Pennywise Power Customer Reviews

Excellent company

I have been with Pennywise for 1 year. I've had excellent service, excellent prices (very low electric bills for 800-1750 kw used). I have no complaints with them at all. My 1 year contract is expiring, though, and I will get a better plan with a different company. Sorry to leave Pennywise.

Free Power

I took advantage of their 6 month plan that offered a $40 @ month credit. I paid $10 for power for April to September. More than satisfied, actually danced all summer long.

No problems here so far.

Been with pennywise for three years, never had a problem with them. Got my 50 off bill as advertised.

Energy broker

I've used Pennywise for my personal residence many times and have been very happy. The short term offers have yielded the best savings for me. While I work in this industry I do not represent Pennywise but would highly recommend them.

Great company, great prices

Great prices, awesome customer service. So glad I left the scam artists known as Just Energy for a legit company. A++++ all the way!

Great!!

I bought my first house in March 2013. Compared prices and went with pennywise power. I have had no problems whatsoever. Prices have been fair, right now I am doing month to month because my 1 year has gone out. They didn't notify me, but the prices really haven't changed drastically it is still about the same. I have paperless bill and automatic withdrawal and have had no problems with this company. Customer service is great as well.

Great!

Everything was great with Pennywise. Simple straight forward billing. Even after the contract expired, the month to month rate was not a huge increase. We would stay, but the lowest rates are only for new customers.

Good Rates

Good Rates

It's all about the rate!

I was with Texas Power for two years. I had no issues with TP however when my contract came up, I researched and found they were not the lowest priced player so I switched to Pennywise. So far so good. My rate is dirt cheap and it is charged automatically to my credit card so I get miles to boot. I have come to the realization that power in texas is all the same because Oncor (in Dallas) owns the lines and these players are just resellers. Go with the low rate and keep switching. It's like when you would switch long distance providers back in the day. It's a commodity.

Pennywise Power Review

I am so pleased with Pennywise Power. I switched to Wise Buy Monthly and simply check the energy cost on a monthly basis to see if I want to sign a contract or switch but there has been no significant increase. My electricty bill is now half of my previous supplier's bill. The rates are a great value, it was easy to sign up on-line, the switch was seamless - there was absolutely no problem with my power during the switch, I receive my bill via email notification, the bills and auto-draft have been accurate. I have called Customer Service and received very professional and informative information.

Bargain-bargain-bargain

I tried Pennywise because I wanted a short term acct. (selling house); the 6 mo. deal at 7.9 cents/kwh saved me a bundle! No issue with customer service; monthly bill is paid automatically. Starting service was a snap. The current 6 mo. deal is higher; may try mo.-to-mo.- it is dirt cheap!

Overall Satisfied

I am overall satisfied with Pennywise Power. I have been with them through 2 - one year plans, simply because they had a lower rate and a decent customer satisfaction rating. You can't always trust these sites because it's usually just the negative reviews that get posted - NO COMPANY IS PERFECT. I am probably going to leave them this month, but it is just due to someone else offering me a lower rate that Pennywise refuses to match.

Good for Houston

Have read some really bad reviews. I have been with this company for 16 months including moving my service from one location to another. I have never had any problems with this company and have saved on my electric bills. They did go up on rates after my contract ended this month but their new rates are competitive. There are lower plans with other companies but that was not enough to risk changing. Pennywise notifies you that your plan is about to change. The previous company did not and they gouged me with a month-to-month plan for not contacting them.

Good experience but leaving to get promotional rate elsewhere

I don't have time to do a review but I know good reviews are rare since warning people of bad experiences is much more compelling! I'm using voice recognition so ignore any weird errors. I'm too lazy to fix them, But this site has been useful to me so I wanted to reciprocate. This company worked out well for me. I did use customer service and they were helpful. The transition to them from the other company was seamless and invisible. My bills were accurate (or, actually, so low I didn't check them) and arrived on time online And were automatically charged my credit card correctly. My bills were much lower than my previous company but that's a function of the rate I got.

I'm only changing because promotional rates are always better than the rate they can offer existing customers even with the little five dollar credit per month for renewing. The customer service rep did point out that I could change to a variable plan for even one month and become a new customer of Penneywise again but I don't know if I'll bother.

Short and Painless

Signed for a 12 month fixed all online, automatic bill pay, never messed up on anything. After the year was up, I was automatically switched to month to month, bill still isn't high. Highest bill I've paid has been about $48, one bedroom apartment 685 sq ft.

Excellent Service!!! No Billing Problems!!!

I have been a customer of Pennywise Power for 1 year (Feb. 2012 - Feb. 2013) I have had NO Problems. With service or Billing! paying 7.9 cents per KwH. FYI - They are a sister company to Reliant so they have a large operation to help keep things running properly.

Great Savings, Great Prices, Self Service :)

I don't know why anyone would give this company a bad review.We've been with them 9 months and the only problem I have is deciding what iam going to do with all the money I save.Pennywise has cut my bill down 35%.I live in a modern 2-story,4bedroom,2400 sq ft house & run my ac/heat day & night (even when iam not home)my bill has never been more than $100.I do also pay a gas bill to atmos that's between $20-$50 but even with that combined amount it's a heck of a deal considering my last house had $180-300 electric bills for a new but smaller 1400sqft duplex.I found them on powertochoose.org after doing lots of research on the other companies to get the best low contract rate. Iam so happy we switched.Be warned that pennywise drafts directly out of your account (no option to do it otherwise) but you can pay early if you wish.Also refundable deposit required, & lastly the hold time for customer service is long but they allow you full account management online so no need to call.

Overall very well pleased

The prices offered are excellent, service has been seamless, and the only difference I have found between Pennywise and TXU is the amount of money I pay Pennywise for electricity which is significantly less.

Very good for me

I see a lot of bad reviews on Pennywise, but my experience has been just fine -- just cheaper than the others. I am sure that different companies have the lowest rate at any given time, but for a 12 month deal it was the lowest when I signed up. I could see that they were new to our area, but I appear to have gambled and won (so far)!

FABULOUS RATES

I have been in absolute shock that my electric bill in the middle of the highest heat and greatest drought I can ever remember, has been a modest $200 top for over 2000 sq feet. I'm all about saving money. I have had no need for customer service of any kind. I took out a 3 mo fixed and did receive a notice that that was coming to an end.

Billing

Make no mistake...they are cheap. I've never had a lower electric bill, but they issue a disconnect TWO DAYS after your bill due date & it's a $10 fee plus a late fee equaling about $20 so don't pay even one day late!!

Mad Decent Service

Pennywise has been a pretty solid retailer for me so far. Bills have been reasonable and I haven't had any major snafus. Overall, I would rate them as mad decent.

Pennywise - good for a few months

Great introductory Energy Charge rate (0.023/kWh) for 8months then the rate increased by 4x to 0.094/kWh . Had to find a lower rate.Other factors of Pennywise Power service were fine and comparable to competing electric power service companies.

Pennywise Warning for All consumers

So i locked in a rate last year, everything is done via email and zero mailing.When my contract expired my rate went from 9 cents avg to 12.9 cents average. I didn't receive any notice other than an email which was overlooked. Customer service call confirmed their was nothing they would do for me. My month to month bill jumped to double what my contract plan was. I dont take kindly to people screwing you after being a customer for a year. Dont plan to go back either

Terrible Account Management

They have limited ways of paying the bill, I ended up paying a late fee because of if.

Bait and Switch

I signed up a year ago and have been extremely pleased with every aspect of the cost and services provided... until it was time to renew my contract.In spite of the fact that I can go to the 'Power To Choose' web site and pull up hundreds of plans (including many from Pennywise), they will only allow me to renew from a choice of three (more expensive) plans.I'm upset for several reasons... There is absolutely NOTHING in the original "Residential Terms of Service" agreement, the "Your Rights As A Customer" or the Electricity Facts Label documents that indicated that I would only be able to renew from a restricted group of plans of their choosing.Also, there is NOTHING on the 'Power To Choose' web site that indicates that plans are only available to new subscribers. And there is NOTHING in the Electricity Facts Label documents on the web site today that says that even implies that they are limited to new customers. To me, it seems hugely deceptive to allow providers like Pennywise to have their plans listed on this web site when there are undocumented restrictions such as this.I realize that I can choose another provider, but I don't think that our regulators set this system up with the intention that consumers would be FORCED to change providers every year to get the best possible rates.

"Gotcha"

Take care that you dont get stung.I was satisfied w/them until stung by a huge rate increase in the MTM rate. I manage the electricity for 2 households. As others have stated, there is no mercy or work-around should you get caught in the rate trap. We used Pennywise from mid July 2011 - mid July 2012. MTM for the first 4 months and the last 3 months + a week. Had the 4 Mo plan pricing for the 5 months sandwiched in between.Their online historic rate chart (Oncor) and our rates at cut-off date of approx the 9th - 12th of the month following:Jul '11 -- 7.6 / 4.4 (08/10) Aug '11 -- 8.0 / 4.5 (09/12)Sep '11 -- 7.7 / 7.1 (10/11)Oct '11 -- 7.7 / 6.8 (11/09)Apr '12 -- 8.5 / 7.3 (05/11)May '12 -- 8.7 / 7.3 (06/12)Jun '12 -- 8.8 / 14.6 (07/12)Jul '12 -- 12.2 / 14.6 (07/18)I checked the current rate for my account on 06/14. It was 8.8. I failed to check the rate again until reviewing the bill that cut-off on 07/12/12. The rate had soared to 14.6.If I assume a prevailing rate of 8.4, my household saved $453 during the 6 months from 07/13/11 11/09/11 and 04/12/12 06/12/12 while receiving a low rate on the MTM plan. The 5 weeks 06/12/12 07/18/12, cost us $255 extra. It doesnt take long to wipe out any savings at that pace.

"Gotcha"

Take care that you dont get stung.I was satisfied w/them until stung by a huge rate increase in the MTM rate. I manage the electricity for 2 households. As others have stated, there is no mercy or work-around should you get caught in the rate trap. We used Pennywise from mid July 2011 - mid July 2012. MTM for the first 4 months and the last 3 months + a week. Had the 4 Mo plan pricing for the 5 months sandwiched in between.Their online historic rate chart (Oncor) and our rates at cut-off date of approx the 9th - 12th of the month following:Jul '11 -- 7.6 / 4.4 (08/10) Aug '11 -- 8.0 / 4.5 (09/12)Sep '11 -- 7.7 / 7.1 (10/11)Oct '11 -- 7.7 / 6.8 (11/09)Apr '12 -- 8.5 / 7.3 (05/11)May '12 -- 8.7 / 7.3 (06/12)Jun '12 -- 8.8 / 14.6 (07/12)Jul '12 -- 12.2 / 14.6 (07/18)I checked the current rate for my account on 06/14. It was 8.8. I failed to check the rate again until reviewing the bill that cut-off on 07/12/12. The rate had soared to 14.6.If I assume a prevailing rate of 8.4, my household saved $453 during the 6 months from 07/13/11 11/09/11 and 04/12/12 06/12/12 while receiving a low rate on the MTM plan. The 5 weeks 06/12/12 07/18/12, cost us $255 extra. It doesnt take long to wipe out any savings at that pace.

Good price

Pennywise has been a good solution for me as I always use over 1000/kwh. No billing problems but did have log in problems with their system. Apparently if you have been a customer in the past and then come back you have to use a different email and user name to have online access.

Unfortunately i have to switch...

I say unfortunate because i really would prefer to stay with them, but in one month my rate went from .06 to .127. Dont get me wrong, i know how electricity prices work... supply and demand and all that, but when i offered to sign up for the 12 month plan they offered me in exchange for retroactively changing the rate for the one month that it went nuts they refused. I made it clear that i would switch providers unless they fixed the outrageous invoice, they refused. It is surprising to me that they would rather loose a client who had been with them for over two years and never missed a payment or was ever late with a payment rather than fixing one invoice that would have been a different price if i had called a month earlier. If you are thinking about going with this company, just make sure you never get hit with the month to month rate... otherwise they are really good to work with and it makes me sad that i now have no choice but to go with another provider.

Poor renewal offers

I had the Wise Buy 12 plan (fixed 12 month) and was happy with the pricing and the smooth online automatic credit card payment. However, when it came time to renew, they would not offer me the same deal they offer new customers, but instead offered me a renewal rate that was 13% higher (at the 1000 kwh usage level) and without the $50 bill credit offered to new customers. I called customer service and after 20 minutes on hold, they could not offer me anything better, so I have decided to move my business elsewhere. I know Pennywise isn't alone in this practice, but I don't understand the mentality that it is better to gain a new customer than keep an old one that paid bills ontime. Maybe it makes sense if you are trying to scam existing customers by switching them to a variable plan and hoping they don't notice. Or maybe enough customers are too busy to bother shopping around and just renew at the higher renewal rates without complaining? Oh well.

Average

Nothing great nothing horrible

No problems here

I locked in earlier this year for a 1 year rate. It has been that rate all year long so far. The rate was among the lower of the 12 month rates when I was shopping. They auto-debit each month for the amount that they say they will and I don't have to do a thing. No need for customer service since I haven't had any problems.

Rough Start

I was a Discount Power customer that was taken over by PennyWise. I received an email detailing the online registration process on 11-14-18. I go and register and the account number is invalid. I try again thinking the transition was not complete, but again, no dice. I then succumb to calling. Going through the automated messages, account isn't valid. Use social security to verify my account, SS # isn't recognized. After finally getting to a customer service rep 10 pages latere, who was very courteous and polite, he was able to verify that the account number had the wrong suffix attached. How does the account number get changed after transition is complete? Low and behold, an email sent 12-6-18 had the correct account number.

BEWARE: Policies set up to generate fee revenue

The plan I am on requires automatic payment. They send you an email saying that your account will be debited on the due date. However, they actually clear the payment at least two business days EARLIER (4 actual days in this particular case) than the date they say they will debit your account. If you don't have enough money in the account on that day, this will result in a returned payment, a late fee, and an immediate disconnect notice mailer (which is another fee), and they remove you from autodraft (which the account requires). I found out that the payment hadn't gone through 7 days later via snail mail disconnect notice and paid it online. The fees were not assessed until the next billing cycle, and multiple disconnect notices were mailed. We've only been charged for a single disconnect notice so far, but two were mailed- we'll have to watch our next bill.

When I talked to customer service, they removed the fees in question (after an extended hold) but in *their* system it says that the payment was processed on the due date, not earlier. So Pennywise is hanging their customer service reps out to dry with irate customers. FWIW, the account rep handled the situation well, but it is out of their hands.

Worse than the Mafia

Bait and Switch company. They had me on a low rate plan and when it expired they put me on a month to month plan at 16 cents per kwh and I received no notice. To make matters worse, they said I was on average billing which I never signed up for and never had as my billing was continuously up and down based on usage. When I went to another company they said I owed almost another $1000 on top of my bill drawn against my "average balance" in April which I never used. After multiple calls and no resolution, I had to resign myself to the fact they are a fraudulent and shady company. Please don't use this company if you are thinking of doing so. There are better options out there.

Cant wait till contract is over

While I like to make sure my payments are done on time and not being late I have REALLY struggled in getting that completed in calling Pennywise Power today. I set up an auto bill pay (which I struggled getting done) at the beginning of the year in January or so. Now that I have been making the payments on the 7th of every month (which is pay day so I always have money that day which is why I set it like that) I always have a balance forward on my account causing my bill to constantly show a bill of over $200 when in reality only $100 are due.

That aside I got charged by Pennywise power for 2 charges of $120 and change in one month which was due to a "System Mistake" so this caused the auto bill pay to charge me over $200 one month for 2 months of service which by the way left me with hardly any food and gas to get to work. I walked most of that month due to this. (What a work out though)

After speaking to a rep and a supervisor I learned that with this auto bill pay I am in is causing my bill to show a balance forward due to a bill that was supposed to be due a month and a half ago. which is why im always showing a high bill. This to me is unsatisfactory as I like to make monthly payments and this company is not withdrawing my payments on time.

I really cant wait until my contract is over but thank GOD it is only 2 months from now. I would not recommend this company to any of my friends or family members. Good prices Bad BAd BAD billing methods and customer service satisfaction.

Meh

My initial price was good. I thought I had signed up for a plan that gave a 45 dollar credit each month if I used below a certain amount of electricity. I might have read that wrong, because turns out they were deducting that from the hefty deposit they require. Near the end of my subscription they did try to do a bait and switch on my account, to switch me onto a plan that charges a lot more, but they do send you a notice, and give you plenty of time to switch to another electricity provider. Despite this my electric bill was about the same as it was at my last residence, and I have a bigger apartment too. But really, it's a company like any other. They all try to take advantage of you, so it's not surprising when they change price plans. You just need to be aware that this might occur. On a side note, the online system is difficult to use.

50$ Bill Credit

I choose one of the plan for 12 months and it was written under need the plan that you will get 50$ bill credit. Unfortunately i never received this credit and i called to customer service and dispute this problem. Unfortunately they again told me to wait for one or more billing cycles.

Pennywise Power Problems

I had a seven month contract with Pennywise Power (Wise Buy 7). Instead of notifying me that my contract was about to expire (as required by contract), Pennywise switched me to their much more expensive month-to-month plan. I sent two e-mails to Pennywise Power requesting a refund. Pennywise Power ignored both requests. I've since filed a complaint with the PUC.

Confused Customer

I have been a customer of Pennywise Power for about 7 months. One day recently I woke up to no electricity. I discovered that Pennywise had disconnected my electricity for being less than 2 weeks past the due date. I pay my bills pretty regularly every month and never carry a balance, even on credit cards. Its a difficult task keeping up with the exact dates that everything is due, but I have never not paid my bill within what I would consider a reasonable timeframe. Pennywise disconnected my power for being less than 2 weeks past the due date without warning. I didn't even have a balance from the previous month. I thought this was a mistake, so I called them and asked if this was typical for their company. The customer service rep told me that it was typical for them to do this. My advice is, if you use this company, be careful with your due date. I for one will not be renewing my contract.

Variable Rate is a SCAM

Same experience as others have had. Big rate increase over the summer which I understood but then the rate doesn't decrease once the peak demand period is over. Customer service told me that would have some call and explain why. They never did call.

Pennywise scammed me

I was a content customer with Pennywise power for a period of 8 months paying an average rate of 9.1 cents per kwhr. I was on a month to month plan with them when I got my June bill my rate had skyrocked to 17.5 cents per kwhr. The justification from them was an increase in electrical demand by Texas residents, yet no other electric company on a month to month plan is any higher than 13 cents per kwhr. I got the run around from them when I demanded an explination. Needless to say I dropped them the same day and am moving to another company under a long term contract. AVOID PENNYWISE.

Wise Buy Monthly = Fraud Potential 100%

I've had PwP for over a year now without much of a problem - until my latest bill. Up thru Feb 2012, I was on their Wise Buy 12 plan - with no problems - and auto-drafting of my bank account. After Feb, I decided to try their Wise Buy Monthly plan - since I was told I couldn't get the price quoted on their website because it was for new customers only - 1st 3 months went pretty well - my montly kWh charge was $.09 - $.095 - nothing too bad. That changed this last bill - the $/kWh shot up to $.165 - a nearly 70% increase.And, after going back-n-forth with their Customer Service department, they said that "fluctuations" are normal - per market actions. Their own updated Facts Label for the Monthly plan shows a $.075/kWh figure for Energy Usage - mine was $.127/kWh. My prior month for EC was $.056 - so it really jumped!!!

Pennywise Has POOR customer service

I was a customer of Pennywise with auto bill pay from Feb 2011 to Aug 2011 before going with another provider. On my last invoice it still said "Do Not Pay - Auto Bill Pay". Pennywise failed to withdraw the charges on Sept 7th 2011 as they should have. In May of 2012 I get a letter from a collection agency demanding payment. Thinking it was a mistake I called both parties and researched my bank records, etc. Found out Pennywise failed to follow their auto pay program procedures and never notified me of the unpaid amount ($213.15). I returned to Pennywise in Oct 2011 and have been with them till now also on auto-pay. They accepted no responsibility for their lack of action. The Service Rep I spoke with talked to her supervisor and they wanted me to pay the full amount, made no apologies, nor would make any concession.

Reasonable - just stay away from month to month

For Pennywise - Their plans are reasonable and are locking in if you get a locked in plan. ALL electric providers screw you if you are on Month to Month. They ALL give teasers and jack the rate. My last one went from fixed to variable (and THEY NEVER TELL YOU WHEN IT IS OVER) and my rate went from 9.2 cent to 11.3 cents when the "advertised rate" was 8.3 cents. BUYER BEWARE

Bait and switch

Signed up on a variable plan at 5.3 cents/kwh.
While it does say the rate can go up, nowhere do
the tell you it is just a teaser rate. First
partial month bill and first full month bill were
at approx 5.3 cents. Second full month they jacked
it up to 12 cents. Learned my lesson about
variable rates.

Find another company

If you sign up for promotion, just be sure to keep track of the dates. When our promotion was over, our bills doubled, sometimes tripled. Pennywise has exorbitant fees as well. If you are at all late paying your bill, even by a day, they charge you a $20 fee for sending you a disconnect notice in addition to the a late penalty fee. Representatives are by the book and couldn't care less about helping. Lastly, they were originally Discount Power, then went to Pennywise, then went back to Discount Power. Good luck keeping track of all of their changes.

Scammed After Discount Power Acquisition

Same as the other reviews here, I was a Discount Power customer. Once Pennywise took over, my rates "doubled", my usage "tripled", and my bills QUADRUPLED. I went from a $100 avg monthly bill year after year, to a sudden $432 bill. This should be illegal. Cancelling immediately.

AVOID PENNYWISE POWER AT ALL COSTS

I should have read the complaints online before being lured to switch. Do not be fooled by the low rates advertised - my bill increased by hidden flat fees to TEN TIMES the amount of previous bills. Their customer service is THE WORST. Youll be on the phone for half an hour before you speak to anyone and they never respond to emails or inquiries online. Go with any other provider!

Worst Power Company I Dealt With

I called in to set up a new account in January 2019 when my then provider, Discount Power, changed to Pennywise Power. The representative informed me of a Pennywise 7 plan and asked if I wanted to lock in the rate for the new plan when my current plan expires. She said I could still shop for better rates when the time comes. Within a month they switched my old plan (which expires in May) to the new plan. I was confused and called them to check to see what happened. They said they would investigate and get back to me within 48-72 hours. Right after the call, I checked the current rates and realized the Pennywise 7 plan was in fact cheaper and called them back within minutes to cancel the investigation. A day later I got a call saying they reversed my plan to the old one (my payment due was increased), they had no details on the Pennywise 7 plan and they had no record of my second call to cancel the investigation. If the new rate was not in my favor, they would not have done the reversal this fast and deleted all the records from their system. Bad company to do business with. Buyer be aware!

PENNYWISE, POUND FOOLISH - SIGN PETITION TO END MUST REMAIN A CUSTOMER THROUGH ACQUISITION OR PAY AN EARLY TERMINATION FEE

I have had nothing but wonderful service from all other electric companies (except I switched from Reliant when they didn't notify me after 36 months contract was ending and rates skyrocketed so I left them after 11 years). Recently Pennywise acquired Discount Power and its being disappointing to say the least. I was set up on automatic payment for the past 4 years and was told nothing was changing with the acquisition but the name. NOT SO! All I would receive from Pennywise is an email of an amount owed, no itemization on why I owed that amount. My rates have increased significantly with Pennywise versus all other electric companies. Will you join me in a PETITION to make it against the law for companies to arbitrarily assign your account to another company and you don't have any say so. We are sheep just to follow nor slaves with no choices. We are the CONSUMER paying for services and shouldn't be stuck with a company you don't want to do business with. I LIKEN IT TO BEING FORCED TO BE MARRIED TO A PERSON AND THE LAW SAYS YOU CAN'T DIVORCE THEM. When businesses force you to be their customer and you don't want to be their customer that should be against the LAW. I do not want to be a Pennywise customer at all and should not be forced to pay a early termination penalty to decline being assigned to their company and NEITHER should any consumer be forced to do business with any company they don't want to pay their hard earn dollars to! Write to you legislators and consumer groups to protect our rights that if a company is sold and after the assignment the consumer has the right to decline participation within 90 days of the acquisition without cause. If you don't agree with the moral, integrity, and/or service, consumers should not have to reward them with our dollars! Think about it and voice your concerns. Consumers matter and we should have the right to whom we want to do business with.

No Bill Received and then Disconnect

Pennywise took over my electricity from Discount Power. I was not aware of this initially and received no bill for January. Pennywise never sent a bill and I did not know what company even had my account. I am never late paying my bills. I received a disconnect notice on Thursday and Friday my power was shut off. Pennywise claimed they sent bills to my e-mail address, but they did not. I did not have an account set up. I tried to set up an account and they require a ESI ID #! There is no ESI ID # on my disconnect notice and there is no ESI ID # on my meter. What kind of customer service is this! Lousy....

I don't like them

I was switched from Discount Power without any say. I got no bills until I got a notice of pending disconnect. They had placed me on a month to month plan at 1 1/2 the previous price, without contract nor notice. After checking around, I switched to WIndrose. Would recommend that you avoid Pennywise.

Switch from direct

Never got any notification about change in mail or email about change until bill past due

Lack of notice lead to late chargers and threats to shut off my service -

Evidently as a Discount Power customer, my account was automatically transferred to pennywise power, however I was never notified about the change by mail or email. Now that I am on Pennywise Power, I have no idea what my cost per kWh is nor do I have any idea what my terms and conditions are. The most frustrating part is that because they transferred me over without notification, automatic payments were stopped on Discount Power account and were never initiated with Pennywise. Therefore I had over $60 worth of late charges applied to my account. The only reason I was made aware of being a Pennywise customer was due to receiving a pink notice in the mail saying my power was going to be shut off in a matter of days. Of course it was sent on a Friday, and their customer service hours are Mon-Friday 8am-5pm only, so I guess this will have to wait until Monday. Terrible customer service especially in a customer acquisition situation. Pennywise lost my trust from the beginning.

Very disappointed they acquired Discount Power!

We were Discount Power customers for years and enjoyed great service, rates and customer service. Recently, Pennywise acquired Discount, and all aspects are deplorable. They did not receive the terms of our 24 month price plan, and our first two bills are double what they should be. Called numerous times during the transition to ensure this wouldnt happen, and now it has. Very dissatisfied!

Incompetent Service - Incapable of problem solving

I called to transfer my plan from my roommate's name to mine and they ended cancelling my contract, making a new one, and never sending me an email or mail to setup my new account online. I was not aware of this new account. I set automatic payments on the old account but I was never charged and I didn't noticed because I was traveling abroad for work with limited internet access. They disconnected the power in my house without previous or timely notice. On the phone, they did not have the ability to tell me how much I owed, how to pay, when they would re-connect the power, or any other information-solution whatsoever. During phone conversations they made false statements such as "the house leasing office took over this bill", or "the power will be reconnected between 24-48 hours". After another call, another operator was able to find the account and the amount I owed, which I payed. 4 days later, the house has no power, and still counting. Story is longer than that, but to wrap this up, their email management is pathetic too.

Dishonest company

When they took over Discount Power I told them I would stay with them if they offered me a comparable plan. Taking advantage of my lack of knowledge on the matter, I'm now stuck in a plan that is extremely expensive (my bills went from $30-50 to $164) and if I want to cancel it I'd have to pay $150. It will be cheaper for me to cancel it and pay that fee than to continue with them.

Transition

Pennywise just acquired Discount Power. The information Pennywise provided for transitioning from Discount Power accounts was wrong (including account numbers) and customer support was non existent.....quit on hold after 20 minutes. Wouldn't you think during a migration extra customer service reps would be available. If this little attention to detail is exhibited during this honeymoon period I'm anxious about what comes next. Also bothered me that you can't find the names of Pennywise company officers on any websites which can only make one wonder why.

Do Not Do Business with these Lying Crooks

I called and set a date to turn on my service. They did not turn the service on. I called them on said date and they said it wouldn't be on until yesterday. I cancelled service and said I would not be paying the startup fee since they did not honor the contract date. They kept my service on without my knowledge and then blocked service from another provider. I've had to spend HOURS over the phone with these lying crooks. I have gone to the BBB and finally got a call from someone named Clancy Brown who said that all would be refunded and I wouldn't be charged. Then the BBB tells me that they require I call them and cancel service, even though I have done so on multiple occasions. Then they send me a bill for $310.

Do not believe a word that they say over the phone, it doesn't matter if it's coming from someone higher up the food chain.

Couldnt be more disappointed

Signed up with Pennywise power. Sent two forms of ID, and paid $168 deposit. That was all on May 31 and June 1. My power was supposed to switch on 14 June. On June 13 I get a letter saying that they had canceled my account. So I call theCustomer care and they said sorry that plans no longer available all we can do is offer you a more expensive policy. Worst customer service there wasnt even a manager to speak with.

Stay away from Pennywise Power!!!

Worst. Company. Ever! Stay away from this HORRIBLE business. I never signed up for service when I made them aware of the problem and that I did not even reside at the residence anymore, they STILL continued to bill me and eventually sent me to collections and affected my credit score. Its pathetic that this Texas company takes advantage of Texans. Sad. Clearly crooks.

Dont honor contract

On my contract I am supposed to pay less than what my bill has been. Ive called Pennywise one month ago. And then two weeks ago they still have not gotten back with me and said my case is still pending. After my contract is up I will not re-sign with them. I even offered to forward them the email that was sent to me with my contract and the amount I am supposed to pay. They told me they dont need that. But I am still paying the higher price. I also sent a email a week ago and I have not got a response back. This is why I rate the customer service with 1 Star.

Garbage company

Unbelievable. They cancel your power the day after informing you that you have been unenrolled from autopay. I have been a customer for a long time, and the day after my first bill that notifies me i am not enrolled any longer (absolutely no email informing me that happened prior to the bill arriving) and they shut off power. Absolutely garbage customer service, no means of contact after 5pm. Avoid avoid avoid, no matter how cheap it is.

Poor customer service

Was billed twice in a month, cycle closed one day and the next day they created another billing cycle.
Tired to explain but they just stuck to their policy. Not interested in resolving issue.

Avoid Pennywise

My bills were previously about $90. Forced to shop around after my contract ran out, I selected Pennywise since the deal appeared most comparable to what I was used to paying... wrong. Average over 5 months with Pennywise is $250 per month. I'm still trying to figure it out.

Worst Customer Service

I have been a Pennywise Power customer for about 2 years. On Saturday our services were disconnected. Apparently another provider requested services for our address and Pennywise ceased from being our provider on 11/12/17. We did not request this change. I haven't spoken to anyone about changing providers nor did anyone in my household. I did call Pennywise in November regarding a credit that was on my account. I was told what had happened and I explained that I did not request this change. She told me she would take care of it and I was under the impression everything had been corrected. I tried calling Pennywise on Saturday evening when the services were disconnected however I was unable to speak to anyone because the offices are only open Mon - Fri: 8 - 5. I called AEP and was told if an Emergency Work Order was placed they would connect service right away. Unfortunately I couldn't get that done because I couldn't reach a Pennywise Representative. I am 7 months pregnant, I have a 5 year old son, my mother lives with me and my husband is a disabled veteran. We had to endure 2 days without electricity. We had to rent a hotel room for two nights due to the dropping temperatures. These are expenses we didn't plan on and really didn't have the funds to pay for. When I called Pennywise this morning I was told I needed to speak to an Account Specialist. The call was disconnected. I know it was not a dropped call on my side because my call went directly to the customer satisfaction survey for me to complete. When I called back I spoke to another rep who told me there were notes on my account made by the Account Specialist stating it would be easier for me to complete a new enrollment since my account had already been closed. The account specialist decided to leave notes on my account but not speak to me. This is disrespectful. I asked to be transferred to a manager. I spoke to someone named Oscar who then told me there wasn't more he could do but to start a new enrollment. I don't understand exactly what happened, I am frustrated that I couldn't seem to get help although everyone was ready to start a new enrollment. No one could give me answers. I have been a loyal customer for 2 years and this is how I was treated.

They use switch and bait tactic

The company signed me up under a good plan. At renewal time, I was I serving my country overseas. They changed the plan to monthly and raised the prices significantly rather than renew under the same terms. Very nasty tactic.

AVOID!!! Pathetic Customer Service and Misinformation

I was Impacted with Hurricane Harvey, called up Pennywise power 2-3 days after the storm (end of August) stating that I had 2 foot of water in my home and mentioned that I will have extensive usage of electricity for the next 1-2 months, as i need to use the professional drying equipment to dry down my home.Customer Service agent mentioned that all the customers who are impacted with Harvey will not be billed for their usage until September 30th. We thought that would be helpful and moved on. Later I noticed an electricity bill for hefty amount (7-8 times my regular monthly bill) and called the customer service back; and they mentioned that the agent might not have clear information and that they cannot waive any bill or give discount. If they would have informed me about this; I could have switched to a different plan immediately by paying the early termination fee; that could have at least saved me on the hefty electricity bills.Pathetic that they screwed up on the information that their agents provided and at the same time, they were not even able to help in any other way. I requested the agents to let me talk to their Upper Level management, they mentioned they will call back and never got a response; tried this second time too, same - no response. Thanks to them and I will move out once my contract is ended and will never return back to them.If they cannot help the victims; at least tell that upfront so that we can look for alternatives; rather than playing with people's emotions who were already suffering with flood.

SCAM you the 13th Bill!

Worst Electric company i have dealt with ever! They set up their billing 1st through 30th. So if you join on the 16th they do nothing to prorate the bill. They charge you that full block charge for using partial of the month. Then when you go to close out your account a year later and your cancellation date is the 16th you will be charged again. I called their customer service to explain I wanted prorate charges so I am getting billed 12 months not this (11 months full + 2 half months were they charge full price.) Their customer service is horrible after talking to CSR and their manager. They admitted it looks deceiving but that is their "policy" and wouldnt do a dang thing to knock off partial the bill or anything. Just said that is the way it is. Told them next step is the Better Business Bureau. STAY AWAY FROM THESE CROOKS!

Crooks

Had a 6mo contract, it expired, we moved in a month, so they said the cost goes up a little for month to month, I get my bill and it tripled. What a joke, I don't mind paying a little more but triple any other bill I had is ridiculous.

Pennywise Power is dishonest and extremely bad in customer service!

They should get ZERO star. This company cut my first month billy cycle into 8 days and still change me a full monthly package fee. No disclosure of this short billy cycle practice when contract. When I called customer service to fix it, they put me 30 min on hold and not any remedy solution. A monthly charge is not that much, but this kind stealing practice is nasty. Pennywise Power = CON!

Difficult to do Business With

When I attempted to sign up, the website had technical difficulties and did not allow the process to complete (attempted 5:30pm 6/26/17). Customer service was not available after 5pm. Even though I was a previous customer of Pennywise at the same address for over a year back in 2012 and left Pennywise in good standings, I was told I needed to provide an additional form of ID. When dealing with customer service the next day, they are located in Mexico, it seemed painfully and extraordinarily difficult to get anything done. The customer service rep could not view the actual application resulting in one of the authorized account holders on the account able to be recognized because they could not view the actual service application.

Pennywise Power is terrible!!!

I ordered Pennywise when I moved to Texas from out of state. They never get their billing right, WILL NOT mail you a bill, has to be sent by email ? And are charging me $200 for early cancellation, even though I am moving. I wish I mever used them and DO NOT recommend them to anyone.

Horrible Service

Long wait times if you have to call for any reason. Auto pay doesn't work reliability. Customer Service confirms you are enrolled in auto pay then auto pay doesn't work. Pennywise will blame you for there system not working and lock you out so you can't pay the bill online and refuse to take payment over the phone. Who does that? What company doesn't want to get paid? Instead they tell you to go to a physical pay location, why would any customer want to do that over paying online or over the phone? Only compnay i've ever had problems with like this. Terrible experience would not recommend to my worst enemy.

Worst electric company out there

BUYER BEWARE! This company is, without a doubt, the worst company I have ever done business with, in any field. I would highly suggest anyone and everyone steer clear of them. Don't be fooled by their "low rates"; this company has the absolute worst customer service out there. For more than two years, this company charged me more than three times the initial rates I had signed up for. After several calls to customer service, they eventually stonewalled me and refused to make amends unless I agreed to sign on for more years- despite the fact that one of their agents ADMITTED FAULT, and another told me that my story would provide a great coaching opportunity for their staff.

Switched away

Rate increased so high after contract ended. Switch away for much lower price.

Irregular billing cycles causes billing credit not to be applied

I am on the extra saver 12 plan that gives 80$ credit when usage is between 1000 and 1500 units, and 40$ credit when usage is between 1500 and 2000 units. The problem is the billing cycle is never the same from month to month. Last month it was 29 days, and missed my credit by 20 units. previous month it was 32 days, and went over the 2000 units by 50 units..Called Pennywise and they blamed it on Centerpoint, despite talking to a "supervisor". Fixing to file a complaint wih PUC - the supervisor didn;t care a damn about who I complained to.Advice : pick a different company that is transparent about the billing cycles. pick a plan that a more standard per unit rate instead of giving credits based on usage.

Go with another company

I wasn't happy with their customer service, rates, or the fact that if you go on vacation and are a second late (after being a good customer for months) they shut you off. I went with another company and are much happier with them.

SLOPPY! Errors everywhere: terms of service, payment timing, so-called payment details

If you appreciate accuracy when entering into binding contracts, then I encourage you to continue your search.
- Payments: My recent auto payment processed a full business day before the due date. I logged in to update my payment method and noticed it already said "paid". I spoke to a supervisor who, after insisting there is nothing they can do, promised me that my update payment method will take effect with no problems. Well, that was false. Now I'm having to claim unauthorized charges with my bank.
- Terms of Service: The supervisor I spoke with assured me that auto pay is never a requirement. I reviewed with her my current terms of service that clearly states (TWICE) auto pay being a requirement, and she rambled off with several excuses that didn't make sense.
- Online Payment Details: I asked the supervisor I spoke with to explain why every single one of my payments list the source as "Phone Payment". What? I've never made a payment by phone to this company. There was no explanation. I asked to speak with someone who had more expertise and she said she is not allowed to escalate calls.
- Customer "Service": After a full hour-long conversation including all of the above, the supervisor told me that my account will be reviewed by her supervisor and I will receive a call back in no more than 5 business days. Today is the 6th business day and I haven't heard a thing. I called back today and apparently the lady never even notated my account. HOW DISAPPOINTING!

I'm literally happy to pay the lame $150 cancellation fee to cut ties with this incompetent, dishonest, error-riddled company.

S T A Y A W A Y.

Insufficient info and incompetent staff

When I first called for service transfer, the customer rep did not warn me about the service outage that I got because of not ordering the service a day before. Called in for second time for service outage and a guy named Jose told me that he submitted the new order to get my service start date changed. Called Center Point after 3.5 hours and they told that they did not receive another order. Called Pennywise again after several hours of waiting to find out that the order was not submitted with correct date. It has been a nightmare to work with just to get electricity in the house - all because of incompetent staff.

Good enough until you cancel

They kept charging me after I moved. After a couple hours of work, I was able to get them to stop charging my closed account. A few months later I received a collection notice for a bill that occurred two months after I had left Texas. This company is a nightmare.

Misleading Advertising in Energy Facts Label

I signed up with Pennywise Power in July 2015. I carefully read the Energy Facts Label and understood that I would receive 5.5 cents per kwh for usage at or above 2000 kwh/month. However, as I started receiveding my bills, I noticed charges in excess of 6.5 cents per kwh. After speaking with customer service, I learned that Pennywise Power has purposefully structured its pricing so that it, if you use EXACTLY 2000 kwh/month, you will get 5.5 cents per kwh--allowing Pennywise to advertise this rate on the energy label. However, if you use 2001+ kwh, they will remove a $25 credit from your account (which causes your rate to jump considerably. I don't believe for a second that regulators intended this kind of abuse with regard to the Energy Facts Label. I have filed a complaint and intend to let others know about Pennywise's misleading tactics.

Buyer Beware

BUYER BEWARE - Stay away from Pennywise Energy, we had planned to switch to them when our contract with Bounce Energy expired next month. We specifically set up change date as October 13 so there would be no loss of power or cancellation fees. Pennywise decided on their own to make the switch a month early and we were charged a cancellation fee with Bounce. This set off a series of events that left us without power for most of the day and finally was able to get Bounce to turn power back on but we will still need to deal with ramifications of what Pennywise did to us. I also found out the rates they quote are not a full rate, so you think you will be paying one thing but you will be paying a lot more.

No deposit back!

I had automatic payment, and I always paid my bill on time. Now, they will not give me my deposit back. It has been over a month since I switch to another provider, and I still have not received my deposit. Everytime I call to ask about it, they transfer me to someone else, or put me back in the queue. I don't know how I can get my money back. I'm going to have to go to small claims I guess.

Buyer Beware

Electric Companies are required to give you notice regarding your plan expiring within 30 days. If you do not switch your plans, it will automatically be switched to a month-to-month plan which could be trip your rate. I was not given notice of the switch although they said they emailed and sent a mailer. I save my mail for recycling and was able to get their bills via emails, so I find it hard to believe that they ever sent the notification. So, if you do decide to go with this company, I suggest you keep track of when you plan expires, because they are not following the regulations and notifying their customers of the switch date.

Find another company

If you sign up for promotion, just be sure to keep track of the dates. When our promotion was over, our bills doubled, sometimes tripled. Pennywise has exorbitant fees as well. If you are at all late paying your bill, even by a day, they charge you a $20 fee for sending you a disconnect notice in addition to the a late penalty fee. Representatives are by the book and couldn't care less about helping. Lastly, they were originally Discount Power, then went to Pennywise, then went back to Discount Power. Good luck keeping track of all of their changes.

Scammed After Discount Power Acquisition

Same as the other reviews here, I was a Discount Power customer. Once Pennywise took over, my rates "doubled", my usage "tripled", and my bills QUADRUPLED. I went from a $100 avg monthly bill year after year, to a sudden $432 bill. This should be illegal. Cancelling immediately.

AVOID PENNYWISE POWER AT ALL COSTS

I should have read the complaints online before being lured to switch. Do not be fooled by the low rates advertised - my bill increased by hidden flat fees to TEN TIMES the amount of previous bills. Their customer service is THE WORST. Youll be on the phone for half an hour before you speak to anyone and they never respond to emails or inquiries online. Go with any other provider!

Worst Power Company I Dealt With

I called in to set up a new account in January 2019 when my then provider, Discount Power, changed to Pennywise Power. The representative informed me of a Pennywise 7 plan and asked if I wanted to lock in the rate for the new plan when my current plan expires. She said I could still shop for better rates when the time comes. Within a month they switched my old plan (which expires in May) to the new plan. I was confused and called them to check to see what happened. They said they would investigate and get back to me within 48-72 hours. Right after the call, I checked the current rates and realized the Pennywise 7 plan was in fact cheaper and called them back within minutes to cancel the investigation. A day later I got a call saying they reversed my plan to the old one (my payment due was increased), they had no details on the Pennywise 7 plan and they had no record of my second call to cancel the investigation. If the new rate was not in my favor, they would not have done the reversal this fast and deleted all the records from their system. Bad company to do business with. Buyer be aware!

PENNYWISE, POUND FOOLISH - SIGN PETITION TO END MUST REMAIN A CUSTOMER THROUGH ACQUISITION OR PAY AN EARLY TERMINATION FEE

I have had nothing but wonderful service from all other electric companies (except I switched from Reliant when they didn't notify me after 36 months contract was ending and rates skyrocketed so I left them after 11 years). Recently Pennywise acquired Discount Power and its being disappointing to say the least. I was set up on automatic payment for the past 4 years and was told nothing was changing with the acquisition but the name. NOT SO! All I would receive from Pennywise is an email of an amount owed, no itemization on why I owed that amount. My rates have increased significantly with Pennywise versus all other electric companies. Will you join me in a PETITION to make it against the law for companies to arbitrarily assign your account to another company and you don't have any say so. We are sheep just to follow nor slaves with no choices. We are the CONSUMER paying for services and shouldn't be stuck with a company you don't want to do business with. I LIKEN IT TO BEING FORCED TO BE MARRIED TO A PERSON AND THE LAW SAYS YOU CAN'T DIVORCE THEM. When businesses force you to be their customer and you don't want to be their customer that should be against the LAW. I do not want to be a Pennywise customer at all and should not be forced to pay a early termination penalty to decline being assigned to their company and NEITHER should any consumer be forced to do business with any company they don't want to pay their hard earn dollars to! Write to you legislators and consumer groups to protect our rights that if a company is sold and after the assignment the consumer has the right to decline participation within 90 days of the acquisition without cause. If you don't agree with the moral, integrity, and/or service, consumers should not have to reward them with our dollars! Think about it and voice your concerns. Consumers matter and we should have the right to whom we want to do business with.

No Bill Received and then Disconnect

Pennywise took over my electricity from Discount Power. I was not aware of this initially and received no bill for January. Pennywise never sent a bill and I did not know what company even had my account. I am never late paying my bills. I received a disconnect notice on Thursday and Friday my power was shut off. Pennywise claimed they sent bills to my e-mail address, but they did not. I did not have an account set up. I tried to set up an account and they require a ESI ID #! There is no ESI ID # on my disconnect notice and there is no ESI ID # on my meter. What kind of customer service is this! Lousy....

I don't like them

I was switched from Discount Power without any say. I got no bills until I got a notice of pending disconnect. They had placed me on a month to month plan at 1 1/2 the previous price, without contract nor notice. After checking around, I switched to WIndrose. Would recommend that you avoid Pennywise.

Switch from direct

Never got any notification about change in mail or email about change until bill past due

Lack of notice lead to late chargers and threats to shut off my service -

Evidently as a Discount Power customer, my account was automatically transferred to pennywise power, however I was never notified about the change by mail or email. Now that I am on Pennywise Power, I have no idea what my cost per kWh is nor do I have any idea what my terms and conditions are. The most frustrating part is that because they transferred me over without notification, automatic payments were stopped on Discount Power account and were never initiated with Pennywise. Therefore I had over $60 worth of late charges applied to my account. The only reason I was made aware of being a Pennywise customer was due to receiving a pink notice in the mail saying my power was going to be shut off in a matter of days. Of course it was sent on a Friday, and their customer service hours are Mon-Friday 8am-5pm only, so I guess this will have to wait until Monday. Terrible customer service especially in a customer acquisition situation. Pennywise lost my trust from the beginning.

Very disappointed they acquired Discount Power!

We were Discount Power customers for years and enjoyed great service, rates and customer service. Recently, Pennywise acquired Discount, and all aspects are deplorable. They did not receive the terms of our 24 month price plan, and our first two bills are double what they should be. Called numerous times during the transition to ensure this wouldnt happen, and now it has. Very dissatisfied!

Incompetent Service - Incapable of problem solving

I called to transfer my plan from my roommate's name to mine and they ended cancelling my contract, making a new one, and never sending me an email or mail to setup my new account online. I was not aware of this new account. I set automatic payments on the old account but I was never charged and I didn't noticed because I was traveling abroad for work with limited internet access. They disconnected the power in my house without previous or timely notice. On the phone, they did not have the ability to tell me how much I owed, how to pay, when they would re-connect the power, or any other information-solution whatsoever. During phone conversations they made false statements such as "the house leasing office took over this bill", or "the power will be reconnected between 24-48 hours". After another call, another operator was able to find the account and the amount I owed, which I payed. 4 days later, the house has no power, and still counting. Story is longer than that, but to wrap this up, their email management is pathetic too.

Dishonest company

When they took over Discount Power I told them I would stay with them if they offered me a comparable plan. Taking advantage of my lack of knowledge on the matter, I'm now stuck in a plan that is extremely expensive (my bills went from $30-50 to $164) and if I want to cancel it I'd have to pay $150. It will be cheaper for me to cancel it and pay that fee than to continue with them.

Rough Start

I was a Discount Power customer that was taken over by PennyWise. I received an email detailing the online registration process on 11-14-18. I go and register and the account number is invalid. I try again thinking the transition was not complete, but again, no dice. I then succumb to calling. Going through the automated messages, account isn't valid. Use social security to verify my account, SS # isn't recognized. After finally getting to a customer service rep 10 pages latere, who was very courteous and polite, he was able to verify that the account number had the wrong suffix attached. How does the account number get changed after transition is complete? Low and behold, an email sent 12-6-18 had the correct account number.

Transition

Pennywise just acquired Discount Power. The information Pennywise provided for transitioning from Discount Power accounts was wrong (including account numbers) and customer support was non existent.....quit on hold after 20 minutes. Wouldn't you think during a migration extra customer service reps would be available. If this little attention to detail is exhibited during this honeymoon period I'm anxious about what comes next. Also bothered me that you can't find the names of Pennywise company officers on any websites which can only make one wonder why.

Do Not Do Business with these Lying Crooks

I called and set a date to turn on my service. They did not turn the service on. I called them on said date and they said it wouldn't be on until yesterday. I cancelled service and said I would not be paying the startup fee since they did not honor the contract date. They kept my service on without my knowledge and then blocked service from another provider. I've had to spend HOURS over the phone with these lying crooks. I have gone to the BBB and finally got a call from someone named Clancy Brown who said that all would be refunded and I wouldn't be charged. Then the BBB tells me that they require I call them and cancel service, even though I have done so on multiple occasions. Then they send me a bill for $310.

Do not believe a word that they say over the phone, it doesn't matter if it's coming from someone higher up the food chain.

BEWARE: Policies set up to generate fee revenue

The plan I am on requires automatic payment. They send you an email saying that your account will be debited on the due date. However, they actually clear the payment at least two business days EARLIER (4 actual days in this particular case) than the date they say they will debit your account. If you don't have enough money in the account on that day, this will result in a returned payment, a late fee, and an immediate disconnect notice mailer (which is another fee), and they remove you from autodraft (which the account requires). I found out that the payment hadn't gone through 7 days later via snail mail disconnect notice and paid it online. The fees were not assessed until the next billing cycle, and multiple disconnect notices were mailed. We've only been charged for a single disconnect notice so far, but two were mailed- we'll have to watch our next bill.

When I talked to customer service, they removed the fees in question (after an extended hold) but in *their* system it says that the payment was processed on the due date, not earlier. So Pennywise is hanging their customer service reps out to dry with irate customers. FWIW, the account rep handled the situation well, but it is out of their hands.

Excellent company

I have been with Pennywise for 1 year. I've had excellent service, excellent prices (very low electric bills for 800-1750 kw used). I have no complaints with them at all. My 1 year contract is expiring, though, and I will get a better plan with a different company. Sorry to leave Pennywise.

Couldnt be more disappointed

Signed up with Pennywise power. Sent two forms of ID, and paid $168 deposit. That was all on May 31 and June 1. My power was supposed to switch on 14 June. On June 13 I get a letter saying that they had canceled my account. So I call theCustomer care and they said sorry that plans no longer available all we can do is offer you a more expensive policy. Worst customer service there wasnt even a manager to speak with.

Stay away from Pennywise Power!!!

Worst. Company. Ever! Stay away from this HORRIBLE business. I never signed up for service when I made them aware of the problem and that I did not even reside at the residence anymore, they STILL continued to bill me and eventually sent me to collections and affected my credit score. Its pathetic that this Texas company takes advantage of Texans. Sad. Clearly crooks.

Dont honor contract

On my contract I am supposed to pay less than what my bill has been. Ive called Pennywise one month ago. And then two weeks ago they still have not gotten back with me and said my case is still pending. After my contract is up I will not re-sign with them. I even offered to forward them the email that was sent to me with my contract and the amount I am supposed to pay. They told me they dont need that. But I am still paying the higher price. I also sent a email a week ago and I have not got a response back. This is why I rate the customer service with 1 Star.

Garbage company

Unbelievable. They cancel your power the day after informing you that you have been unenrolled from autopay. I have been a customer for a long time, and the day after my first bill that notifies me i am not enrolled any longer (absolutely no email informing me that happened prior to the bill arriving) and they shut off power. Absolutely garbage customer service, no means of contact after 5pm. Avoid avoid avoid, no matter how cheap it is.

Worse than the Mafia

Bait and Switch company. They had me on a low rate plan and when it expired they put me on a month to month plan at 16 cents per kwh and I received no notice. To make matters worse, they said I was on average billing which I never signed up for and never had as my billing was continuously up and down based on usage. When I went to another company they said I owed almost another $1000 on top of my bill drawn against my "average balance" in April which I never used. After multiple calls and no resolution, I had to resign myself to the fact they are a fraudulent and shady company. Please don't use this company if you are thinking of doing so. There are better options out there.

Poor customer service

Was billed twice in a month, cycle closed one day and the next day they created another billing cycle.
Tired to explain but they just stuck to their policy. Not interested in resolving issue.

Avoid Pennywise