choice about 3 years

I first came to this company when moved to this house and needed electricity without huge deposit. So we signed up for prepaid with 1st choice (it was somehow tied to Direct Energy). The process was long but all good. Absolutely loved the rate, got balances daily and the monthly average was just unbeatable. Customer service was excellent although sometimes hard due to language barrier on their part. After a year we were offered a 12 month plan with no deposit so we accepted. Everything went well for about a year, the monthly bill was extremely affordable. When it came time to renew, we were offered a good rate on a month to month plan and so we did that. This is where problems started to appear. My bills literally doubled and even tripled, especially in the summer. I went online to try to find a better rate/plan and ended up signing on to a 12 month plan. It as lowered somewhat but the bills are still much higher every month. I have had a couple of payment plans that they do not update in a timely manner and it has led to saying I broke the agreements even when there were times when I paid installments early and/or completely off. Customer service has gotten terrible and you can call and speak to someone, hang up call back and get someone else and the info you get is completely different. Frustrating! And they can be very borderline rude sometimes and make you feel like you are being unreasonable just by asking a question or are bothering them just by calling. My contract is up in October 2019 and I am starting now to look at other options and will be aggressively shopping for alternatives. I will renew this time only if I find no better option. I am a loyal customer and prefer to stay with a company but when things progressively slide downhill as this experience has, I'm smart enough to know it is time to consider alternatives. Dammit, 1st Choice!!! You were amazing for so long!

Customer service representative Rude

She didn't allow me to speak, interrupt me multiple times. Ruth didn't have no listening skills. She force me to be place on hold after I told her PUC need to get involved on the calls. Great plans Terrible customer serviceAgent name: Ruth 19406

Once your promotional plan expires YOU WILL PAY

I'm new to Dallas so I started a 3 month contract (promotional fixed bill amount rate) first before jumping head first for a 12 month - not knowing how things worked. That was my mistake as the 12 month version was available.After receiving a notice to renew, I expected to continue the same for 12 months but FCP offered me plans that doubled my bill.When I called customer service I was told my plan was no longer available.But then I called back acting as a new customer I was able to select the same promotional rate... at least until I told the (very helpful) sales person that I was already a customer.I was then redirected to customer service to be told again that my promotional plan was no longer available.So I have to now accept a higher bill CONTRACT. Don't renew and pay A EVEN HIGHER RATE for month to month. Or switch to another company.All was asking was to continue my current rate for 12 months.Very unsatisfied with the experience. I would have understood if after 12 months there was no longer a promo rate available to me. But 3 months? Really?

They will get you

Went along fine for a year, but then on the coldest months they jacked the rate to 14.2 Cents/kwhr.

Meter problem

I have been on the phone for over an hour trying to put in a request.

Switching companies immediately

I have been with first choice a while now and have had a variety of little problems I overlook but tonight/early morning takes the cake. I am a Pay as you go customer and it's a Sunday I have had electricity all day I leave my house around 7pm and come back an hour later and my electricity is off I then get a text that say I need to make a payment so furious that it's 8 something at night when they decide to do this I go make a payment and I know usually it takes up to two hours I wait 4hours and still nothing by then it's midnight I try to call customer service of course it's closed late Sunday night then I report an outage it's currently 2:25 am and still nothing I have work at 6am and I'm 5 months pregnant and since it's so late have no where to go but be stuck in a dark hot house since it is the middle of summer. I am switching companies immediately this is ridiculous. Do Not go with this company. I plan to complain on every social media platform. So if you want to sit in your car at 2 am on a Sunday so you can charge your phone 3 hours before work then this is the company for you.

$10 a day

I loved this company at first because the service was rapid and cheap! I have the "free weekends" plan, I get daily (seems hourly) text updates and it pings my (our) usage at about $10 or more a day and its highly unlikely that we use that much so I am writing this review mid "new electric provider search"! I'd say just admit to splitting the weekend usage throughout the week day payments and we could understand better why we pay so much yet use so little...

Overall, the worst!!

First Choice offers what appears to be a good package with the pre-paid service which includes free weekends and then after 60 days, if you meet certain qualification, you can enroll in a post-paid account with no deposit. I met those qualification, and enrolled in a post-paid account. My online account even showed that I had been enrolled and a service start date. Within about a week I kept receiving messages about my pre-paid service, but I initially ignored them as I had enrolled in a post-paid account and service had been started. This past weekend I received a disconnect notice regarding my pre-paid service. Obviously, that was a bit alarming. I contacted first choice for assistance only for them to tell me that an order cancellation was done on my post-paid account stating that the "customer" did not submit documents (ssn card, etc.) I The rep told me I should have received a call or email. I checked through all my voicemail and email and other than the congratulatory email stating I was not enrolled in a post-paid account, there was nothing requesting any type of documents. Here's the kicker. Even through I had all the supporting evidence to show that I had followed the correct procedure and there was an obvious amount of neglect on the part of First Choice, I am being made to use a pre-paid account for the next 60 days to re-qualify for a service I had already signed up for, and that the representative could see. Really, First Choice is a worthwhile power company, however; customer and doing the right thing, you won't get that here. they advertise these great packages but don't know how to keep customers. I will be switching companies and will be advising all those whom I've referred to do the same as First Choice based upon the available information really could have done much better.

Great Price Poor Everything Else!

I was with 1st Choice Power for many years. I did not have a problem with billing for the most part until I realized I was getting over charged. The only that was ok with the situation is that they caught it too and reimbursed me my money back. I later decided to go with another company and the last bill that would usually be due the next month they wanted right away. Within 15 days my account was sent to a collection agency for $47. I spoke with customer service who said I needed to talk to Finance. Finance told me I needed to talk to customer service. I was hung up on twice and I was finally told by someone that my track record is impeccable and that my account should have never been sent to collections. 4 days later I called again because the collection agency called me again stating they never received anything from 1st choice power. I asked to speak with a supervisor. He was not willing to answer any of my questions and kept cutting me off and was clearly frustrated. He finally transferred me to Finance who then told me AGAIN that they will note my account to not be transferred back to Finance because I needed to talk to Customer Service. I am more than willing to pay my bill, when it is due. I also would like for someone to just answer a few questions and they seem unable to do that as well.

Bad aftertaste after long-time customer

I am very disappointed that my final bill was not sent to me but was instead sent to the collection agency when I never received a final bill. I had been a customer since 2008. A review of my payment history would have reflected that I always paid my bill and on-time so why would i skip out on a $55 bill. No customer service follow-up was conducted that ensured there were no communication gaps before forwarding this account to a collection agency. I will write a yahoo review to inform others to be beware of this company because I feel this was a spiteful dis-service on a honest, hardworking citizen. I would suggest before you send a person to a collection agency that you first check and make sure the final bill was received in hand, esp. if their payment history reflects a good status. I will probably not consider this company again or recommend it to my friends.

Words are not same as contract.

"We will lower your current bill by 25%!" is what I was told so I switched companies. BUT my bill went higher by 25%! And it was too late because I signed a two year contract. I will never take on a two yr contract again. I feel "had" or "stuck" for two years. I have a hunch they were charging the wrong rate for my small business.

Horrible

I have been with them for 3 yrs when i recentlly had finaicial trouble and asked for a five day extension on my bill they wouldnt do it even after i told them about my two small children and damn near cried!!!! they showed no sympathy and continued to tell me i would have to pay 50% first. After i borrowed 300 to pay them from brother and paid online they said you would have to pay the money when your on the phone setting up the payment plan. I was devastated they wanted another 150 I had to get my lights cut off and me my mom and my one and two year old would be in the dark

Only So-So

Overall, I didn't have many problems with my power except with all the unexpected outages after Hurricane Ike. My problem came with billing when one month they apparently "estimated" my usage and billed me. When the bill came and it was more than double my normal bill, I called and they changed it. But shouldn't billing someone for accurate useage be a requirement for a good company? They also tend to be one of the more expensive companies currently so I will be switching as I move to a new apartment complex this month.

Fcp

High rates.

Signed Up for First Choice, Ended up with Reliant

I signed up for First Choice in September. I never got a welcome email or any other communication from the company. In October, I got the first month's bill through the mail. There was also a note that said that Reliant will become my provider in November. As long as Reliant honors the electricity rates I got with First Choice, I suppose it's OK. We'll see.

Not honest about offers

I originally signed up for the You got fixed 18 to start on aug31 but I called back to change the start date to sep 1. The agent said everything would start on September 1 but when I call back on Sept 7 another agent said unfortunately it was not switched but it was canceled. So I asked to be enrolled with the same plan which was the you got fixed 18 and the agent asked could I place you on hold while she reaches out to her supervisor for approval. She comes back and said yes we can enroll you into the fixed 18 plan and read all the disclaimers to me and when I logged into my new account it said I had been enrolled into an entire different plan which was "you got this 36-fixed plan" I was so upset that I was still being lied to by this company. My husband called the company back within an hour and canceled because of the lies and lack of service. I then received a $8.95 bill in the mail which was another slap in the face from this company. I paid the bill and I hope to never cross paths with first choice power again

Not true to there service

They lie about you plan,they tell you your on a fix rate and all of a sudden you not my bill goes up,
5 months its been the same price but now its change they are full of it talking about Ive been getting credits to my account where Ive never seen no credit on my bill Im so done with this company

DON'T USE THEM

I have a 700 square foot apartment and my bill is $184 00 this month and I have free weekends! I know people that have a 4000 square foot home and their bill is not even $100! Since the snow storm in February my bill has been over $150!! I didn't even have power for 1 week! Month before I was told I don't use enough electricity so I was charged for it and this month I called and I was told I used too much! A bunch of crook's if you ask me!!

Avoid First Choice

First Choice transferred my service back to my previous provider which was a higher rate without notifying me and provided no explanation.

Will never recommend

When I signed up they tricked me into their surge protection program. I told them no multiple times but they wouldn't finish setting up my account until I said yes. I immediately followed their directions for cancelling the surge protection by sending an email which was never responded to. 2 years later I moved and canceled my service having never managing to cancel it. I was charged twice for the surge protection on my final bill, for the current month and for the month after. I moved the first week of May and I was charged for May and June. They are crooked and do not care about their customers. I will never recommend this company

Customer Service is NOT in the U.S.

I called the number listed on the Electricity Facts Label regarding the "special charge from American Electric Power - Texas Central that is not included in the total average price for electric service..........you may contact us at 1-866-469-2464 for more information regarding the price and applicability of the charge." The person was not in the U.S. (yes, I asked), was reading from a script, and had no idea what I was asking. Yet the company is in Houston? Really?? I will be doing business with a United States company!!

DISCONNECTED DURING A WINTER STORM

This crappy company just disconnected my service during a winter storm. I paid my past due amount and got promised that they will resume in 2to 4 hrs, Am spending the night in the cold, This is the most inhumane company ever. Am switching immediately

Incompetent

I've lived at my current address for about 2 years and within that time they allowed someone else to sign up with my address THREE TIMES!!! How can that be allowed when you should clearly be able to see that that address already has service under a different name?? Why not attempt to confirm that address is vacant instead having me pay for my own power AND SOMEONE ELSE'S?? HOW DO YOU MESS THAT UP THREE TIMES?! And customer service never has a reason why they just allow it. I mean getting cable is much harder than just giving them any address and they have y'know SECURITY PROTOCOLS

Scam!!!!

This company charges you late fees 2 days after your bill is due and they also charge you $29.95 4 days later if you havent paid your bill. I paid my bill 4 days after the due date. I call them to find out why did I have disconnect charges and why is my bill so expensive. I asked if we have a grace period after the due date before late charges occur and no one could answer my question. I asked that they mail me the contract because I need in writing how this billing works. This isnt right and as far as the disconnect fee goes, my lights have never been turn off!!! This company is a joke and I will never refer anyone to them!!!!!!!! They are trying to get rich off of people. I dont care if you have no other electricity company to choose from, DO NOT USE FIRST CHOICE POWER!!!! To prove how shady they are, you cant submit your review without giving them stars!!! If I could give negative stars I would

Horrible company, Stay away!

There was an error on the apartment number when I signed up for their service, but I called on Monday, the next business day( since it Saturday after hours) and reported it. I was made to understand that it was fixed and I wouldn't be charged because of the error. Furthermore the email I had received by then said that the order had not been completed. I was surprised to be charged then inspite of having reported the mistake in the order before it was completed. Another issue is that every time I called them to get this issue resolved, their employees were more interested in pressuring me to sign up for a fixed rate plan or some additional features that l never needed. Am glad my plan was not fixed, I switched to another company as fast as I could. Would not recommend this company

Can not access account to pay bill

I have had to reset the password 4 times already and still have no access. They send lots of emails about bill overdue, but I can not access to pay. Call center is not in America and had language barrier issues. Have spent hours on phone and problem persists. Only been with First Choice for 2mths and it has been a bad experience.

"Contract" my ass

Funny how I signed up for a 12-month "contract" and it kept going even after the 12 months were over. Got almost $200 in extra BS cuz I figured 12 months meant it was done after 12 months if I didn't renew!

Beware fruad/Cheaters First choice power

I gave all my details with proper verifications including SSN I got energy and used for 10 days , then all of a sudden 1 fine Saturday morning they have disconnected my power from my apt. I called customer care which was another nightmare the worst customers service ever. After talking to few agents several times finally i got to know the reason that they need my License no. I mean seriously when at times of giving connection they took my SSN at same time why they did not ask for License no. And due to this they discontinued my service and disconnected my energy without any prior emails, mails or any telephonic conversation just gave me surprise on Saturday morning where I was out for biking and my son and my old parents were at home and they informed me abt the situation. It was worst situation for them . I requested customer service that i will do needful once I reach home as my License was at home , till then plz switch on my lights but they hang up on me saying we cannot do until they have license no. I mean seriously this way this company works .
This is really fraud company runned by all goons and cheaters.
I will keeping spreading bad reviews abt this company FIRST CHOICE POWER in all platforms .
I will not recommend this company at all . If you love ur family behind you once you go out then dnt ever trust this company anytime they will disconnect your line .
BEWARE FRAUD CHEATERS COMPANY .

Fraud/Cheater light Company in Texas

I gave all my details with proper verifications including SSN I got energy and used for 10 days , then all of a sudden 1 fine Saturday morning they have disconnected my power from my apt. I called customer care which was another nightmare the worst customers service ever. After talking to few agents several times finally i got to know the reason that they need my License no. I mean seriously when at times of giving connection they took my SSN at same time why they did not ask for License no. And due to this they discontinued my service and disconnected my energy without any prior emails, mails or any telephonic conversation just gave me surprise on Saturday morning where I was out for biking and my son and my old parents were at home and they informed me abt the situation. It was worst situation for them . I requested customer service that i will do needful once I reach home as my License was at home , till then plz switch on my lights but they hang up on me saying we cannot do until they have license no. I mean seriously this way this company works .
This is really fraud company runned by all goons and cheaters.
I will keeping spreading bad reviews abt this company FIRST CHOICE POWER in all platforms .
I will not recommend this company at all . If you love ur family behind you once you go out then dnt ever trust this company anytime they will disconnect your line .
BEWARE FRAUD CHEATERS COMPANY .

Dont get Services with First Choice Power

Custom Services was poor, didn't solve my issue .Do not choose them for your light company service.

If you pay late , prepare to be charged an additional $50 in fees

I paid my bill late, it happens, but I was charged an $18.95 late fee plus a $29.95 collection recovery fee. I was never disconnected and I paid the bill 7 days prior to the date on the disconnection notice. If a person has to pay late, do you really think charging almost $50 in fees will help the situation??? This is just another form of price gouging and a completely predatory practice in a time when money is scarce for alot people.

Terrible!

Horrible company!! They do not properly communicate how their trash billing cycle actually works and will disconnect your services...in the midst of a pandemic where millions of people have lost their jobs! There a lots of hidden fees and the bill you receive isn't exactly what they have in their system. This is a sad excuse of a company and I do not recommend them to anybody. Their call center is located in Central America so how can communication not get mixed up? My service is in Houston, TX and there is no one locally that I can contact. Their supervisor in Central America (Oscar) was of absolutely no use. Heartless, unsympathetic, and very nonchalant. Ive never had a problem with this company until this pandemic started, and this is the time that companies like that should be more understanding and proactive. Im very disappointed.

Horrible

Website doesnt work so I cannot access my account information. I cannot get ahold of anybody to figure out my billing and account information. Don't use this company? I would call it fraud.

Bait and Switch

Used the powertochoose.org web site and selected First Choice as the lowest priced provide. Went online and signed up, was called by a supervisor who said she needed additional information, and when I gave it to her she said all ood, got the plan I signed up for, but rather quietly quoted a higher price (classic bait and switch). When I questioned it, she said since the order was not completed online, I could not get the online price. I am guessing most orders get the supervisor call. Told them to cancel the order.

Complaint

Staff does not explain procedures well. Energy company refuse to extend ur bill 2 days after it is due and you pay them on time all the tine. Don't switch companies to these people because I went from a 124.00 bill to a 455.00 in a month with same people living in house. Rip off mostly. Apply switch holds on account so u want switch companies.

Thiefs

I'm on prepaid electric have been for a week and 20 dollars usually lasts 2 days. Well not today. The money was on the account around lunch and at 7 pm same day I have -$1.90. I will take this to the highest extent. Can't afford the deposit but certainly can't afford someone stealing money from me either.

Terrible website / bill pay online

Website is a complete disaster, bill pay on line does not work, customer service has no clue how to fix it . Have been working with IT dept. The last six hours to try and pay the bill on line, no luck.I think these guys did the software for the 737 max. Time for a new IT team and a new electric provider.

Terrible company

The rates started off well, with supposed free weekends on Friday 6p -Sunday. This is a gimmick! I have never experienced electricity bills this high! For the past 3 months they have exceeded $300! For a single person, who works during.the day and is only home at night and weekends (free)! Do not switch to this provider. Customer service is terrible and email correspondence takes up to a week! After reading other posts, there seems to be a pattern with this company! I am reporting them to the BBB. The CEO contacted my email and I responded; still no response. Does anyone know how much it costs to break the contract? There is not a specific amount in the contract, and their service agreement is vague! Thanks! I posted past bills, the October bill had no a/c running for the entire billing period, even on free weekends & still >$150. Also notice 2 sequential months the bill is the same amount $245.10; highly unlikely odds!3

WORST COMPANY BEWARE!!!!!!!!!!!

My family (husband & 4 children) rented a home in Plano and signed up with First Choice Power. We paid EVERY bill on time or early. We moved out and bought a home in Allen & not only did they "lose" our move out request they charged us for the next 2 months after I had called and was promised our account was closed! over $750 in bills they are saying we owe when we didn't even live there..scheduled a move out AND closed the account 2x!!! We have to pay so it doesn't go on our credit but they are horrible, awful people up there! Terrible customer service! NO ONE up there would pay $750 for someone else's power!! We have documented proof from the rental company AND new power company of a scheduled move in with them ...this is wrong! Don't let them steal from your family too!

Worst electrical provider

The rates started off well, with supposed free weekends on Friday 6p -Sunday. This is a gimmick! I have never experienced electricity bills this high! For the past 3 months they have exceeded $300! For a single person, who works during.the day and is only home at night and weekends (free)! Do not switch to this provider. Customer service is terrible and email correspondence takes up to a week! After reading other posts, there seems to be a pattern with this company! I am reporting them to the BBB. The CEO contacted my email and I responded; still no response. Does anyone know how much it costs to break the contract? There is not a specific amount in the contract, and their service agreement is vague! Thanks! I posted past bills, the October bill had no a/c running for the entire billing period, even on free weekends & still >$150. Also notice 2 sequential months the bill is the same amount $245.10; highly unlikely odds! Same review is on google! Make sure you read the google reviews, as they are more current than the ones on this site.

First choice power

STOP GO ELSEWHERE FOR ELECTRIC!!!!!!!!!!! Ok where do i being I moved out of my apartment on the 1spet2019 called first choice power to have my lights disconnected. So a few days later recd a txt from previous address showing lights were still activated. Oh yea aslo had new service at the apartment i had moved too with the same company. So i called back was informed previous order for disconnecting light was not completed n needed to put in a new 1 this is a week. So this is a week later in process of that my lights at my new was disconnected. So i called first choice power n there were not even able to bring up my account number they provided me n gave me the old address n acct instead of the new address. So here it us 2weeks later and im still having them same problem. My previous address where the lights should be off are still on and off at my new residence. Also the money that was in my new acct they took abd applied to my old acct. So now i have no lights at my new address because of there mistake. The money that was on tge old acct should have been transferred not. So now i have to add money to my new acct because they did not follow thru on disconnecting my lights at the old resident. This does not make any sense DONOT GO THRU FIRST CHOICE POWER U PAY FOR THERE POOR CUSTOMER SERVICE, NOT UNDERSTANDING ENGLISH AND MISTAKE!!!!!!!!!!!!!!!

Fraudulent advertising

Worst electric provider! Highest rates ever experienced! Started off low, but they make up for it after 6months I to contract! Electric bills have exceeded $300 plus for last 4 months for single person who works 12plus hours per day and only home on weekends( with free weekends) supposedly!!!! Do not sign up with this provider, there are more negative than positive comments on other sites!

Thiefs

I agreed to a 3 month short term contract with FirstChoice in April. Once the 3 months were over, they continued to charge me. I called and asked to remove the bill from my (what should have been non-existant) account and they say I have to call to cancel? What happened to the agreed term? They cancel the service and, at the time, held a $125 bill over my head. Two weeks later, I receive an email that states that the bill went up another $30 after cancellation. Do not do business with these scam artists. Theyll hold you accountable for their own responsibilities. You can find much better power companies.

Scam Artists

This is probably just the name of the game for electric companies, but I was switched from my plan to month to month without warning. My usage has been down since last year but my costs nearly doubled. These guys suck and I do not recommend them.

Not Worth it!

Customer Service is the worst I have ever seen. Don't waste your time with this! You also need to change your website to indicate you do not accept American Express. Right now it says you do accept it. Also you need a new logo or person on the power to go login. Ugliest picture ever for a login!!!!!!!!

Liars and theifs

Everything they promised me from the plan to the "accurate" daily usage texts eventually all was false. I ended up soendong 15 dollars a day with them!!

TERRIBLE!!!!!!!!!!!!!!!!!

If I could give ZERO STARS I would! First lets start by their customer service is horrendous, any time I've called for a complaint which has been a couple of times their agents continously say "let me see what we can do to help you" when in all reality they are NOT trying to help, they advised there isnt anything they can do. They gave me the run around stating to call Oncor who advsied to contact FCP to dispute the charge, then FCP states they are giving me the incorrect information. I've continously have issues when I'm out of town. I will be gone for the weekend and when I come back I get emails stating I've used about 5 dollars when I'm not there! THIS MAKES NO SENSE!!!!!!!! And ever crazier thing is I live in a 1 bedroom apartment. When I am home after work they state that my meter reads 7-8 dollars on average, and that to me is ABSURD! When I previously had them at my last one bedroom apartment I had no issued my meter used to read 4-5 dollars when I got home from work and when I wasnt home the max my meter read was $1.50. DO NOT GET SERVICE THROUGH THEM!!!!!!!! I HATE IT SO MUCH IN THE PROCESS OF CANCELING MY SERVICES. 469-418-3717 IS MY NUMBER IF ONE OF YOU "MANAGERS OR CEO" WHOEVER WANTS TO CALL ME ABOUT IT! MAYBE they will help me but thats a strong maybe.

Dont Use First Choice Power